# Call.com: 2nd Phone Number — user reviews > 64 indexed App Store user reviews of Call.com by Call.com Telecom, rated 4.60/5 from 713 ratings. - Source: https://appshunter.io/ios/app/callcom-2nd-phone-number/id6445892075/reviews - App overview in markdown: https://appshunter.io/ios/app/callcom-2nd-phone-number/id6445892075.md - Rating breakdown: 5★ 603 · 4★ 42 · 3★ 26 · 2★ 9 · 1★ 33 ## What do users think of Call.com? Overall sentiment: negative **Pros** - 👍 Great for second number - 👍 Affordable pricing - 👍 Good call quality - 👍 User-friendly interface - 👍 Reliable for SMS - 👍 Convenient for business - 👍 Works on iPad/Mac - 👍 Fast service - 👍 Good for international calls - 👍 Easy to set up - 👍 Keeps personal number private **Cons** - 🐛 Payment issues - 🐛 Login problems - 🐛 Call reliability issues - 🐛 Poor call quality - 🐛 App crashes/freezes - 🐛 KYC/verification failures - 🐛 Number disappeared after update - 🐛 Unusable for some services (e.g., WA Business) - 🐛 Limited country options - 🐛 Clumsy UI - 🐛 In-app purchase not available - 🐛 System server issues - 🐛 Can't log in - 🐛 Number wrong/invalid after purchase - 🐛 Ineligible to access purchased number - 🐛 No support for Turkish numbers - 🐛 Data collection scam suspicion - 🐛 Migration issues from Cloud SIM **Commonly reported bugs** - In-app purchase not available - System server very bad, loading time out - Cannot log in to account - Numbers scramble when making calls - Error: 'sorry something went wrong, please try again' when making calls - Logged out and purchased number disappeared after update - Fails KYC verification without explanation - Error: 'fetch credit products error' - App not logging in, says number is wrong - Internal server error / unable to fetch payment data - App not opening after migration from Cloud SIM - Calls cut off after a few seconds - Slow connection and calls disconnect after a few minutes - Cannot get through to numbers - Dropped SMS messages **Most requested features** - Add ability to send/receive pictures and video - Add more country options for numbers - Improve UI for handling multiple numbers - Allow default number selection - Enable in-app purchases via App Store ## Newest reviews (13 of 64) ### 3/5 — App not working *2026-09-01* I have just migrated from vyke to this app and the first impression is that it has crashed right after login on every attempt, i am not even able to click any buttons. Just stuck on the history page and can’t perform any action whatsoever. Is this because i denied permission to the camera? If it is then this makes this app a little suspicious. ### 2/5 — Ne fonctionne pas *2026-08-29* Impossible de la faire fonctionner, j’ai tout essayé, j’ai demandé un remboursement j’espère que le service client me remboursera, car je suis vraiment déçu **Developer response:** Bonjour, nous sommes désolés de ne pas avoir été à la hauteur de vos attentes. Soyez assuré que toutes les demandes de remboursement et les questions relatives à votre compte sont examinées par notre équipe de service client. Nous étudierons votre demande avec attention et reviendrons vers vous dans les plus brefs délais. ### 3/5 — Media Feature *2026-06-21* Can yall please add been able to send and receive pictures and video on the layout of the app! Y’all already charge this much per text! I think this upgrade will be great if you can make it work. Thank you will be expecting to see it on the next update! **Developer response:** Hi there, thank you for the suggestion and for sharing your feedback with us. You can already send attachments between Call.com users, and we're also exploring MMS support in regions where it's available, but we don't have an exact timeline to share yet. ### 1/5 — Scam scam scam *2026-04-30* I made a purchase yesterday and today app is not logging in saying that my number is wrong! Scammers giving service for one and charging people for one year. I’ll ask all my team mates to comment here to make an awareness. **Developer response:** Hi Yasar Bhaldar, we are sorry to hear about your negative experience. We can see that you’ve already been in touch with our support team, and they reached out to request some additional information due to a higher volume of calling activity on your account compared to the typical usage of the average customer. We want to assure you that we’re a legitimate service and take fairness and transparency seriously. Please continue working with our support team so they can complete the review and assist you as quickly as possible. ### 1/5 — Glitchy and terrible UI *2026-04-07* I needed a phone number so my employees could receive sms to test some things. Chat got recommended this software and it’s sooooooo bad. Nothing works, the features are terrible, and the registration to get an account live is beyond ridiculous. It’s like they are making you sign up for top secret clearance for NASA or something. There are waty better tools that are cheaper and easier than this vibe coded garbage. **Developer response:** Hi there, thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced. Our platform is fully functional, and we deploy monitoring agents to make sure that there are no service outages. Our registration process can feel a bit detailed at first. As a telecommunications provider, we do need to ensure that the information provided for account setup and payments is accurate and verifiable. This is a standard requirement across the industry to keep the service secure and reliable and to comply with the regulations. ### 2/5 — Internal server error *2026-03-23* Every time I try to renew my number or make a new purchase there's this error message showing "Internal server error" or "unable to fetch payment data". Does this spot really support apple devices? **Developer response:** Hi Amelia Jumbo, we’re sorry to hear about your experience, and thanks for bringing this to our attention. Our app does support Apple devices, so this is likely an issue we need to review on your account. Please contact us at support@call.com with a few details, and our team will be happy to investigate and help resolve it for you as soon as possible. ### 1/5 — SCAM SCAM SCAM SCAM *2026-03-09* Surely the Fakest app on app store , please don’t install this or make any purchases, this is purely a scam so stay away from this please **Developer response:** Hi Aaaqib7100, we take claims like this very seriously. Our app is a legitimate service that operates in full compliance with App Store guidelines and is used by many satisfied users. We are committed to transparency and providing a reliable experience. If you experienced any issue or believe something did not work correctly, please contact our support team at support@call.com, so we can investigate and resolve it for you as quickly as possible. We appreciate all feedback and remain focused on improving the app and maintaining the trust of our users. ### 3/5 — Can we use it on whatsapp *2026-02-27* Can we use it on whatsapp ?! **Developer response:** Hello there, Call.com numbers are true wireless (mobile) phone numbers, so there is no reason WhatsApp should not accept them. However, we do not have control over third-party services' internal policies on accepting or rejecting signups, unfortunately. ### 1/5 — Buggin *2026-02-25* I haven’t been able to add credit to my account why? **Developer response:** Hi Mumah677, we are sorry to hear about the payment issue you have and appreciate you bringing it to our attention. Please reach out to us at support@call.com, so our Customer Service Team can check and assist you. ### 2/5 — Buggy, needs fixing *2026-02-20* The app is generally buggy and this means that whenever I make a call in the app, I have to close the app before I make another call because when I type in the numbers, they keep scrambling up. Secondly the process of handling multiple numbers within the app is stressful for every call. I have to select the company the call is going out from and then select the country that I’m going to be sending the culture can’t I just have a default number that I only switched over from when I choose to? **Developer response:** Hi there, we are sorry to hear about your experience and appreciate you bringing it to our attention. Please reach out to support@call.com so we can investigate the calling issue you experienced. Thanks! ### 1/5 — Can’t credit the number for callings *2026-02-09* How is it I haven’t been able to purchase calling credit on it because it’s not working **Developer response:** Dear Customer, we are sorry to hear about the issue with purchasing a credit, and appreciate you bringing it to our attention. Please reach out to us at support@call.com, so our Customer Service Team can review your account and help you. ### 1/5 — Very clumsy *2026-02-04* There must be something better out there. I was with one company prior to this and that company was absorbed by call.com. It is definitely and downgrade **Developer response:** Hi Kitegirl50, we are sorry to hear that you do not like the app. Even though you didn’t leave a comment, we would like to make things right. Please reach out to support@call.com and share a brief description of the problem with us. ### 1/5 — ❌ TERRIBLE PAYMENT EXPERIENCE – UNACCEPTABLE FOR iOS *2026-01-14* This app’s payment system is a complete mess. There is NO way to subscribe or pay inside the app through Apple’s App Store. Instead, users are forced to leave the app, open a mobile browser, log in again, and pay outside the app. This is extremely frustrating, time-wasting, and unacceptable for an iOS app. Apple provides In-App Purchases for a reason. Redirecting users to a browser to handle payments feels lazy, unprofessional, and breaks trust. It ruins the user experience and makes the app feel poorly designed and unfinished. If you want people to subscribe, enable in-app payments like every serious iOS app does. Until this is fixed, I would not recommend this app to anyone. **Developer response:** Hi Spencer-Roy, we are sorry to hear that you had trouble with the payment. We offer Apple Pay and Google Pay in-app payments (depending on the device) as well as direct card payments, which you can make in the web app Call.com. If you still have an issue, please reach out to us at support@call.com, so our Customer Service Team can take a look at your account and assist you. ## Most critical reviews (10 lowest-rated) ### 1/5 — not working- transferred from Vyke and call interface is not responsive *2026-09-02* the call app is literally not responsive on my phone. its a still photo when i launch the app, i cant open anything. if i tap on any option there is no response. not working at all, terrible. pls fix ### 1/5 — App doesn’t work *2026-09-02* Why is this app doesn’t working on my iPhone? Give my money back ### 1/5 — Unable to buy number even after adding credit to my account *2026-08-31* I have constantly tried to buy number just like others but i keep getting a message like this WE ARE NOT ABLE TO FETCH THE LIST OF AVAILABLE COUNTRIES TRY AGAIN What’s going on and i have credit **Developer response:** Hi there, we're sorry to hear about your experience. Having credit on your account doesn’t necessarily mean all number-purchase options are currently available. Please contact our support team through the app or by sending an email to support@call.com so we can check your account and help resolve this for you. ### 1/5 — Frauds *2026-08-29* Please don't download this app they are fraud, there customer care is rude, after payment they will delete your account and ask for verification and after verification they will tell you violated their regulations as you can't use the number on WhatsApp , they don't refund, this is absurd **Developer response:** Hi there, we’re sorry to hear you had a negative experience. We take concerns about our Support team seriously, but claims that our service is fraudulent are not accurate. Accounts are not simply deleted after verification, and our US numbers clearly display a warning that they may not work with WhatsApp. We’re happy to additionally review your case if you contact us directly. ### 1/5 — Logged Me Out *2026-08-15* I got the number and I got extra credits. I wake up the next day and they’ve logged me out of my account and refuse to let me log in again. Says ‘invalid number’ I need this resolved I have work to do **Developer response:** Hi there, we’re sorry you’ve been unable to access your account. The “invalid number” message can occur for different reasons, so we’d like to check what happened. Please contact us through the app or at support@call.com, and we’ll look into it for you. ### 1/5 — In-app purchase not available, how do I buy credit? *2026-07-06* Buying credit has become impossible, this needs to be fixed. What does it mean in-app purchase is not available on your account? Plus there is no way to contact support from your app **Developer response:** Hi AkiinzMobo, we're sorry for the inconvenience. The message you're seeing usually indicates that purchases can't be completed on your account at the moment. Please contact our Support Team so we can investigate. You can reach us in the app via Settings → Contact Support, and we'll be happy to help. ### 1/5 — System service very bad *2026-06-22* Can’t even log in to my account anymore, the system server is very bad, saying loading time out, my both account was logged out in his own, fix your app!!!!!!😡😡😡😡🤬🤬🤬🤬🤬😡😡😡😡😡 **Developer response:** Hi there, we're sorry for the trouble. If the issue continues, contact our support team at support@call.comwith your account details so they can investigate and help you get back in. ### 1/5 — Can’t make calls *2026-06-15* I paid for a year subscription hoping I could use this as a separate line for business. Every time I go to make a call, the numbers are all over the place. You hit one number it gives you the same number two times. You fix that and it says “sorry something went wrong, please try again.” Can you fix this because I know you won’t refund me my money **Developer response:** Hi there, sorry to hear the experience didn’t meet your expectations, especially when you’re relying on it for business use. This isn’t something we can fully resolve from a review, but our support team can take a closer look at your account and help get things working more smoothly for you. Please reach out to us at support@call.com so we can assist directly. ### 1/5 — Logged out number disappeared *2026-05-29* I’ve been using the app for my business and everything was working fine however recently after an update to their app I realized I was logged out and asked to login with my number, did that but seems it was asking that I create another account and my purchased line is no where to be found 😡😡 I’ve been trying but not success. I’m frustrated at this point now **Developer response:** Hi Sage Emperor, It sounds like you may have tried to sign in using your purchased Call.com number instead of the SIM phone number you originally registered with, which is why you had trouble signing in. Please reach out to our support team with the details of both numbers, and they’ll help you recover access and restore everything as quickly as possible. We’re here to help get this sorted for you. ### 1/5 — Buggy App and Broken KYC flow *2026-05-29* The app lets you pay for a French number but fails the verification process without explanation if you don't live in France. It's a buggy mix of native and web views, and customer service which is only reachable by email, won't even help with refunds. They just tell you to go to Apple. Avoid. **Developer response:** Hi there, thanks for taking the time to share your experience. We’d like to clarify a couple of points to avoid any confusion. A French number can be verified regardless of where you live, so residency in France is not a requirement for completing the process. Regarding payments, purchases made through Apple are handled directly by Apple, not by us, which is why refunds can only be processed through Apple’s system. Our support team can’t issue refunds directly, but they do provide clear step-by-step guidance on how to request one through Apple. We’re sorry for the frustration you felt and appreciate the feedback ## Most praised reviews (10 highest-rated) ### 5/5 — Best app and service support *2026-08-28* I had some issue with verification but the team did their best! They listened carefully, guided and finally helped! I am very happy with their work and support. Highly recommend this app and thank you to the team again! **Developer response:** Dear Customer, thank you so much for taking the time to leave us a review! We’re really happy our team could assist you and get everything sorted. It was a pleasure helping you, and we truly appreciate your kind words and recommendation! ### 5/5 — Video call *2026-08-22* It would be more better if the app can make a video call. **Developer response:** Dear Customer, thanks for the 5 stars and for the suggestion! Good news - video calls are already available between Call.com users. We hope you give the feature a try and enjoy staying connected with your Call.com contacts! ### 5/5 — Very Impressed!!!!! *2026-08-19* Listen! If you had to use textme or any other app I recommend you try this one first. If you’re not sure which app to use try this app first!!! It’s saves you lots of $ and does everything you may need! **Developer response:** Dear Customer, thanks for the fantastic review! We’re really glad Call.com has been a great fit for you. We appreciate the recommendation and hope we can keep making your calling experience simple and affordable! ### 5/5 — Error regarding adding balance *2026-05-07* I won’t give you one star but I just want you to know that I can’t charge the balance with ongoing error for almost one week called fetch credit products error **Developer response:** Dear Bassem Makhlouf, thank you for sharing your feedback. We’re sorry to hear you’ve been experiencing this issue. Please get in touch with our support team directly at support@call.com, so they can review your account and assist you. ### 5/5 — GREAT SERVICES *2026-04-24* I would like to give this app a 5-star rating. It is truly excellent — with high quality, a user-friendly interface, and outstanding customer support. We recently made a mistake and purchased the wrong plan on Call.com. However, after contacting customer support, they resolved the issue quickly and refunded the balance one our just one email. Their response time is impressive, and the pricing is very budget-friendly. We absolutely love this app! **Developer response:** Dear Derek, thank you so much for your thoughtful 5-star review! We’re really glad to hear that you’re enjoying the app and finding both the interface and overall experience to your liking. It’s especially great to know our support team was able to quickly resolve your issue—that’s exactly the level of service we aim to provide. Your kind words about our pricing and quality mean a lot to us. Thanks again for your support—we’re grateful to have you with us! ### 5/5 — Brian Patterson *2026-03-16* Gives you a fantastic ability to make calls abroad at a very fair price compared to my O2 mobile charges when you don’t have a WhatsApp option. **Developer response:** Dear Brian Patterson, thanks so much for the 5 stars! We’re really happy to hear our service makes calling abroad simple and affordable for you. Your feedback means a lot! Thanks for sharing! Please feel free to reach out to us at support@call.com if you need any help or advice. ### 5/5 — Great *2026-01-02* Very fast service **Developer response:** Dear Agesh Shiva, we’re so grateful for your 5-star review! If you ever have any additional thoughts or want to share more about your experience, we’d love to hear from you at support@call.com! ### 5/5 — Great Phone Number App *2025-11-01* This app makes having other phone numbers so simple and affordable. Highly recommended! **Developer response:** Dear Customer, Thank you for choosing us and for the incredible 5-star rating! We’re delighted to hear that our service surpassed your expectations. Please do not hesitate to contact us at support@call.com if you need any help or advice. ### 5/5 — Perfect for work and personal *2025-09-10* Love this app! The second number option is a game-changer. Super easy to set up and perfect for keeping work and personal calls separate. Highly recommend! **Developer response:** Dear UltraNuma, we thank you for the 5-star rating, and we’re thrilled you had a great experience! Hope you continue enjoying the app! Please do not hesitate to contact us at support@call.com if you need any help or advice. ### 5/5 — Great affordable replacement for Skype *2025-08-02* I needed an alternative to make and receive voice calls and SMS messages on my iPad without an iPhone. I don't want to carry two devices. Call.com does the job very well. Voice quality is good and I've always been able to make calls. No one's ever said they called me and could not get through. I can set my own voicemail message which is better than Skype was. SMS texting is good with emoji but no images (which aren't really SMS anyway). Call.com has dropped a few messages sadly but like 1 in 50. For the low price, this is a good solution. I've been a customer for 6 months and the price is great. I did need an active iPhone to set up the account. I used my wife's. But after that, it's iPad only. Also has a Mac app, so I get my messages in both places. Call make phone calls from my Mac too! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*