# CallRail — user reviews > 80 indexed App Store user reviews of CallRail by CallRail, Inc., rated 4.60/5 from 37 ratings. - Source: https://appshunter.io/ios/app/callrail/id1040169819/reviews - App overview in markdown: https://appshunter.io/ios/app/callrail/id1040169819.md - Rating breakdown: 5★ 33 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 2 ## Newest reviews (15 of 80) ### 2/5 — Fix the app *2026-07-28* The fact that I can’t sign in on the app if I don’t sign out from my desktop login is incredibly frustrating when trying to maintain mobility. **Developer response:** We apologize for the frustration this has caused. This shouldn't be happening; you shouldn't need to log out of desktop to log in on the mobile app. Could you please reach out to mobile@callrail.com with more information, including your account number, so we can look into this and get it resolved for you? ### 2/5 — Can’t use SSO Google credentials like the site *2024-06-26, version 5.8.0* So now I’m locked out, even though I gave my Gmail credentials to sign in with email + pass. ### 1/5 — 👎🏽 *2024-03-19, version 5.6.0* I can’t listen to a specific part of the call without having to listen to the WHOLE thing. Fix your app, please and thank you. ### 1/5 — App is Completely Neglected *2024-03-12, version 5.6.0* Have you ever seen a tech company completely neglect their app?? The thing hasn’t worked for years. Why not take a few heads at the company away from finding new ways to get us to spend more on features we don’t want and update your app to at least function. Like what is going on?! ### 1/5 — Awful access setup. Waste if time and money *2023-12-20, version 5.5.0* They changed their two factor authentication system. So no users with 2fa can log in. In order to login their awful useless support team offers to reset password and it still not letting users to log in. Im dealing with them already for a second week. Do not use them. Find another more reliable call tracing software. ### 1/5 — Can’t login with google sign in. Useless *2023-11-20, version 5.5.0* I use the web version with a google sign in for all my callrail accounts. The app doesn’t let me log in with a google sign in so it doesnt work. ### 1/5 — Problems persist logging into App *2023-10-06, version 5.3.2* I cannot log into this app for many days now…. It’s so frustrating. Username and password are correct but it throws an “http error” message. Upon deleting the app and reinstalling it just doesn’t recognize my credentials. So now the only access I have to Call Rail is via desktop… affects timely responses to clients when I’m out and about and missed their first call for some reason. FIX THIS PLEASE! ### 1/5 — Horrible *2023-09-01, version 5.3.1* With the new update today. 9-1-23. It won’t even open, it doesn’t load anything just exits the app right away. ### 2/5 — Needs work *2023-06-05, version 5.1.1* You guys really need to work on this App. Especially the texting side. Notifications work every now and then. It just needs alot of work. ### 2/5 — Mediocre *2023-04-19* I have to close and reopen this app too often to get the new calls to load. The filters do not update unless you close and recon the app. The transcriptions and summaries are not on the app either. That’s a huge miss as I primarily use the app at my desk while using my computer for other tasks. It’s easier to add notes using talk to text on the app rather than typing on the computer. Also, you should allow users to edit the name of the caller like you can from the timeline on the desktop. ### 1/5 — Don’t like the new update… *2023-02-06, version 5.1.1* I have been a CR customer for many years and the “old app” has worked great with a few small hiccups. Since I updated this last update, I can’t “refresh” the app without killing it and restarting it. Kinda annoying… ### 1/5 — Buggy *2023-01-24, version 5.1.1* Guys. Fix the bugs with this app. Someone, anyone. ### 1/5 — Can't even login *2022-08-29, version 5.1.0* Something happened in the last version where I can't even log into the app. Hilarious if it weren't so terrible. 😞 ### 1/5 — Glitches after Glitches *2022-08-17, version 5.1.0* The records don’t play on the phone and this has been going on for the past 3 weeks and no fix yet! ### 1/5 — Evidence points to CR not caring about this app *2022-05-12, version 5.0.36* Long history of poor reviews and extremely limited functionality. With power of modern phones, could replicate desktop experience or likely improve on it. If I can persuade my company to leave the platform I will. Their updates to the desktop platform are clumsy and overall poor GUI. ## Most critical reviews (10 lowest-rated) ### 1/5 — I can’t even creat an account to sign in *2026-05-19* I can’t even creat an account to sign in **Developer response:** For account creation help, please reach out to our support team - https://www.callrail.com/contact ### 1/5 — This app does NOT work *2026-03-14* I tried signing in multiple times to both Apple and Gmail login, and it goes back to the original login screen without proceeding. I was looking forward to this app’s functionality and was confident that it would work since it was updated a week ago. I do not recommend (so far) unfortunately. **Developer response:** We’re sorry you are having a frustrating experience. Please reach out to us at mobile@callrail.com so we can help resolve this for you. ### 1/5 — Are you feeling Lucky??? *2025-08-14* Don’t expect your calls or your messages to load unless you have time to close the app, login again, and cross your fingers and pray to whatever god you worship that it works that time. It didn’t. Not to mention when you push to send a text, get ready for your message to be sent multiple times, making you look real professional! Thanks Call Rail! This has been an ongoing issue since they’ve updated the system and until real changes are made we’re taking our business elsewhere. ### 1/5 — Truly the worst app I’ve ever used *2025-07-07, version 6.2.0* Notifications don’t work properly, text threads are clunky are rarely load, basically zero support outside of (delete the app and redownload it), you name it—the app is abysmal. ### 1/5 — 3 Years of Failure *2025-06-29* I need to be convinced the head of mobile isn’t related to the founders of CallRail. Do notifications work? Find out by flipping a coin each morning. Do messages load when you open the messages? I hope you kept that coin handy because you’ll need it again. Did you win both coin tosses? That’s great! Hold on there buddy, we’re not done yet! Now that you got the messages loaded you need to reply to them. But did your reply go through? What’s the moon phase at? Oh shoot, it’s a waxing crescent, that’s one of the moon phases where your messages don’t go through. :( At least your phone can be a mobile hotspot for your laptop. Because you’ll need to have your laptop on you if you don’t want to miss out on hundreds of thousands of dollars in jobs every year from relying on this “app”. Ps. I’m a developer and once worked as a technician for Apple. Don’t even worry about replying suggesting I don’t have my notification settings setup right. It ain’t user error. Pss. The moment these long standing issues get solved I’ll update my review. ### 1/5 — App is broken *2025-04-25, version 6.0.0* Before the update, the app was working halfway decent until now. It’s basically useless because I can’t see my calls or listen to my voicemails. I wish there was a way to revert back to the old version. I’m considering canceling my subscription and going with another company. ### 1/5 — New version awful *2025-04-22* Horrible . At first the transcripts made it seem better but it’s not. Never refreshes the callers, the call type logos for incoming and outgoing are the same, past day calls don’t show the time of calls, you can’t see if the call is in progress anymore, super slow to go back on Home Screen. Hate it fix it or give us the old one back !! ### 1/5 — Useless *2024-06-28* It was an ok app once upon a time. Before you got locked out using your password at all times and can’t sign in using Google. ### 1/5 — Only works for a few days before problems arise *2024-05-09, version 5.8.0* Works for a few days , then nothing works , some tokenization issue , once I deleted and added the app again , my password is incorrect , and I need to change it every time afterwards… How do I log in if I’m logged in through google online ? ### 1/5 — Horrible company and app *2024-03-27, version 5.7.0* If I could give this app 0 stars then I would. Worst call tracking company ever. The app malfunctions, calls drop, and the over all service is terrible. I do not recommend this company or app to anyone. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great *2026-02-04* There always making updates to the app and it works great! Been using it for over a year now. Wish it was less clicks to jump from company to company. Over all it gets the job done. ### 5/5 — Great App!! *2025-04-29, version 6.0.0* This new app is so easy to use and has great added features!!! ### 5/5 — Great way to review calls *2016-04-24, version 0.1.2* Easy way to review and listen to the calls we receive. ### 5/5 — CallRail 4 the win *2016-02-18, version 0.0.4* Been waiting for this - so glad it's out! Great job! ### 4/5 — A feature that would be helpful *2024-04-15* I just downloaded the app, it’s been helpful thus far. One small suggestion, it would be helpful if when listening to calls you could drag along the time line rather than having to listen to the whole call. ### 4/5 — Worth it, needs tweaking though *2019-02-25, version 3.2.0* I agree with others, the app could be more robust. That said it is a great service, and the app isn’t half bad. The only peeve I have is having to sign in every-time. Not a huge issue, but would be nice if I didn’t have to. Like a “keep me signed in” option would save my sanity Don’t let that stop you from using the app, it’s definitely worth having. ### 4/5 — Great *2018-09-03* Way better than google voice. Allowing multiple lines and direct call tracking. However the call history logs should be improved within the app. It’s hard to go back and see who you’ve called etc. ### 4/5 — Needs work *2018-06-16* Drawback is I cant call again numbers I dialed before. I either have to redial or find incoming call. Would be better if calls history, recordings and messages were at the same log. Also not being able record outbound calls is huge disadvantage too. Big room to improve this app. Otherwise I love it ### 3/5 — Maybe they solved the spam login issue locking people out *2024-07-01, version 5.8.0* But should still enable google login for app… ### 3/5 — Long time user *2023-04-12, version 5.1.1* Callrail app isn’t as good as it used to be. Calls and texts do not show up in feed right away, even after closing and opening app, I only see activities from days ago 😏 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*