# CaltexGO + Rewards — user reviews > 219 indexed App Store user reviews of CaltexGO + Rewards by Chevron Singapore Pte Ltd, rated 4.70/5 from 97 ratings. - Source: https://appshunter.io/ios/app/caltexgo-plus-rewards/id1607535654/reviews - App overview in markdown: https://appshunter.io/ios/app/caltexgo-plus-rewards/id1607535654.md - Rating breakdown: 5★ 83 · 4★ 8 · 3★ 1 · 2★ 1 · 1★ 4 ## What do users think of CaltexGO + Rewards? Overall sentiment: negative **Pros** - 👍 Discounts available - 👍 Works as promised (for some) **Cons** - 🐛 App frequently doesn't work - 🐛 Difficulties with sign-up - 🐛 QR code scanning issues - 🐛 Poor user interface - 🐛 Rewards program confusing - 🐛 No actual rewards/savings - 🐛 Cumbersome to use - 🐛 Slow in-store process - 🐛 Lacks offline functionality - 🐛 Update issues - 🐛 No English support in some regions - 🐛 Misleading reward calculations - 🐛 Poor password security - 🐛 Staff lack training - 🐛 Outdated app design **Commonly reported bugs** - App freezes on sign-up - Blank white screen after entering phone number - QR code not recognized by scanners - Error code 400 on sign-in - Unable to confirm email/authentication code not sent - Station location not working - App update prompts without available updates - Cannot paste passwords during sign-up - App crashes or won't open - OTP issues during sign-up - App not accepting mobile number format - Cannot get past T&C page **Most requested features** - Implement Apple Wallet integration - User-friendly barcode rewards card - Tap and go payment option - Improve offline functionality - Better staff training on app usage - More intuitive reward system - Clearer terms and conditions for rewards ## Newest reviews (10 of 219) ### 2/5 — Very disappointing and frustrating to use *2026-08-28, version 7.3.4* The payment process is unnecessarily complicated. Users have to somehow guess the amount before the subsidy, and only after entering the amount does the system adjust it according to the subsidised amount. This is confusing and makes the whole process much more troublesome than it needs to be. On top of that, I keep experiencing transaction/payment issues. Sometimes the payment simply doesn’t go through for no apparent reason. If this app is meant to be used for payments, the payment system should at least be reliable. Honestly, Caltex should take notes from apps like Setel by PETRONAS. The experience is so much simpler, straightforward and user-friendly. Please improve the payment system and overall user experience. As it stands, using this app is more of a hassle than a convenience. I’m seriously uninstalling it and going back to other fuel payment options. ### 3/5 — Apps always gt problem *2026-06-14, version 7.3.1* 2nd time having the app issue and can’t use it when make the transaction, so I decided to go other competitors where their app has no issue since launched. ### 4/5 — Station not found *2026-04-04, version 7.2.1* Some gas station is not found even after i have park at the pump. It existed in the map but i cannot use the app to fill up gas ### 2/5 — Pls make it force to update to open app!! *2026-02-09, version 7.2.1* I notice if there is a new update pending, you cannot do any transaction but you still can open the app. I have encounter multiple time this issue during in front of pump. I cannot wait the app to update while behind me is a long queue! Pls force user to update app in order to open so we can know early this issue ### 5/5 — Function *2026-01-20, version 7.2.0* System always down ### 5/5 — Sudden change of terms *2026-01-03, version 7.2.0* I have been using the app for a year now and suddenly my discount (with the same credit card) changed from 17% to 14% with no explanation. It was confusing for me and the counter staff. ### 2/5 — Suggestion to Introduce By-Litre Fuel Purchase and Varieties of Payment *2026-01-03, version 7.2.0* I would like to request the option to purchase fuel by litre instead of by amount. This option would provide better transparency and allow customers to manage their fuel consumption more accurately. In addition, I kindly request that more payment methods be made available, such as e-wallets and online banking. ### 5/5 — Weird way to pay *2025-12-24, version 7.2.0* I only know i use my subsidies after pay the full amount without subs after that you will get the information about the subs ### 1/5 — Bad new version *2025-12-18, version 7.2.0* The app is full of cosmetic things that it looses sight of efficiency and functionality, the previous app version was so much more efficient, faster and solved the customer requirements. Why over design it at the expense of efficiency? ### 4/5 — Transaction problem *2025-12-17, version 7.2.0* Hi . Im using an iphone 16 pro with version 7.2.0 . This is the second time i went to refill my fuel at Caltex Telok Bahang after 12am and its prompt out saying the transaction encounter and error . Sometimes changing pumps helps the process but after fueling the payment transaction will take forever to process . This happens after the latest update to the app , usually CaltexGo is the best app i had especially in dier need of refueling late after the station is closed . I’d be glad if you can help me about this and fix this problem as soon as possible . I recommended the app and caltex to most of my friends and family about the convenience and the rewards it provides and this problem just made my recommendation bot worth it . Hope this can he solved and i’ll not encounter this problem again in future . Thank you 🙏🏼 ## Most critical reviews (10 lowest-rated) ### 1/5 — App is not working *2026-08-18, version 7.3.4* I am not able to see my points due to “network connection” despite having 1GBPS speed. So i tried to uninstall the app and downloaded it again. Then, I am not able to login in my app it says “unable to proceed” after re-downloading the app. Super inconvenient app. ### 1/5 — Hanging App *2026-08-13, version 7.3.4* My app kept hanging for weeks now i thought it was the net but all apps were ok. So i deleted the app in my phone then installed it again. Now its says welcome to caltexgo unable to proceed refresh and still lagging. Worse i cannot log in in the app. 🤬🤬🤬 ### 1/5 — Payment experience *2026-08-04, version 7.3.4* App is convenient. But the worst part is it’s like having bug when payment.. very annoying. When u want to pay, it reject. I need to walk to counter to pay. Before this i am caltex fan. But only bexause of app bug, i nearly 3 months didn’t fill up at caltex. Please app development team. Alert about this issue. Do something. U’re losing customer only because of this small issue/bug. I think other user also feeling the same thing. Please make improvements. Ur RON95 is very good. But ur app ruined it. ### 1/5 — My only question is *2026-07-09, version 7.3.4* What exactly are the rewards? Just collect points to then convert them to some other world360 points? ### 1/5 — OTP is not sending *2026-06-25, version 7.3.1* I’ve been trying to send the otp several times but i’m not receiving any. ### 1/5 — It doesn’t work at all *2026-06-03, version 7.2.5* This app is completely broken. It keeps crashing every single time I try to use the camera feature. To make matters worse, I tried calling the customer service hotline for help, but the line never goes through. Highly frustrating and a total waste of time. ### 1/5 — Spent 45mins in station *2026-05-12, version 7.2.4* Station staff very helpful but to claim on the welcome $10 in the apps is super efficient! Very annoying and difficult to choose the station location as required- apps show intermittent issues ! ### 1/5 — Terrible *2026-05-06, version 7.2.4* This app is shockingly bad. When I earned 500 points I decided to redeem them ready to use when I got to the checkout at the service station. But somehow I redeemed them to become another rewards program. So I lost the points. This app couldn’t be more confusing. The app says be treated like royalty- I have been treated like I’m the idiot because I was supposed to know. ### 1/5 — Worst APP UI *2026-04-22, version 7.2.4* This is the worst app any service station has got in aus. No ACTUAL REWARDS OR SAVINGS AT ALL. ### 1/5 — Bad response *2025-12-30, version 7.2.0* No use app ## Most praised reviews (10 highest-rated) ### 5/5 — Do not use this app. It did not offset my petrol purchase against my Budi Madani subsidy today!! *2026-08-27, version 7.3.4* I will switch petrol brand until I get satisfactory outcome and explanation over my stressful customer experience. Do not assume this app works all the time!!!!! Addendum: They promptly validated my claim and issued me vouchers to be used against future fuel purchases. Kudos for their fast action. Restoring 5 Stars, for now ### 5/5 — Efficient and Convenient *2026-08-27, version 7.3.4* Efficient & convenient app to pay for the fuel. ### 5/5 — Simple and fast *2026-08-13, version 7.3.4* App makes life easy . Just register your details and everything is settled easy . Just come to the pump, select the station that is locked via GPS automatically, select the pump number and select the amount of fuel to be filled ### 5/5 — Petrol at Caltex *2026-06-24, version 7.3.1* Although it has been easy and smooth to pump and pay. I would like to give Caltex another tip to improve further to reward your customers for every top up of petrol irrespective of the amount of purchase. What has happened to your loyalty rewards. Cheers 👌🤠 ### 5/5 — Selvi at paya lebar station. *2026-06-11, version 7.3.1* Great customer care by Selvi at the cash counter. She is super patient taking me through the Caltex Apps . Good Job! ### 5/5 — Easy Integration with BUDI95 *2026-05-12, version 7.2.4* Apps is so easy for fueling at Caltex pump station. Just fill in pump number and amount, then directly fill your car. No need to go to the counter or waiting for casher approval. Remember to setup your BUDI95 and payment method beforehand. ### 5/5 — Full payment of subsidies petrol *2026-05-05, version 7.2.4* Don’t use this app to make payment, will hold your money very long long time for caltex to rolling the business ### 5/5 — Each pump $150 only *2026-04-21, version 7.2.3* Rm5.1 per litre need to pump twice for car. ### 5/5 — Simple & Fast *2026-01-25, version 7.2.0* Prompt action from Chinese Male Staff (Short height 1) and handed over Red Packets upon completion ### 5/5 — Good advice from the pump assistance *2026-01-24, version 7.2.0* He guides how to use Caltex app to do the payment with discount voucher and how to see the payment is done on based on station dashboard. Appreciate his support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*