# Cambridge Savings Bank (CSB) — user reviews > 35 indexed App Store user reviews of Cambridge Savings Bank (CSB) by Cambridge Savings Bank, rated 1.90/5 from 41 ratings. - Source: https://appshunter.io/ios/app/cambridge-savings-bank-csb/id6758106266/reviews - App overview in markdown: https://appshunter.io/ios/app/cambridge-savings-bank-csb/id6758106266.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 9 · 1★ 25 ## Newest reviews (11 of 35) ### 1/5 — Terrible *2026-02-17, version 1.1.251100* The new app is terrible. ### 1/5 — Catastrophic update *2026-02-17, version 1.1.251100* New version doesn’t show when next mortgage payment is due. Contact customer service interface crashes when you try to send a message. Bad enough I’ll likely change banks. ### 1/5 — New app is a downgrade *2026-02-14, version 1.1.251100* The new app is a significant downgrade from the original app. Most importantly the visual accessibility is lacking. The home screen previously had very clear visual containers and now it’s all white space with a fine gray line separating. Paying my loan used to be simple now it’s far more clicks to pay a loan amount. I am also disappointed there was no overlap window of supporting the old app while the bugs of the new app were worked out. Overall the app has become less user friendly and I’m very disappointed. I say all of this as someone who builds mobile apps for a living. ### 1/5 — Horrible UI *2026-02-13, version 1.1.251100* This app used to be so easy to navigate. It is so difficult to understand now, and is extremely crowded. The old app was much better, more modern. I hope this app will change to look like the other one again. ### 1/5 — Bad *2026-02-12, version 1.1.251100* This app sucks ### 1/5 — Where is my savings??? *2026-02-12, version 1.1.251100* The first day the app was available i reinstalled it, now my savings account is missing. Opened my account on a web browser, same thing. I went to the bank to handle it, but the line was almost out the door. The ATM conveniently wasn’t working either. Immediately contacted customer service and they told me it would be available again the following business day. This is the second day since my phone call and i still don’t have any access to my savings account. The look of the app overall is a downgrade in my opinion. ### 1/5 — bad banking *2026-02-12, version 1.1.251100* Has notice that app does not support mobile deposit in current release, update required. Four days after current version released, no app update allowing mobile deposit. This feature has now been unavailable for a week. Initial app release was also bungled, with Apple app not available timely though Android app was. Bank management has pattern of incompetence, back-end changes and app release this week are just the latest blunder. Put your assets under someone else's management. ### 1/5 — What a mess *2026-02-12, version 1.1.251100* Locked me out of my account. Now I have to contact the bank. I may just go find another one. ### 2/5 — Not As Useful As Previous Version *2026-02-11, version 1.1.251100* The new user interface looks cramped and ugly, and text notifications are next to useless as they don’t contain any helpful details (for example, low balance alerts used to include an account balance.) Hoping the new app will be improved because I really enjoyed and got a lot of use out of the previous version. ### 1/5 — Yikes *2026-02-11, version 1.1.251100* Impressive to make nearly everything about the previous app experience obsolete and now collectively worse across the board. This is far from an upgrade on the previous app and makes me want to stop using CSB. ### 1/5 — Why?? *2026-02-11, version 1.1.251100* What consulting company convinced you you needed more clutter, more complicated navigation, and less attractive design. Not mention the very awkward and frustrating install. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse than before *2026-03-27, version 1.1.251100* I bet they paid a lot of money to some contractor to get a worse app than before. Please don’t do this to your customers ### 1/5 — New App is shameful *2026-03-18, version 1.1.251100* Does CSB take the time to actually take into account its customers and their opinions. This new App is inferior in design. ### 1/5 — New app is clunky and slow *2026-03-14, version 1.1.251100* Why did they try to fix what wasn’t broken? Old app was clean, quick and simple. This new one is horrible in every way. It’s slower and the UI is ugly and counterintuitive. Feels like it was made in 2010 ### 1/5 — Can we award negative stars? *2026-03-07, version 1.1.251100* This app is like something out of 2017. Everything takes more clicks than before. Finding what you need is much harder. Clearly not chosen for user experience. ### 1/5 — Remember me login feature is broken *2026-03-06, version 1.1.251100* For those of us with complicated passwords this has been such a pain! The app has an option to remember your username and password but it doesn't work so you have to login every time. The old app used to work so much better. I hate this update. ### 1/5 — Fix whats not broken *2026-03-03, version 1.1.251100* Why did you ruin a good app? Did your developers need to justify their work? They didn’t. Thanks for the major inconvenience ### 1/5 — Downgrade from previous app *2026-02-24, version 1.1.251100* The money management features in the old app were essential for understanding my spending, getting rid of them is a major miss and will likely lead to me finding a new app. Specifically, the ability to see all transactions from multiple accounts in one view and filter/export them as needed. Gained nothing and lost a lot. ### 1/5 — So many issues with new app *2026-02-20, version 1.1.251100* I see absolutely nothing positive about this new app and so many downsides. The biggest downside is that people with old phones can no longer use it and now have no way of depositing checks without actually going into a branch. There was zero warning that the app would become completely unusable. Beyond that, the rollout has been very slow and buggy. Cannot send messages from the app. Some features finally work (eg check deposits for those on new enough phones), but Quicken downloads are still not available weeks after the roll out. ### 1/5 — Bad *2026-02-19, version 1.1.251100* Not able to log in? When I have managed to I can’t use Zelle or deposit checks?? ### 1/5 — New app is so much worse *2026-02-18, version 1.1.251100* Please bring the old app back as soon as possible! Everything in the new version is less intuitive. Images don't load to the correct size. I'm not sure why there was a need to update when everything worked perfectly well. ## Most praised reviews (10 highest-rated) ### 5/5 — Solid App *2026-04-28, version 1.1.251100* Completely reasonable app with nifty financial tools. Good bank. ### 5/5 — Works great *2026-04-20, version 1.1.251100* Does everything I need ### 5/5 — So much better! *2026-02-16, version 1.1.251100* Make sure you download the latest update… mobile deposit works great now, love how the recent activity covers all of my accounts, and it’s way easier to add other bank accounts for etransfers ### 4/5 — Quick balance widget *2026-02-09, version 1.0.251100* Please add back iPhone quick balance widget ### 3/5 — Not as bad as others said *2026-03-08, version 1.1.251100* I was very worried about this new app, given all the negative feedback. I was able to transfer everything over quickly and able to deposit checks, which is the only thing I do on the app. One QOL feature that did not make the migration is that the check deposit feature no longer detects and fills in the check amount so you have to do it manually. It would be nice if they added this back in. ### 2/5 — Old app better, pls restore memo display on internal transfers *2026-04-03, version 1.1.251100* The new app is not horrible, but I miss certain features in the old app, like seeing all my accounts without having to click on a 2nd link, seeing the memo on internal transfers, which I use often and now miss it very much. I hope the developers will restore memo display on the next version upgrade. ### 2/5 — Not an Improvement *2026-03-24, version 1.1.251100* This new app is just awkward to navigate. It’s harder than the old app. It involves more steps and more digging to get to where you want to go. Additionally they’ve removed the small calculator which was helpful to have on the screen. I don’t know why they put this app up unless it’s supposed to be better for the bank itself. ### 2/5 — Bill pay error in upgrade *2026-02-16, version 1.1.251100* Bill pay doesn’t display a memo field anymore. Need to sign in on browser to enter an invoice #, etc ### 2/5 — Major downgrade from old app *2026-02-15* Whose idea was it to make this “upgrade”? Simple things take more taps, it is way less performant and slower, the UI has way too much white space. Seriously throw this all away and go back. It’s also hilarious that you had to make online banking unavailable for 3 full days to launch a new app. What is this, 1997? ### 2/5 — banner implementation *2026-02-12, version 1.1.251100* you guys need to push the app update banner to just the old versions of the new app, you are pushing it to all versions including latest! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*