# CamVigil — user reviews > 28 indexed App Store user reviews of CamVigil by HOTSALES GLOBAL TRADE LLC, rated 4.60/5 from 510 ratings. - Source: https://appshunter.io/ios/app/camvigil/id6454675006/reviews - App overview in markdown: https://appshunter.io/ios/app/camvigil/id6454675006.md - Rating breakdown: 5★ 418 · 4★ 42 · 3★ 15 · 2★ 6 · 1★ 29 ## Newest reviews (8 of 28) ### 2/5 — Delayed response *2026-07-15* It only takes a picture AFTER the people leave😖 **Developer response:** Thank you for your feedback. Access to video content requires cloud storage to be enabled. ### 1/5 — Camera does not give voice prompts *2025-05-10, version 2.1.6* So me and my girlfriend ordered this online and we can’t for the life of us get it to connect we followed the instructions as clear as we can and it just doesn’t not want to pair or scan the we code to work I don’t know if the camera is busted or what been trying to find help. ### 1/5 — Phone connection *2025-04-24* When I’m not at home the camera connection to my phone barely works. What’s the point **Developer response:** Thank you for your feedback. We want to do our best to troubleshoot the problem for you. Please review. Is there a serious loss of device signal when all the doors in the room are closed? Please contact our technical specialists for further assistance at weitao.tan@yihengke.com ### 1/5 — Needs improvements *2025-02-19, version 2.1.3* It is not user friendly ### 1/5 — Would not repurchase *2025-02-14* It doesn’t record any of the footage that it sends you a notification about so if you don’t watch it RIGHT THEN AND THERE , it’s pointless. Take forever to load live video . I paid for a year in advance and it’s a total ripoff **Developer response:** Through your feedback, we provide you with some suggestions: Please check whether the networking model strength of the device is strong; Try switching to a stronger network; Hope to help you, have more questions, please contact the APP online customer service. ### 1/5 — Not Fair *2024-12-30* I shouldn’t have to get a subscription in order to see who’s been at no door and everyone in my family should be able to view it at the same time instead of kicking people off the app as a new person log in. **Developer response:** The account is personal, please do not share the password with others. When you bind the device and want to share it with others, please select the upper left corner of the home page to enter family management, select family, add members, and enter other people's email accounts. Regards, CamVigil Team ### 2/5 — Using this *2024-12-09* I have installed this device on my front porch. It has difficulty connecting to network. But it does have a great picture if it lets you check your area. Audio is clear so far. **Developer response:** Thanks for your tips, we will continue to optimize the experience for you. Regards, CamVigil Team ### 1/5 — Security Expert Witness *2024-09-08* This cam requires Cloud service subscription or you can’t access the video recording history, even though it has 30 days free. The PIR human detection is not activated or because there’s no cloud service? Also, the length of the camera is longer then Ring or other brands of doorbell cameras. I was trying to put it to the door clamp bracket where I usually put Ring camera, but it obviously too long to fit in. **Developer response:** Thank you for your feedback, we will actively collect valuable suggestions and iterate to upgrade your experience. Best regards, CamVigil Team ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of money *2026-08-10* This product is a waste of money. Doesn’t record. I have changed settings and moved locations and in 2 years only have about 10 recordings. If I could get a refund I would. Do not recommend **Developer response:** Thank you very much for taking the time to provide feedback. We sincerely regret that the equipment failed to function as expected over the past two years. Although you have adjusted the settings and changed the location, you can only record a very small amount of video, which is truly disappointing. We are more than willing to investigate this issue for you. Please send your order information to our online customer service team on the APP, and we will conduct a thorough analysis of the problem and discuss feasible solutions with you. ### 1/5 — Terrible service *2026-08-04* Cameras were terrible. Literally never picked up on motion detection. After about 50 days it just said the account no longer exists. Fighting with credit card company now to get them to stop charging us for the service. Customer service now says our account never existed. **Developer response:** We are deeply sorry to hear about the unpleasant experience you had when using our surveillance cameras. The motion detection function did not work properly, the account status showed as invalid, and you had to contact the credit card issuer to stop the automatic deductions. Moreover, the inconsistent responses from the customer service team made these situations even more unacceptable. To resolve your issue as soon as possible, please provide a photo of the QR code on your device, or provide the device's serial number, and then register and log in to the APP to contact our online customer service for further assistance. ### 1/5 — Poor range *2026-06-01* Poor range, poor quality, doesn’t work well at all **Developer response:** Please use the online customer service in the APP to communicate with you. We will assist you patiently in resolving the issue. Please understand. ### 1/5 — bad data and cloud storage *2026-03-06* the data plans and cloud storage not as advertised! you have to subscribe to a data plan for each camera! so if you have 4 cameras going to cost you 4 different plans! same goes with the cloud storage! so don't bother return the cameras! **Developer response:** Please use the online customer service in the APP to communicate with you. We will assist you patiently in resolving the issue. Please understand. ### 1/5 — My camera is acting up *2025-12-18* This camera is acting up so bad right now I don’t understand why it use to work good but now it doesn’t this is not good **Developer response:** Don't lose heart. It can be fixed. Please provide feedback and patiently follow the guidance of the online customer service of the APP. Wish you all the best! ### 1/5 — Totally frustrated *2025-12-03* When trying to see the live, it just spins at 80%. I can’t answer the doorbell. The bell itself stopped working. I’ve had it for about 5 months and not happy . I had a subscription and that took a while to work as well but cancelled because the camera can’t work consistently. I missed doorbell calls . Just horrible overall. **Developer response:** I'm very sorry that you had a bad experience. The doorbell operates based on the WiFi signal in your home. We hope you can position the WiFi closer to the smart doorbell, which will significantly improve your communication efficiency. I hope this helps you. If you have any more questions, please contact the online customer service in the APP. ### 1/5 — It barely works *2025-11-06* It’s literally always offline even when it’s charged & connected to WiFi , you have to purchase a subscription just to have play back recordings . & i honestly think the company system as a whole is racist , it literally only notify me when I’m coming in and out the house however my husband who is not dark like me , the camera never triggers when he is coming in or out the house & im the only one with access to the camera .It’s the weirdest software electronic device I’ve ever had .. i don’t understand why doesn’t it notify all movement ?? And it lags BAD it literally buffers at 80% everytime you try to go look at a live view . Intruders could be done came gone and escape before the camera even pick up to speed to tune in .. and it always needs to be charged like a phone .. this camera is something you think would come out of dollar tree no exaggeration, for a piece of mind please buy a ring or Roku !! Don’t be cheap like i was when it comes to surveillance. 0 out of 10 & I’ve had it for 6 months I’m just fed up **Developer response:** The problem you have encountered can be improved with our assistance. Please contact the online customer service directly to provide feedback. Regarding the permission issue, you can go to your own home to view the list of family members and then modify the permissions for each member. If the real-time video playback is too slow, it might be because the walls are blocking the signal source. You can try moving closer to the router to enhance the signal. I hope this helps you. ### 1/5 — The new update is even worse. *2025-06-27, version 2.1.9* The new update made the doorbell worst it is no longer alert me when it’s offline please fix . ### 1/5 — Terrible doorbell *2025-06-06* The doorbell always goes offline it shows strong wifi signal I had no issues with the previous doorbell in the same spot I reset it it works well for about 5-7 days then back to offline I took it close to the router to test same issue offline until I reset it. **Developer response:** When the doorbell is offline, please click on the online customer service to contact us. Our online customer service will be able to provide you with prompt service and handling. ### 1/5 — Phone connection *2025-05-14* When I’m not at home the camera connection to my phone barely works. What’s the point? Then when you try to look at the camera from your phone it’s takes it a while to load up. Overall, horrible experience. I’m going to bye a Roku doorbell camera **Developer response:** We sincerely apologize for the terrible experience you’ve encountered.Please note that the device’s loading speed is affected by your network connectivity.We recommend moving to a location with stronger Wi-Fi signal for better performance.We hope these suggestions can help. ## Most praised reviews (10 highest-rated) ### 5/5 — Great security *2026-07-12* Am liking both cams I got but I shouldn’t have to pay for 2 different services for one property. $156 times 2, and pay for storage also on same account. Should be one cloud service for both if on same account a property. Other than that $40 on temu for 2 good quality camera ran by solar power is awesome. Now stop asking for stupid review while I’m trying to look at something. ### 5/5 — Affordable *2026-03-03* Really enjoyed this purchase. ### 5/5 — Timbre con cámara *2025-08-25, version 2.2.1* Calidad de imagen y fasil de enlazar con el móvil ### 5/5 — CamVigil smart doorbell *2024-11-08* Already got a subscription for 1 year….. I’m trying to connect my other camera but it want let me…. I hope I don’t have to purchase a subscription for each camera from the same company 🤨 Help me Where do I find my account info I don’t see it I need to be able to add 2 devices to my subscription please fix this in app…. I have already purchased a subscription I should be able to view all my smart doorbells through this app if I purchased….. feedback & being able to add more than one device would be great THANK YOU LETS SEE HOW LONG THIS TAKES OR IMA DISPUTE WITH MY BANK FOR MY MONEY BACK….. **Developer response:** Thank you very much for using it. This smart camera is a separate individual subscription member, can share the family to other people can also share members use. That is to say, a subscription can only be opened for a smart camera member. ### 5/5 — Camgivil smart doorbell *2024-10-05* The smart doorbell I purchased is so much nicer than I expected. So worth the money. It was only $15something. It was super easy to hook it only a few minutes. The picture is really clear. So happy with my purchase. The best I can do with the name is Camgivil smart doorbell. Its about 6 1/2 inches long and 2 inches wide. I bought the black one. It also looks expensive. Can’t say enough. ### 4/5 — 4 STARS *2025-06-30* It’s super reliable and superb - I wish we can update to be a little more HD clear to see stuff but all necessities it’s cool not bad **Developer response:** We have collected your ideas and will pass them on to the development team for further improvement. Thank you for your feedback. Wish you all the best. ### 4/5 — It’s okay *2024-10-17* It’s an ok doorbell. I say ok because it will notify you when someone pushes the button but will not when it detects motion ### 4/5 — S7doorbell cam/Cam Vigal app. *2024-10-01* The electronics themselves work great! I enjoy that it pairs with my Alexa well and, that it has a chime feature! All that works great! However, I cannot for the life of me retrieve “ playbacks” North, do I get any notification when motion is detected?! I did see where and how to adjust motion detection. However, I don’t see anywhere to adjust notifications! I purchased and registered for the cloud storage for a year, but have no clue how to access that and no way to find tutorials.!! so the only great benefits when I’m at home. I’ve never gotten a notification at least, not in real time other than when someone rings the doorbell…. Frustrating!!!!HELP!? anyone know where I can find a tutorial because I’ve searched and it seems nonexistent! Thanks **Developer response:** You can go to "My" -> "Settings" -> "Message Notification" in the APP to check whether the notification is enabled. You can also ask customer service methods in "My" -> "Help and Feedback". ### 3/5 — Conexión muy pobre *2026-02-16, version 2.2.8* La conexión entre el teléfono y el dispositivo es muy mala aún estando uno al lado del otro. ### 3/5 — Question? *2024-11-15* So my question is this, if you aren’t going to offer any sort of loop for recording,why is there not an SD card slot at the very least? You have to buy a subscription with this or you can’t record anything or take any pictures?? doesn’t that kind of defeat the purpose of a doorbell cam?? in my opinion it does there should be more than one option. I’m definitely one of those people that doesn’t like to feel backed into a corner that I have to purchase something in order to use a product. Honestly, I would rather just return them at that point. Especially when it’s not disclosed Before the purchase was made. At the very least we should be given a choice.really a bad feature…. **Developer response:** We will accept your comments and thank you for your feedback, which will be the direction of our progress. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*