# Candy simply-Fi — user reviews > 296 indexed App Store user reviews of Candy simply by Candy Hoover Group Srl, rated 2.30/5 from 223 ratings. - Source: https://appshunter.io/ios/app/candy-simply-fi/id905270470/reviews - App overview in markdown: https://appshunter.io/ios/app/candy-simply-fi/id905270470.md - Rating breakdown: 5★ 54 · 4★ 10 · 3★ 16 · 2★ 13 · 1★ 130 ## What do users think of Candy simply? Overall sentiment: negative **Pros** - 🚀 Excellent when it works - 📋 Helpful features like notifications and guided washing - 👍 Works well on Android **Cons** - 🐛 Frequent crashes and connection issues - 🔄 Requires constant reinstalling and relogging - 🤖 Doesn't work well with iOS devices - 🚫 Many features don't function as advertised **Commonly reported bugs** - App crashes on launch - Unable to connect to washing machine - Incorrect wash cycle times displayed - Compatibility issues with newer iOS versions **Most requested features** - Add more customization options for wash cycles - Improve stability and reliability of the app - Provide better support and compatibility for iOS users ## Newest reviews (17 of 296) ### 4/5 — Türöffnung *2026-04-27* Wenn der Waschvorgang über die App gestartet wurde ist nach dem Ende die Tür nicht zu öffnen, auch nicht nach 2 Minuten oder länger. Es muss zunächst der Programmwahlschalter eine andere Position bekommen und 2 Minuten Wartezeit. Das nervt schon, wenn man 2 Minuten vor der Waschmaschine steht und wartet. Bitte abstellen!!! **Developer response:** Hallo, danke für Ihre Bewertung und Vorschläge! Wir werden sie in der Zukunft berücksichtigen. Helen ### 3/5 — Aktuell nicht nutzbar *2026-03-14* Die App ist an sich in Ordnung und die Remote Steuerung praktisch. Wie viele andere berichten ist die App seit einiger Zeit nicht mehr nutzbar und stürzt beim aufrufen sofort ab. Meldungen bekomme ich allerdings noch wenn ein Waschprogramm fertig ist. Bitte bald fixen 🤞🏻 ### 1/5 — Poor App *2025-11-28, version v3.10.0_786* App doesn’t open even after installing and deleting and reinstalling the app , hasn’t worked for about 4 month now which doesn’t help when I rely using the WiFi setting on my washer ### 1/5 — URGENT FIX *2025-11-26, version v3.10.0_786* Please fix the location of the start button on the screen and/or add the possibility to rotate. It’s impossible to start a washing program with a Samsung 21 or iPAD, they are superposed with the device navigation gestures. ### 1/5 — Too much faff to get as far as using the app *2025-11-22* Anything which wants to collect quite a lot of personal data, such as name, physical address, phone number is not worth the effort. Sign up should be quick and with minimal info. Seems it’s about harvesting data to opt you into marketing, so make sure you disagree those permissions. For some reason it doesn’t seem to like the Apple Password I set up initially and won’t let me back in after a password reset (again using an Apple password). It might dislike the dashes in the password. I’ve had that before, but as it’s not giving me any clue (and is giving me a “phone a sales advisor” prompt to sort out the issue), I’ve now lost patience. Deleting the account and will walk to the tumble dryer like we did in the in the 2010s! Shame, as I thought the ability to control this off my phone would be useful. ### 1/5 — Doesn’t work *2025-11-22, version v3.10.0_786* Downloaded the app on my iPhone and it crashed whenever I try to open it!? ### 1/5 — Not even worth 1 star *2025-11-21, version v3.10.0_786* As soon as connection is established with the machine the app shuts itself off worse app Iv ever used ### 1/5 — Reset code is not delivered to email. *2025-11-18, version v3.10.0_786* Garbage app. ### 1/5 — Poor *2025-11-15, version v3.10.0_786* App force closes when opened - YET AGAIN! Only 2-weeks since the last time had to delete and reinstall it. ### 1/5 — Shut down ? *2025-11-14, version v3.10.0_786* Has this app been shut down as I’ve not been able to even successfully open the app for months now , shame if it has because I brought the washer dryer because of the apps functionality :( ### 3/5 — Viele Funktionen *2025-11-13* Die Auswahl ist sehr gut. Ich würde mir mehr Freiheit der Schleuerumdrehungen nach oben wünschen auch wenn das Programm es auf 800 oder 1000 begrenzt hat. Soviel Entscheidungsfreiheit sollte dem Anwender zu getraut werden. Frei konfigurierbare 3 eigene Programme wären wünschenswert. Leider kommt es bei mir gerelmäßig vor, dass die App nicht mehr reagiert. Trotz vieler Versuche hilft nur zu deinstallieren und neu zu installieren. Das ist mega nervig. **Developer response:** Hallo, vielen Dank für Ihre Bewertung. Ihre Meinung ist uns wichtig. Wir arbeiten ständig daran, uns zu verbessern und neue Updates herauszubringen. Bleiben Sie dran. Das Candy simply-Fi Team ### 1/5 — Won’t open! *2025-11-12, version v3.10.0_786* App just force closes upon launch ### 1/5 — App does not work *2025-11-09, version v3.10.0_786* App opens and closes straight away. When it did work it would not connect to my dryer. waste of time ### 1/5 — Annoying *2025-11-02, version v3.10.0_786* Useless app always always crashing. Having to delete download and repeat several times! Good when it works though ### 1/5 — Useless app, no updates for over a year, need to reinstall it every use. *2025-11-02, version v3.10.0_786* As per other review, the app is basic but ok when it works. Since updating to IOS 26, I need to reinstall the app every time i have to use it. Once closed, it won’t open again, basically useless. ### 1/5 — Needs improvement *2025-11-02, version v3.10.0_786* Okay when it works, but like others, I regularly have to delete and reinstall the app because it ‘simply’ won’t open! Very annoying and wouldn’t be using it if I didn’t have to. Developer please note. ### 1/5 — Terrible *2025-10-30, version v3.10.0_786* This has got to be one of the worst apps out there. It never works. Always says I’m offline when I’m not. I refuse to believe that Candy test this app as it would take less than a minute to see that it is utter garbage. The fact that a large company like Candy are happy with putting this out tells me that I’d be a fool to buy anything else of theirs. Abysmal. ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2025-12-29, version v3.10.0_786* Keeps crashing every time ### 1/5 — App won't work with iPhone *2025-12-28, version v3.10.0_786* Downloaded the app for my new candy tumble dryer and it won't connect. After an internet search I found out that it only gives basic information ie model number if you use a iPhone. Apparently you get more detailed information with android. So what's the point of having an app that you can't use? I would have given no starts if I could. Very disappointed. ### 1/5 — Useless *2025-12-21, version v3.10.0_786* Not so smart ### 1/5 — Waste of time *2025-12-21, version v3.10.0_786* Congratulations on producing the most pointless app ever. Download several times. But, never got it to work. ### 1/5 — Useless! Doesn’t work *2025-12-17, version v3.10.0_786* Terrible app! It doesn’t work at all! Allows you to add your device but then tells you that in order to use the NFC functionality you have to download the app … yes the very app that you are using to connect your appliance! What’s the point of a smart appliance if you can’t even use the smart features because the app isn’t functional! ### 1/5 — App buging *2025-12-17, version v3.10.0_786* Not work ### 1/5 — Helen *2025-12-08, version v3.10.0_786* App works for a few days then just refuses to open resulting in having to delete it and re-download. Functionality is nowhere near as good as the Hoover app. Updated this review on 27/11/24 - app still doesn’t work properly- it is really poor that this hasn’t been fixed. 0 stars from me Update to this review on 08/05 - still no improvement in this app! Update to this review on 08/12/25 - still no improvement, still not fixed - no response to feedback. Must surely be possible to fix these issues! ### 1/5 — It just does not work. *2025-12-07, version v3.10.0_786* Tried for about an hour. An hour I will never get back. Absolutely useless app. ### 1/5 — Reinstalling again *2025-12-07, version v3.10.0_786* Lasted only 21 days this time. Developer please note all the similar comments. ### 1/5 — Crash crash crash crash crash *2025-12-01, version v3.10.0_786* So disappointing how often I have to reinstall this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Meilleur rapport qualité prix innovation ! *2026-02-21* Utilisatrice depuis plus de 3 ans : je ne peux plus me passer de l’app et des programmes ultra précis qui évitent des déconvenues avec les baskets ou pulls en laine !! Top ++++ le format compact est parfait pour mon petit appartement aussi ! Et le sèche linge intégré est aussi un must ! le seul bémol : de temps en temps il faut réinstaller l’app car elle bug **Developer response:** Bonjour, merci pour votre critique ! Carl ### 5/5 — Terrible *2025-12-27* Bought the candy washing machine for £400, didn’t buy it for the wifi capabilities and never intended to use them but the controls stopped working within a couple of weeks so had to rely on using the app to use the machine which was painful at the best of times since it regularly was unable to even locate the washer. Now the app is just continuously force closing and their ai customer support service is going around in circles asking for for my phone number, full name and address and blood type before it’ll help. This app is rubbish, the customer service is rubbish and the washing machine is rubbish. If you’re reading this because you just bought one of their machines just save yourself the hassle and return it now. ### 5/5 — Excellent machine *2025-11-12, version v3.10.0_786* Excellent washing machine love the app although would be good if it gave audio alerts when completed ### 5/5 — Brilliant *2025-08-23, version v3.10.0_786* What an app brilliant !!! ### 5/5 — Calm Down, It’s a Washing Machine—Not a Gaming PC *2025-04-15* This is a washing machine app, people. I don’t know what you’re expecting. Maybe for it to play Skyrim? It’s as good as it gets… for a washing machine! I honestly have no idea why the ratings are so low. It does exactly what it’s supposed to do, and does it well. ### 5/5 — Best machine *2025-03-17, version v3.10.0_786* Love the way I can control it from my phone and I know exactly when it’s ready ### 5/5 — M s sly t *2024-09-26, version v3.10.0_786* The fact that i can set it and leave for later wash is good . I can be in bed and press to start. ### 5/5 — Super *2024-08-12* Leichte Handhabung, sehr übersichtlich, von überall zu starten ### 5/5 — Wooow *2024-08-11, version v3.10.0_786* I like it 👍🏼 ### 5/5 — Facile d’utilisation et très intuitif. *2024-07-27* Très simple pour les gens comme moi qui régulièrement oublie de mettre en route la machine… **Developer response:** Bonjour, merci pour votre critique ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*