# Canoo — user reviews > 166 indexed App Store user reviews of Canoo by Institute for Canadian Citizenship, rated 4.80/5 from 322 ratings. - Source: https://appshunter.io/ios/app/canoo/id1458141380/reviews - App overview in markdown: https://appshunter.io/ios/app/canoo/id1458141380.md - Rating breakdown: 5★ 298 · 4★ 11 · 3★ 0 · 2★ 1 · 1★ 12 ## What do users think of Canoo? Overall sentiment: neutral **Pros** - 🚀 Great app - 👍 Smooth experience - 💡 Welcoming for newcomers - 🚀 Helpful customer support - 👍 Easy check-in - 💡 Exclusive deals and discounts - 👍 Wonderful service **Cons** - 🐛 Scanning issues - 🐛 Registration problems - 🐛 Crashes and bugs - 🐛 Difficult to navigate - 🐛 Limited coverage in certain areas - 🐛 Arbitrary enforcement of rules **Commonly reported bugs** - Scanning PR card not working - Registration process not functioning - App crashing on check-in - Incompatibility with newer OS versions **Most requested features** - Ability to manually enter information - More comprehensive coverage of attractions - Improved filtering and search functionality - Expanded eligibility beyond newcomers ## Newest reviews (12 of 166) ### 2/5 — Fix your authentication *2026-05-01, version 681* Genuinely. Who was the “genius” who though acceding by confirming a link in a email was a good idea? Different mail apps will work differently when opening the link into different browsers and not into the app. There are many variables for this to go wrong at each user device. Thank you very much for the discount but the app is now not usable. I rather have user and password for login or confirmation with access code. ### 3/5 — Okay *2026-04-28, version 681* Got me into the zoo for free as a newcomer. Not helpful for other stuff like training, job help, etc. ### 5/5 — Excellent app *2026-02-22, version 658* The user interface is really nice and great experience using app to get discounted tickets! ### 4/5 — Royal Aviation *2025-12-14, version 612* Great place ### 5/5 — Great app *2025-12-09, version 607* I’m so glad my friend recommends this app. It helps us save lots of fees ### 5/5 — Must go for family with kids! *2025-11-22* Amazing experience!!! ### 5/5 — 👍 *2025-11-11* Great app and even better customer service. Thanks again for your help and fest responses, Andrew! ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ Canoo: The Ultimate Welcome Gift to Canada! 🇨🇦 *2025-10-25* Just moved to Canada and a friend recommended the Canoo app. It’s packed with discounts and offers that make exploring the country affordable and exciting. From national parks to museums to travelling to different provinces, Canoo helps you experience Canada without breaking the bank. It’s super easy to use, and the deals feel like a warm Canadian hug for newcomers. If you’re new here, this app is basically your best friend with all the hookups. 🍁 ### 5/5 — Quick Response & Awesome Coupon *2025-10-21* My name was incorrectly spelled & finding where to contact was difficult at first but once I did (in-app), the issue was resolved quickly. Also, I used the 50% coupon for via rail & enjoyed the experience tremendously. ### 5/5 — Highly recommended *2025-10-10* I have used this app to visit museums, got free concert tickets and other amazing discounts. Love this app so much. I will continue use it daily. Some tips of using Canno -get free entry to museums, art galleries and sightseeings -check event page often, get free concert/play/event tickets -check deal page often, sign up for free membership of TIFF or other exciting stuff ### 5/5 — Great for newcomers *2025-10-07* It’s a great app for new comers in Canada. ### 5/5 — Great App *2025-10-06* What a great resource for newcomers! Lots of information about Canada and events in the area. I’ve been able to attend a couple events and visit some of the areas around where I live. Support was very helpful when I needed help also. Hope to see more events in the Calgary area. Thanks Canoo! ## Most critical reviews (10 lowest-rated) ### 1/5 — Weird registration *2026-07-10, version 705* It’s easier to get citizenship to sign up for this app. The camera works in reverse for your con trying to explain it, but they got five stars for effort. ### 1/5 — Unable to scan *2026-05-24, version 705* If you try to scan the PR card, the camera opens up in a weird way where none of the options are visible. You must close and reopen the app to try again as there’s no other way. But after multiple retries cannot proceed scanning the back of the PR card. ### 1/5 — Unstable app *2026-05-12, version 705* Been scanning my PR card for over 15 minutes. The app keeps crashing and have to close it multiple times just to start from scratch again and again ### 1/5 — No registration *2026-03-26, version 673* Always asking for registration, no further access, no support ### 1/5 — Horrible!! *2026-03-26, version 673* You try to verify via email and it keeps pushing you to the iOS Mail instead of Outlook, or Gmail or anything else you use. Can’t even verify online - absolute garbage app. ### 1/5 — Not useful and buggy *2026-03-22, version 673* Won’t register. Has outdated events. Need to filter through many old events. App not maintained. ### 1/5 — All crash *2026-02-27, version 658* The app does not open in ios26.3 at all. ### 1/5 — Arbitrary Regulation Enforcement *2025-10-10, version 588* This is pretty much useless. Went to 2 Ontario parks and park staff saying this app doesn’t apply there. Been asked to pay full price Day Vehicle Permit an entrance fees etc. ### 1/5 — Expensive *2025-09-11, version 586* Too expensive, museum should be free or much more cheaper so most people can afford it. I went to many museums around the world, totally not worth it this one. ### 1/5 — Activation not working *2025-09-08, version 586* I’ve been experiencing the same issue for over a year now. Each time I try to activate my membership, the Day 1 page appears, but when I tap “Explore Canoo,” the screen turns black and stays stuck. I have to close and reopen the app, and then I’m prompted to “activate now” again, repeating the same cycle. Could you please fix this so the activation works properly? I want to take advantage of these perks. Thank you! ## Most praised reviews (10 highest-rated) ### 5/5 — Fil *2026-07-25, version 705* Très impressionnant facilité d’accès à tous les centres et parc ### 5/5 — Le kiifff 🫰🏼🥰 *2026-07-24, version 705* J’adore 😍 franchement c’est super chouette!! Merci à vous CANOO! ### 5/5 — Canada science and technology museum *2026-07-12, version 705* Best best ### 5/5 — Very Nice App *2026-06-30, version 705* The app is so easy and user friendly. The customer service is fast and professional. ### 5/5 — excellent *2026-06-23, version 705* excellent ### 5/5 — Great service *2026-06-23, version 705* Awesome app, easy to use, lots of perks ### 5/5 — Customer assistance *2026-05-27, version 705* Thank you so much for prompt assistance! Greatly appreciated! ### 5/5 — Good Customer Service *2026-05-27, version 705* The app was buggy when it came to scanning my PR card despite following all the instructions but thankfully customer support resolved it smoothly after reaching out. The discounts are really great for exploring Canada and I’m glad I found out about Canoo. ### 5/5 — Top *2026-05-08, version 705* Très bonne app, très bon support. Bravo et un grand merci à toute l’équipe! ### 5/5 — Excellent customer support experience *2026-04-15, version 681* I really appreciate the effectiveness and responsiveness of their customer support team! Andrew went above and beyond in a professional and friendly manner. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*