# CAP COM FCU Mobile Banking — user reviews > 54 indexed App Store user reviews of CAP COM FCU Mobile Banking by Capital Communications Federal Credit Union, rated 4.80/5 from 12,525 ratings. - Source: https://appshunter.io/ios/app/cap-com-fcu-mobile-banking/id390571154/reviews - App overview in markdown: https://appshunter.io/ios/app/cap-com-fcu-mobile-banking/id390571154.md - Rating breakdown: 5★ 11,355 · 4★ 776 · 3★ 190 · 2★ 47 · 1★ 157 ## What do users think of CAP COM FCU Mobile Banking? Overall sentiment: positive **Pros** - 👍 User friendly - 👍 Easy to use - 👍 Great customer service - 👍 Smooth app and function - 👍 Intuitive and easy to navigate - 👍 Reliable and never had issues **Cons** - 🐛 Mobile deposit feature not working - 🐛 Inconsistent performance across devices - 🐛 Difficult to manage multiple accounts - 🐛 Lack of credit card transaction visibility **Commonly reported bugs** - Mobile check deposit not functioning properly - App getting stuck when rotating device - Inconsistent performance on different phones **Most requested features** - Ability to manage multiple accounts in one view - Integration with credit card transactions - Optimization for newer devices (e.g. iPhone 14) - Notification settings for transactions and alerts ## Newest reviews (10 of 54) ### 4/5 — Good app *2021-09-10, version 2021.6.0.69* Good app, but becomes a pain if you have multiple bank accounts. If they integrated something similar to how google allows multiple Gmail accounts it could be a 5 star app no doubt ### 5/5 — Love them *2021-04-27, version 6.5.5.66* I been with Cap Com for over 5 years now and the Staff are every helpful and Loving ### 5/5 — User friendly *2020-12-18, version 6.5.2.64* I love the app easy to transfer and pay bills. Easy to check my balance to see what checks cleared too. ### 4/5 — Works well *2020-12-08, version 6.5.2.64* Great for depositing checks and transferring money between accounts. Can be frustrating on the infrequent occasions when I want to look up information like account numbers and such. But that may just be me? ### 5/5 — CapCom is the BEST!!! *2020-12-01, version 6.5.2.64* I got tired of banks taking all my money and the outrageous overcharge fees. These banks make MILLIONS In overdraft fees. CapCom takes everything out of my account immediately not days later like some banks. People don’t balance their checkbook anymore so we rely on online accounts to see what’s remaining. Some banks would hold back charges for 2-3 days when you think it’s been taken out. Anyways, I love CapCom and the mobile app is awesome. I can deposit a check and it’s in my account immediately and everyone at CapCom is super friendly and helpful. ### 5/5 — Online banking *2020-09-23, version 6.4.2.63* I love the online app but I think you guys should try to come up with a system to where ever we make purchases at we can get a text to our cell phones to how much it was and are current balance just food for thought thanks for listening have a great day ### 5/5 — Too notch *2020-07-04, version 6.3.1.61* Love this credit union. Very well run in all aspects. Have never had a negative interaction. ### 5/5 — Great bank app *2020-07-03, version 6.3.1.61* This is a very good bank and bank app I have a savings account and I like how it tell you the transactions. Very satisfied ### 5/5 — Frustration *2020-06-05, version 6.3.1.61* I get frustrated with the notation on my pc your input doesn’t match our records. When is the lobby going to open tp the patrons.?? ### 3/5 — BILL PAYMENTS GET LOST AND ARE SLOW *2020-02-18, version 6.2.1.59* When making online bill payments the transaction disappears for a few days and gets lost and suddenly shows up later. The credit union can’t be bothered to fix this after numerous complaints. Otherwise the website is OK, WOULD HAVE GIVEN 5 star if they fixed this ridiculous issue. Someone at the credit union advised it is their bill pay vendor... so they need the vendor to fix or get a new vendor!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Cap-Com. Braodview *2023-10-01* Phone systems and branches are hard to deal with, they always pass the buck to someone else , the phones when you enter a extension it never is directed to the rite person, and with all the personal questions you have to answer your on the phone for more time needed to get the result you need. If your going to have branches like Cooperstown, put real people behind counter, not a hard to use machine . Trail north branches are all managed by real tellers, and officers in all there locations at or the same or better rates you have. It’s been a struggle for me with this credit union I do not like dealing with memorex. Seems like I have to drive 2 hours to get to a real location . Can’t your company expand like to Hamilton ny , or Earlville, Sherburne, Norwich there are a lot of state employees here to not only Albany area. ### 1/5 — Mobile Deposit is Broken *2022-12-08, version 2021.11.0.70* App keeps getting stuck when it tells me to rotate the screen to mobile deposit a check. It’s very annoying and inconvenient. ### 1/5 — Doesn’t Work On iPhone 14 *2022-11-29, version 2021.11.0.70* The mobile check deposit feature does not work at all for the new iPhone 14 for any model. It’s been more than two months now and they still haven’t fixed it. CapCom has gone drastically downhill since the SEFCU merger; what was previously an ideal bank to deal with has become a nightmare like all the others, and this is just one example. ### 1/5 — Check deposit is broken *2022-11-27, version 2021.11.0.70* I can’t deposit a check. App keeps asking to “rotate your device to continue your deposit.” When you rotate nothing happens, and the app is basically hung. You have to force close the app and reopen to get back into it. I have two phones and it’s happening on both. ### 1/5 — No mobile check deposit *2022-10-18, version 2021.11.0.70* I normally love this app but I recently moved out of state and was confident I could keep the same bank since I love them so much….but now the mobile check deposit doesn’t work and I have no way of getting my money into my account without driving all the way back home. Very disappointed with the update. ### 1/5 — New layout for transaction history is sloppy *2020-05-11, version 6.3.1.61* Everything is bold, the only difference between pending transactions is italics and the date is difficult to read, tiny and underneath everything. It was much better before, organized by date and colors made it easier to read. I have bad eyesight and prescription lenses, this is hard for me to use... ### 1/5 — Annoying asks for review *2020-01-03, version 6.1.2.58* I really like this app and if I would have rated it without being asked to I would have given 5 stars, but because of the annoying message that pops up every time you do something on the app I had to give one star ### 3/5 — Mobile deposit is broken *2022-11-15, version 2021.11.0.70* App keeps asking me to rotate my phone which I do and nothing happens. Tried both with the portrait lock on and off and still will not work ### 3/5 — Issues with Mobile Check Deposit *2022-10-14, version 2021.11.0.70* Not sure why, but for some reason when I try to deposit my checks, the screen gets stuck and says “rotate device to continue deposit” and it’s really frustrating. Otherwise the app is fine ### 3/5 — App Needs Updating *2020-02-23, version 6.2.1.59* I wish you could see all your accounts with one login. I have a few checking accounts and have to log into each separately. I see the Business Account app has this functionality, why not the personal banking? ## Most praised reviews (10 highest-rated) ### 5/5 — User friendly *2024-04-19* I love the app easy to transfer and pay bills. Easy to check my balance to see what checks cleared too. ### 5/5 — Loving my bank *2024-01-10* I have been with cap com since it was excelsior bank. It has only gotten better and better. The customer Service is like no other! Ur number one fan Bea ### 5/5 — Capcom *2023-12-18* Capcom is the original bank that I am dealing with. I like Capcom I don’t think Broadview is a good fit but who am I I’ll continue to work with Capcom and when they turned to Broadview, I will try to find another bank. Unfortunately I will be losing a great place to do business with ### 5/5 — Review *2022-08-30, version 2021.11.0.70* CAPCOM is ALWAYS #1 to me with their customer service and the ease to navigate on this platform via my iPhone! AnnMarie 😊 ### 5/5 — Highly recommend *2022-08-04, version 2021.11.0.70* Nothing but positive experience with this app ### 5/5 — Just wanted to say thanks to Don for very good customer service I really appreciate you . *2022-05-26, version 2021.11.0.70* Thanks again. From Patricia Powell ### 5/5 — The Best CU *2022-04-20, version 2021.11.0.70* CAPCOM has been such a great financial institution! They have always been very attentive to the needs of the community for which it serves and such a wonderful partner in my financial needs! Thank you CAPCOM for all that you do for us! ### 5/5 — Loving my bank *2021-12-13, version 2021.6.0.69* I have been with cap com since it was excelsior bank. It has only gotten better and better. The customer Service is like no other! Ur number one fan Bea ### 5/5 — Easy to use and navigate *2021-11-16, version 2021.6.0.69* I am a new member to CapCom and this banking app is so much more easier to use then my previous bank. Also this credit union is a much better place to bank! Customer service is amazing!! ### 5/5 — Service since I was 21 *2021-09-19, version 2021.6.0.69* I started with CAPCOM when I was 21. Love the bank. Hate that CAPCOM is merging with SEFCU. The App and everyone at my local Glenmont branch are absolutely amazing and I would hate to see them turn into the terrible SEFCU branch across the street. CAPCOM gave me my first loan when In 2006 when I was 21 with literally no credit. Have absolutely nothing but good things to say about the company. We used SEFCU mortgage services for our first house and I cannot even begin to explain the horrors that ensued with using them. I could probably write an essay with my terrible experiences, they do not care about the customer. When I walk into my local CAPCOM branch I feel like family. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*