# Capacity — Support Automation Platform > AI-powered platform for automating business support and knowledge management. (iPhone/iPad app by Ai Software, LLC.) - Source: https://appshunter.io/ios/app/capacity/id1629740333 (this page in markdown: same URL + `.md`) - Developer: [Ai Software, LLC](https://appshunter.io/developer/1533052429) - Category: Business - Price: Free - Rating: 5.00/5 from 15 App Store ratings · 11 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 28 MB - Languages: English - Released: 2022-12-02 - Data updated: 2026-06-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/capacity/id1629740333/reviews.md ## What is Capacity? Capacity helps businesses automate support and work processes using powerful AI and Knowledgebase software. Our Concierge chatbot uses your Knowledge Base to provide answers to employee and customer questions. Decrease the number of requests and tickets, while increasing your ability to respond quickly and effectively. The mobile app will give you the ability to: • Interact with the Concierge on mobile • Browse your Knowledge Base • Manage your Helpdesk tickets ## Key features - AI-powered Concierge chatbot - Knowledge Base browsing - Helpdesk ticket management - Automate support processes - Employee and customer support ## Recent user reviews (10 of 11) All indexed reviews: https://appshunter.io/ios/app/capacity/id1629740333/reviews.md ### 5/5 — All around a great app *2024-08-15, version 1.5.3* Works super well. Awesome to be able to connect with my concierge resources when I’m on my mobile. ### 5/5 — Invaluable Asset to Our Team *2024-05-03, version 1.5.1* Capacity Helpdesk is a game changer for organizations looking to streamline their support operations. With it’s user - friendly interface, robust feature, seamless integrations, and focus on collaboration, this app has become an invaluable asset to our team. I highly recommend Capacity Helpdesk to any business seeking to enhance their support capabilities and deliver exceptional customer service! ### 5/5 — Huge time saver *2024-04-04, version 1.5.0* This app is great for when you’re on the go. I can access all of my company’s documents, knowledge and apps. Everything I need is just a few thumb taps away! ### 5/5 — Access anywhere *2024-04-03, version 1.5.0* This is a huge addition to the Capacity platform. It is so nice to be able to access what I need on the fly. ### 5/5 — Great functionality, easy to use! *2024-04-03, version 1.5.0* This mobile app allows me to easily access and use the Capacity platform on the go. ### 5/5 — Must Have for on the go organization content management *2024-04-03, version 1.5.0* The Capacity mobile app is a game changer. It’s perfect for managing the Helpdesk and accessing all of my company’s content on the go. User friendly, efficient, and convenient. It’s like having my office in my pocket. 📲 ### 5/5 — Able to respond on the road *2024-04-03, version 1.5.0* Sometimes a team member reaches out for help while I’m away from my computer. This app makes it super easy for me to be able to respond back to my coworkers or customers when needed, and it’s also really easy for me to find information in our knowledge base. I love that I can easily switch between tickets and asking my questions. I’m also excited for more enhancements coming! ### 5/5 — easy to use + great user experience *2024-04-03, version 1.5.0* This app makes it easy for me to manage support and my team while mobile. User experience is intuitive and refreshing. Highly recommend. ### 5/5 — User friendly, time saving *2024-04-03, version 1.5.0* This helps me manage my knowledge, team and time saving me time to focus on things that require my attention the most. ### 5/5 — Super easy to use *2024-04-03, version 1.5.0* I can manage my teams while away from the computer during the day making it easy to stay on track for the day. ## Frequently asked questions about Capacity ### What is Capacity? Capacity is an AI-powered platform designed to automate business support and work processes. It utilizes a knowledge base and a chatbot to answer employee and customer questions, aiming to reduce support tickets and improve response times. ### How does Capacity's Concierge chatbot work? The Concierge chatbot uses your company's Knowledge Base to provide instant answers to frequently asked questions from employees and customers. This reduces the need for manual intervention and speeds up resolution times. ### Can I manage helpdesk tickets with Capacity? Yes, the mobile app allows you to manage your Helpdesk tickets directly. This provides a centralized way to oversee and address support requests on the go. ### What devices does Capacity support? Capacity is available on iPhone and iPad devices. It is designed to be accessible across Apple's mobile ecosystem. ### Is Capacity free to use? Yes, Capacity is offered for free. There are no associated costs for using the platform and its features. ### How often is Capacity updated? The latest version of Capacity is 1.5.9, last updated on October 29, 2025. Updates are released periodically to improve functionality and performance. ### What is the age rating for Capacity? Capacity has an age rating of 4+. This indicates it is suitable for users of all ages, with no mature content. ### Does Capacity have ads? No, Capacity does not contain advertisements. Users can expect an ad-free experience while using the platform. ## Version history (last 5 releases) ### 1.5.10 — 2026-04-04 v1.5.10: * Minor visual adjustment * Performance improvement ### 1.5.9 — 2025-10-29 v1.5.9 updates: * Minor visual adjustments * Build system upgrade ### 1.5.8 — 2025-06-27 v1.5.8 Updates: * Visual improvement ### 1.5.7 — 2025-05-22 v1.5.7 Update: - Performance improvement & bug fix ### 1.5.6 — 2024-11-12 v1.5.6 Update: - Fixed a minor visual issue on the Concierge View ## Apps similar to Capacity | App | Rating | Price | Category | | --- | --- | --- | --- | | [RBQ Technology](https://appshunter.io/ios/app/rbq-technology/id6452190649) | — | Free | Business | | [Chat Ai - Chatbot Assistant Ap](https://appshunter.io/ios/app/chat-ai-chatbot-assistant-ap/id6450678472) | — | Free | Business | | [Tap For Service](https://appshunter.io/ios/app/tap-for-service/id1360537768) | 4.3 (6) | Free | Business | | [DaveKnows](https://appshunter.io/ios/app/daveknows/id6738535823) | 5.0 (1) | Free | Business | | [Medallia Concierge App](https://appshunter.io/ios/app/medallia-concierge-app/id974264754) | 2.3 (27) | Free | Business | | [myhelpdesk.ng](https://appshunter.io/ios/app/myhelpdeskng/id6475249554) | — | Free | Business | ## Related topics [capacities](https://appshunter.io/ios/topics/capacities) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*