# Cape Cod 5 - Mobile Banking — user reviews > 97 indexed App Store user reviews of Cape Cod 5 by Cape Cod Five Cents Savings Bank, rated 4.80/5 from 11,006 ratings. - Source: https://appshunter.io/ios/app/cape-cod-5-mobile-banking/id1277116952/reviews - App overview in markdown: https://appshunter.io/ios/app/cape-cod-5-mobile-banking/id1277116952.md - Rating breakdown: 5★ 10,015 · 4★ 653 · 3★ 138 · 2★ 53 · 1★ 147 ## What do users think of Cape Cod 5? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Convenient mobile app - 💡 Helpful budgeting tools - 🔒 Secure banking experience - 👍 User-friendly interface **Cons** - 🐛 Unreliable remote deposit feature - 🐛 Confusing online banking changes - 🐛 Inconsistent app performance - 🐛 Difficulty managing multiple accounts **Commonly reported bugs** - Remote deposit not working consistently - App crashes and freezes on older devices **Most requested features** - Ability to pay loans directly through the app - Improved check deposit functionality - Clearer account balance information ## Newest reviews (15 of 97) ### 5/5 — Great and Easy app *2025-12-17, version 3.30.0* Easy to use ### 4/5 — Deposit *2025-11-08, version 3.28.1* Not easy ### 5/5 — Really Upset! IOS 17! *2025-10-31, version 3.17.0* I have an older phone which only goes as far as IOS 16.7!!! I Can No Longer get into my Account on line! Very Inconvenient! ### 5/5 — Best Banking App *2025-09-24, version 3.27.0* Seamless and simple ### 5/5 — Best bank around *2025-07-31, version 3.25.1* This banking app is easy to use. The customer service at the bank is excellent and equally excellent on the phone for online banking. I highly recommend Cape Cod 5. I’ve been with them since they first opened a branch in Falmouth. ### 5/5 — Tony S. *2025-07-30, version 3.25.1* Cape Cod 5 understands the importance of being a great local bank and knows how to treat its customers like they matter! Keep it up Cape Cod 5! ### 5/5 — Rick *2025-06-14, version 3.23.1* I love Cape Cod 5 ### 5/5 — Check deposits *2025-06-02, version 3.23.1* Constantly getting rejected. Please update your software ### 5/5 — THE BEST. *2025-05-17, version 3.23.0* Ive been with this bank for years, and they have always stepped up when needed. Their app is super easy to use, but there is always someone able, and more than willing to help inside all of their branches. I have needed a replacement debit card a few times and its a breeze to have it re “printed.” The messaging part of the app is super user friendly, and during business hours someone promptly always gets back to me. I have unfortunately needed to contact someone after hours due to a fraud charge and I was able to speak to a real person, have my card and accounts shut down and secured and a phone call first thing the next morning. I cant say enough positive comments about this bank. ### 5/5 — Review *2025-04-21, version 3.22.0* Love mobile banking! ### 5/5 — Easy peasy *2025-04-05, version 3.21.0* Love the convenience of banks and ATMs ### 5/5 — The best of the best *2025-03-26, version 3.21.0* Loyal customer and fan of this great financial institution since 1979. One of my meetings with Dorothy (past president ) I said hey remember it is all about the people that make you GREAT. i firmly believe this , as I know Burt and management believe as I do. Keep it up ### 5/5 — So easy and handy *2025-03-18, version 3.21.0* Been using this app for years and have never encountered an issue. So user friendly and intuitive; would not be without it! ### 5/5 — Satisfied Client *2025-03-07, version 3.20.0* For when keeping things local matters, Cape Cod 5 is definitely a local full service bank! ### 5/5 — Works great *2025-03-03, version 3.20.0* I am able to conduct transactions from my phone saving me time and money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst mobile banking *2026-07-27, version 3.36.0* You have to take the pictures multiple times. This bank only, used others with far less issues ### 1/5 — greeed *2026-05-13, version 3.33.2* greeeed ### 1/5 — App stopped working again!! *2025-11-06, version 3.28.1* About one year ago cc5 updated the app requiring iOS 6 for my iPhone 7 locking me out as my phone did not support iOS 6. Now my iPhone 10 stopped being supported because the app requires iOS 7. Thanks for all the updates.. I have concluded the best online security is to no be online. Thanks again, J ### 1/5 — Horrible update *2025-10-31, version 3.28.1* I wish I could give no stars. 😞 They just revamped the app and I’m totally unhappy with it. It’s totally different than the prior version and not near as efficient nor as easy to use or navigate. I understand the prior version could have used a few tweaked but not a complete overhaul. This new version stinks. There are too many things I don’t like about this app to even list. PLEASE CONSIDER CHANGING THIS APP🙏 Other then the app I love Cape Cod Five. ### 1/5 — Meh *2025-05-31, version 3.23.1* Clunky ### 1/5 — Customer service *2024-11-01, version 3.17.0* I had a problem with sending money thru Zelle and spoke to various service agents for days, they promised to fix the problem and call me back. Neither happened. Still can’t send money thru Zelle and still waiting for call back three weeks later. That’s pathetic service. ### 1/5 — App is down more than up. *2024-08-09, version 3.14.0* Need to use Zelle once a week and because it’s now integrated into this cc5 app…. I can’t easily do transactions as I’m forced into using cc5 app and it doesn’t work. I try for hours every week until it finally works. Constant “error on our end” obviously. Never had this issue with the Zelle app that can’t be used now. ### 1/5 — Online banking *2024-04-07, version 3.10.3* I have used, and been extremely satisfied with online CC5 banking for years. I am now so frustrated I could scream trying to schedule external transfer, which I have been doing for several years (just trying to change amount). This is the MOST user UNfriendly site I’ve ever used. (That being said, I generally LOVE “my bank”, Cape Cod 5! ### 1/5 — Zelle Doesn’t Work *2023-04-02, version 3.1.0* Whenever I try sending money through zelle it never works.You guys need to work on that error ### 1/5 — Remote deposit *2022-11-25, version 2.47.1* No matter what I do, I cannot deposit a check remotely in a joint account. The remote won’t allow me to change from an account I deposited into last week. Finally I had to deposit in the wrong account then transfer it to the correct one. Very frustrating and a waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — CC5 Virtual bank works! *2026-07-20, version 3.36.0* This platform is easy to use and staff attentive and helpful if needed. Thank you. ### 5/5 — My Bank *2026-06-21, version 3.35.1* Great bank! ### 5/5 — A great loc *2026-05-24, version 3.34.1* Cape Cod 5 is both very professional and very helpful. CC5 cares about local people and local businesses. ### 5/5 — Great banking app *2026-04-22, version 3.32.0* Everything that a banking app should be. ### 5/5 — Great Bank *2026-04-12, version 3.32.0* Close to home with personal, friendly and professional staff. ### 5/5 — Just the way I like it *2026-04-04, version 3.32.0* Not only is mobile banking made easy, but everybody I have met in the Nantucket bank it courteous kind. ### 5/5 — Bank check fee *2026-03-28, version 3.32.0* Very disappointed that you instituted a $5 fee for bank checks. ### 5/5 — My Cape Cod Bank *2026-03-01, version 3.30.2* This is an extraordinary banking institution that I have been with since 1987. Amazing staff, and very caring about all of their customers. I’ve had a number of excellent experiences with them both on a business and personal level. Highly recommend for all banking needs. ### 5/5 — General service *2026-02-08, version 3.30.2* I am very pleased with all of the staff at our branch on Pleasant Street, especially Lori’s Cooper. Everyone is so helpful and kind.:) ### 5/5 — Great Community Bank *2026-01-15, version 3.17.0* Been a customer since 1966 with a few years away for college and starting my career. If I find an error , which is almost never, it is corrected immediately. If I make a mistake the bank always helps me find a solution. Everything is so personable from tellers to the top. I am a realtor and am often asked by clients where should they open a local account and always recommend CC5. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*