# Capital Blue Cross VirtualCare

> 24/7 virtual doctor visits for diagnoses, prescriptions, and medical advice. (iPhone/iPad app by Capital Blue Cross.)

- Source: https://appshunter.io/ios/app/capital-blue-cross-virtualcare/id1375554671 (this page in markdown: same URL + `.md`)
- Developer: [Capital Blue Cross](https://appshunter.io/developer/690763791)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.91/5 from 5,274 App Store ratings · 55 written reviews indexed
- Age rating: 12+
- Requires: iOS 13.0 · 71 MB
- Languages: English
- Released: 2018-07-02
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/capital-blue-cross-virtualcare/id1375554671/reviews.md

## What is Capital Blue Cross VirtualCare?

The doctor will see you now (literally). 
Meet with a doctor from the comfort of your home, or nearly anywhere else.
Virtual Care connects you to a doctor 24/7, no appointment necessary.

Get access to:*
Diagnoses and treatment plans from a board-certified medical professional
Prescriptions
Answers to your medical questions

*If offered through your plan

Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911.

If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis.

## Key features

- 24/7 doctor access
- Virtual consultations
- Diagnoses and treatment plans
- Prescription services
- Medical question answering
- Optional Apple Health data sharing

## What do users think of Capital Blue Cross VirtualCare?

Overall sentiment: positive

**Pros**

- 🚀 Prompt service
- 👍 Convenient and easy to use
- 👍 Friendly and caring doctors
- 💰 Cost-effective
- 🏠 Able to see a doctor from home

**Cons**

- 🐛 App crashes and freezes
- ⏱️ Long wait times
- 🔍 Difficulty finding/selecting providers
- 💳 Payment issues

**Commonly reported bugs**

- App logs users out immediately
- Fails to save user information

**Most requested features**

- Ability to message providers before appointments
- Integration with calendar
- Improved customer support accessibility

## Recent user reviews (10 of 55)

All indexed reviews: https://appshunter.io/ios/app/capital-blue-cross-virtualcare/id1375554671/reviews.md

### 5/5 — I feel relieved!

*2024-03-10*

After speaking with Dr. Smith and verifying my suspicions I feel relieved and am so glad I tried this app! Dr. Smith had great customer service and caring attitude thank you! I am out of town and not able to see my family physician so this option was fantastic!

### 5/5 — Very helpful

*2023-11-17*

The doctors have always been pretty good to me your journey never had any issues with the doctors. They seem to answer all my questions pretty well never left me stuck

### 5/5 — Last minute ear infection care

*2023-09-21*

The doctor was prompt, kind and efficient. I waited less than 5 minutes to be seen from the comfort of my home. I highly recommend this service.

### 5/5 — Excellent

*2023-08-07*

Virtual Dr. Is the best thing I have come across in a long time. I didn’t feel like getting ready and dressed to go sit in a waiting room with a lot of other sick people. Virtual visit I did in the comfort of my own home. The Dr. Was very thorough, professional, and caring. I will definitely use this app again. Thank you so much.

### 5/5 — Prompt service

*2023-05-16*

So thankful for this service.  Didn’t have to leave my house.  I could access it before work.  I really felt the physician was on track with my needs.

### 5/5 — Great experience

*2023-01-16, version 12.16.106*

My doctor was knowledgeable and friendly which made my first virtual experience a great one. Thank You!

### 5/5 — Saves time / money

*2023-01-06, version 12.16.106*

Quick and easy to use.

### 2/5 — Payment issue needs fixed

*2022-12-04, version 12.16.106*

Every time we try to add a payment method (card) to the app it tries to process a charge with no amount.  My bank catches this as fraud and locks my card until they can verify what the app is doing and if I authorized it.  Please fix this, it’s not that hard.

### 5/5 — Dr. Simcoe

*2022-11-28, version 12.16.106*

Amazing doctor!!!  There is not much more Incan say.  He listens, gives sound, logical advice, and is empathic.  I don’t think there are better values in a doctor!  I will look for him if I need virtual services again:)

### 1/5 — Keeps crashing

*2022-11-05, version 12.16.106*

I try to open the app on my iphone and it crashes when I open the app. I have updated the app and ios, cleared the cachr, restarted my phone. It doesn’t work at all.

## Frequently asked questions about Capital Blue Cross VirtualCare

### What can I do with this app?

This app allows you to connect with board-certified medical professionals 24/7 for diagnoses, treatment plans, and prescriptions. You can get answers to your medical questions from the comfort of your home or nearly anywhere else.

### Is this app for emergencies?

No, this app is not for medical emergencies. If you are experiencing a medical emergency, please call 911 immediately. This service is intended for non-emergency medical needs and consultations.

### How much does it cost to use?

The provided description does not specify a direct cost for using the app itself. However, it notes that access to services is contingent on them being offered through your plan, implying potential costs associated with your health insurance.

### Can I share my health data?

Yes, if you are an Apple Health user, you have the option to share important health information with your provider during a video visit. This includes data like heart rate and weight, which can help the provider make a more accurate diagnosis. Sharing this data is optional.

### When can I connect with a doctor?

You can connect with a doctor 24/7, and no appointment is necessary. This ensures you can get medical advice and care whenever you need it, without the hassle of scheduling a traditional appointment.

## Version history (last 5 releases)

### 12.21.006 — 2024-03-29

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

### 12.20.003 — 2023-11-16

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

### 12.19.000 — 2023-01-27

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

### 12.16.106 — 2022-10-05

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

### 12.15.006 — 2022-04-07

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

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## More apps by Capital Blue Cross

- [Capital Blue Cross](https://appshunter.io/ios/app/capital-blue-cross/id1519770924)

All apps by Capital Blue Cross: https://appshunter.io/developer/690763791

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*