# Capital Blue Cross VirtualCare — user reviews > 55 indexed App Store user reviews of Capital Blue Cross VirtualCare by Capital Blue Cross, rated 4.91/5 from 5,274 ratings. - Source: https://appshunter.io/ios/app/capital-blue-cross-virtualcare/id1375554671/reviews - App overview in markdown: https://appshunter.io/ios/app/capital-blue-cross-virtualcare/id1375554671.md - Rating breakdown: 5★ 4,950 · 4★ 248 · 3★ 43 · 2★ 11 · 1★ 21 ## What do users think of Capital Blue Cross VirtualCare? Overall sentiment: positive **Pros** - 🚀 Prompt service - 👍 Convenient and easy to use - 👍 Friendly and caring doctors - 💰 Cost-effective - 🏠 Able to see a doctor from home **Cons** - 🐛 App crashes and freezes - ⏱️ Long wait times - 🔍 Difficulty finding/selecting providers - 💳 Payment issues **Commonly reported bugs** - App logs users out immediately - Fails to save user information **Most requested features** - Ability to message providers before appointments - Integration with calendar - Improved customer support accessibility ## Newest reviews (12 of 55) ### 5/5 — So easy when you are sick *2022-07-02, version 12.15.006* The questions before I saw the doctor are easy to answer and the virtual assistant did its job. I was done in less than 10 minutes. I can't drive to an urgent care in 10 minutes let alone the wait to see someone, grab medicine and come back home. This is so convenient when you are sick. My fiancée willPick up my medication and I will start treatment within the hour. Dr. Eisenberg was pleasant, efficient and got me through the session with ease. He didn't rush, made sure I was not allergic to the medicine that I knew of and allowed me to ask any questions when he was done. Way to go, Blue Cross!! This is why I stay. ### 5/5 — Virtual visit *2022-06-30, version 12.15.006* I really liked this doctor. Very thorough and nice personality. Would like to see her again. ### 5/5 — Great! *2022-04-05, version 12.15.003* The doctor was very friendly and worked quickly to get to a solution. Also helped me update my pharmacy preference! ### 5/5 — Awesome tool *2022-03-11, version 12.15.003* I can’t recommend this enough for Blue Cross subscribers. This process was so amazing, easy, I love it! ### 5/5 — Amazing! *2022-03-01, version 12.15.003* The doctor I received attention from was EXCELLENT, kind, quick, and comforting. Thank you, doctor ! <3 ### 5/5 — Quick relief from home *2022-01-28, version 12.13.006* As a full time student with a part time job, I didn’t want to take the time to drive across town to a doctor and wait using up my precious time. The medical care I got from virtual care is exactly what I needed. Many questions were asked and the nurse new exactly what I needed. A prescription was sent to get me to my best. Very thankful for this wonderful care! ### 5/5 — Dr Gisanrin *2022-01-23, version 12.13.006* Dr. Gisanrin family physician has seen me a few times over the weekends and has been so nice and thorough. I’m very thankful to have providers like him and this healthcare option. Thank you! ### 4/5 — Dr was good, but wait was long *2022-01-17, version 12.13.006* I was next in line to see the Dr. I had selected, but then I was transferred to another physician and where I had to wait a long time. No reason was given for the transfer to the other physician. My total wait time was more than an hour. The positive was that the physician I eventually had the tele-visit with wax very good, Dr. Arturo Salazar. ### 5/5 — Great experience, super easy and convenient *2021-12-31, version 12.13.006* So nice to see a doctor, get my sinus infection resolved without being exposed to all germs at a doctors office ### 5/5 — Amazing Doctors *2021-10-22, version 12.13.006* My husband and I have used Virtual Care several times so far and the appointments have been incredibly easy with almost no wait time. The doctors are extremely helpful and willing to listen. ### 5/5 — Very easy to use I may never step foot in a Dr office again! *2021-10-12, version 12.10.003* Very simple and intuitive. Three clicks and a doctor saw me for an abcessed tooth, and the whole visit was done in 5 minutes! Amazing! ### 5/5 — Happy with virtual care *2021-01-14, version 12.0.1603* Convenient and so easy. Gives me comfort knowing I can do these virtual visits with having to wait for a dr’s appt. and also during covid it makes me feel at ease. ## Most critical reviews (10 lowest-rated) ### 1/5 — Keeps crashing *2022-11-05, version 12.16.106* I try to open the app on my iphone and it crashes when I open the app. I have updated the app and ios, cleared the cachr, restarted my phone. It doesn’t work at all. ### 1/5 — Don’t waste your time… *2022-07-08, version 12.15.006* Very poor app. When you sign up, you are presented with a bunch of different providers that you can select to see, and you enter their “waiting room.” The app lets you know how many patients are ahead of you. However, when I signed in, there was only one provider that was online and 3 patients waiting before me. I waited two hours and then decided to cancel my visit, only to find out that the provider was no longer online anyhow. I was never notified and wasted a lot of time, and didn’t even get to see a provider. Capital Blue shouldn’t have 24/7 access if they can’t have sufficient providers. ### 1/5 — App is trash and so I the service *2022-01-11, version 12.13.006* Pilsner get a single doctor to help my son for a basic illness. Instead they are directing me to go to Covid filled hospitals. Basically defeating the entire point of using the app. App also locks up quite a bit had to restart it several times. ### 1/5 — App logs you out immediately and doesn’t save any information you have already typed *2021-12-03, version 12.13.006* I keep trying to sign up for a virtual visit and every time I switch windows to another app to look up relevant info for the visit it is a blank slate. Can’t leave app and go back. How am I supposed to reference other info in phone if I can’t switch apps. This is a ridiculously basic need. ### 1/5 — Move so slow!!!! *2020-04-04, version 12.0.627* I logged in at 6:40 this morning and there were already 5 patients in line for each waiting room. I thought, okay this will move fast it’s fine. I was definitely wrong. I stayed in the same “number spot” in line for 45 minutes. This was the issue for all of the doctors. I then proceeded to get kicked out of my waiting room somehow, and I had to get all the way at the end of the line and start with a new number. I am SO annoyed. 8:13, and I still don’t have an answer to my medical concern. This is not an emergency, so I really don’t feel like going to the ER during Covid. ### 2/5 — Payment issue needs fixed *2022-12-04, version 12.16.106* Every time we try to add a payment method (card) to the app it tries to process a charge with no amount. My bank catches this as fraud and locks my card until they can verify what the app is doing and if I authorized it. Please fix this, it’s not that hard. ### 2/5 — No way to follow up without being charged again *2021-07-30, version 12.6.006* I had an allergic reaction to the medication I was prescribed and had no way to contact the doctor to request a change without creating another appointment that I had to pay for. Very frustrating! ### 2/5 — App experience poor *2020-03-29, version 11.5.700* Only using app on phone and no laptop accessibility is a miss. The app is clunky and does not save updated information after initially loading data. There should be a better notification process. We were 13th in line, and missed the doctor in a blink. Then had to start over, including re-entering all the information we did to start our session because the app didn’t keep info from 5 minutes prior. ### 3/5 — Customer support? Where? *2021-08-07, version 12.10.003* All over the app it’s says ‘if you can’t *xyz* then contact customer support’ Ok great but how? There isn’t much to the app. Where is the link to contact support? Am I missing it? Also you should be able to message a provider in advance before your appt. there is important info or things that need to be explained or that needs to be in the hands of the dr before the visit at times. Especially in mental healthcare. Often saving everyone time and hassle. Also please please don’t force logout every time I leave the app! It’s frustrating. ### 3/5 — Easy to use but missing key features *2021-07-14, version 12.6.006* This app is very easy to use as a capital Blue Cross member. However it’s missing the ability to translate an appointment directly to an appointment on my device calendar. Also searching for a provider by name and date is vastly different than on the website from a full-blown computer. I would like to find a provider and just shed their calendar. Those two items took away two stars ## Most praised reviews (10 highest-rated) ### 5/5 — I feel relieved! *2024-03-10* After speaking with Dr. Smith and verifying my suspicions I feel relieved and am so glad I tried this app! Dr. Smith had great customer service and caring attitude thank you! I am out of town and not able to see my family physician so this option was fantastic! ### 5/5 — Very helpful *2023-11-17* The doctors have always been pretty good to me your journey never had any issues with the doctors. They seem to answer all my questions pretty well never left me stuck ### 5/5 — Last minute ear infection care *2023-09-21* The doctor was prompt, kind and efficient. I waited less than 5 minutes to be seen from the comfort of my home. I highly recommend this service. ### 5/5 — Excellent *2023-08-07* Virtual Dr. Is the best thing I have come across in a long time. I didn’t feel like getting ready and dressed to go sit in a waiting room with a lot of other sick people. Virtual visit I did in the comfort of my own home. The Dr. Was very thorough, professional, and caring. I will definitely use this app again. Thank you so much. ### 5/5 — Prompt service *2023-05-16* So thankful for this service. Didn’t have to leave my house. I could access it before work. I really felt the physician was on track with my needs. ### 5/5 — Great experience *2023-01-16, version 12.16.106* My doctor was knowledgeable and friendly which made my first virtual experience a great one. Thank You! ### 5/5 — Saves time / money *2023-01-06, version 12.16.106* Quick and easy to use. ### 5/5 — Dr. Simcoe *2022-11-28, version 12.16.106* Amazing doctor!!! There is not much more Incan say. He listens, gives sound, logical advice, and is empathic. I don’t think there are better values in a doctor! I will look for him if I need virtual services again:) ### 5/5 — Game Changer *2022-10-13, version 12.16.106* Being able to see the doctor without leaving you couch is amazing. I love this service. ### 5/5 — Went pretty well *2022-07-30, version 12.15.006* I haven’t don’t this before. But of course I have to come down with Covid on the weekend, and I wanted the prescription Paxlovid. So far so good. Looking forward to the bill. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*