# Capital Blue Cross — user reviews > 71 indexed App Store user reviews of Capital Blue Cross by Capital Blue Cross, rated 1.30/5 from 97 ratings. - Source: https://appshunter.io/ios/app/capital-blue-cross/id1519770924/reviews - App overview in markdown: https://appshunter.io/ios/app/capital-blue-cross/id1519770924.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 3 · 1★ 87 ## Newest reviews (19 of 71) ### 1/5 — Immediately crashes to desktop on login *2026-05-28* Rarely does logging in even work because the server constantly disconnects. Tying a mobile device to your account is impossible because of this so I use the email. But on every device tried, including iPad, and iPhone, upon signing in a disclaimer is displayed upon which after immediately the app crashes to desktop. ### 1/5 — Can almost never get into the app *2026-05-18, version 1.37.0* Please fix your app. I try logging in and am constantly met with “Safari can’t open the page because the network connection was lost.” I’m connected to Wifi with no connection issues. Why does logging in even go through Safari? Sometimes it’ll get to the point where i can enter the code that’s texted to me but am still met with that error message. Make a usable app or don’t have one. ### 1/5 — Login problem *2026-05-16, version 1.37.0* It never logs in, even after like three hundred attempts. Total waste of time. ### 1/5 — Buggy *2026-05-07, version 1.37.0* Unable to login. Constantly says lost network connection which is not true. Better to create a web shortcut on your home screen. ### 1/5 — Back button anyone? *2026-04-30* The app experience is bad. Once you select a provider to see their details, there is NO back button to get back to the list of providers. If you hit the back button that does exist, you need to start the search from the beginning. ### 1/5 — Still sucks *2026-04-16, version 1.37.0* Came back to review again 2 years later because this app NEVER WORKS. For the amount of money insurance companies make you’d think they can develop an app to work properly. ### 1/5 — Completely non-functional. *2026-04-02, version 1.37.0* Will not open beyond the login screen. It’s 2026 and you can’t build a functional app? Useless. ### 1/5 — Terrible. Just terrible. *2026-02-11, version 1.34.0* Absolutely trash. There is no excuse for this app to have such poor functionality. I shouldn’t have to navigate to a web browser to pull up my benefit information, DELETE! ### 1/5 — Worst App Ever *2026-01-18* I’ve never had a healthcare app this bad. Every time I hit “Claims” it tells me “Something went wrong. Please try again”. I’ve uninstalled and reinstalled it numerous times-even shutting down my phone prior to reinstalling it. The only way I can get to my claims is by clicking on the link to take me to the website and then it takes forever to load. ### 1/5 — Garbage *2026-01-16, version 1.33.0* I have never left a review on an app before. This is a complete slap in the face for anyone who decides to sign up with capital blue cross. Unusable ### 1/5 — A joke *2026-01-12* The upgrade of this app is an absolute joke. Passwords don’t work and when you reset: the moment you tap enter it shuts the whole app down. There is no way to actually access a medical provider using this app. ### 1/5 — App doesn’t work *2025-12-29* I am trying to sign on and when I do, it opens snd closes immediately forcing me to reopen the app and try to sign on again, only for the same thing to continue happening over and over. ### 1/5 — Worthless *2025-10-18, version 1.32.0* Constant login loop that will not allow you to log in! Just keeps asking for password, then access code then looping back to password (which I know is correct since I can access from a desktop with the same password). Please fix! ### 1/5 — Trash *2025-08-30, version 1.32.0* Trash app. Can’t book virtual sessions. ### 1/5 — “0” *2025-08-27* If I could give this a 0 I would. This is a horrible app and 99% of the time, I can’t even log in. It just keeps going in a loop of asking for my password. Seriously if you can’t make an app that works, just give it up! Using iPhone. ### 1/5 — Impossible to Use *2025-08-25* Absolutely abysmal user interface. If you try to search for those in network, and you click on a result, you can’t get back to the result page without going through alllllllll the steps all over again. What a headache. Terrible. ### 1/5 — Never actually worked *2025-07-08, version 1.30.0* I tried just setting up an account and it won’t even let me get an initial login. I tried to reset my u/p and still didn’t work. For a healthcare company I expected better. ### 1/5 — VirtualCare is useless *2025-06-24, version 1.29.0* Location services are bugged on every device/browser I have available to me. Not a good look to a new subscriber Edit: just called their customer support line for help with the above issue. Once I was on hold after making my selections some one picked up and announced themselves as "H and R Block". What in the actual ### 1/5 — No Wallet? *2025-05-10, version 1.29.0* This app is the worst. It is so unbelievably hard to get to your ID Card. I have to sign in with my username and password, then wait for a 3rd party authorization code just to get access to proof of insurance. That’s assuming the doctor’s office has cell reception, which many don’t, because they’re all in concrete buildings. The only thing I use this app for is proof of insurance, and it’s the hardest thing to access. You should be able to save it to your wallet, or use biometrics to log in. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is horrible *2026-08-06, version 1.39.0* There’s always a sign in issue. The search portal for finding a pcp/doctors is outdated. A lot of junk numbers and incorrect doctor’s offices there. ### 1/5 — Worst App Ever *2026-08-05* I have never in my life used an app that was more useless than this one. Over 90% of the time I can’t log in, and when I can, I don’t know where to go. It’s the least user friendly app I’ve ever used. I hate this app. ### 1/5 — Rarely logs in *2026-07-08, version 1.39.0* I cannot log in to the app most times I try. I get an error message. It is frustrating and pretty much worthless right now. ### 1/5 — Barely Functional on iOS *2026-07-05* Log-in attempts mostly result in “Safari can’t open the page because the network connection was lost”, making the app extremely unreliable. Using different networks, disabling VPN, etc. seems to have no effect. ### 1/5 — Doesn’t work *2026-07-03* The app never allows me to sign in. As others said, it always pops up with a error message that connection is not secure and doesn’t allow you to do anything beyond that screen ### 1/5 — Terrible *2026-06-20, version 1.38.0* The app hardly ever works.... been this way for at least 6 months. I've tried everything and it only works like 5% of the time. ### 1/5 — Cannot login *2026-06-10* I cannot get past the login page. It keeps saying network connection lost and kicking me out. I can go to the website and log in without a problem but the app doesn’t work. ### 1/5 — Bad bad *2026-06-09, version 1.38.0* To became bad should improve a lot. The worse app ever. ### 1/5 — 2 weeks trying to sign in *2026-06-04, version 1.38.0* The app itself when you can actually get into it is actually pretty decent. I’m able to book my appointments, change my information. It’s fairly easy. I appreciate it. The only issue is I can’t get into it anymore and it’s not that my username or my password are wrong. It’s that, it doesn’t matter how strong of a Wi-Fi signal I have every time I try to login, it tells me that it can’t open the page because the connection was lost. I’m gonna go ahead and safely assume that the app is being worked on, but it would be fantastic if I can get an email to let me know that the app is being worked on or something. I didn’t think it was gonna take two weeks I’m pretty sure I missed my appointment already. I don’t know. Yeah not the best quality. ### 1/5 — Consistently Fails to Log In *2026-05-30* Logging in often results in an error message stating that the network connection was lost. Blue Cross of California seems to be able to get a decent app (4.5-5 star rating in app store), but Capital Blue Cross seems to have absolutely no motivation to fix their apps (1-1.5 star rating for years, now) Blue Cross needs to do some housekeeping ## Most praised reviews (10 highest-rated) ### 5/5 — Solid app *2025-02-12* This app allows me to view the essentials of my health plan. I like having virtual care easily accessible for when I need it, and to quickly view my HSA balance and digital ID cards. ### 5/5 — Health plan must have *2024-07-24* Great app for managing my health plan with Capital Blue Cross. I’ve been able to quickly access digital id cards for the whole family, and view recent claims and EOBs. Having access to virtual care within the app is a great feature, and I used it last weekend for quick access to see a doctor within minutes. 5 stars! ### 5/5 — Great app *2023-03-15, version 1.15.0* Does everything I need. View claims, ID cards and HSA balance. ### 4/5 — App rarely ever works *2026-05-15* Most of the time I am unable to sign in to see by Capital Blue Cross benefits and find a provider. It comes up with a screen saying that it is not secure and asked to proceed anyway and then when you click on that it brings you right back to the original screen asking for the password. when you do it over again most of the time it comes back with a blank screen mentioning something about a connection. ### 4/5 — Needs security features *2020-11-03, version 1.0.1* There seems fairly new, about a month old as of November 2020 so I decided not to be too harsh in review. The app seems to do basic things good. However, further features shall be prioritized - 1. No Face ID/ Touch ID to protect the account 2. Can’t add insurance card to Apple Wallet 3. I’m terrified to see that the password only allows characters and numbers. BUT DIDN’T ALLOW SPECIAL CHARACTERS. Why???? ### 4/5 — No Apple Wallet support *2020-09-21, version 1.0* App works well, but doesn’t support Apple Wallet. ### 3/5 — Add Face ID recognition *2021-09-19, version 1.1.0* Needs this feature added ### 2/5 — It’s great when it works *2024-12-06* Doesn’t work half the time but when it does it’s really convenient. I always have issues with the virtual care which is a shame because then it makes me have to go into the doctor anyway. You’d think with how much they get paid that they could have a functional app. ### 2/5 — Doesn’t load *2023-10-31* The app will make you sign in multiple times and then close on you. It’s non functional. Which is a shame because when it does work I really like it. ### 2/5 — App never works *2023-10-11, version 1.15.0* No matter how many times I’ve updated my phone, the app never works. It’s so frustrating. It freezes, or constantly logs me out, or just doesn’t load information. It’s half the reason I procrastinate making necessary appointments because I don’t have easy access to information that I need. I’m busy and don’t have time to wait for an app to work, so I end up giving up and moving onto my next task of the day. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*