# Capital Group PlanPremier401k — user reviews > 116 indexed App Store user reviews of Capital Group PlanPremier401k by Empower Retirement, LLC, rated 4.80/5 from 11,151 ratings. - Source: https://appshunter.io/ios/app/capital-group-planpremier401k/id1454273539/reviews - App overview in markdown: https://appshunter.io/ios/app/capital-group-planpremier401k/id1454273539.md - Rating breakdown: 5★ 9,707 · 4★ 853 · 3★ 221 · 2★ 70 · 1★ 300 ## What do users think of Capital Group PlanPremier401k? Overall sentiment: negative **Pros** - 👍 User friendly - 🚀 Easy to make changes - 💡 Allows to review investments and make changes **Cons** - 🐛 Glitchy, freezes up - 🐛 Keeps crashing - 🐛 Login doesn't work - 🐛 Unresponsive after updates - 🐛 Force closes when reviewing balance **Commonly reported bugs** - Login fails and locks users out - Can't find user's account - Widget not working - Credentials not recognized after updates **Most requested features** - Allow typing in desired contribution amount - Add ability to make extra loan payments from the app ## Newest reviews (14 of 116) ### 4/5 — Great app *2026-05-09, version 2026.04.30(2604.30)* Great app and user friendly, after one of the last updates the graphs disappeared ### 2/5 — Login Not Working *2026-01-01, version 2025.12.18(2512.18)* I can log into the website but not the app ### 1/5 — Garbage *2025-11-08, version 2025.10.23(2510.23)* Garbage. ### 1/5 — Not safe/not reliable *2025-10-02, version 2025.10.01(2510.1)* Unstable and Unsafe for Sensitive Data I’ve used this app for a couple of months now, and it has never worked smoothly. It almost never opens on the first try, often taking 2–3 attempts just to log in. The glitches are constant, and every update promises fixes that never come. That’s frustrating enough—but this isn’t just any app. It holds highly personal 401(k) and financial data. If the login process itself is this unstable, it raises serious concerns about the security of everything inside. Developers need to treat this as urgent: stability and data protection must come first. ### 1/5 — Headache *2025-06-30, version 2025.06.18 (2506.18)* Terrible app. Couldn’t even log in because the text verification never sent. Feels like they are insulating themselves from being able to get in contact with them. Then, the help line was terribly unresponsive. Employers, I would highly recommend using another provider. Consumers, definitely use someone else! ### 1/5 — Can’t log in *2025-06-10, version 2025.05.21(2505.21.2)* This app is worthless it refuses to recognize my login info ssn or birthday so what’s the point ### 1/5 — New App does not download *2025-05-23, version 2025.05.21(2505.21.2)* New App does not download… please help! ### 1/5 — Enrolling? *2025-05-04, version 2025.04.23(2504.23)* I’m already enrolled! Just let me see my balance. I have never had good luck with either the web site (oddly hard for me to navigate) or this app (NO WAY TO NAVIGATE). I’m old so that’s probably it. ### 1/5 — Losing money *2025-04-29, version 2025.04.23(2504.23)* I wish my account manager would give a damn…I try to call and always get a secretary or assistant! ### 1/5 — Updated app crashes *2025-03-23, version 2.8.14* Don’t update your app.. new update crashes ### 1/5 — The latest update is crashing *2025-02-20, version 2.8.12* The latest app is crashing. Please fix. ### 1/5 — Widget no longer works *2025-02-13, version 2.8.11* The widget no longer displays balance. ### 1/5 — Crashes *2025-02-01, version 2.8.10* Can’t view my 401k because the app crashes after asking for my email and phone number. They also don’t have a way for me to log in on a computer. ### 1/5 — No Access *2025-01-31, version 2.8.10* Every time I download and confirm my email it crashes. I have 0 access to my account as I can’t make it past this step. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-07-23, version 2026.07.15(2607.15)* The website is easy to use but the app is complete garbage. I have just reset my password on the website but it doesn’t work on the app ### 1/5 — It’s dial up. *2026-07-13, version 2026.07.01(2607.1)* Worst app on my phone. Can’t login at all. ### 1/5 — App not functional *2026-07-13, version 2026.07.01(2607.1)* I have downloaded this application and tried to login with my already registered account and it does not seem to recognize my login. But when I headed to the actual website I was able to login successfully. It does not seem to make sense, but this application needs to be re evaluated before being distributed to users. ### 1/5 — Payment option? Why? *2026-03-29, version 2026.03.25(2603.25)* Why do I need to enter a payment card information just to download the app? ### 1/5 — APP’s LOGIN NO LONGER WORKS *2026-03-15, version 2026.03.11(2603.11)* Now (as of 3/15/2026) unable to login. Password no longer works. Birthdates are overwritten with incorrect ones. App also says Birth Date is “not valid”. Just totally stopped working out of the blue. ### 1/5 — Worthless *2026-02-19, version 2026.02.18(2602.18)* I can log into account using their website. Same info used for the app and it has no clue. Just take this off the App Store till you fix it ### 1/5 — Meh *2026-01-02, version 2025.12.18(2512.18)* Nothing really works properly. You can’t really do anything on the app, but look at stuff. None of the loan stuff works. ### 1/5 — Do not like the app. *2025-12-20, version 2025.12.18(2512.18)* too difficult to navigate. ### 1/5 — Can’t Register *2025-12-16, version 2025.11.19(2511.19)* I been trying to register for my account for about two months now and I can’t pass the screen for the verification code. I would put in my phone number then i would get the code but the screen won’t move the phone number so i can put in the verification code and then when i go to “skip , mail pin “ I NEVER GET THE PIN. It’s so frustrating i been waiting two month now ### 1/5 — App not user friendly *2025-12-09, version 2025.10.23(2510.23)* Can’t log in … keeps asking for password but not taking it ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to navigate *2026-07-06, version 2026.07.01(2607.1)* This app is amazing and pretty easy to navigate. Take advantage of this most jobs don’t have 401k plans. ### 5/5 — 401 Omar *2025-11-13, version 2025.10.23(2510.23)* Omar ### 5/5 — The best investment *2025-09-29, version 2025.09.24(2509.24)* You all are the best ### 5/5 — Works very smoothly *2025-04-09, version 2.8.15* Can make changes very easily between funds ### 5/5 — Review *2025-04-04, version 2.8.15* Easy to navigate website ### 5/5 — Update crash? *2025-02-20, version 2.8.12* Won’t open after update. Not happy ### 5/5 — Capital = more simple *2025-01-25, version 2.8.10* I have several accounts JP Morgan, John Hancock, American and Schwab and Robinhood group is by far the simplest and easiest to make changes observations in long-term planning. Thanks. Great job. ### 5/5 — Awesome Easy App *2025-01-01, version 2.8.7* This is user friendly & I look at it way too often! ### 5/5 — Great App- User Friendly *2024-09-25, version 2.8.2* This is the app I have with my work 401k. It is very easy to use and very user friendly. The navigation is also really great. No complaints at all!!!! ### 5/5 — AWESOME *2024-08-17, version 2.7.4* Super easy to navigate!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*