# Capital Group RKDirect 401k — user reviews > 162 indexed App Store user reviews of Capital Group RKDirect 401k by SS&C Technologies, Inc., rated 4.70/5 from 10,530 ratings. - Source: https://appshunter.io/ios/app/capital-group-rkdirect-401k/id1489216038/reviews - App overview in markdown: https://appshunter.io/ios/app/capital-group-rkdirect-401k/id1489216038.md - Rating breakdown: 5★ 9,205 · 4★ 685 · 3★ 171 · 2★ 70 · 1★ 399 ## What do users think of Capital Group RKDirect 401k? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Clean portfolio - 👍 Excellent support - 👍 Great app - 👍 Truly excellent **Cons** - 🐛 Biometrics issues - 🐛 Login issues - 🐛 App not working - 🐛 Buggy UI - 🐛 Lack of features - 🐛 Slow performance - 💰 High fees **Commonly reported bugs** - App crashes on login - Incorrect account balances - Biometrics not working - Frequent login issues - App not loading past splash screen **Most requested features** - Add retirement calculator - Improve reporting and analytics - Add distribution option - Allow contribution rate changes - Provide more investment options ## Newest reviews (10 of 162) ### 3/5 — Modernize *2026-07-24, version 5.0.34* Needs to modernize and show investment results first page. Give it more of a Robinhood type layout. ### 2/5 — Updates *2026-03-21, version 5.0.28* Needs updated every single time I go to check my account ### 5/5 — Great App *2025-12-19, version 5.0.26* Easy to use and friendly user ### 5/5 — App is broken *2025-12-10, version 5.0.24* Just stopped working about 10 days ago. No login possible and data cannot be viewed. ### 1/5 — Glad I’m not the only one. *2025-12-10, version 5.0.24* App is not functional after the update. ### 1/5 — Fix the app!! *2025-12-10, version 5.0.24* App is currently unusable. ### 1/5 — Not working *2025-12-10, version 5.0.24* App is not working ### 1/5 — Down for a week now *2025-12-10, version 5.0.24* I can login through my desktop computer no problem, yet as of November 1st 2023, the app has been down. I have the newest iPhone with the newest iOS AND most recent version of the app. I get thrown into a “biometrics” loop. This is very upsetting and annoying. I’ll change my review if the company can resolve these challenges yet this is just not right to consumers and customers. Grade F. This isn’t the first time this has happened, either. Update. Same thing 6 months later. Down for 3 days .. ### 1/5 — Update fail *2025-12-10, version 5.0.24* Can’t sign in to the app anymore ### 1/5 — Fix your app *2025-12-09, version 5.0.24* No one cares the app broke down after the update. ## Most critical reviews (10 lowest-rated) ### 1/5 — RKDirect review *2026-06-16, version 5.0.32* This app crashes every single time it updates. What a royal pain. Terrible! ### 1/5 — iPhone app not working *2026-05-08, version 5.0.30* I wanted to let you know that your iPhone app doesn’t seem to be working for me. I’ve already checked and confirmed that my phone is running the latest version of iOS, so I don’t think it’s an update issue. ### 1/5 — Hard to navigate *2026-04-30, version 5.0.30* Difficult to navigate, no email contacts info, limited funds ### 1/5 — 🤷🏾‍♂️ *2026-02-03, version 5.0.26* Every time I try to log in it says to enter correct credentials and I have to reset my password ### 1/5 — Poor Portal *2026-01-11, version 5.0.26* This has got to be the worse portal I’ve ever seen. Log in is hit or miss and you can’t accomplish anything without an error message. ### 1/5 — Where is your dev? *2025-12-10, version 5.0.24* Ran out of money for hiring legit devs? ### 1/5 — The app completely stopped working after the update *2025-12-10, version 5.0.24* Ever since the latest update, the app has become unusable. I can’t even sign in because it loads a broken, zoomed-out version of the website that doesn’t fit the screen, and you can’t move the page to reach the login fields. It feels like they just slapped a webpage into an app without testing anything. This is extremely frustrating. Please fix this because right now it’s basically not usable at all. ### 1/5 — Cannot log in *2025-12-10, version 5.0.24* Can’t log in from the app after update reformatting webpage. Completely unusable. Error should be fixed by now or addressed. ### 1/5 — App has finally crashed out *2025-12-10, version 5.0.24* This was always a bad app to use but now upon opening it cannot be accessed in any way even to login. ### 1/5 — Literally Unusable *2025-12-10, version 5.0.24* WTF is going on with the app? ## Most praised reviews (10 highest-rated) ### 5/5 — Excelente *2026-07-20, version 5.0.34* Excelente ayuda profesional del asesor ### 5/5 — Great App *2026-07-13, version 5.0.32* Easy to use ### 5/5 — Nice to have app access! *2026-07-09, version 5.0.32* Nice to have app access! ### 5/5 — Good *2026-05-25, version 5.0.31* Good ### 5/5 — Take control of your retirement *2026-05-22, version 5.0.31* Excellent app that works for you! ### 5/5 — Capital Group review / Temple *2026-05-10, version 5.0.30* Great app! User friendly! Glad I have these guys! ### 5/5 — T *2026-02-26, version 5.0.27* T ### 5/5 — D Berliner *2026-02-15, version 5.0.27* The website is very user friendly. ### 5/5 — Ms. Gretchen Soileau *2026-01-23, version 5.0.26* Thanks for being fully vested- ### 5/5 — Smooth transaction *2025-12-30, version 5.0.26* Extremely easy!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*