# CapitaStar App — Lifestyle & Rewards

> Lifestyle and shopping rewards app earning points at participating stores. (iPhone/iPad app by CAPITASTAR PTE LTD.)

- Source: https://appshunter.io/ios/app/capitastar-app/id1058746494 (this page in markdown: same URL + `.md`)
- Developer: [CAPITASTAR PTE LTD](https://appshunter.io/developer/703365954)
- Category: Lifestyle, Entertainment
- Price: Free
- Rating: 4.60/5 from 106 App Store ratings · 93 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 111 MB
- Languages: American English
- Released: 2016-03-11
- Data updated: 2026-08-23
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/capitastar-app/id1058746494/reviews.md

## What is CapitaStar App?

Join over 1.8 million members and unlock a smarter way to shop! Discover Singapore's leading lifestyle and shopping rewards app and be rewarded for your everyday spend. 
• Shop, dine, earn: Earn STAR$® when you spend at more than 3,400 participating stores across CapitaLand malls and workspaces in Singapore.
• Get first dibs on exclusive promos: Redeem deals and rewards with your STAR$® from your favourite brands or use your STAR$® to redeem for carpark eVouchers.
• Enjoy a seamless payment and gifting experience with Singapore's preferred digital wallet, eCapitaVoucher. 
• Plus, enjoy partner privileges from Mastercard, DBS PayLah!, ShopBack and more!
Start earning rewards and make every spend count today!

## Key features

- Earn STAR$® on spending
- Redeem exclusive deals
- Use STAR$® for carpark eVouchers
- Digital wallet for payments
- Partner privileges
- Shop and dine rewards

## Recent user reviews (10 of 93)

All indexed reviews: https://appshunter.io/ios/app/capitastar-app/id1058746494/reviews.md

### 1/5 — A masterclass in how not to design a loyalty programme

*2026-06-29, version 12.4.0*

The concept of auto-crediting rewards is a step in the right direction — but the execution is so poorly thought through it's almost impressive.

Where do I start. You're capped at saving only 2 payment cards. No explanation for why, no transparency about how that data is stored or secured, and no indication this was ever tested with actual users who (surprise!) own more than two cards. This isn't a feature, it's an artificial constraint that undermines the entire value proposition.

Mastercard only? So if your bank doesn't have a partnership with CapitaStar, you simply don't earn. Debit card users are silently excluded. Cash users don't exist. DBS Pay Lah gets a carve-out while the other three local banks are apparently an afterthought. This isn't a rewards programme, it's a special little place for a very specific type of customer that isn't most people.

To make it worse, manual receipt submission (the fallback that worked!) was removed without a functional replacement. The Ask Casey chatbot can't handle it either and is overall a perfect example of how not to implement chatbot - the thing is useless. So users are left with nothing. That's not innovation, that's regression dressed up as progress.

The UI is inaccessible, the information architecture is unclear, and the whole system seems designed to create enough friction that you either spend at very specific amounts or give up entirely.

Someone greenlit this without talking to users and with “I know best” thinking that CapitaLand should have outgrown decade ago.

### 1/5 — Worst loyalty program ever 👎🏼

*2026-02-13, version 11.11.1*

The CapitaStar app has gone downhill. Previously, you could simply scan a receipt and earn your points. Now, in the name of so-called “seamless integration,” they’ve removed that function and are aggressively pushing users to link specific credit and bank cards instead.

Let’s be honest — this isn’t about convenience. It’s about hard-selling financial products. This just shows how desperate and frankly shameless they are. Not everyone wants to sign up for yet another credit card just to earn rewards that used to be accessible with a simple receipt scan.

And here’s the most important part: the person scanning the receipt isn’t always the one making payment. Families and friends shop together. Why should rewards be restricted only to whoever’s card is linked? The old system was straightforward and fair. The new one feels restrictive, intrusive, and unnecessary.

If this is what “improvement” looks like, it’s a step BACKWARDS.

If this is the direction they’re choosing, I’ll simply take my spending elsewhere. There are plenty of other malls that don’t force customers into bank tie-ins just to earn basic loyalty points. CapitaLand malls are no longer my first choice.

### 1/5 — Really bad way of earning rewards!

*2026-01-01, version 11.11.1*

Your new initiative of automatically crediting rewards purchases instead of manually scanning receipts is finally a new innovation that’s been a long time coming and welcomed, but a very POORLY executed and thought out plan. 

Firstly, do you know your target user audiences? We don’t only keep 2 credit cards, we have MANY. How do you expect us to earn rewards by saving only two cards?

Secondly, only Mastercard partnerships are included in this initiative?? How can it be our fault to not earn rewards spending at your malls when you’ve failed to secured partnerships with all card companies? 

Third, for the older or younger folk who still use debit savings cards, they are excluded from earning rewards and are expected to pay using DBS Pay Lah only? What about the other 3 local banks?

Fourth, you roll this poorly thought out campaign but remove the function to still manually submit our receipts. Worse, your Ask Casey chatbot can’t even handle receipt submissions. Innovation and productivity initiatives at its worse for Singapore’s leading mall operator!

This rewards programme is really not a rewarding programme if Capitastar continues with this ridiculous moves. And I’m not the only one, see your app reviews and you’ll see many upset users who share the same views. 

I’ll gladly return to the manual receipt scanning and retrospective points crediting any day like what other mall operators maintain doing. Shame on Capitastar for not taking user feedback seriously and poorly rolling out this!

### 1/5 — Getting worst

*2025-11-30, version 11.9.0*

The new Mastercard tagging is a real inconvenience. I now have to be extremely careful about which cards I can or cannot use, and I can hardly rely on Apple Pay anymore since the Apple Pay card number differs. It’s a very poor change overall. I’ve even started visiting Fraser malls more often because this app imposes far too many restrictions. CapitaMall management should seriously reconsider this rewards system and whoever implemented these changes.

### 5/5 — All is good

*2025-11-25, version 11.9.0*

Too bad it can’t scan receipts anymore. Some of my frequent shops like McDonald or Yakun that paid through their apps so it’s unable to got points. Only can get when you paid directly.

### 1/5 — Upgrade was badly thought out and executed

*2025-10-30, version 11.8.0*

Edit (30 Oct 2025):
My bill paid on 27 Sept with linked card is still pending the awarding of stars. 

Orig review (1 Oct 2025):
I have written to Capitaland regarding the first point but there was no response.

With the switch to auto crediting of Stars using linked payments, now 

1) Mobile ordering (Mcdonalds, Chagee, KFC etc) are no longer allowed to be awarded Stars.

2) Cash/PayNow transaction (as some people pointed out, there are stores which only accept cash, Paynow.) are not awarded Stars.

3) Transaction made via linked DBS/POSB Mastercard not awarded Stars automatically. I am still waiting to see if the Stars will be awarded on my latest transaction 5 days ago (they said might take up to 7 days).

4) No reminders/alert about expiring vouchers.

All in all, I had already noticed, given a choice, I would go elsewhere to spend my money.

### 1/5 — Downgrade in inclusivity

*2025-09-06, version 11.7.0*

Technically this app is now totally useless to me as I do not own a DBS card or have a mastercard (even if I do, why would I want to link it??) My OCBC visa is totally unable to earn points and though UOB card can still technically earn points, it’s SUPER TROUBLESOME!!! The team who came up with this does not understand the meaning of “seamless”. The change in ways to earn points is so exclusive. This is a downgrade! Not an upgrade! With this change, it also effectively excludes people who use other modes of payment like cash/visa/Apple Pay etc. Vulnerable groups like elderly who prefers to use cash, or those unable to apply for cards are being excluded as well. Just look at all the recent angry comments and reviews!

### 1/5 — If it working just don’t change anything to it

*2025-08-18, version 11.6.1*

Since the launch of the new scan to earn point with mastercard in CapitaStar App. It screw up how we can earn points at your participating mall. It is very frustrating and annoying to keep missing out the points when 

1) You can only earn points when scanning the app during point of purchase

2) You miss out on points when you use paywave, tap to pay or third party payment application (Shopback pay/atome) instead of your built in CapitaStar application.

3) You can only put in 2 mastercard credit card…what about Visa credit card???

4) do your team conduct test prior to releasing this feature? Or maybe you do not want certain group of customer anymore? There is other mall that have reward point applications which worked well.

Listen to your customer and tenants. Thank you, and all the best.

### 1/5 — Unable to scan receipt now

*2025-08-18, version 11.6.1*

Worst update ever , expecting everyone to have Mastercard. Unable to scan receipt to earn points now . Initially felt CapitaStar was a great app to earn points for many malls , looks like it’s worst now. Unable to scan any receipt is bringing much hinder for us . Does the mobile application team do any user research before making the changes ? It’s no longer a user friendly app -.-

### 1/5 — App is so useless now

*2025-08-11, version 11.6.1*

You guys should know the saying ‘if it ain’t broke, don’t fix it’. The old way of the app for getting STAR$ was perfect. Would have given it 0 star if that was an option.

Then you all decided to change it to full digital. Ok fine, i link my DBS/POSB payment and Mastercard payment as well. And then the STAR$ didnt come. Send email to enquire - no replies. Connected to live agent - no response.

What are you guys doing seriously?

## Frequently asked questions about CapitaStar App

### Does CapitaStar have ads?

Yes, the CapitaStar App contains advertisements. This is common for free lifestyle and rewards applications that offer their services without a direct purchase cost to the user.

### How often is CapitaStar updated?

The latest version of CapitaStar is 12.1.1, last updated on March 10, 2026. While the exact update frequency isn't specified, this indicates regular maintenance and feature additions.

### What devices support CapitaStar?

CapitaStar is supported on iPhone and iPod devices. Users with these Apple devices can download and use the application.

### What is the age rating for CapitaStar?

CapitaStar has an age rating of 17+. This suggests that some content or features may be more suitable for mature audiences.

### How do I earn rewards with CapitaStar?

You can earn STAR$® by shopping and dining at over 3,400 participating stores across CapitaLand malls and workspaces in Singapore. Every spend at these locations contributes to your rewards.

### Can I use CapitaStar for parking?

Yes, you can use your STAR$® to redeem for carpark eVouchers through the CapitaStar app. This allows you to convert your earned rewards into a useful benefit for parking.

### What payment options does CapitaStar offer?

CapitaStar offers a seamless payment experience with Singapore's preferred digital wallet, eCapitaVoucher. This digital wallet simplifies transactions within the app.

### What do users like most about CapitaStar?

While specific user sentiment data isn't provided, users generally appreciate the ability to earn rewards on everyday spending and redeem exclusive deals from their favorite brands.

## Version history (last 5 releases)

### 12.6.0 — 2026-08-05

With the new update, you can:
1. Enjoy a smoother, more seamless rewards experience with better perks as a CapitaStar member!
2. Link up to 2 Mastercard credit or debit cards to unlock better exclusive rewards.
3. Purchase eCapitaVoucher with fewer taps.
4. Send eCapitaVouchers with all-new, adorable designs, perfect for gifting!

### 12.5.1 — 2026-07-07

With the new update, you can:
1. Enjoy a smoother, more seamless rewards experience with better perks as a CapitaStar member!
2. Link up to 2 Mastercard credit or debit cards to unlock better exclusive rewards.
3. Purchase eCapitaVoucher with fewer taps.
4. Send eCapitaVouchers with all-new, adorable designs, perfect for gifting!

### 12.4.0 — 2026-06-02

With the new update, you can:
1. Enjoy a smoother, more seamless rewards experience with better perks as a CapitaStar member!
2. Link up to 2 Mastercard credit or debit cards to unlock better exclusive rewards.
3. Purchase eCapitaVoucher with fewer taps.
4. Send eCapitaVouchers with all-new, adorable designs, perfect for gifting!

### 12.3.0 — 2026-05-04

With the new update, you can:
1. Enjoy a smoother, more seamless rewards experience with better perks as a CapitaStar member!
2. Link up to 2 Mastercard credit or debit cards to unlock better exclusive rewards.
3. Purchase eCapitaVoucher with fewer taps.
4. Send eCapitaVouchers with all-new, adorable designs, perfect for gifting!

### 12.2.0 — 2026-03-30

With the new update, you can:
1. Enjoy a smoother, more seamless rewards experience with better perks as a CapitaStar member!
2. Link up to 2 Mastercard credit or debit cards to unlock better exclusive rewards.
3. Purchase eCapitaVoucher with fewer taps.
4. Send eCapitaVouchers with all-new, adorable designs, perfect for gifting!

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## More apps by CAPITASTAR PTE LTD

- [凯德星](https://appshunter.io/ios/app/id1209888610)

All apps by CAPITASTAR PTE LTD: https://appshunter.io/developer/703365954

## Related topics

[ecapital mobile app](https://appshunter.io/ios/topics/ecapital-mobile-app) · [ecapital](https://appshunter.io/ios/topics/ecapital) · [changi rewards](https://appshunter.io/ios/topics/changi-rewards)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*