# CapitaStar App — user reviews > 93 indexed App Store user reviews of CapitaStar App by CAPITASTAR PTE LTD, rated 4.60/5 from 106 ratings. - Source: https://appshunter.io/ios/app/capitastar-app/id1058746494/reviews - App overview in markdown: https://appshunter.io/ios/app/capitastar-app/id1058746494.md - Rating breakdown: 5★ 83 · 4★ 13 · 3★ 3 · 2★ 2 · 1★ 5 ## Newest reviews (16 of 93) ### 1/5 — Disappointing Update – Outdated and Restrictive *2025-07-26, version 11.5.2* In trying to move forward with technology, CapitaStar has somehow gone backwards. At a time when most people use multiple credit cards via mobile wallets, it is frustrating that rewards can now only be earned through a single registered card and worse, only with the physical version. To make things more inconvenient, many merchants are pushing customers to order and pay through their own apps. Even when alternative payment modes are technically allowed, some merchants outright reject ShopBack if the items are on promotion or have withdrawn from accepting the payment mode. Overall, the new system is restrictive, impractical, and poorly aligned with how people actually shop today. With some shops available at non-CapitalLand Malls, it won’t be surprising for consumers to shop elsewhere. ### 1/5 — Poor app update *2025-07-24, version 11.5.2* From the normal easy scanning of receipts, Capitstar has decided to make things even difficult who cannot use the defined modes of paying. Visa cards, non DBS/POSB cards, merchants who don’t use ShopBack etc. Why on earth would you isolate specific methods of paying and then not allow customers to scan receipts which don’t fall in the above payment methods? This update feels discriminatory rather than inclusive and is much worse than the intended seamless approach it portrays. I’ve had to send in an email with my receipt and then be told that this was a one time exception for me to earn my Star points. Why should it be an exception if you’re the one making things difficult? I expect people to start deleting this app as it seems to be looking to inconvenience users ### 1/5 — Apple Pay linked cards not recognized *2025-07-15, version 11.5.2* Cards link to app but use Apple Pay are not recognized. Because Apple Pay uses a different card id but it’s the same card we linked. Fix this problem as u now force us to link a card and we can’t link an Apple Pay card Well I’m using a UOB card typically only have my phone and in today’s not only cashless society it’s also walletless. Not supporting UOB on Apple Pay is not mentioned in terms and conditions it’s a breech. Fix the problem and not try to fix customers ### 1/5 — Extremely bad update *2025-07-12, version 11.5.2* The new Capitastar way of earning points removed uploading receipt as a way of earning points. While it sounds good and automated at first, I’ve learnt that using the FairPrice App to pay, even if a linked MasterCard is used as payment, will not result in Capitastar points earned as the Fairprice app is deemed third party. This is entirely un-synergistic with one of Junction 8’s anchor tenant. Certain Ntuc vouchers are only made available on the app, Capitastar is forcing customers to go backwards at NTUC by making us go physical card and also unfortunately preventing us from using e-vouchers. Also fyi, payments using Apple Pay with link cards don’t show up immediately on Capitastar. I’m told it may take up to 7 working days. This is extremely antiquated and forces consumers to manually keep track. ### 2/5 — Put in where the transaction and how much $ back to the Star$ record *2025-07-12, version 11.5.2* After the link to credit card, i found that there is no record in Star$ for where you have spent and how much you have spent. I only can see the awarded Star$. The “where you spent and how much”are important information for a record. Please put them back ### 2/5 — Change for the worse *2025-07-08, version 11.5.2* CapitaStar recently changed how users collect points — now requiring you to link your credit/debit cards. This raises privacy concerns, as it likely means they are tracking all your purchases, not just those made at CapitaMalls. Worse, this move restricts flexibility — you can no longer earn points using other preferred payment methods like AMEX, Visa, PayNow… It feels like a step backwards in user choice and data transparency. I hope CapitaStar reconsiders this direction or offers alternative options for users who value privacy and flexibility. ### 2/5 — Poor customer service *2025-03-22, version 11.2.0* Recently I have transaction error in the deduction of stars. I approached the information counter and was directed to call/email the hotline as the staff is unable to check on his end. I emailed the staff and William replied. In the 4 days of responses, his reply was not answering my query and his response was the same. Either he doesn’t understand what I’m requesting or he’s not wanting to help as all he kept replying was to direct me the the FAQs which I already responded that my questions cannot be found there. ### 3/5 — Outdated system *2025-02-13, version 11.1.0* Why in this day and age do we have to manually scan our receipts when other shops like Starbucks auto give reward points upon purchase??!! Also it’s so troublesome to buy for the rewards online but then I have to go to the store physically to use it?? Why can’t we just did pay everything oneshot online after we deduct the vouchers? ### 1/5 — Upload quality is horrible *2024-12-01, version 10.10.0* Please upgrade the quality of the photo that’s uploaded into the app. It’s so ridiculous that my receipts of high value is rejected a few times due to blurred images. Mind you, I took photo with my iPhone 16 camera which is so high definition that when I zoom in I can even see small crisp on the receipt. But then when I upload the photo onto the app? The quality reduce to like the photo was taken 10 years ago, then rejected due to blurred image. ### 3/5 — Unable to login and no login selection *2024-11-28, version 10.10.0* After the App was being updated, it logged me out. I have to re-login but when I open up the App, there is no selection for members login. It only has “Continue as Guest” “Login a Tourist” and “Enter mobile number to continue”. I used “Enter mobile number to continue” and it immediately directed to a page which need to fill up all the information for sign up. I can’t login with my info to the App to check my points and voucher details which expiring soon, please help to fix ASAP, Thanks! ### 1/5 — An Apathetic Shopper App *2024-09-27, version 10.8.0* Been a CapitaLand member ever since I was an adult and all I can say is that this app is very insincere in rewarding shoppers. Carpark dollars are always unable to be redeemed using the points somehow, citing reasons that it is “Fully Redeemed”, which is laughable, considering that they are a building conglomerate which controls the parking fees and etc! Also, they made the carpark redemption page only available on the second last tab like they are hoping that you wouldn’t even notice it exists, which speaks volumes about how eager they want you to redeem it on their tenants instead of their carpark! Points are also really hard to earn, as compared to their mall competitors, time for them to wake up their idea if they want to lure back shoppers to dine and shop with them! ### 2/5 — Spam notifications *2024-06-27, version 10.5.1* Please separate notification options for my ecapita vouchers and normal pre-loaded store vouchers. I wish to opt out of the latter, but I the only notifications to turn off will be the Vouchers, which will remove my notifications for ecapitaland vouchers as well. Why will I want to be notified of vouchers I didn’t even load on my own? ### 1/5 — Unable to use when want to buy things *2024-04-25, version 10.3.1* Unable to make payment due to error and there is no customer service because only until 6pm ### 1/5 — The Capital StarApp no longer use in Malaysia *2024-04-23, version 10.3.1* May need to remove or uninstall the App to save more storage space. Any plan to reintroduce back in our country? ### 1/5 — CapitaStar cares nothing about customers but money! *2024-03-15, version 10.0.2* Treats users like trash; putting out an appeal function which does not actually serve that purpose but to decline appeals in mere minutes with 0 consideration! They have recently limited all transaction, notification, activity history to 3 months without just cause so that users are unaware of their expenditure and points that had unknowingly expired! To summarize, CapitaStar just wants to cut down on users utilizing their hard earned points to offset mall spendings(in turn costs) by implementing scummy SOPs! ### 1/5 — Rubbish Company *2023-12-03, version 9.2.1* Cancel the points benefits when you business had gone back to normal, didn't appreciate your shopers ## Most critical reviews (10 lowest-rated) ### 1/5 — A masterclass in how not to design a loyalty programme *2026-06-29, version 12.4.0* The concept of auto-crediting rewards is a step in the right direction — but the execution is so poorly thought through it's almost impressive. Where do I start. You're capped at saving only 2 payment cards. No explanation for why, no transparency about how that data is stored or secured, and no indication this was ever tested with actual users who (surprise!) own more than two cards. This isn't a feature, it's an artificial constraint that undermines the entire value proposition. Mastercard only? So if your bank doesn't have a partnership with CapitaStar, you simply don't earn. Debit card users are silently excluded. Cash users don't exist. DBS Pay Lah gets a carve-out while the other three local banks are apparently an afterthought. This isn't a rewards programme, it's a special little place for a very specific type of customer that isn't most people. To make it worse, manual receipt submission (the fallback that worked!) was removed without a functional replacement. The Ask Casey chatbot can't handle it either and is overall a perfect example of how not to implement chatbot - the thing is useless. So users are left with nothing. That's not innovation, that's regression dressed up as progress. The UI is inaccessible, the information architecture is unclear, and the whole system seems designed to create enough friction that you either spend at very specific amounts or give up entirely. Someone greenlit this without talking to users and with “I know best” thinking that CapitaLand should have outgrown decade ago. ### 1/5 — Worst loyalty program ever 👎🏼 *2026-02-13, version 11.11.1* The CapitaStar app has gone downhill. Previously, you could simply scan a receipt and earn your points. Now, in the name of so-called “seamless integration,” they’ve removed that function and are aggressively pushing users to link specific credit and bank cards instead. Let’s be honest — this isn’t about convenience. It’s about hard-selling financial products. This just shows how desperate and frankly shameless they are. Not everyone wants to sign up for yet another credit card just to earn rewards that used to be accessible with a simple receipt scan. And here’s the most important part: the person scanning the receipt isn’t always the one making payment. Families and friends shop together. Why should rewards be restricted only to whoever’s card is linked? The old system was straightforward and fair. The new one feels restrictive, intrusive, and unnecessary. If this is what “improvement” looks like, it’s a step BACKWARDS. If this is the direction they’re choosing, I’ll simply take my spending elsewhere. There are plenty of other malls that don’t force customers into bank tie-ins just to earn basic loyalty points. CapitaLand malls are no longer my first choice. ### 1/5 — Really bad way of earning rewards! *2026-01-01, version 11.11.1* Your new initiative of automatically crediting rewards purchases instead of manually scanning receipts is finally a new innovation that’s been a long time coming and welcomed, but a very POORLY executed and thought out plan. Firstly, do you know your target user audiences? We don’t only keep 2 credit cards, we have MANY. How do you expect us to earn rewards by saving only two cards? Secondly, only Mastercard partnerships are included in this initiative?? How can it be our fault to not earn rewards spending at your malls when you’ve failed to secured partnerships with all card companies? Third, for the older or younger folk who still use debit savings cards, they are excluded from earning rewards and are expected to pay using DBS Pay Lah only? What about the other 3 local banks? Fourth, you roll this poorly thought out campaign but remove the function to still manually submit our receipts. Worse, your Ask Casey chatbot can’t even handle receipt submissions. Innovation and productivity initiatives at its worse for Singapore’s leading mall operator! This rewards programme is really not a rewarding programme if Capitastar continues with this ridiculous moves. And I’m not the only one, see your app reviews and you’ll see many upset users who share the same views. I’ll gladly return to the manual receipt scanning and retrospective points crediting any day like what other mall operators maintain doing. Shame on Capitastar for not taking user feedback seriously and poorly rolling out this! ### 1/5 — Getting worst *2025-11-30, version 11.9.0* The new Mastercard tagging is a real inconvenience. I now have to be extremely careful about which cards I can or cannot use, and I can hardly rely on Apple Pay anymore since the Apple Pay card number differs. It’s a very poor change overall. I’ve even started visiting Fraser malls more often because this app imposes far too many restrictions. CapitaMall management should seriously reconsider this rewards system and whoever implemented these changes. ### 1/5 — Upgrade was badly thought out and executed *2025-10-30, version 11.8.0* Edit (30 Oct 2025): My bill paid on 27 Sept with linked card is still pending the awarding of stars. Orig review (1 Oct 2025): I have written to Capitaland regarding the first point but there was no response. With the switch to auto crediting of Stars using linked payments, now 1) Mobile ordering (Mcdonalds, Chagee, KFC etc) are no longer allowed to be awarded Stars. 2) Cash/PayNow transaction (as some people pointed out, there are stores which only accept cash, Paynow.) are not awarded Stars. 3) Transaction made via linked DBS/POSB Mastercard not awarded Stars automatically. I am still waiting to see if the Stars will be awarded on my latest transaction 5 days ago (they said might take up to 7 days). 4) No reminders/alert about expiring vouchers. All in all, I had already noticed, given a choice, I would go elsewhere to spend my money. ### 1/5 — Downgrade in inclusivity *2025-09-06, version 11.7.0* Technically this app is now totally useless to me as I do not own a DBS card or have a mastercard (even if I do, why would I want to link it??) My OCBC visa is totally unable to earn points and though UOB card can still technically earn points, it’s SUPER TROUBLESOME!!! The team who came up with this does not understand the meaning of “seamless”. The change in ways to earn points is so exclusive. This is a downgrade! Not an upgrade! With this change, it also effectively excludes people who use other modes of payment like cash/visa/Apple Pay etc. Vulnerable groups like elderly who prefers to use cash, or those unable to apply for cards are being excluded as well. Just look at all the recent angry comments and reviews! ### 1/5 — If it working just don’t change anything to it *2025-08-18, version 11.6.1* Since the launch of the new scan to earn point with mastercard in CapitaStar App. It screw up how we can earn points at your participating mall. It is very frustrating and annoying to keep missing out the points when 1) You can only earn points when scanning the app during point of purchase 2) You miss out on points when you use paywave, tap to pay or third party payment application (Shopback pay/atome) instead of your built in CapitaStar application. 3) You can only put in 2 mastercard credit card…what about Visa credit card??? 4) do your team conduct test prior to releasing this feature? Or maybe you do not want certain group of customer anymore? There is other mall that have reward point applications which worked well. Listen to your customer and tenants. Thank you, and all the best. ### 1/5 — Unable to scan receipt now *2025-08-18, version 11.6.1* Worst update ever , expecting everyone to have Mastercard. Unable to scan receipt to earn points now . Initially felt CapitaStar was a great app to earn points for many malls , looks like it’s worst now. Unable to scan any receipt is bringing much hinder for us . Does the mobile application team do any user research before making the changes ? It’s no longer a user friendly app -.- ### 1/5 — App is so useless now *2025-08-11, version 11.6.1* You guys should know the saying ‘if it ain’t broke, don’t fix it’. The old way of the app for getting STAR$ was perfect. Would have given it 0 star if that was an option. Then you all decided to change it to full digital. Ok fine, i link my DBS/POSB payment and Mastercard payment as well. And then the STAR$ didnt come. Send email to enquire - no replies. Connected to live agent - no response. What are you guys doing seriously? ### 1/5 — Useless app *2025-08-07, version 11.6.1* Saying making things simple by go cashless and link card for easy earn points and we can earn point as long as we pay using the link card. But only support Mastercard, POSB, shop back user only.. Trust card, grab pay, fave pay and other banks card all having issue with linking the app with our cards.. seriously useless and time to hop to other mall for better benefits. ## Most praised reviews (10 highest-rated) ### 5/5 — All is good *2025-11-25, version 11.9.0* Too bad it can’t scan receipts anymore. Some of my frequent shops like McDonald or Yakun that paid through their apps so it’s unable to got points. Only can get when you paid directly. ### 5/5 — Almost impossible to earn points anymore since receipt-scanning removed. *2025-08-11, version 11.6.1* Tried a few times on different days to ensure the transaction fulfills their requirement to earn some star points: linked card, in participating store, payment above $20. Tried with linked Mastercard. Tried with DBS credit card linked to PayLah! linked to CapitaStar app. All linkage checked before I made each payment. Tried and tried. Only payment with ShopBack is able to earned some points now. Tried to feedback, but only AI answers. Now I see others feedback the same here, and I know I am not alone. But so what? The app still distinctions. Guess they won’t ever look into the issue. ### 5/5 — Easy to upload receipts *2025-03-28, version 11.2.0* One of the best shopping app compared to other shopping centres! Can scan receipts at your own comfort at home & it updates points instantly . Rewards can redeem instantly too ! ### 5/5 — Redeem with CapitaStar *2025-03-02, version 11.1.1* Very convenient to change and easy to redeem. Also very generous with CapitaStar. Always lots of promotions with generous giveaways. I will support CapitaStar Malls but would be better if minimum purchase is $10 to get points. ### 5/5 — Best app *2023-04-07, version 7.0.7* Best app among some of the shopping mall app. Easy to convert points to vouchers, and also easy to use the app to pay too. Best, if I have forgotten to pay using my capitalstar credit card, I can snap the receipt using the app 👍🏻 ### 5/5 — Good for points collection *2023-02-19, version 7.0.2* But the receipt capture and cropping should be improved ### 5/5 — Excellent Rewards App *2023-02-06, version 7.0.1* Love the app! Very convenient to scan and collect points. Also love all the new campaigns that allows shoppers to get more from our spending. Keep it up! Looking forward to more campaigns! Thanks! ### 5/5 — Best shopping mall app in Singapore *2022-12-16, version 6.1.5* Easy to earn points, straightforward and accessible across all Capital Land Malls. I have most other shopping mall apps but none beat CapitaStar in terms of functionality, ease of use and reward. Great job Capital Land! ### 5/5 — Good *2022-10-02, version 6.1.1* Many thanks ### 5/5 — Fast and smooth *2022-03-08, version 6.0.2* I like how easy and smooth the scanning of the receipt is! Some points are automatically rewarded with your mode of payment. I had tried other app and they are not as reliable. It is fast and hassle-free --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*