# Capitec Bank — user reviews > 107 indexed App Store user reviews of Capitec Bank by Capitec Bank Limited, rated 3.80/5 from 12 ratings. - Source: https://appshunter.io/ios/app/capitec-bank/id1217842108/reviews - App overview in markdown: https://appshunter.io/ios/app/capitec-bank/id1217842108.md - Rating breakdown: 5★ 8 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 3 ## Newest reviews (14 of 107) ### 2/5 — Pretty broken and poor ui *2026-05-11, version 3.11.5* The UI is confusing and slow, and strange limits like only 6 favourites on the home page. Phone number verification reliably fails - with a cryptic message about being unable to “read my phone number” after getting a valid confirmation on WhatsApp. This feels like one of those low code no code apps developed by an ISV not by a cutting edge bank … I didn’t think I would say this but ABSA has a better app experience. ### 4/5 — Dark mode *2026-04-25, version 3.11.4* Needs dark mode ### 3/5 — 18+ Rating for what? *2026-02-17* Why on earth would Capitec have an 18+ rating on their banking app? Both my kids bank with Capitec but they are unable to view their online balance or use the app because of the app rating. No other banking app has a rating that high. I have Family controls set up on their Apple phones so my daughters can’t even see the app. I think Capitec needs to relook at this. ### 2/5 — Outdated design and UX *2025-12-09, version 3.8.14* Please rework the app experience, it looks like it was designed 20 years ago. The UX is frustrating and often ambiguous ### 4/5 — Banking made simple and convenient *2025-11-22, version 3.8.14* Banking with Capitec has been incredibly easy and convenient. Their banking app gives me quick access to my account and includes so many helpful widgets, money-saving tools, and practical financial tips. I’m especially happy with their flexi vouchers, which make gifting simple and stress-free and can be used across so many different stores/restaurants . The app also provides a safe and secure online shopping experience, giving me peace of mind with every purchase. Overall, I’ve had a great experience, and I would definitely recommend Capitec to anyone looking for a modern, efficient, and user-friendly bank. ### 2/5 — Surprise selfies *2025-10-25, version 3.8.10* Biometric identification was a great addition. But the other feature that arrived at the same time was surprise selfies, and that is awful. The screen goes blindingly white unexpectedly, you get a brief and unflattering glimpse of yourself squinting in the bright light, and there’s no warning and no way to stop or delay it. I usually pay bills at night and it’s like having a torch shone in your face without warning. I don’t understand why the app still uses selfies when a user has enabled biometric identification - can’t you just rely on the in-built facial recognition where it is available? At least that will not shine a torch in my face. ### 3/5 — Capitec Connect Sim *2025-10-21, version 3.8.10* The process of getting a Capitec connect sim was efficient and swiftly it was basically a in & out process. The pricing of Data bundles is unbelievable the fact that every-time you make a purchase of data bundles you get topped up that’s one takes a cup for me. The network connection has been smooth and firm no glitched or slow network connection just fast connection and good vibes. I have already recommended it to my close people and guess what? Some have switched to it nobody should be left out so you. ### 5/5 — Capitec Connect Review *2025-10-21, version 3.8.10* Getting started with Capitec Connect was quick and effortless. I collected my SIM card from a Capitec branch, and activation was simple and straightforward. The data bundle pricing is very affordable, and I appreciate that everything is clearly displayed in the Capitec app, no hidden fees or complicated steps. Managing or topping up my bundles through the app has been smooth and convenient. The network connection has been reliable, and I’ve had a positive experience using it for calls, browsing, and social media. I also explored the option of purchasing a smartphone through the app, and the process was user-friendly and transparent. Overall, Capitec Connect offers great value for money and excellent convenience. I would definitely recommend it to anyone looking for an affordable and reliable mobile service. ### 5/5 — My experience with Capitec connect *2025-10-20, version 3.8.10* I’ve been using using the Capitec app for years and I found out that they have a sim card that has data that doesn’t expire!. The sim card was easier to get and it only costed me R10 and the bundles are affordable and it so smooth to top up too even if you run out of data you can easily top up on your app. I definitely recommend Capitec connect and have convinced my friends to get the sim. ### 5/5 — Capitec Connect (_beauhle) *2025-10-20, version 3.8.10* Getting my Capitec Connect SIM was quick and easy, and activating it through the app was seamless. The data bundle prices are reasonable and flexible. Managing and topping up bundles via the app is simple and convenient. The network has been reliable with good coverage and speeds. I haven't bought a phone through the app yet, but I expect that process to be smooth too. I’d definitely recommend Capitec Connect for its affordability, reliability, and ease of use. It’s a great option for hassle-free connectivity. ### 5/5 — Loving My Capitec Connect Experience *2025-10-20, version 3.8.10* I recently started using Capitec Connect and I’m honestly impressed. Getting the SIM was super easy, I activated it in no time and started using it immediately. The data bundle prices are really affordable compared to what I’ve used before and topping up through the Capitec app is smooth and convenient. I also love how everything is managed in one place from buying bundles to checking my balance. The network connection has been reliable for me so far even when I’m out and about. If you’re looking for something simple, affordable and easy to manage, I’d definitely recommend Capitec Connect to friends and family. ### 4/5 — APP SUGGESTION *2025-09-11, version 3.8.10* I like the app but one thing I’m constantly frustrated by is the mechanism for transferring money between accounts…please just add a button we can press to swap the “to” and “from” accounts. The accounts eg Main account in “from” and Savings account in “to” will automatically appear but I’ll want the exact opposite. Instead of just being able to rotate the selection, I change the “from” to Savings Account and the “to” account will be some random other account that I must now click the drop down menu to change to Main Account. This is a relatively simple switch button that should already exist. (The FNB banking app has it). Many thanks and thanks for keeping the app up to date. ### 2/5 — App glitches *2025-08-29* It says my password is incorrect ,I redo another one and it works once and repeat the same thing **Developer response:** Hello Qhawezana. Oh no! This is not the type of service we wish for you. Please accept our apology for the inconvenience. May you please reach out on Instagram, X, Facebook, or WhatsApp at 067 418 9565 and type 'chat to an agent so we can have a look. ### 5/5 — Above & beyond *2025-08-04, version 3.8.3* When I run into difficulties (like losing my card overseas), the staff bend over backwards to help me sort it out. I wish all banks were as efficient and friendly as Capitec! And their charges are very reasonable too - who ever heard of a bank that doesn’t fleece you?! Love you, Capitec! ## Most critical reviews (10 lowest-rated) ### 1/5 — Delete re-install *2026-07-17* 3rd time I had to delete and re-install the app to use it. Shocking for 2026 **Developer response:** Hello Juandeswardt. That sounds like a bit of a challenge – the good news is, we're here to help you through this frustrating situation. Please reach out to us on WhatsApp at 067 418 9565, type 'chat to an agent', and we'll look into this for you and help resolve it. ### 1/5 — Vile scum *2026-07-03* Endless, grossly excessive charges. Sub human filth- That is capitec. **Developer response:** Hello threver. We’ve seen your 1-star review, and ouch indeed - that’s not what we’re striving for. Please share your experience with us on Instagram, X, or Facebook. We’re eager to listen, learn, and figure out how to transform that 1-star experience into a 5-star one. ### 1/5 — Bad update *2026-06-07* I am a 16 year old user of the capitec bank app. I have been able to use the app just fine until their recent update of changing the age restriction to 18+. I can not look at my balance or even open the app at all. I think this is a completely stupid update as people that are 16+ are able to open their own bank account, but now they can not even use the app. Update: It has been a bit less than a month now, I went to Capitec bank to see if they could help me, they everything but helpful. The lady that helped me said that it was something wrong with my phone and that I need to change my age to 21+ on my iCloud account, but when I checked the age restriction it was 17+ (I am now 17), so I actually do not understand why it isn’t working. I have even tried to login on Capitec’s online banking website, but it says I can not login without checking in with my app account, so I am completely at a loss WORSE UPDATE EVER! ### 1/5 — Invest in the core experience please *2026-03-03, version 3.10.2* Honestly this app is a chore to use. Please get the basics right before adding new features. It’s at the point now where I’m opening accounts elsewhere ### 1/5 — Support is sub par *2025-12-02* Process failing , keep logging support ticket but nothing has happened (repeated action over 4 weeks ) ….. **Developer response:** Hello KjP Bruce Wayne. We’re really sorry to hear about the repeated issues you’ve experienced. please reach out on Instagram, X, Facebook, or WhatsApp at 067 418 9565 and type 'chat to an agent,' so we can work with you to resolve this issue. ### 1/5 — Abroad Capitec Access *2025-10-04, version 3.8.10* Previously I phoned to assist me take my SA phone number off for the OTP to access my capitec account. Now a few months later the app again requires a code that you send to my SA phone number, i phoned and capitec said they changed it to email but it still doesnt work. So now i guess i wont pay my debt i have with capitec and its your loss for not thinking outside the box to fix issues like this. You replied i should whatsapp you guys but there is no option to assist me logging into my bank???????? Can you actually take our queries seriously. But i guess its fine. You wont get your money back ### 1/5 — New Update *2025-06-25, version 3.8.2* This new update doesn’t work, takes forever to install, just keeps crashing. ### 1/5 — Disgruntled *2025-02-12, version 3.4.5* Today is 12/02/2025. Since 04/02/2025 I have been trying so unsuspend my account (too many attempts to use pin!!!! -not true) I again prompted the app - 2 hours and 24minutes ago. No reply - nothing! Even AI is slow. What to do? ### 1/5 — Can’t save a card for Apple Pay *2024-12-18, version 3.4.3* The app used to be top class but in the last few months there have been so many bugs and issues. Considering switching banks now. The latest frustration… In an attempt to protect clients the ability to load cards into ApplePay has been disabled, with the instruction to go into Capitec app and enable it on the cards tab. This option does not exist! A month ago I logged this via support, they then escalated it to developers. I didn’t get a response back. I went into a branch and they also checked and found it was definitely a bug or tech issue. They then escalated and were even on the phone with support. I am still waiting.. issue has not been resolved. ### 1/5 — Selfie verification doesn’t launch camera *2024-09-17, version 3.1.11* When the app tried to verify through selfie it fails to launch the camera even though it has access to camera and can’t make payment. Basically I can’t make any payments now from my account. Such a major bug. ## Most praised reviews (10 highest-rated) ### 5/5 — Lufuno Matshidza *2025-11-22, version 3.8.14* I love banking with Capitec because their pricing and communication tend to be clear, which makes the bank feel more accessible. My favourite features is customize my home screen. You can hide your balance from view, or set up shortcuts to your favorite actions. Capitec make festive shopping smoother because you can just scan and pay everywhere you go. I highly recommend Capitec,monthly administration fee is quite low. ### 5/5 — FlexiVoucher *2025-11-20, version 3.8.13* The tap and go of capitec has made life so much easier and less of a hassle. My favourite thing about Capitec is the convenience, I don’t have to struggle to get the job done(whatever it may be). Shopping is smoother this festive because the quick pay option for online shopping is so safe and quick that it makes me want to keep shopping. If you want safety and easy then Capitec is definitely for you. ### 5/5 — Capitec for the public *2025-11-20, version 3.8.13* Capitec truly makes life easier. I switched to Capitec when I noticed that everyone around me was using it — and I quickly understood why. It’s cheaper, simpler, and perfect for everyday transactions. The app is incredibly user-friendly and convenient, making banking feel effortless. I also love that I can go completely cashless with features like App Pay and Flexi Vouchers. My experience? A solid 10/10. ### 5/5 — Bonitalulu24 *2025-11-18, version 3.8.13* Capitec has honestly made banking so much easier for me. Everything is simple, from tap-to-pay to quick, easy transfers and affordable bank charges, even when using immediate payments. I love how smooth and fast everything is, especially when I’m shopping. Tap-to-pay means I don’t even need to carry my card anymore, which makes my life so convenient. Capitec is definitely my favourite bank because it’s affordable, fast, user-friendly, and reliable. The app is easy to navigate, and everything I need is right there; no stress, no confusion. I would 100% recommend Capitec to others because it’s perfect for people who want simple, smart, cost-effective banking. It saves time, it saves money, and it just makes everyday banking effortless. #BankingMadeFestive ### 5/5 — BankingMadeFestive😊 *2025-11-17, version 3.8.13* Capitec has made banking super convenient for me! I use the app for everything—transfers, payments, and checking my balance—all from my phone. Plus, Tap to Pay with Apple Pay or Samsung Pay means I don’t even need my card for a quick shop! 😎 I love Capitec for its simplicity and how customer-focused it is! My favorite thing is the Flexi Voucher—it’s perfect for gifting, letting friends choose exactly what they want. And the app’s notifications keep me on top of every transaction, so I feel secure. Festive season, no stress! With Capitec, I can use Tap to Pay for quick grocery runs or send Flexi Vouchers to friends and family, so they pick their own gifts. It’s fast, secure, and skips the hassle of carrying cash or cards. I Absolutely recommend Capitec 🤭I’d say, “Switch to Capitec for everyday banking made easy. The app’s intuitive, the features are practical, and their safety measures give you peace of mind. Perfect for students, professionals, or anyone wanting simple, smart banking in South Africa!” 😊 ### 5/5 — My thoughts on Flexi Vouchers *2025-11-17, version 3.8.13* Capitec really makes banking easier for me — everything I need is in the app. My favourite thing is how safe and simple it is to pay, especially during the festive rush. I can shop online with just my cellphone number or send Flexi Vouchers when I need a quick gift. No queues, no stress. It’s also affordable, and the digital tools give me peace of mind when I’m out and about. I feel like I’m always in control of my money. I’d definitely recommend Capitec if you want a bank that’s easy, affordable, and actually makes life simpler. ### 5/5 — What a reliable and time saving Bank. *2025-11-17, version 3.8.13* Capitec has really made banking easier for me. The app is simple to use and I love how quick it is to pay for things. One of my favourite features is Flexi Vouchers ,they make buying airtime, data, electricity, and other services so convenient because I can get everything directly through the app without any hassle. I also enjoy using Capitec Pay and tap to pay because they make festive shopping smoother and safer. Overall, I’d definitely recommend Capitec because it’s affordable, convenient, and reliable. ### 5/5 — Odirile Letsoalo *2025-11-17, version 3.8.13* Capitec has made banking so simple and convenient for me,everything that I need is on the app,from sending money to tracking my spending especially during the festive season when things get busy,Plus Flexi voucher makes it easy to send money without needing banking details,it really helps during festive rush.I'd definitely recommend it to anyone who wants a bank that saves time,cut costs and just makes life easier ### 5/5 — Great Capitec Connect Experience *2025-10-23, version 3.8.10* Getting my Capitec Connect SIM was quick and effortless, I activated it in minutes and started using it right away. The data bundle prices are really affordable and give great value for money. Managing everything through the Capitec app is super easy and convenient — topping up or buying data takes just a few taps. The network has been reliable with good coverage and stable data speeds. Overall, I’m very happy with the experience and would definitely recommend Capitec Connect to anyone looking for an affordable and hassle-free mobile service! ### 5/5 — non expiry data bundles 👌👌 *2025-10-21, version 3.8.10* I must say that this is the best choice I’ve ever made for myself and kids. I used to waste alot of money on data bundles which would end up expiring when not used and when we have to travel and be on the road I would have to top up again. But with Capitec’s affordable non expiry data option my kids still get to use their bundles and that saves me money. Every cent counts and Capitec is just about that. Not to mention how easy it is to get your SimCard, just visit any Capitec branch to get connected❤️❤️❤️Now I can’t wait to actually get a new phone through the Capitec👌👌 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*