# Capitol Federal® Mobile — user reviews > 102 indexed App Store user reviews of Capitol Federal® Mobile by Capitol Federal Financial, Inc., rated 4.75/5 from 6,560 ratings. - Source: https://appshunter.io/ios/app/capitol-federal-mobile/id6450829757/reviews - App overview in markdown: https://appshunter.io/ios/app/capitol-federal-mobile/id6450829757.md - Rating breakdown: 5★ 4,929 · 4★ 415 · 3★ 120 · 2★ 61 · 1★ 176 ## What do users think of Capitol Federal® Mobile? Overall sentiment: negative **Pros** - 💳 Transfer funds - 📱 Great bank with a great app - 💻 Love the app - 🏦 Wonderful Bank - 🆕 Much needed improvement - 🚀 We Finally Have Transfers! - 💻 Love the new features! **Cons** - 🐛 Issue with logging-in - 📱 Horrible for iPad! - 📱 Not an improvement - 📱 Not iPad Friendly - 📱 Step backwards for user experience - 📱 Not Optimized for IPad - 📱 iPad App needs work! - 🐛 Horrible. - 📱 Not good - 📱 Terrible for iPad - 📱 They messed this one up - 📱 Not great - 🔒 Dumb - 📱 New app review - 🐛 New mobile app - 📱 Miss old app already - 🐛 Shame on you CapFed - 📱 A step backward - 📱 Dumb new app - 📱 New app is not as user friendly - 📱 New app - 🔒 Yikes - 🔒 Nope, you'll get your account hacked - 📱 Poor Roll Out Communication **Commonly reported bugs** - Login screen freezes - Incompatible with older devices **Most requested features** - Dark mode option - Advanced analytics dashboard ## Newest reviews (13 of 102) ### 4/5 — Password *2026-05-21, version 25.2.0* Just spent about 20 minutes, putting in a strong password. The app does not let me view the password that I have put in so when I’m confirming it if I have any typos, I don’t know what they are. When putting in 20+ random characters, it is easy to make a typo. ### 5/5 — Olathe staff *2025-10-03, version 25.1.2* I have been so impressed with the knowledge, patience, & teamwork the Olathe branch staff at SF & 35hwy have repeatedly shown! My bank visits usually involve questions to problem solve complex circumstances, transfers, mailed receipts & often result in lengthy sessions at the window. Staff are always polite, calm, & never present as inconvenienced or critical. This branch has several staff that have been there for years, & always smiling faces. Thank you for always making my sensitive banking go smoothly! ### 5/5 — works ok *2025-09-11, version 25.1.2* easy & user friendly. ### 4/5 — Better *2025-08-24, version 25.1.2* Finally we have iPad support! I don’t like keeping financial apps on my phone, in case it’s targeted by scammers or stolen, so I do most of my financial transactions on my iPad. Having a tiny phone app on my tablet was ridiculous! Forcing me to do a web page on my phone was always inconvenient and not the best user experience. Should have had this a long time ago! Now if we could set the default search time for transactions to what I want, instead of just the past month, then it might actually be useful. ### 2/5 — .. *2025-05-02, version 24.1* Face ID doesn’t work. Can’t put in exact amounts for transactions from one account to the other. I thinks it’s time to update the app guys ### 5/5 — Needing my house payment mailed *2024-11-21, version 24.1* I made a payment on November 1 for $1900 My payment increase,normally I would get something in the mail letting me know or I would pay the offset if I owed anything and then the payment would remain the same. I just got a letter today saying I owed an additional $49.08 and I had to pay it by November 30 which I did by the way. I don’t understand Why they can’t send me a paper bill instead of putting everything online. It’s very frustrating that I have to take the extra steps to try to find my bill or my bill statement online it doesn’t cost a lot of money capital federal and I will remember this when I get my next mortgage in a year.. Cap Fed is starting to lose their customer service that they use to have. Are we now just a number???? ### 5/5 — Transfer funds *2024-11-19, version 24.1* Cap Fed makes it so quick and simple to make transfers from one account to another. Enjoy that ease of service. ### 3/5 — Draft protection fee *2024-11-06, version 24.1* I didn’t think there was a fee for draft protection transfers unless they were done above a certain number of times!?! I would like those fees returned. Is there something I need to approve for them to be done at no cost? ### 4/5 — Not user friendly *2024-10-29, version 24.1* Earlier versions were much better. Displays made budgeting much easier. ### 2/5 — Thumbs down for new ad pop ups *2024-08-28, version 23.1.1* The ads that load (later than everything else on the page) are frustrating and cause mis-clicks when the page shifts once the ad loads. ### 2/5 — Could be the worst bank app out there. *2024-05-10, version 23.1.1* Don’t waste your time. This app was made at a pre school app making class. Logging in is always a chore. Customer support is non-existent. Dont forget the ten year old outdated tech. How in the fudge does this app have a 4.6? So bad makes ya wanna switch banks. ### 5/5 — Great bank with a great app *2024-04-06* I can transfer $, make bill payments and set up alerts, like having sending my account balance every day at the time I select. ### 5/5 — Love the app *2024-02-03, version 23.1.1* Love the option of quickly checking my accounts on the go as well as the quick transfer option. Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst banking app ever *2026-02-20, version 25.1.2* I have to use my laptop because every single time I log in on the app, it tells me I have successfully logged out. Have reinstalled repeatedly. ### 1/5 — Newest Update *2025-10-15, version 25.1.2* I’m very upset with the newest update, as it said my phone will now not support the app! I have an older phone, but I should still be able to access my money/accounts without having to buy a new phone! VERY Disappointed! My other banks update still works, so it’s Just the Cap Fed TruBlue app update. Infuriating. ### 1/5 — Update is awful *2025-08-21, version 25.1.1* Yet again, a new update to the app doesn’t allow you to sign in with your username and password and you get an error. This happened all of the time in the past. ### 1/5 — Okay this is terrible. There is no option for Zelle anymore on my app *2025-06-12, version 24.1* I can’t find Zelle icon anymore on my app. Please fix this asap ### 1/5 — Fix it *2025-03-04, version 24.1* App always says error and to call the support desk. Support desk is barely open. App is slow and barely accessible. ### 1/5 — Unable to log in *2024-10-16, version 23.1.1* I’ve been unable to log in to the app for well over a week. ### 1/5 — Kicks me out over and over *2024-08-19, version 23.1.1* The new version has WAY too many glitches. Can’t set up Face ID. It cannot remember my login name. Let’s me look at one thing and boots me out. Exhausting! ### 1/5 — The awesomeness of my simple blue app *2023-12-15, version 23.1.1* The simple blue app is simply awesome and incredible thank you capital federal you’re awesome!!! ### 1/5 — Awful new app *2023-12-12, version 23.1.1* Absolutely horrible change. The old app interface was miles better. How do you take such a step back when releasing a new app? ### 1/5 — trash app *2023-11-14, version 23.1.1* trash app again ## Most praised reviews (10 highest-rated) ### 5/5 — I Love CapFed! *2026-08-15, version 25.2.0* The app is easy to use and I love using it! Customer service is great if I ever have an issue as well! Thanks for all your hard work CapFed! ### 5/5 — User Friendly! *2026-08-06, version 25.2.0* The TBO App is fantastic! Easy to use with a full menu of banking functions - and great response times from customer service. ### 5/5 — Much better than being a number. *2026-07-31, version 25.2.0* I’ve been with cap fed for many years and every time I need something they have been there for me and I can talk to a person anytime that’s what really stands out. Thank you guys for keeping it real. ### 5/5 — Instant transfers *2026-07-24, version 25.2.0* Being able to transfer money on the spot is kool ### 5/5 — Sharp *2026-06-24, version 25.2.0* Clean, smart employees and great coffee! ### 5/5 — Customer Service *2026-06-01, version 25.2.0* They are exceptionally helpful and understanding. I wouldn’t bank any where else! ### 5/5 — So *2026-04-29, version 25.2.0* Si ### 5/5 — AWA *2026-02-02, version 25.1.2* I’ve banked all over the US with my job and have been very happy to have the privilege of working with the people in the Emporia branch of CAP FED for the last ten years.Top notch. ### 5/5 — I love it *2025-11-16, version 25.1.2* It’s easy ### 5/5 — Useful Service *2025-10-13, version 25.1.2* Best, most efficient app I have ever used. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*