# CapMetro Access – Austin TX — user reviews

> 6 indexed App Store user reviews of CapMetro Access by Spare Labs Inc., rated 4.61/5 from 162 ratings.

- Source: https://appshunter.io/ios/app/capmetro-access-austin-tx/id1626094976/reviews
- App overview in markdown: https://appshunter.io/ios/app/capmetro-access-austin-tx/id1626094976.md
- Rating breakdown: 5★ 112 · 4★ 17 · 3★ 9 · 2★ 2 · 1★ 3

## Most critical reviews (6 lowest-rated)

### 1/5 — problems booking trips on the app

*2024-06-27, version 3.24.54*

This app needs to work on iones 17.51 because i can't use it to book any trips and when i do it tells me no trips for the setting that i just put in which is very furstating and i just really wanna use the app so much inside of calling cap metro to book a trip.

### 1/5 — They Broke Their Own Garbage App

*2024-05-09, version 3.23.7*

Whomever the under-paid interns they used to code this app were, the brain dead folks at the high-end of Cap Metro's consistently stellar decision-making skills saw fit to order said pseudo-coders to break their own app. That's right, wanna book a trip? Tough. Because the app requires that you select either an arrival time or a pick up time, and while the menu for selecting the time itself works, the check boxes to select whether it is an arrival or pickup time have been removed. That's right, they were there before, and the geniuses at Cap Metro removed them. The app won't let you book a trip unless you select one of these boxes, and they removed the boxes, actively rendering their own app unusable. Apple should have some kind of limitation on allowing half-competent-on-a-good-day developers from bricking their own app, but I guess since it's only impacting us disabled folks, that no one else really cares. Lucky us.

### 2/5 — Unable to complete Trip booking process

*2024-03-28, version 3.21.39*

It use an iPhone 8 with the latest version of iOS that it will run. while I was able to input trip details, I could not find a button to indicate that I had finished doing so.

### 3/5 — App is fine, but the service…..

*2025-10-23, version 4.2.70*

So the bus has a 30 min window to pick you up and I get picked up past that time frame regularly and that’s fine for them, traffic and adding rides regardless of scheduling conflicts. But, if the passenger isn’t there in 5 min they leave:

I do not love it.

### 4/5 — Mostly Great

*2026-01-09, version 4.2.70*

I appreciate the ease and convenience of the app. The only thing that I would change is a problem that I have on the screen that asks for building number and pick up and drop off a specific locations. Unless I put something in one of those boxes, it will not let me continue and book my ride. That is the only issue that I have.

### 4/5 — More features needed

*2024-04-16, version 3.23.7*

The app overall is good. It just needs a way for you to edit your rides instead of having to delete and then rescheduling them. Because I wasn’t able to reschedule because I had to do a time adjustment. Thank you.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*