# CapMetro > Official public transit app for Austin area with trip planning, fare purchase, and real-time info. (iPhone/iPad app by Capital Metropolitan Transportation Authority.) - Source: https://appshunter.io/ios/app/capmetro/id1586330331 (this page in markdown: same URL + `.md`) - Developer: [Capital Metropolitan Transportation Authority](https://appshunter.io/developer/787315618) - Category: Navigation, Travel - Price: Free - Rating: 4.55/5 from 2,442 App Store ratings · 45 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 138 MB - Languages: English, Spanish - Released: 2023-07-31 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/capmetro/id1586330331/reviews.md ## What is CapMetro? The official CapMetro App offers public transportation riders in Austin and surrounding areas trip-planning tools, fare purchasing, real-time departure information, service alerts, schedules and maps and other great features that make riding easy. Our latest update includes a virtual card called AMP that provides riders the savings of a daily or monthly pass without paying the full cost up-front. Not sure how to get there? Whether you're at home or on transit, just pull up the app to access the Trip Planner and easily buy passes. 
This app requires iOS 11 or higher. We recommend using iOS 12 to take advantage of all the app features. 
App Features:
- Buy tickets for Bus and Rail services. Eligible customers can also use CapMetro Access and Reduced Fares*.
- The Trip Planner feature plans a customized itinerary based on your starting and ending locations. It also displays real-time information for select CapMetro services. Save your favorite trips for easier planning. - Create, manage and use your AMP card to enjoy daily and monthly fare capping on Bus & Rail.
- Check schedules for all routes in the system.
- View Route Maps by service and route number.
- Use the Next Departure feature to find the next bus near your location. - Report a safety concern 
For Customer Service assistance, please contact the CapMetro GO Line at 512-474-1200 or visit capmetro.org. 
*If you use a Reduced Fare ID Card, you must first visit the CapMetro Transit Store (located in downtown Austin at 209 W 9th St, open weekdays 8:30 a.m. - 4:30 p.m.) to have a CapMetro representative activate the reduced fare purchasing option on the app. 
If you are a CapMetro Access (paratransit) customer, you can register to purchase CapMetro Access passes on the app by calling 512-389-7501. Please have your client ID number available and email address used to register your account. ## Key features - Trip planning - Fare purchasing - Real-time departures - Virtual AMP card for fare capping - Schedules and route maps - Service alerts ## What do users think of CapMetro? Overall sentiment: negative **Pros** - 🚀 Useful trip planner - 💡 Fare capping feature **Cons** - 🐛 Buggy and unreliable - 👎 Confusing and unintuitive UI - 🔍 Difficult to use and navigate - 💳 Issues with payment and passes - 🕰️ Inaccurate bus schedules and tracking **Commonly reported bugs** - Login and account issues - Inability to load/use passes - Incorrect charges and billing problems **Most requested features** - Bring back old app functionality - Support for Apple Wallet - Better customer support and communication ## Recent user reviews (10 of 45) All indexed reviews: https://appshunter.io/ios/app/capmetro/id1586330331/reviews.md ### 3/5 — Taking away features *2025-01-17* Seems like they removed the ability to track your bus on the map. (By clicking on it) This was lucrative because the times of arrival are often inaccurate. Also helped me get an idea of what places the bus stopped at. Please consider bringing that back. App works half the time and sometimes adds a charge out of nowhere. ### 1/5 — Terrible App *2024-11-08* As a systems architect / analyst, who regularly has engagements with large clients to collect feedback and customer experience to improve tools / apps, this is by far the worst design I’ve seen in a long time. App is not intuitive, clunky and downright unusable. The poor staff on the trains have to do customer support and they only learn the app through passengers teaching them. I’d suggest you put yourself in the end user shoes and revamp the entire app from the customer eyes and not the developers. Don’t use “jargon” only known by CapMETRO, use everyday vocabulary such as bus only, train only. **Developer response:** Hello, We would love more insight on what you find troubling with the app. Please feel free to submit more feedback at customer.service@capmetro.org ### 2/5 — Good for payment; terrible to plan trip *2024-11-01* If you want to see when your bus arrives next, where different routes go, avoid this app as it is only endlessly frustrating to the infrequent and casual rider. It may be built well for the seasoned user but that’s not me **Developer response:** Thank you for submitting your feedback. Please let us know which specific routes you are having trouble with by emailing us at customer.service@capmetro.org ### 4/5 — Great App, Sometimes Won’t Scan *2024-10-05* Even with brightness on full, it sometimes is a pain to scan off of your phone, but the app generally works. ### 3/5 — Hard to create account *2024-09-21* Finally figured key functions out **Developer response:** Please let us know what trouble you are having at customer.service@capmetro.org ### 1/5 — Broken, again, but what’s new with Austin *2024-09-12* As expected, I can’t even log in. These developers don’t understand that people who rely on this app don’t have a car (you think even a kid would realize but no). They somehow cannot comprehend that we need this app to ride a public bus. We do not have ATMs just scattered around our neighborhoods for cash, so we do NEED this app. Do you think the developers even have degrees? You’d think a developer from Austin (home of UT) would know how to make a functioning app but I guess that’s too high a bar for these coders. Shame. Lyfts it is. **Developer response:** Please contact our support team at customer.service@capmetro.org so we can look into your login issues. ### 5/5 — Cap Metro *2024-09-10* Don’t know what I’d do without this bus service. I’m 80 and don’t drive. It’s my only way to get to appointments. The drivers are all nice and helpful. They get me to my appointments on time and get me home too. Thanks Cap Metro! J Larsen **Developer response:** Thank you so much for your review! ### 1/5 — Can’t use passes?? *2024-08-29* Every time I click on my virtual card is says no passes available??? I can’t even click on the passes I bought to use??? How does this even work??? ### 1/5 — Misleading *2024-08-22* Sometimes marks a trip as existing but the bus simply doesn’t show up. I’ve spent countless minutes under the sun waiting for the bus to show up just to realize it doesn’t exist apparently. ### 2/5 — Bus can’t scan AMP card screen *2024-08-13* The equipment on the buses is almost never able to read my AMP card screen in the app. Screen brightness is all the way up, but it doesn’t help. Even when it does scan, I have to move my phone around at all distances and angles. Bus drivers wave me on, since this happens all day and holds up pop, but Capmetro loses moneyI shouldn’t complain, **Developer response:** We are sorry to hear that you are having issues with the app. We strive to make updates that better the performance of the app. Reach out to us at customer.service@capmetro.org if you still run into issues. ## Frequently asked questions about CapMetro ### What does the CapMetro app do? The official CapMetro app provides public transportation riders in Austin and surrounding areas with trip-planning tools, fare purchasing, real-time departure information, service alerts, schedules, and route maps. It aims to make riding public transit easy and convenient. ### How does the AMP card work? The AMP card is a virtual card within the app that allows riders to enjoy the savings of a daily or monthly pass without paying the full cost upfront. It provides fare capping on Bus & Rail services, meaning you won't pay more than the cost of a daily or monthly pass. ### Is the CapMetro app free to use? Yes, the official CapMetro app is free to download and use. There are no in-app purchases or advertisements mentioned in the description. You will still need to purchase fares for your trips. ### What are the system requirements for the CapMetro app? This app requires iOS 11 or higher. For the best experience and to take advantage of all the app's features, iOS 12 is recommended. ### How can I plan a trip or buy tickets? You can use the Trip Planner feature within the app to plan a customized itinerary based on your starting and ending locations. You can also easily buy passes directly through the app for Bus and Rail services. Favorite trips can be saved for quicker planning in the future. ## Version history (last 1 release) ### 4.086 — 2023-08-01 No release notes. ## Apps similar to CapMetro | App | Rating | Price | Category | | --- | --- | --- | --- | | [Transit • Subway & Bus Times](https://appshunter.io/ios/app/transit-subway-and-bus-times/id498151501) | 4.8 (1,578) | Free | Navigation | | [Moovit: Bus & Transit Tracker](https://appshunter.io/ios/app/moovit-bus-and-transit-tracker/id498477945) | 4.6 (57,884) | Free | Navigation | | [CapMetro Bikeshare](https://appshunter.io/ios/app/capmetro-bikeshare/id6535647192) | 2.7 (95) | Free | Navigation | | [KickMap NYC](https://appshunter.io/ios/app/kickmap-nyc/id285668269) | 4.8 (437) | $2.99 | Navigation | ## More apps by Capital Metropolitan Transportation Authority - [CapMetro ATX](https://appshunter.io/ios/app/capmetro-atx/id787315615) - [CapMetro Adventures](https://appshunter.io/ios/app/capmetro-adventures/id6443482386) All apps by Capital Metropolitan Transportation Authority: https://appshunter.io/developer/787315618 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*