# CapMetro — user reviews > 45 indexed App Store user reviews of CapMetro by Capital Metropolitan Transportation Authority, rated 4.55/5 from 2,442 ratings. - Source: https://appshunter.io/ios/app/capmetro/id1586330331/reviews - App overview in markdown: https://appshunter.io/ios/app/capmetro/id1586330331.md - Rating breakdown: 5★ 2,011 · 4★ 152 · 3★ 57 · 2★ 46 · 1★ 176 ## What do users think of CapMetro? Overall sentiment: negative **Pros** - 🚀 Useful trip planner - 💡 Fare capping feature **Cons** - 🐛 Buggy and unreliable - 👎 Confusing and unintuitive UI - 🔍 Difficult to use and navigate - 💳 Issues with payment and passes - 🕰️ Inaccurate bus schedules and tracking **Commonly reported bugs** - Login and account issues - Inability to load/use passes - Incorrect charges and billing problems **Most requested features** - Bring back old app functionality - Support for Apple Wallet - Better customer support and communication ## Newest reviews (11 of 45) ### 2/5 — Bus can’t scan AMP card screen *2024-08-13* The equipment on the buses is almost never able to read my AMP card screen in the app. Screen brightness is all the way up, but it doesn’t help. Even when it does scan, I have to move my phone around at all distances and angles. Bus drivers wave me on, since this happens all day and holds up pop, but Capmetro loses moneyI shouldn’t complain, **Developer response:** We are sorry to hear that you are having issues with the app. We strive to make updates that better the performance of the app. Reach out to us at customer.service@capmetro.org if you still run into issues. ### 2/5 — I miss the old app *2024-03-14* Why change something that isn’t broken? Now we have to make a name for each bus card? This app is confusing and I miss the old one. Now I have two apps called CapMetro. Yup; that sounds about right 🤦🏻‍♂️ **Developer response:** We are sorry to hear that you are having issues with the app. We strive to make updates that better performance of the app. Reach out to us at customer.service@capmetro.org if you still run into issues. ### 2/5 — Can’t use pass *2024-03-02* I can buy passes, put money on my virtual card, but can’t use it? Am I missing a tutorial somewhere? That or there’s a bug that isn’t allowing me to activate and scan my pass. **Developer response:** Please reach out to us at customer.service@capmetro.org, we would love to help you with your account. ### 1/5 — Terrible *2024-01-09* The old app worked fine. This one makes no sense and I can’t find any explanation as to how it is supposed to work. Whoever designed this 👎🏼 Also, I was able to log in via my previous account but the passes I had there are gone? Stealing money from transit users is very uncool. Frustrating at best. **Developer response:** We appreciate your feedback regarding the new app. We hope to continue making updates to the app to ensure easy and reliable service. If you have any more concerns please reach out to customer.service@capmetro.org ### 1/5 — I dont like this app *2023-12-03* I thought if I loaded money I could buy a week pass but no I ride multiple bus everyday and I don’t want to pay 1.25 every ride **Developer response:** We appreciate your feedback regarding bus fare. If you have any more concerns please reach out to customer.service@capmetro.org ### 1/5 — Bus schedules are mostly incorrect *2023-12-01* Sometimes it shows a bus is due but that bus never arrives or arrive 10 minutes later. The tracking system is bad. **Developer response:** Thank you for bringing this to our attention, could you share more information by contacting customer.service@capmetro.org and we can look into the scheduling? ### 1/5 — Old App Was Better *2023-11-29* Previous app was easy to use and worked well. This new app is unclear to tell if my purchased pass is working or not. **Developer response:** We are sorry to hear that you are having trouble with the app. Please reach out to customer.service@capmetro.org and we can help resolve any issues. ### 1/5 — I got charged 6 times and I can’t contact customer support on the app *2023-11-18* I can’t send an email through the app. I just got charged 6 times in the middle of the night. **Developer response:** Hello, Thank you for taking the time to leave a review. We are sorry to hear your experience has been troublesome while using the new app. Please reach out to customer.service@capmetro.org and we can help resolve your issue. ### 1/5 — Back to the drawing board *2023-11-13* Buggy, obtuse and with horrible and rude support. **Developer response:** Hi, Some common tips to help improve performance are below:   1: Log out and back into the app. 2: Uninstall and reinstall the app to ensure the latest version is installed on your device. Please reach out to customer.service@capmetro.org if you still experience issues. ### 1/5 — This is worse *2023-11-10* The old app was reliable. This makes it hard to even use the bus, I’m spending more money now for no reason **Developer response:** Hello, Thank you for taking the time to leave a review. We are sorry to hear your experience has been troublesome while using the new app. Please reach out to customer.service@capmetro.org and we can help resolve your issue. ### 1/5 — Terrible. *2023-11-04* Thanks for making the app so frustrating to use lol. Can add different payment methods, but none work when checking out a pass for some reason. This new app isn’t making Cap Metro any better, if anything it just makes the transportation even more inconvenient. Please fix it soon. **Developer response:** Please let us know how we can improve your experience by contacting customer.service@capmetro.org ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App *2024-11-08* As a systems architect / analyst, who regularly has engagements with large clients to collect feedback and customer experience to improve tools / apps, this is by far the worst design I’ve seen in a long time. App is not intuitive, clunky and downright unusable. The poor staff on the trains have to do customer support and they only learn the app through passengers teaching them. I’d suggest you put yourself in the end user shoes and revamp the entire app from the customer eyes and not the developers. Don’t use “jargon” only known by CapMETRO, use everyday vocabulary such as bus only, train only. **Developer response:** Hello, We would love more insight on what you find troubling with the app. Please feel free to submit more feedback at customer.service@capmetro.org ### 1/5 — Broken, again, but what’s new with Austin *2024-09-12* As expected, I can’t even log in. These developers don’t understand that people who rely on this app don’t have a car (you think even a kid would realize but no). They somehow cannot comprehend that we need this app to ride a public bus. We do not have ATMs just scattered around our neighborhoods for cash, so we do NEED this app. Do you think the developers even have degrees? You’d think a developer from Austin (home of UT) would know how to make a functioning app but I guess that’s too high a bar for these coders. Shame. Lyfts it is. **Developer response:** Please contact our support team at customer.service@capmetro.org so we can look into your login issues. ### 1/5 — Can’t use passes?? *2024-08-29* Every time I click on my virtual card is says no passes available??? I can’t even click on the passes I bought to use??? How does this even work??? ### 1/5 — Misleading *2024-08-22* Sometimes marks a trip as existing but the bus simply doesn’t show up. I’ve spent countless minutes under the sun waiting for the bus to show up just to realize it doesn’t exist apparently. ### 1/5 — Most horrible invention this company has as of yet! *2024-05-04* This app is horrible, I have been through weeks of rebounding charges through its virtual card system which I basically have to call to have removed from my card just to have card block issues which I am prescribed the embarrassment of explaining my situation to a bus driver just to board. Apps like this shouldn’t be allowed to continue in a professional world, I still haven’t seen a proper accounting sheet that reflects my charges/errors and feel robbed still. Deleting this app immediately and suspecting it of fraud. No thank you. **Developer response:** Please reach out to us at customer.service@capmetro.org, we would love to help you with your account. ### 1/5 — Difficult to Use *2024-03-10* Difficult to use. Able to load funds but not to access pass. Asked driver and they simply did not have time to assist so they waved us on. **Developer response:** We are sorry to hear that you are having issues with the app, please reach out to us at customer.service@capmetro.org if you still run into issues. ### 1/5 — Unintuitive and broken *2024-03-09* Tried adding multiple credit cards via “physical card” option, which didn’t work. I then created a virtual card with no balance on it. I then tried to purchase a single ticket, which was confusing since there are local and commuter sections, so its not clear at all which one applies. I then purchased a single ticket but it would never let me activate the ticket (it was showing under tickets with an hourglass icon). The app then logged me out and now I’m unable to log in anymore (via Apple login). It just shows “You are signed out” right after I log in, and I tried multiple times. The “Store” tab keeps showing “An error has occurred” and “The requested application was not found.” There is now a pending charge on my credit card for the ticket with the ticket nowhere to be found. **Developer response:** Please reach out to us at customer.service@capmetro.org, we would love to help you with your account. ### 1/5 — Doesn’t work *2024-03-08* Got the message “locale should be valid” when I tried to create an account. An account with Capmetro is required to buy tickets. I can only assume that message means the app requires me to use location services simply to buy tickets. I don’t use location services. Why has Capmetro decided to do this? What an absolutely terrible idea. Useless app. **Developer response:** Hello, Thank you for your feedback, please contact our customer service team at customer.service@capmetro.org, we would love to know what is not working best for you. ### 1/5 — Terrible app *2024-02-23* Omg this app couldn’t have been designed worse. I’ve never left a review for an app but felt a need this time. The old app was actually usable! **Developer response:** Please reach out to us at customer.service@capmetro.org, we would love to know what is not working best for you. ### 1/5 — Doesn’t work at all *2024-01-17* I never used the previous app, which according to other reviews actually worked, but I’ve tried to use this one and it doesn’t. I tried to register with my apple account and it said my email was already registered and that I just needed to sign in with my password. That was very strange since I have never used this app or the old app. So I tried to login in with my email and it gave me a popup that said Error Email Verification sent. However, I never received an email. Yes, I checked my spam folder. Worthless app. **Developer response:** Hello, Can you reach out to us at customer.service@capmetro.org and we can take a look at your login issues. ## Most praised reviews (10 highest-rated) ### 5/5 — Cap Metro *2024-09-10* Don’t know what I’d do without this bus service. I’m 80 and don’t drive. It’s my only way to get to appointments. The drivers are all nice and helpful. They get me to my appointments on time and get me home too. Thanks Cap Metro! J Larsen **Developer response:** Thank you so much for your review! ### 5/5 — Not very intuitive, but it works *2023-11-09* First, I tried adding a “physical card” but it didn’t work. I assumed that it was the same as a debit or credit card, did I misunderstand? A help button would be welcome here. Anyway, I gave up and created a virtual card instead, then I simply added a pass to my virtual card and things worked as they should have. I wish that the interface was a little more intuitive but it works, so we’re fine. I appreciated the fact that Apple Pay was proposed as a payment option, making it easy to select the right card and pay within seconds. No one wants to take their banking card out at the bus stop. Also, fare capping is a very welcome feature. Thanks, CapMetro for making this change! **Developer response:** We appreciate your feedback, we will take it into consideration for future updates. ### 5/5 — So useful! *2023-09-15* I love that the trip planner includes bike and bus and rail and pickup options. **Developer response:** Thank you so much for your review! We greatly appreciate it ### 4/5 — Great App, Sometimes Won’t Scan *2024-10-05* Even with brightness on full, it sometimes is a pain to scan off of your phone, but the app generally works. ### 4/5 — The app doesn’t work, will not take multiple debit cards. *2023-11-04* Was forced to update to this new CapMetro app. It doesn’t work; it will not let me load my debit card information after multiple attempts and multiple cards. Useless. And I need to catch the train right now. Horrible timing for us to be forced to update the app during the fall weather season when travel is high. **Developer response:** Hello, Thank you for taking the time to leave a review. Please reach out to customer.service@capmetro.org and we can help resolve your issue. ### 3/5 — Taking away features *2025-01-17* Seems like they removed the ability to track your bus on the map. (By clicking on it) This was lucrative because the times of arrival are often inaccurate. Also helped me get an idea of what places the bus stopped at. Please consider bringing that back. App works half the time and sometimes adds a charge out of nowhere. ### 3/5 — Hard to create account *2024-09-21* Finally figured key functions out **Developer response:** Please let us know what trouble you are having at customer.service@capmetro.org ### 3/5 — Please add Apple Wallet Support *2024-02-19* The App store says it works with Apple Wallet but there is no option to use Apple Wallet. Apple Wallet is much more convenient than the app. Embrace it please ❤️ **Developer response:** Thank you for your feedback, we greatly appreciate it. We will be sure to relay this information to developers for future releases. ### 3/5 — App is fine, do like how to pay, but QR codes rarely work at the bus. *2023-11-27* Am I missing something? The QR code rarely scans, and I don’t want to be that person at the stop who keeps everyone waiting while I struggle to pay my bus fare. Maybe the CapMetro developers should triple the size? I do like that it auto brightens my phone so I know that’s not the issue, but I wonder if the QR code should be bigger to allow the bus scanner to “capture” it better. Right now, it’s only about 1in by 1in. **Developer response:** Hello, Thank you for taking the time to leave a review. We will pass along the information to our developers regarding the QR code size. If you have any other issues please contact customer.service@capmetro.org ### 2/5 — Good for payment; terrible to plan trip *2024-11-01* If you want to see when your bus arrives next, where different routes go, avoid this app as it is only endlessly frustrating to the infrequent and casual rider. It may be built well for the seasoned user but that’s not me **Developer response:** Thank you for submitting your feedback. Please let us know which specific routes you are having trouble with by emailing us at customer.service@capmetro.org --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*