# CapStar Bank Pocket PassPort > Mobile banking app for CapStar Bank customers to manage accounts and transactions. (iPhone/iPad app by CapStar Bank.) - Source: https://appshunter.io/ios/app/capstar-bank-pocket-passport/id548622916 (this page in markdown: same URL + `.md`) - Developer: [CapStar Bank](https://appshunter.io/developer/548622919) - Category: Finance, Business - Price: Free - Rating: 1.91/5 from 67 App Store ratings · 24 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 88 MB - Languages: English - Released: 2012-08-07 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/capstar-bank-pocket-passport/id548622916/reviews.md ## What is CapStar Bank Pocket PassPort? Start banking wherever you are with CapStar Bank Pocket PassPort! Available to all online banking customers of CapStar Bank, CapStar Bank Pocket PassPort allows you to check balances and recent transactions, transfer funds, pay bills and deposit checks to your account, all from your phone. Available features include: Accounts - Check your latest account balance and search recent transactions by date, amount or check number. Transfers - Easily transfer cash between your accounts. Bill Pay - Pay new bills, revise bills scheduled to be paid, and review previously paid bills. Remote Deposit Capture -Deposit checks to your CapStar Bank account on the go. All features may not be available in the tablet application. ## Key features - Check account balances - View recent transactions - Transfer funds between accounts - Pay bills - Deposit checks remotely ## Recent user reviews (10 of 24) All indexed reviews: https://appshunter.io/ios/app/capstar-bank-pocket-passport/id548622916/reviews.md ### 2/5 — Crashing *2022-12-14, version 5.0.0.2499* It’s not a very slick app and now it’s crashing every time you try and add a new payee. ### 1/5 — The absolute worst *2022-12-06, version 5.0.0.2499* This banking app has to be the absolute worst banking app I’ve ever had to use. Everything about it is so finicky and glitchy. Signing in is a pain in the butt. It makes me verify Face ID and then still makes me enter in my username and password as well as a text confirmation code. EVERY TIME. It gets old. There are a hundred other things wrong with this app but to be honest, I don’t feel like writing a novel. All I’m saying is, take note of what some successful banking apps are doing and at least make an effort to emulate their features and functionality. You don’t want your app to make people hate your bank. ### 1/5 — Terrible *2022-08-21, version 5.0.0.2499* The worst banking app possible & the phone number they give doesn’t help AT ALL. Please either get workers 24/7 or fix this app. ### 1/5 — Worst app and bank *2022-07-31, version 5.0.0.2499* Worst bank ever me and wife can’t transfer funds and this bank won’t stand up to fraudulent transactions ### 1/5 — Get it together capstar! *2022-06-21, version 5.0.0.2499* This app has been frustrating to say the least. Login issues, not updating purchases in a timely manner, face recognition not working, card alerts not working properly. Hoping in the near future that Capstar gets it together!! ### 1/5 — Please fix this app *2022-04-22, version 5.0.0.2499* Ok so CapStar customers are the last people on the planet that still must keep a check register because their mobile app is nightmare. After months of complaints a lot of the bugs were worked out, then bam out of nowhere, tonight you cannot login to the app anymore. So I call tech, she says, “login manually on the app and keep trying it and eventually it will just work”! My password and username is correct btw because I can login in a browser. What kind of tech support is that? So I uninstalled the app, reinstalled the app, uninstalled the app and turned off my phone, and then reinstalled the app, to no avail. Nothing. So I call back, then some guy says, did you enable Face ID? Well not only did I enable it, since it comes enabled when you download the app, I turned it off and closed the app and reopened it, manually logged in, and reenabled Face ID. For the love of God, please quit assuming we are idiots. How could an app have such poor reviews and such a low rating, and tech support still blaming us? We were with our old bank for years, the app worked fine, and never had these issues, I seriously would hate to have to leave my bank because of the people at CapStar. I love my old bank, and the people still work there. They are the kindest and sweetest people, I don’t want to lose them because some corporate bank doesn’t want to spend the proper money on developing a proper mobile app. CapStar should have used my old bank’s app. You could literally call their tech guy personally, describe the issue, and he would have it fixed within a few hours. CapStar took over our bank over a year now, this has got to be fixed! Please! Don’t make me lose the people that work at my bank because the banking system has become so unreliable at no fault to them. They are some of the kindest and best people in our town. They thought they was helping our community with the merge, not looking so good, because they no longer have any real power and that is awful. We rely on our bank. So please do the actual work, and fix this app! Looks like it’s broken for good now! ### 1/5 — Face Recognition Required *2022-03-15, version 5.0.0.2499* NO THANKS! ‘Face Recognition’ TURNED ON is the ONLY option enable to use this app. Good luck if there’s your account is a joint-account. Capstar must offer an option to use FR or not to use FR. Simply useless. ### 1/5 — Not satisfied *2021-10-08, version 5.0.0.2499* Had many issues, doesn’t update for days, no notifications, says the application needs a update when there is no update available ### 1/5 — Horrible *2021-08-03, version 5.0.0.660* Will not accept Face ID. Why does it keep asking me to do things I do not want? I love my bank but I hate this app. ### 1/5 — Needs help *2021-03-24, version 4.6.3.364* The Capstar app is very unreliable and very user unfriendly. ## Frequently asked questions about CapStar Bank Pocket PassPort ### What can I do with CapStar Bank Pocket PassPort? This app allows CapStar Bank online banking customers to perform various banking tasks from their mobile devices. You can check your account balances, view recent transactions, transfer funds between your accounts, pay bills, and deposit checks remotely. ### Is CapStar Bank Pocket PassPort free to use? Yes, the app is available for free to all existing online banking customers of CapStar Bank. There are no additional charges for using the app's features. ### What are the key features of this banking app? Key features include the ability to check account balances and search recent transactions, easily transfer cash between your own accounts, pay new bills or manage scheduled payments, and deposit checks directly to your CapStar Bank account using your phone's camera. ### Who is this app designed for? This application is designed for current online banking customers of CapStar Bank who wish to access and manage their accounts conveniently from their smartphones or tablets. ### Are all features available on tablets? While the app offers many features, it's important to note that not all features may be available in the tablet application. The description specifically mentions this potential limitation. ## Version history (last 5 releases) ### 5.0.31.686 — 2024-04-01 This update contains bug fixes and performance improvements. ### 5.0.20.4681767693 — 2023-04-18 This update contains bug fixes and performance improvements. ### 5.0.0.2499 — 2021-08-19 This update contains bug fixes and performance improvements. ### 5.0.0.660 — 2021-03-26 This update contains bug fixes and performance improvements. ### 4.6.3.364 — 2020-04-21 We are continually working to deliver an exceptional user experience within the app. This update contains bug fixes and performance improvements. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*