# Capsule CRM — user reviews > 139 indexed App Store user reviews of Capsule CRM by Zestia, rated 4.50/5 from 44 ratings. - Source: https://appshunter.io/ios/app/capsule-crm/id660292932/reviews - App overview in markdown: https://appshunter.io/ios/app/capsule-crm/id660292932.md - Rating breakdown: 5★ 32 · 4★ 5 · 3★ 3 · 2★ 3 · 1★ 1 ## What do users think of Capsule CRM? Overall sentiment: positive **Pros** - 👍 Intuitive and easy to use - 🚀 Elegant and economical - 💡 Helpful and friendly interface - 👍 Excellent CRM foundation for small businesses - 👍 Customizable and flexible - 👍 Great value for money **Cons** - 🐛 Inconsistent sync/refresh rate - 🐛 Lack of push notifications - 🐛 Inability to delete tasks from the app - 🐛 Lack of iPad support - 🐛 Limited functionality compared to desktop version - 🐛 Slow performance after updates **Commonly reported bugs** - Freezing on home screen - Inconsistent contact/opportunity sync between mobile and web - Missing stock images in UI **Most requested features** - Add calendar view in mobile app - Integrate email inbox and texting functionality - Improve custom fields and tags management in mobile app - Implement native iOS notifications - Develop an iPad-optimized version ## Newest reviews (16 of 139) ### 3/5 — Not the fastest *2025-02-24, version 4.3.10* I have used a few different CRMs but my biggest issue with this one is the refresh rate/ sync rate. When using desktop and mobile app at the same time , I have to force sync continuously. Other CRMs have a default sync rate that you can usually set. I only use Capsule because it is why what my employer has set up. If the option was there, I would move to another ### 3/5 — Transpond *2024-09-19* Would love to see Transpond interactions in the Capsule app like they do on desktop. While we’re at it I would love to have a Transpond app… ### 3/5 — Issues *2024-06-20* I can’t sort by group name or maturity date. Needs to be an indicator that contact has been contacted such a checkmark. Need to be able to separate each group. I don’t like contacts all together. Need go be able to call customer service and immediately be able to talk to someone. Good system just lacks customer service. ### 4/5 — Make it scale to a larger footprint please *2023-02-01, version 4.3.1* Hi folks, I run capsule on my new Mac and it is working great (M1 Chip Mac) - please release a Ipad sized version of somthing that allows it to be viewed in a larger format on the new Mac's would be great....otherwise Capsule is an excellent application, ### 3/5 — I’m loving the software on my computer, but *2021-06-14, version 3.23.1* I’m new to Capsule but so far I’m really loving what it can do for me on my laptop. The problem is that when I go to the App Store from my iPad I’m only offered a phone variant of the app and frankly it’s not good enough for a tablet. Please can you tell me when you will have a more functional iPad version available, thanks ### 5/5 — Very easy to set up with Xero *2020-11-08, version 3.22.0* As above. ### 5/5 — Brilliant CRM *2020-10-21, version 3.22.0* It’s just perfect for tracking customer notes and details of jobs. Small and no extra bloatware. Thx ### 3/5 — iPad version *2020-10-15, version 3.22.0* Do you have any plans to develop a version for iPad ? ### 5/5 — Integration with quickbooks *2020-10-05* I have been using Capsule for many years and love it as 3 sales people work together very well. The new quickbooks integration makes it easy for the team to see what is pais and what not and payments seem be to faster. Love it!!! Thank you Capsule and quickbooks for working together. ### 5/5 — MC Insurance *2019-12-02* I’ve been using Capsule for probably 8 years now and I still love it as much as when we started with it. There wasn’t and isn’t a crm that fit my small business needs exactly and with capsule I am able to create custom fields so easily as needed. It has made my life so much easier to track everything with my clients, to the point where I no longer was pulling their paper files. I can access their entire file and all notes, emails, etc in one place, from anywhere I can get on the internet. It is an invaluable tool and I couldn’t imagine using anything else! I highly recommend it! ### 4/5 — Any hopes for iPad? *2019-09-25* It would be nice to see a version for iPad in the future, when using it on a tablet the screen size is narrow and the UI was clearly not configured for this. Otherwise I would give it five stars. ### 5/5 — Very affordable and functional! *2019-05-02, version 3.18.3* Are you able to add some kind of setting so the salesperson gets a reminder to contact the client every certain number of days? ### 5/5 — Tracks on Mobile App *2019-02-27, version 3.17.3* Thanks for adding Tracks (and other stuff) to the mobile app ### 3/5 — No push notifications *2019-01-03* This is a missing feature that would make it easier to be reminded and alerted of upcoming events and tasks. ### 4/5 — Dont use mobil app much but it rocks at the desktop *2018-12-17* I rarely access from my devices but I roll at the office from the desktop. Been using for 4 years and built a successful insurance business using Capsule. One of my staff calls it “pill”. For the logo not the program. Does everything I need and does it for a fair price. I’m a fan ### 5/5 — Good little package *2018-08-22, version 3.11.1* So far so good. Seems to do everything I need it to. Customer support is fantastic ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2021-06-07, version 3.23.1* Stuck on the home screen ### 1/5 — iPad support *2020-01-10, version 3.20.2* The lack of iPad support seems like an oversize for an application like this. I am sure many of us do their daily meeting work on iPads and would love to be able to update capsule on the go with using the web version. ### 1/5 — Doesn’t Sync *2019-01-19, version 3.15.6* The data in the mobile app is always way out of date because the sync doesn’t work automatically or when you manually sync ### 1/5 — So slow what’s happened *2018-03-29, version 3.9.1* So slow since update it’s almost u unusable ### 1/5 — Simply doesn't work *2017-03-13, version 3.0.5* Since rebrand and upgrade it freezes and crashes 100% of the time. I now simply cannot get anywhere near my data. ### 1/5 — iPad *2016-05-23, version 2.15.2* Needs IPad support 😟 ### 1/5 — Doesn't work on iPhone 5c *2014-09-03, version 2.7.11* Doesn't work on iPhone 5c ### 1/5 — Constant app crashes *2013-12-13, version 2.3.1* App crashes everytime we try and import a contact. ### 1/5 — Disappointed *2013-11-21, version 2.2.2* I have had this app on three different iPhones, the latest versions at the time, and I've NEVER been able to get this app to work. It won't even load! I even did the update today and still nothing. ### 2/5 — Inconsiderate app *2025-03-29* I didn’t like it, so I tried to unsubscribe from all there unsolicited task reminders and summaries it is sending me. Unsubscribe refers me to preferences on the web, where notification preferences are so well hidden I couldn’t find them. I had to change my account email address (to garbage) just to get rid of this post. ## Most praised reviews (10 highest-rated) ### 5/5 — Elegant & economical *2025-07-17, version 4.3.10* Capsule is intuitive and easy to use, has a friendly interface, and is just incredibly helpful. I keep coming back to it as my preferred CRM. I’d go so far as to say I cannot work optimally in a customer service and sales focused role without it. ### 5/5 — This is a GREAT APP!! 👍🏼👍🏼 *2024-10-21* I haven’t been using it long but I can already tell this app is what I’ll be using for a long time. It’s simple yet has many useful features. Intuitive and user friendly. I love it. Thank you Capsule for giving a small business what it needs without being overly complicated and expensive. ### 5/5 — No Push Notifications *2024-09-23* This is such a great app, but there needs to be push notifications for tasks. ### 5/5 — Great product *2024-08-23, version 4.3.7* Have used Hubspot in the past but never really loved it. Using Capsule for a week now and love it so far! ### 5/5 — Can’t delete tasks from the app *2024-08-10* There needs to be a way to delete a task from the app. Not sure why there isn’t one. To the developer, is there a task delete button that I’m missing somewhere? Other than that, I really like the CRM. ### 5/5 — Love this app *2024-03-03, version 4.3.5* I have been looking for a simple CRM for a very long time, and watsed a lot of time trialling many. This CRM is exactly what I need, very simple to use, great customer support, and provides a super overview of my clients, with all their details, projects, tasks and invoices (syncd with XERO) all one page. I am so relieved to have finally found this. ### 5/5 — Excellent CRM *2022-11-01* Very simple and easy to use, yet really nice functionality and customization features. The team is great with customer service as well. ### 5/5 — I love this CRM and the app as well! *2022-07-02* Cancel is very easy to use. The screens are intelligible and clean. It’s easy to find what you need quickly. And even in the phone it’s easy to sort and filter with quick views that make navigation simple. I always have the date I need right at my fingertips. I also love the flexibility of their design architecture. I can add notes to cases and people and organizations. I can keep my pipeline separate from my case notes. And the more I use it, the more clear my best case scenarios for my own personal workflow become. There are a couple little things I’d like to see added to the app, like administration of tags and categories from inside the app instead of having to go to the website. It would be nice to be able to add those things on the fly as needed. But overall, still very usable. Very simple. Makes life easier. I am a stickler on software and am not easy to please, and i really appreciate this tool! ### 5/5 — Easy to use and great value *2022-02-15, version 3.24.1* Having implemented Dynamics and Salesforce at my last firm Capsule was infinitely easier to set up and use. Love the O365 integration. The Xero integration was simple to set up. The functionality for the price makes it a no brainer. ### 5/5 — Best CRM by far *2021-08-04, version 3.23.1* Tried a few CRMs and so far Capsule is my favorite. Easy to use and customizable. I like that I can see all the email and call history in the app and know what meetings I have coming up. The mobile app is as functional as the website version which makes it useful when I’m not in the office. 10/10 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*