# CaptionMate — CALLS YOU CAN SEE

> Real-time call captioning for individuals with hearing loss. (iPhone/iPad app by Mezmo Corporation.)

- Source: https://appshunter.io/ios/app/captionmate/id1465233104 (this page in markdown: same URL + `.md`)
- Developer: [Mezmo Corporation](https://appshunter.io/developer/579808323)
- Category: Lifestyle, Productivity
- Price: Free
- Rating: 4.80/5 from 247 App Store ratings · 32 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 67 MB
- Languages: American English, Chinese (Simplified, China), European Spanish, Chinese (Traditional, Taiwan), Vietnamese
- Released: 2019-08-30
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/captionmate/id1465233104/reviews.md

## What is CaptionMate?

CaptionMate provides free, real-time captions for both sides of your phone calls. Certified and funded by an FCC-administered program, CaptionMate is available at no cost to individuals with hearing loss.

Whether you're using a smartphone, tablet, or desktop, CaptionMate is here to assist you with your accessibility needs. It works seamlessly across your devices to support your communication, wherever you are.

WHY CHOOSE CAPTIONMATE?
• FCC-certified and free for eligible individuals
• Caption both sides of your calls
• Your calls stay private with AI-powered captioning
• Customizable font sizes, colors, and language options
• Supports over 100 captioning languages
• Access past call and voicemail transcripts anytime
• Responsive customer support and setup assistance available

KEEP YOUR CURRENT NUMBER
Stay connected without changing your phone number. Enable call forwarding in the app and continue using your existing number with CaptionMate.

BUILT FOR EVERYDAY AND PROFESSIONAL USE
Whether you are calling family, attending a meeting, or dialing into a video conference, CaptionMate gives you the tools to stay engaged, productive, and independent. Experience clear, confident conversations with CaptionMate.

CaptionMate is intended for individuals with hearing loss and is funded through a federal program that ensures equal access to phone communication.



FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. There is a cost for each minute of captions generated, paid from a federally administered fund.

For more information, please visit our website at www.captionmate.com or email us at support@captionmate.com.

## Key features

- Real-time call captioning
- FCC-certified and free for eligible users
- Captions both sides of calls
- AI-powered private captioning
- Customizable font sizes and colors
- Supports over 100 languages
- Access past call transcripts

## What do users think of CaptionMate?

Overall sentiment: positive

**Pros**

- 👍 Life-changing for hearing loss
- 👍 Excellent transcription accuracy
- 👍 Saves conversations for review
- 👍 Great for understanding phone calls
- 👍 Helpful for those who are deaf or hard of hearing
- 👍 Fast transcription speed
- 👍 Good customer service
- 👍 Makes communication easier
- 👍 Useful for work and daily life
- 👍 Good for catching difficult consonants

**Cons**

- 🐛 Calls not ringing/going through
- 🐛 Calls showing as 'scam likely'
- 🐛 App crashes sometimes
- 🐛 No incoming call vibration
- 🐛 Different caller ID than expected
- 🐛 Referral code required for registration
- 🐛 App not working for some users
- 🐛 Issues with autistic users and hyperacusis
- 🐛 Harassment after download for some users

**Commonly reported bugs**

- Missed calls and voicemails
- Calls bouncing back and not ringing
- No voicemail alerts
- App crashes during incoming calls
- Calls appearing as 'scam likely'
- App glitches preventing access to calling screen
- Registration issues due to referral codes

**Most requested features**

- Fix calls showing as 'scam likely'
- Implement incoming call vibration
- Allow registration without referral code
- Address issues for autistic users
- Improve call routing/ringing reliability

## Recent user reviews (10 of 32)

All indexed reviews: https://appshunter.io/ios/app/captionmate/id1465233104/reviews.md

### 2/5 — Only some calls go through

*2025-09-22, version 2.17.15*

I missed over a year worth of missed calls that were important. I only recently figured out that it was captionmate the whole time. 

The CC Works good enough throughout a call. But waiting on someone to call you and your phone doesn't ring doesn't help.   I thought it was a Verizon issue for quite some time and had a lot of resets over the past year. 
Finally today Verizon changed the classic to cloud and I received the call real fast. Yet when in classic mode her call would get bounced back and not even ring on either endnot was there an option for voicemail. With cloud it acted a bit quicker to ring and pass networks. In classic mode it's a 50/50 change the call may go through and if it does the voicemail picks up and does not even alert a call and voice mail happenes. When the switch to cloud was made somehow all the old non existent calls and voice mails popped up. It went back a year and a half of missed calls. 

I can honestly say I dislike this app soo much after causing me to lose a great job offer that would have change my life especially being Deaf.

### 5/5 — Unreal and Life-Saver App!

*2024-10-23*

When I was younger, in 1 million years, I never thought I would have a hearing Handicap. It all is from long-term effects of experimental chemo therapy I was on to save my life. I had a very rare cancer of my appendix in 1998 and about eight years ago, I lost a lot of my cilia, which controls hearing and went almost completely depth overnight. And now I have a cochlear implant, and there are times it misses it all.  I discovered CaptionMate, and in my humble opinion, it is absolutely the best app out there in order to hear everything if you will. It transcribes everything for you both, what you say and what the person you are talking to says, and it is absolutely wonderfully unbelievable! It also by the way, saves those transactions.  I referred several people to CaptionMate now and they all agree with me - it us unbelievable and a lifesaver!

### 5/5 — Captions

*2024-07-05, version 2.17.1*

This app has been amazing. It’s been extremely helpful. It’s been a lifesaver and makes things so much easier. Especially with the transcripts. You can go over any part of the conversation to confirm you understood correctly.

### 5/5 — Awesome helper

*2024-03-14, version 2.16.0*

Great for anyone who are hard of hearing have difficult to hear on people phone but this caption helper really makes my day !!! Thanks a million 😁

### 1/5 — Lousy reception

*2024-01-29, version 2.15.3*

So far not one person can hear me when I answer. They hang up before I can figure out what’s wrong.

### 5/5 — Caption Mate the best

*2023-12-07, version 2.15.3*

Unfortunately with hearing loss,  listening can be a challenge. Caption Mate is truly a “godsend” in assisting those with hearing loss to communicate effectively on the phone. Not only do you see the other person’s text in one color, you see your comments as well in a different color. Caption Mate support services are super, easily accessed online or by phone. Caption Mate support service is totally focused on making their service available to those with hearing loss. Excellent all around.

### 5/5 — Awesome Service

*2023-10-16, version 2.15.2*

I use CM daily and couldn’t live without it.  I also volunteered for the National Park Services at the Grand Tetons National Park for four months this past summer and relied heavily on CM to perform my tasks.  Couldn’t have performed my tasks without CM.  I hope others benefit from CM as I do.

### 5/5 — AMAZING!!

*2023-08-13, version 2.15.0*

Not to have the long wait times from transcribing to text is wonderful. Less errors too! This is going to change my life! Thank you!

### 1/5 — Insult to injury

*2023-08-05, version 2.15.0*

First off, this app makes it abundantly clear that they do not want to help autistic people who have hyperacusis, autophony, and sound induced vestibular symptoms. They explicitly tell you that it is illegal and that it is perjury for you to use this app as someone who has any hearing issue besides de facto hearing loss. On top of that, they will endlessly harass you after you download it, despite the fact that they explicitly do not want to help you because you do not matter to them. I wish I had never heard of this app.

### 5/5 — Great tool!

*2023-07-19, version 2.15.0*

Fantastic tool for us deaf people.

## Frequently asked questions about CaptionMate

### What does CaptionMate do?

CaptionMate provides free, real-time captions for both sides of your phone calls. It is designed to assist individuals with hearing loss in communicating more effectively over the phone. The app works across smartphones, tablets, and desktops, ensuring accessibility wherever you are.

### Who is CaptionMate for?

CaptionMate is intended for individuals with hearing loss. It is funded through a federal program to ensure equal access to phone communication for this user group. Users must be registered and have hearing loss to utilize the service with captions turned on.

### Is CaptionMate free to use?

Yes, CaptionMate is free for eligible individuals with hearing loss. It is certified and funded by an FCC-administered program. While there is a cost for generating captions, this is covered by a federally administered fund for registered users.

### Can I keep my current phone number with CaptionMate?

Yes, you can keep your current phone number. The app allows you to enable call forwarding, enabling you to continue using your existing number while benefiting from CaptionMate's services. This ensures a seamless transition without changing your contact information.

### What devices does CaptionMate support?

CaptionMate works seamlessly across multiple devices, including smartphones, tablets, and desktops. This cross-device compatibility ensures that you can access its communication assistance features regardless of the device you are using.

## Version history (last 5 releases)

### 2.17.25 — 2026-07-29

Minor adjustments.

### 2.17.24 — 2026-07-02

Minor adjustments.

### 2.17.23 — 2026-05-27

Minor adjustments.

### 2.17.22 — 2026-05-18

Minor adjustments.

### 2.17.21 — 2026-04-08

Minor adjustments.

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## More apps by Mezmo Corporation

- [InnoCaption: Call Captioning](https://appshunter.io/ios/app/innocaption-call-captioning/id1333988644)
- [InnoScribe](https://appshunter.io/ios/app/innoscribe/id6444098353)
- [Bridge by InnoCaption](https://appshunter.io/ios/app/bridge-by-innocaption/id6457674572)
- [CA Scheduler](https://appshunter.io/ios/app/ca-scheduler/id6505075111)
- [InnoCaption Video](https://appshunter.io/ios/app/innocaption-video/id6755326376)

All apps by Mezmo Corporation: https://appshunter.io/developer/579808323

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*