# CaptionMate — user reviews > 32 indexed App Store user reviews of CaptionMate by Mezmo Corporation, rated 4.80/5 from 257 ratings. - Source: https://appshunter.io/ios/app/captionmate/id1465233104/reviews - App overview in markdown: https://appshunter.io/ios/app/captionmate/id1465233104.md - Rating breakdown: 5★ 232 · 4★ 13 · 3★ 3 · 2★ 5 · 1★ 4 ## What do users think of CaptionMate? Overall sentiment: positive **Pros** - 👍 Life-changing for hearing loss - 👍 Excellent transcription accuracy - 👍 Saves conversations for review - 👍 Great for understanding phone calls - 👍 Helpful for those who are deaf or hard of hearing - 👍 Fast transcription speed - 👍 Good customer service - 👍 Makes communication easier - 👍 Useful for work and daily life - 👍 Good for catching difficult consonants **Cons** - 🐛 Calls not ringing/going through - 🐛 Calls showing as 'scam likely' - 🐛 App crashes sometimes - 🐛 No incoming call vibration - 🐛 Different caller ID than expected - 🐛 Referral code required for registration - 🐛 App not working for some users - 🐛 Issues with autistic users and hyperacusis - 🐛 Harassment after download for some users **Commonly reported bugs** - Missed calls and voicemails - Calls bouncing back and not ringing - No voicemail alerts - App crashes during incoming calls - Calls appearing as 'scam likely' - App glitches preventing access to calling screen - Registration issues due to referral codes **Most requested features** - Fix calls showing as 'scam likely' - Implement incoming call vibration - Allow registration without referral code - Address issues for autistic users - Improve call routing/ringing reliability ## Newest reviews (12 of 32) ### 5/5 — Mostly excellent *2022-12-02, version 2.13.1* Latet deafened, I have good speech, but zero hearing. I have been looking for a means to use a telephone, and I’ve tried a couple of providers for landlines and a couple of different apps for my cell. I downloaded CaptionMate several months ago and find it works remarkably well, when it works properly. Every so often, the program glitches, and I cannot get to the CaptionMate calling screen. After a couple of attempts, the problem seems to sort itself out, and it is not really very frequent. Overall, this is the best captioning app I have found after several attempts and multiple discussions with other users. The accuracy is quite good, and transcriptions are saved to your phone if you want, including both sides of the conversation. ### 5/5 — Lifesaver!! *2022-10-17, version 2.13.0* This app has allowed me to be able to communicate with others again!! I use it at home, on the job, and in public. My hearing aids pick up voices, however my word comprehension is less than 25%. This app allows me to follow a conversation without having to constantly say, “What?” or “Could you repeat that?” Thank you, thank you, thank you!! ### 5/5 — Great captioning app for IPhone *2022-03-04, version 2.10.0* Found this a few days ago and figured I would give it a try due to all the good reviews and am not disappointed Been wearing hearing aids since I was 5 yrs old and lipread mostly so talking on phone is very difficult for me and use iPhone mostly for texting Now I can call people and captions appear from the conversation and I just reply to them by reading the words and not worry about if I hear them correctly Customer service is excellent since had 2 questions about the app and got replies in a short period time from Jon Thanks Jon Wish I knew about this earlier Bill from Connecticut ### 5/5 — Life Changer. Period. *2021-08-10, version 2.5.1* This app definitely in a huge way allows me to not procrastinate putting off a call. I used make the excuse I'll email the company or etc. Now I'm like I'm going to call instead. The customer service are super helpful and ready as they always do their best to squash bugs and make it better and responsive! Keep it up CaptionMate team! ### 5/5 — Thanks! *2021-07-15, version 2.5.1* This app is a life game changer! Cancelled my landline and got rid of all my captioned physical phones. Now only do calls both incoming and outgoing thru my cell phone - this app captions the calls both ways - slice of heaven to have such ease in communication! Many thanks for inventing this app! ### 5/5 — Chang your life by Captainmate *2021-04-28, version 2.5.1* I’m hard hearing. It was really hard situation and I never understood what people talking about completely. For important call, some one helps me. Life is changed after finding captionmate... Right now, I understand what people say on the phone. I can communicate with others by phone. I really appreciate this amazing technology. ### 5/5 — Customer Service *2021-04-27, version 2.5.1* The customer service is the best I’ve ever experienced. JG was patient and very helpful!!! ### 5/5 — CaptionMate is absolutely wonderful *2021-04-25, version 2.5.1* I have nothing but good things to say about CaptionMate. The technology is really good. The speed of answer is blazingly fast every single time. There is no delay waiting for a live captioner, because there are no live captioners. The customer service is the best that I have ever experienced with a relay provider, and I have had accounts with IP relay, caption relay, and video relay service providers. I love the fact that I can reach them for technical support via phone or email. The accuracy is not perfect all the time, but CaptionMate is doing really well considering there are no live captioners. I don’t know how they manage to do all this. If I could give them ten stars I would. **Developer response:** Thanks for taking the time to leave this review. We value all of our customers and their feedback. We are continually working to improve the accuracy of the captions. We will share your kind words with the customer support team and please dont hesitate to reach out if you need anything. ### 5/5 — Wonderful Invention *2021-04-05, version 2.5.1* This has made all the difference in the world for me to be able to talk on the phone now because of my severe hearing loss. If there are any glitches, the support team is super prompt and professional. ### 4/5 — Corporate Artist *2020-07-15, version 2.3.0* I discovered this app while searching for a captioning help for my video meetings for work when my employer sent us all to work from home. This app is awesome for phone calls and it’s fast unlike the delay from a live captioner. For video meetings that involve group discussions with users using computer’s internal mics instead of a headset mic o we it does have a little problem with accuracy but still better than a live captioner who may not be able to keep up. The con to this app vs live captioner is that will not provide interpretation on other noises or emotions to the voice such as people laughing or background noises etc. ### 5/5 — A life changer for me *2020-07-14, version 2.3.0* Captionmate is fantastic! I’ve lost 60% of my hearing and wear hearing aids, but my loss is in speech tones and it’s extremely difficult to understand conversations over the phone when I can’t see the person talking. Captionmate translates in real time and even on calls with multiple people I can keep up with conversations. It’s been a welcome relief at work and has allowed me to handle things I would have normally asked someone else to handle because I was afraid I wouldn’t understand the caller. So thankful for this app! ### 5/5 — Great program *2019-09-04, version 1.2.0* I have a lot of problems hearing certain consonants and this program is very good at catching them. I am very impressed when someone gives me an acronym or the funny letters after the @ sign in email addresses. This program always gives me the right letters. Very impressive! ## Most critical reviews (10 lowest-rated) ### 1/5 — Lousy reception *2024-01-29, version 2.15.3* So far not one person can hear me when I answer. They hang up before I can figure out what’s wrong. ### 1/5 — Insult to injury *2023-08-05, version 2.15.0* First off, this app makes it abundantly clear that they do not want to help autistic people who have hyperacusis, autophony, and sound induced vestibular symptoms. They explicitly tell you that it is illegal and that it is perjury for you to use this app as someone who has any hearing issue besides de facto hearing loss. On top of that, they will endlessly harass you after you download it, despite the fact that they explicitly do not want to help you because you do not matter to them. I wish I had never heard of this app. ### 1/5 — CRAP *2022-08-11, version 2.12.1* Doesn’t work ### 1/5 — A question *2019-09-29, version 1.2.0* Where is the registration in order to get an code? ### 1/5 — Didn’t work *2019-07-25, version 1.0.1* At the final registration step I wasn’t allowed to register because I didn’t have a referral code. And after typing in a ridiculous amount of info that’s frustrating, why is not having a referral code an “invalid referral code” ### 2/5 — Only some calls go through *2025-09-22, version 2.17.15* I missed over a year worth of missed calls that were important. I only recently figured out that it was captionmate the whole time. The CC Works good enough throughout a call. But waiting on someone to call you and your phone doesn't ring doesn't help. I thought it was a Verizon issue for quite some time and had a lot of resets over the past year. Finally today Verizon changed the classic to cloud and I received the call real fast. Yet when in classic mode her call would get bounced back and not even ring on either endnot was there an option for voicemail. With cloud it acted a bit quicker to ring and pass networks. In classic mode it's a 50/50 change the call may go through and if it does the voicemail picks up and does not even alert a call and voice mail happenes. When the switch to cloud was made somehow all the old non existent calls and voice mails popped up. It went back a year and a half of missed calls. I can honestly say I dislike this app soo much after causing me to lose a great job offer that would have change my life especially being Deaf. ### 3/5 — No updates, no customers *2021-11-30, version 2.8.1* Compared to other apps it has more accessible visual representation. The reason for the 3 stars is sometimes calls try to come through and the app crashes. When it crashes I don’t have the call in my history and cannot call the person back. Most importantly, there is no incoming call vibration. ### 3/5 — Referral *2019-08-18, version 1.1.1* How does one get a referral code? ### 4/5 — Great App, but…. *2023-07-10, version 2.15.0* The app is great! I love it, but the only problem is when I call people, they don’t answer my calls most times because the call comes through as “scam likely”.. how can that be fixed?? This is a 5 star App but the fact that my call shows up on other people phone as scam likely makes me drop a star. ### 4/5 — I'm still not convinced... *2022-05-20, version 2.12.1* When I make a call, the number I use appears on the incoming result. The closed caption number was different, I didn't want to use a different number because I can't keep track of more than two numbers. Three would be too much. Each closed caption app I've been using shows a different number during an incoming call and it caused a few people to ignore it and believe to be an anonymous call. ## Most praised reviews (10 highest-rated) ### 5/5 — Unreal and Life-Saver App! *2024-10-23* When I was younger, in 1 million years, I never thought I would have a hearing Handicap. It all is from long-term effects of experimental chemo therapy I was on to save my life. I had a very rare cancer of my appendix in 1998 and about eight years ago, I lost a lot of my cilia, which controls hearing and went almost completely depth overnight. And now I have a cochlear implant, and there are times it misses it all. I discovered CaptionMate, and in my humble opinion, it is absolutely the best app out there in order to hear everything if you will. It transcribes everything for you both, what you say and what the person you are talking to says, and it is absolutely wonderfully unbelievable! It also by the way, saves those transactions. I referred several people to CaptionMate now and they all agree with me - it us unbelievable and a lifesaver! ### 5/5 — Captions *2024-07-05, version 2.17.1* This app has been amazing. It’s been extremely helpful. It’s been a lifesaver and makes things so much easier. Especially with the transcripts. You can go over any part of the conversation to confirm you understood correctly. ### 5/5 — Awesome helper *2024-03-14, version 2.16.0* Great for anyone who are hard of hearing have difficult to hear on people phone but this caption helper really makes my day !!! Thanks a million 😁 ### 5/5 — Caption Mate the best *2023-12-07, version 2.15.3* Unfortunately with hearing loss, listening can be a challenge. Caption Mate is truly a “godsend” in assisting those with hearing loss to communicate effectively on the phone. Not only do you see the other person’s text in one color, you see your comments as well in a different color. Caption Mate support services are super, easily accessed online or by phone. Caption Mate support service is totally focused on making their service available to those with hearing loss. Excellent all around. ### 5/5 — Awesome Service *2023-10-16, version 2.15.2* I use CM daily and couldn’t live without it. I also volunteered for the National Park Services at the Grand Tetons National Park for four months this past summer and relied heavily on CM to perform my tasks. Couldn’t have performed my tasks without CM. I hope others benefit from CM as I do. ### 5/5 — AMAZING!! *2023-08-13, version 2.15.0* Not to have the long wait times from transcribing to text is wonderful. Less errors too! This is going to change my life! Thank you! ### 5/5 — Great tool! *2023-07-19, version 2.15.0* Fantastic tool for us deaf people. ### 5/5 — Captions *2023-05-16* This app has been amazing. It’s been extremely helpful. ### 5/5 — Changed my life! *2023-02-10, version 2.13.1* This app has changed my life. As a HOH person, talking on the phone is hard! Plus I’m a texter anyway! This app gave me confidence to talk on the phone again with its live transcription of calls! ### 5/5 — Works great! *2023-01-10, version 2.13.1* Slowly became hearing impaired and can no longer understand phone calls. This app has been a blessing . I no longer have to depend on family members for help. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*