# Captions AI: Video Subtitles — user reviews > 18 indexed App Store user reviews of Captions AI by Boris Tsivin, rated 4.44/5 from 233 ratings. - Source: https://appshunter.io/ios/app/captions-ai-video-subtitles/id6468552543/reviews - App overview in markdown: https://appshunter.io/ios/app/captions-ai-video-subtitles/id6468552543.md - Rating breakdown: 5★ 189 · 4★ 11 · 3★ 2 · 2★ 8 · 1★ 23 ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t buy *2026-03-10, version 2.8* Program doesn’t work as advertised and not user friendly. ### 1/5 — Only one minute play time *2025-05-16, version 2.8* You have to pay to use that app and then if you want to export it you have to by pro it’s so expensive and you can only make videos to one minute ### 1/5 — Doesn’t work *2025-03-03, version 2.6* This app does not work and I am not satisfied but they won’t issue a refund. It was 40$! ### 1/5 — Refund request loop *2025-01-01, version 2.3* I've requested a refund 3 times purchased this app on accident mistakenly for another app and they don't respond I don't even get an email verification after submitting a refund request. ### 1/5 — I thought no subscription was needed *2024-12-10, version 2.3* Just put it at the paid section don’t deviate people ### 1/5 — h *2024-11-27* didnt get my refund after the Ad says it was free for 3 days. But they took out my money even when i cancelled the first day itself ### 1/5 — Scam *2024-11-15, version 2.1* This app has no features. It’s a total scam. ### 1/5 — App Does Not Work Properly *2024-02-12, version 1.7* I downloaded the app and it let me try a one minute video clip. It seemed to work well, so I subscribed to the $10 plan. Once I paid for it, I tried to upload a 10 minute video. It would not render the 10 minute video, so I split the video in half. It rendered the 5 minute segments, but I had to work on fixing some of the captions. After that, I downloaded it to my phone. Once downloaded though, the video was sideways and the captions were to the side so that you would have to watch the video sideways in order to read the captions. I have asked for a refund, but now my App Store is on hold and I have been unable to resolve the issue. ### 2/5 — Not good *2025-03-27, version 2.7* Does not allow to add subtitles on my 25 min video???? Why ### 2/5 — Ok but no free download *2025-01-07, version 2.3* Let’s you auto caption quickly but won’t download without upgrading to paid version ## Most praised reviews (8 highest-rated) ### 5/5 — Fast and easy *2024-10-12, version 1.10* Simply beautiful ### 5/5 — Cool *2024-01-11* I’m sorry I ### 4/5 — Usage and freedom of design *2024-07-16, version 1.10* You can’t adjust the design of the font like you can on SubMagic. But it will do for mobile content creation on the go. ### 4/5 — Seems to work well but… *2023-12-11, version 1.3* The color interface makes no sense. I can’t select a color. UPDATE: Developer fixed issue in a timely fashion. ### 2/5 — Trash *2025-01-04, version 2.3* Told wold be gold then puts ugly captions over the good captions and that is all it did ### 2/5 — You have to pay to download the video? Deleted *2024-05-16, version 1.10* You need to pay to download the video and all captions are placed in a block, on the screen, instead of appearing when spoken. Deleted. ### 2/5 — Contacted support over a week ago no response *2024-01-30, version 1.7* I like the app but everytime l save a video it flips the video sideways which defeats the purpose of what I’m trying to do. I need to either figure out why or get a refund. I contacted support so many times without anything back ### 2/5 — Seems to work well but… *2023-12-02* The color interface makes no sense. I can’t select a color. **Developer response:** Thanks for your feedback! Just wanted to let you know that we've sorted out the color interface issue you pointed out in Update 1.3. You should be able to pick colors without any problems now. Sorry for any trouble this might have caused. Feel free to reach out if you run into any more issues or have any ideas for improvements. Cheers, Daniel --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*