# Capture App - Photo Storage — user reviews > 131 indexed App Store user reviews of Capture App by Telenor Software Lab AS, rated 4.10/5 from 88 ratings. - Source: https://appshunter.io/ios/app/capture-app-photo-storage/id633980795/reviews - App overview in markdown: https://appshunter.io/ios/app/capture-app-photo-storage/id633980795.md - Rating breakdown: 5★ 52 · 4★ 16 · 3★ 4 · 2★ 7 · 1★ 9 ## What do users think of Capture App? Overall sentiment: mixed **Pros** - 👍 Saves phone memory - 👍 Easy to use - 👍 Good for backing up photos - 👍 Useful for Telenor customers - 👍 Offers large storage space - 👍 Fast uploads (sometimes) - 👍 Good for photo and video backup - 👍 Convenient and practical - 👍 Simple and straightforward **Cons** - 🐛 Login issues - 🐛 App crashes frequently - 🐛 Slow sync/upload speeds - 🐛 Reduced photo quality after migration - 🐛 Missing photos - 🐛 Limited to Telenor customers - 🐛 Not available in Asia (historically) - 🐛 Background sync issues - 🐛 Unusable for some - 🐛 Rude customer service - 🐛 No password option - 🐛 Cannot view 360 photos - 🐛 Uploads pause in background **Commonly reported bugs** - Cannot log in due to incorrect country code in SMS confirmation - App crashes after a few seconds - Slow syncing of photos - Reduced quality of migrated photos - Some photos are missing - Uploads are very slow when the app is minimized - App needs to be restarted multiple times to work - Not syncing when in background - Background process pauses during upload - Application not working (SMS code not accepted) **Most requested features** - Ability to change country code for SMS confirmation - Allow use for non-Telenor customers - Improve photo quality after migration - Better customer service - Allow background uploads when app is minimized - Download videos back - Create albums for organization - Add a password option for security - Sort feature to separate videos and pictures - Ability to drag-select multiple files - Background uploads when app is not open - Notification for upload progress - Create Folder function for organization - Sort feature for videos and pictures - Ability to drag-select multiple files like iOS 9 Photos app ## Newest reviews (14 of 131) ### 2/5 — Well? *2023-03-29* What if you don't have a Telenor ID? Why limit use to only Telenor customers? **Developer response:** Hi Stepwild! You do not have to be a Telenor customer to get a Telenor ID. ### 2/5 — Crashes *2019-12-29, version 3.3219.10* Had this for a long time, worked just fine. Now it just crashes after 2 seconds after launching the app. ### 4/5 — Capture *2019-01-11, version 3.2568.14* The app is great but how can I download my videos back ### 2/5 — Unusable *2018-05-08* This is just unusable. Takes days to sync about 100 photos on high-speed WiFi. The app is very slow itself, full of bugs ( like not syncing when in background, missing files etc. ). **Developer response:** Hi hpanayotoff, we would really like to help you out! Please contact us using the information on this page: https://support.capture-app.com/hc/en-us/articles/236352848 ### 4/5 — Best App *2018-01-03, version 1.0.273* only one remark - nearly imposible to upload old fotos (60GB) ### 4/5 — Capture App *2017-08-22* The Capture app by Telenor is wonderful. You don't need to be worried about space on your mobile phone, specially IPhone, where there is a limited space. ### 5/5 — 👍👍 *2017-06-06, version 1.0.261* ดีมากๆค่ะ เก็บภาพได้เยอะมาก 👍👍 ### 5/5 — Superb!! *2017-06-06, version 1.0.261* Awesome.. ### 5/5 — Very good *2017-06-02, version 1.0.261* Very good application ### 5/5 — Capture *2017-06-02, version 1.0.261* Yeah ### 5/5 — Very useful app *2017-05-28, version 1.0.261* Convenient and practical. ### 4/5 — Goooooood *2017-05-27, version 1.0.261* Gggg ### 5/5 — Ok *2017-05-22, version 1.0.261* Super ### 5/5 — Great app! *2017-05-19, version 1.0.261* Easy to use, like it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unusable *2025-10-06, version 3.5599.7* Cant log in - app send me confirmation sms with uk country code and doesnt let to change to Norway. When I wanted to report a bug it says - Please let us know by going to Capture settings > Help and Support > Send Feedback. Dead end - cant log in and cant report. Dont store your data there as you may never get access again ### 1/5 — Worst Cloud App *2022-11-16, version 3.4523.2* You get what you pay for I guess. Worst thing I ever did with my photos. Most migrated okay, about 25%, the quality was reduced, some older, smaller photos are now destroyed. Some are missing completely. Pay £3 extra for a reliable brand if you value your photos. I’m heartbroken. ### 1/5 — Rude customer service *2021-07-19, version 3.3885.4* I’ve problem with my subscription and I want cancel it and refund, one customer service agent his name “Jakob” refuse to help me, and refuse to cancel my subscription, I’ve contacted Apple and they have cancelled my subscription and refund my money, bad customer service, not recommended. ### 1/5 — App is getting worst *2020-03-21, version 3.3354.5* Still have to restart two times to get it working ### 1/5 — Slow upload *2018-03-26, version 3.1856.5* The new version is awful. When the app is minimized the upload speed is very slow. Bring back the old one ### 1/5 — No available in Asia *2018-03-20* No available in Asia start 2018, no any notice to inform user to back up photos ！ ### 1/5 — . *2017-03-30, version 1.0.228* Po slojno nemojaxa da go izmisliat ### 1/5 — Fradulent app *2016-06-26, version 1.0.228* I got message from my carrier Telenor, if i download this app i will get 27gb data usage for free, i installed it and made sign up on it, but i didn't get 27 GB. please don't download this app. ### 1/5 — Useless *2016-06-18, version 1.0.217* I pad နဲ႔သံုးေနတာပါဆိုနင့္ေမလင္one key messageကဘယ္သြားၾကည့္ရမွာလဲ....ဖက္ကင္း..ရွစ္ ### 1/5 — Aplikacija ne radi! *2016-01-25, version 1.0.182* Aplikacija ne radi ( ne prihvata kod sms poruke)! ## Most praised reviews (10 highest-rated) ### 5/5 — Now is fast and easy , but ... *2018-05-11, version 3.1916.2* After this update you can use this app easy and fast, and now is a few times better than before ! Developer keep going to improve the app this is the key ;) ### 5/5 — Super *2018-01-25, version 1.0.273* Super ### 5/5 — Awesome app *2017-09-24, version 1.0.265* Love it! ### 5/5 — What I needed! *2017-09-09, version 1.0.265* Very good! ### 5/5 — enlight *2017-09-04* Thit is essential ### 5/5 — Review *2017-08-24* Još ne znam kako i da li "radi" - ali se ipak nadam da su drage mi fotke na sigurnom! ### 5/5 — Brilliant *2017-08-10, version 1.0.261* Easy to use, need to have it! ### 5/5 — Easy to use *2017-07-25, version 1.0.265* The app is useful and save me space ### 5/5 — Very good service *2017-07-15, version 1.0.265* Very good. Thanks ### 5/5 — Great App *2017-06-09, version 1.0.261* Now with Digi you get 100GB of space!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*