# Carasti Car Subscription — user reviews > 51 indexed App Store user reviews of Carasti Car Subscription by Carasti LLC, rated 3.70/5 from 50 ratings. - Source: https://appshunter.io/ios/app/carasti-car-subscription/id1484393354/reviews - App overview in markdown: https://appshunter.io/ios/app/carasti-car-subscription/id1484393354.md - Rating breakdown: 5★ 30 · 4★ 4 · 3★ 1 · 2★ 1 · 1★ 14 ## Newest reviews (10 of 51) ### 4/5 — Good app but not car subscription *2023-06-27* Good app, but misleading. They don’t offer car subscription or leasing. It’s just long term rental. To be fair They are not the only ones, all their competitors make the same false claim, which is very odd. There is no leasing or car subscription in dubai. It’s all just long term rental. ### 4/5 — Thank you *2021-06-14, version 4.1.0* Enjoyed the rental experience and peace of mind of having to contact rent a car companies. The process was smooth and enjoyable. ### 1/5 — Unreliable *2021-05-25* First car shows up with tire pressure light on, exchanged for a second car which now after two weeks doesn’t even start. Shocking for cars that have 20K km and are from 2020. ### 1/5 — Not at all what it seems. *2021-05-05* In all honesty, the prices are steep! I would not recommend this application to those looking for reasonably priced leases. Both Avis & Hertz offer much better rates for 12-24 month leasing. I could not bring myself to pay extra... ### 4/5 — Quick and simple *2021-03-22, version 3.5* Having previously had bad experiences using the famous name care hire companies, I was pleased to learn about the service offered by Carasti. I needed a car for a short term - 2 months - after selling my car before leaving Dubai. So I decided to give it a try. The process of downloading the app and registration was quite simple, and the choice of cars available was wide and reasonably priced. The only problem I encountered was that the vehicle I booked turned up later than promised. If it had turned up during the indicated time window I would have given 5 stars. Since then all has been good. Reliable clean car, and communication with the company has been satisfactory ### 5/5 — Definitely recommend!! *2020-12-15* Super quick, responsive and great overall service. Very professional to deal with and would definitely recommend! ### 5/5 — Excellent service *2020-11-28, version 2.9* Very lovely staff, extremely helpful and are always there if you need something. Car delivered with ease and the smoothest service I’ve ever had with car rentals. 100% would recommend to anyone. ### 5/5 — My experience *2020-11-08* I have rented a car from carasti and its been 2 months, great service and very easy to deal with. If anything goes wrong with the car, they immediately come and fix/check on the car ### 5/5 — Very fast, reliable and convenient *2020-11-04, version 2.8* Such a good app. The only app that is user friendly and effective in speed and reliability. I booked a car and got it within hours no hassle and the car was brand new. Definitely no brainier to use this app for car rental over any other apps or companies. ### 5/5 — Quick and efficient ! *2020-11-01, version 2.8* Carasti is the quickest and most efficient car rental company I’ve used in my 5 years in the UAE. It’s so easy to arrange your car and renew your lease should you wish to. ## Most critical reviews (10 lowest-rated) ### 1/5 — Renter beware. Charged tolls & speeding fines years after terminating subscription *2025-11-30* The service was great while the vehicle subscription was active. However, after I terminated my subscription, I continue to get charged tolls and speeding fines years after the subscription ended. It’s nearly impossible to get my account deleted. Maybe look somewhere else to rent. ### 1/5 — Bad experience *2022-08-08* We rented a car. It was supposed to be delivered between 2pm- 6pm. He arrives at 8:30 pm. The driver and his colleague were very rude. He was upset because we were taking pictures of the car body (Scratches & Damages). The car was absolutely dirty inside and outside (stain on the back seat). he was videoing us as Arabic Muslim female which is against the law. He was standing very close to my body. He made me sign, pulled the key from the car and he ripped the contract. His colleague told him to take the car and go. He was very aggressive and physical and this is considered sexual harassment. He took the car and left. Absolutely not professional services. So we paid for one month rent in advance and we didn't receive the car and took our money! What kind of service is that? ### 1/5 — Not working :) *2022-05-10, version 5.1.0* The app not working at all when i want to enter the code I received by mail it will give me always massage” the code not valid ? Or the code expired ### 1/5 — Horrible first time experience *2022-05-02* I rarely ever give such a bad rating, but they gave me a horrible first time experience. Ruined my day and my vacation. They gave multiple commitments on time and broke every one of them. **Developer response:** We are extremely sorry to hear about your experience. Unfortunately, you experienced delays due to under staffing during the Eid period. It is certainly something we shall ensure doesn't happen again in the future. Thank you for sharing the feedback, we apologise it impacted your overall experience with us. Best regards, The Carasti Team ### 1/5 — Terrible *2022-04-18* I asked for them to deliver my car at 4 PM. The representative said that would not be a problem. 4 o’clock rolls around, 5 o’clock rolls around, no car. Then I get a call at 10:30 while I’m working and they tell me that they are out of the drop off point. So, that’s five hours of waiting. The driver went back to the rental area. Then, a man calls me the next day and tells me that I can go pick up the car myself at one of their installations. I told him I’m not doing that because it was his fault that it did not get delivered to me on time and that they told me they could deliver it to me at that time. He claims that they didn’t deliver it because of Ramadan hours, I said that they should not have agreed to that if they could not honor it. I then asked for a refund. I will not be doing business with these people ever again and I don’t recommend you do either if you like businessmen who honor their word and don’t expect their clients to do work that they promised to do themselves. **Developer response:** Hi Joel, We are extremely sorry to hear about your experience. Unfortunately, you experienced delays due to under staffing during the Ramadan period. It is certainly something we shall ensure doesn't happen again in the future. Thank you for sharing the feedback, we apologise it impacted your overall experience with us. Best regards, The Carasti Team ### 1/5 — Worst service *2022-03-13* Very bad company, they never deliver on their promises and all you get is sorrys from their customer service. Weird charges appear out of nowhere, and if you subscribe to a car most probably you are getting it delayed, not the same color, or with extra charges. Does not recommend it to anyone **Developer response:** Hi Rayan, we are very sorry for the experience you had with us. We understand that Cleyton is in touch with you directly and hope that the issue now resolved. Please feel free to reach him directly, should you require any further help. Apologies again, The Carasti Team ### 1/5 — Dont! *2022-02-07, version 4.5.1* You dont need the headache! Ive been billed 2 months for salik on a car i dont have. ### 1/5 — App doesn’t work with latest iOS *2021-11-30, version 4.3.8* App doesn’t work with latest iOS. I can’t select DOB so can’t register. ### 1/5 — Bugs in App and Bad Service *2021-11-21, version 4.3.8* It it was 2010 it would be been okay to have this interface but Roadside for flat tyre was not included and they asked for 150 AED extra when full Insurance was paid for , car delivery was also a big fiasco ### 1/5 — Not to be trusted *2021-07-25, version 4.1.2* Use another rental service. They will try to take advantage of you. ## Most praised reviews (10 highest-rated) ### 5/5 — Great service, great staff *2022-01-19, version 4.4.7* I have been using Carasti now for several months and have been super impressed with customer service and the ease of the app so convenient and easy to navigate, would definitely recommend! ### 5/5 — Awesome *2021-11-28* Booked a car and got it within 4 hours after booking, lovin it and liking the service! Good job 👏 **Developer response:** Great news! We are really happy you are enjoying the experience! ☺️ ### 5/5 — GREAT SERVICE *2021-11-15, version 4.3.8* Spoke to Maria and Cleyton at Carasti, amazing support and were very helpful in helping me find the right car. Thank you so much! ### 5/5 — Car rental *2021-08-28* I returned from visiting home and needed to setup my usual monthly rental. I had before used self drive but their communication horrible and couldn’t reply or deliver me a car this time. After trying a few other places I came across Carasti and even though they also had a shortage in vehicles, they provided great service and gave me another option that worked out. Gladys called me and replied to all of my messages with quick and efficient service. She provided the best customer service of all the car rentals I have dealt with. ### 5/5 — Outstanding *2021-07-04* This was the best customer service experience I’ve had in dubai. Professional and experience staff. Alejandra helped me and walked me through the process with much patience and kindness. Even though I had some challenges in renting the car, they overcame all obstacles and made it happen for me. I recommend them 100%. ### 5/5 — Carasti - The best! *2021-05-12, version 4.0.0* Excellent service! Super easy with great prices! Definitely recommend! Check out the App now. ### 5/5 — Amazing Experieng and great support *2021-05-05* Needed to rent a car for Ramadan whilst visiting my family in Abu Dhabi, ended up subscribing to a mini lease with Carasti for 12 months. I originally only wanted a rental car for a month, however I did the math & have now sold my car because a Carasti subscription is cheaper than my usual car maintenance costs. Perks of the subscription also include insurance / 24 hour road side assitance / warranty - so I'd definitely recommend Carasti as an alternative to owing a car. ### 5/5 — Rental *2021-02-28* The process of rental and renewal has been effortless. I was even sent a reminder! ### 5/5 — Great customer support team *2021-02-07* My husband and I leased a car through Carasti and the process has been smooth and painless. Their customer support team is very responsive and we have had no issues with our car at all! Highly recommend this service! ### 5/5 — Superb *2021-01-07, version 3.2* I have used competing services, but none come close to Carasti in terms of the choice of cars, pricing, and excellent customer service. Keep it up! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*