# Carbonite Mobile

> Remote access and backup for desktop files and photos. (iPhone/iPad app by Open Text Inc..)

- Source: https://appshunter.io/ios/app/carbonite-mobile/id347953228 (this page in markdown: same URL + `.md`)
- Developer: [Open Text Inc.](https://appshunter.io/developer/347953231)
- Category: Productivity, Utilities
- Price: Free
- Rating: 4.43/5 from 1,106 App Store ratings · 176 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 50 MB
- Languages: English
- Released: 2009-12-29
- Data updated: 2026-08-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/carbonite-mobile/id347953228/reviews.md

## What is Carbonite Mobile?

With the Carbonite app, you can easily access your files, photos and documents that you’ve backed up with Carbonite Safe® on your desktop or laptop.
Protect your photos, files and important documents from disasters or accidents with Carbonite backup and restore. And now with the Carbonite app, you can remotely access everything you’ve backed up. You can easily view, share and save from your mobile device. Our quick restoration and automatic back up gives you the peace of mind that your precious memories and important documents are safe.


Why families and individuals love the Carbonite app:
•	Easily share your backed up photos and documents 
•	Access the files you have on your desktop
•	Preview what you’ve backed up to make finding things easy
•	Select favorites to easily access what’s important
•	Save files and photos directly to your phone


This is the companion app that pairs with consumer Carbonite Safe® only.

## Key features

- Remote file access
- Photo and document backup
- File sharing
- Save files to mobile
- Preview backed-up content
- Favorite important files

## What do users think of Carbonite Mobile?

Overall sentiment: negative

**Pros**

- 🚀 Fast and efficient
- 👍 Easy to use
- 💡 Useful remote access to files

**Cons**

- 🐛 Frequent crashes and bugs
- 🔍 Lack of search functionality
- 📁 Unable to view or open certain file types
- 🔒 Security concerns with auto-login

**Commonly reported bugs**

- App crashes when browsing folders
- Unable to log in or access files
- Slow loading and performance issues
- Incompatibility with newer iOS versions

**Most requested features**

- Add search functionality
- Improve file previewing capabilities
- Implement passcode/biometric security
- Optimize for larger screens (iPad)

## Recent user reviews (10 of 176)

All indexed reviews: https://appshunter.io/ios/app/carbonite-mobile/id347953228/reviews.md

### 2/5 — Not working anymore

*2026-07-23, version 5.1.926*

The app has been kicking me out when trying to access a file. Called customer support and they suggested deleting and downloading the app. Worked once to twice and then failed again. It closes each time when trying to access a file.

### 1/5 — App Cashes with large files

*2026-07-20, version 5.1.926*

Trying to view picture files on iPhone device that are larger than 3mb causes the app to crash. Every time!

### 2/5 — Used to be great, now terrible!

*2026-06-27, version 5.1.926*

This used to be a great app but now it keeps crashing on me. First, it requires me to input my credentials even though I have “use biometric data” turned on.
Then when I am in, as soon as I click on “browse all files” the app boots me out and closes itself. I have logging out and back in, I have tried clearing the cache and have tried deleting and reinstalling the app. None of these have fixed the problem.

### 1/5 — Close to useless

*2026-02-28, version 5.1.0*

Crashes constantly and ironically considering its market space.

### 2/5 — Pricey for its shortcomings and dysfunctions

*2025-11-24, version 5.1.0*

App crashes frequently. Image previews in the app load very slowly. Slow to scroll through photos in a backed up folder in the app. Doesn't automatically backup video files (?!?). Doesn't update backup as frequently or immediately as I need it to, so the files accessed through the app aren't as recent a version as the ones on my laptop. Disappointing to be paying top dollar for this service... would be ok if it was 1/3 the price.

### 1/5 — Crashes

*2025-09-26, version 5.1.0*

Please fix the app crashes iPhone 17 pro max. Click on a photo and app closes.

### 4/5 — Help

*2025-07-06, version 5.1.0*

I did click the app support button through the App Store, and it takes me to a “page not found” on your website, so this is the only place I can mention this. The app has been acting up and won't open

### 1/5 — No longer works

*2025-07-06, version 5.1.0*

App for iOS 16 no longer opens. Just spins.  This has been the case for over a month. Deleted and reinstalled twice!  Renewal date coming soon. If it is still not working, I’ll be switching vendors.

### 1/5 — Doesn’t work anymore after using it for years.

*2025-07-06, version 5.1.0*

I’ve used this app for many years and as of yesterday it won’t even load now.  I tried to contact support but when I tried to submit, I kept getting error messages and to try again later.  The customer support is non-existent.

### 1/5 — App doesn’t open

*2025-07-05, version 5.1.0*

For three days now, app won’t even open on phone or iPad. Customer support said known problem.

What’s going on?

## Frequently asked questions about Carbonite Mobile

### What does the Carbonite app do?

The Carbonite app allows you to remotely access files, photos, and documents that you have backed up using Carbonite Safe® on your desktop or laptop. It provides a way to view, share, and save your backed-up content directly from your mobile device.

### How does the app protect my data?

The app is a companion to Carbonite's backup service, which automatically backs up your files from your computer. This ensures your photos, files, and important documents are protected from disasters or accidents, and can be quickly restored.

### Is the Carbonite app free to use?

Based on the provided information, the Carbonite app itself is free to download and use. However, it requires a subscription to the Carbonite Safe® service for desktop backup functionality.

### What kind of files can I access with the app?

You can access any files, photos, and documents that you have backed up with Carbonite Safe® on your desktop or laptop. This includes a wide range of personal and professional digital content.

### Can I save files from the app to my phone?

Yes, the app allows you to save files and photos directly to your phone. This is useful for having offline access to specific content or for sharing items easily.

## Version history (last 5 releases)

### 5.1.926 — 2026-06-09

Hot Fixes and Performance Enhancement.

### 5.1.0 — 2025-03-27

Hot Fixes and Performance Enhancement.

### 5.0.0 — 2025-03-06

1.Security & UI enhancements
2.Improved performance
3.Bug fixes
4.Added cookie consent feature for compliance and user privacy

### 4.8 — 2024-06-12

Bug fixes and Performance enhancement

### 4.7 — 2024-04-25

1. Easily purchase or renew subscriptions with a direct link to our portal.
2. iPhone users can now download all permitted file types; copying files has been removed.
3. Dark mode UI enhancements for improved visuals.
4. Bug fixes for smoother performance.

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## Related topics

[carbonite mobile](https://appshunter.io/ios/topics/carbonite-mobile) · [parachute backup mobile](https://appshunter.io/ios/topics/parachute-backup-mobile)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*