# Carby Health — user reviews > 170 indexed App Store user reviews of Carby Health by Carbon Health Technologies, Inc., rated 4.79/5 from 16,444 ratings. - Source: https://appshunter.io/ios/app/carby-health/id1152807572/reviews - App overview in markdown: https://appshunter.io/ios/app/carby-health/id1152807572.md - Rating breakdown: 5★ 14,536 · 4★ 706 · 3★ 188 · 2★ 90 · 1★ 503 ## What do users think of Carby Health? Overall sentiment: mixed **Pros** - 🚀 Convenient and easy to use - 👍 Friendly and helpful staff - 🚑 Efficient medical care - 💻 User-friendly app - ⏱️ Quick response times - 🔍 Thorough examinations - 🤖 Seamless virtual appointments **Cons** - 🐛 Buggy app with navigation issues - 🕰️ Long wait times and appointment delays - 💳 Unexpected charges and billing problems - 📝 Incomplete or repeated information requests - 🤖 Poor follow-up and communication from virtual providers - 🏥 Inconsistent service quality across locations **Commonly reported bugs** - Appointment slots not accurately reflected in the app - Inability to schedule or cancel appointments through the app - Syncing issues between app and physical locations - Unreliable COVID-19 test result delivery **Most requested features** - Ability to delete past appointments and messages - Copy/paste functionality in the app - Improved integration with Apple Health - Better app optimization for smaller iPhone screens - More transparent billing and insurance policies ## Newest reviews (10 of 170) ### 2/5 — Misdiagnosed *2026-08-19, version 2.38.0* I went there for loss of hearing in the right ear. They went through two containers of fluid flushing my ear. Doctor came in and said there’s something white in there doesn’t look like wax must be an infection. Here’s a prescription for antibiotic eardrops. So after I drove nearly an hour to get to the urgent care, my gas and my time this prescription was not covered under my insurance so I had to wait at Costco until they could reach the doctor to get a different prescription of antibiotic eardrops. I put the 4 drops in three times a day as prescribed. Unfortunately, nothing helped! I was able to get into my doctor today and he put a camera in my ear and the white stuff was a huge piece of cotton had been sitting in my ear for 10 days. Had that set much longer, I would’ve had a severe infection. The people at the urgent care were very nice and the doctor was very nice. I just don’t feel he researched my problem enough to know what was really going on. ### 2/5 — Ear clogged *2026-07-16, version 2.38.0* My ear is still clogged. I felt that wasn’t taken care of the way I was supposed to. I have very bad experience. My ear still called and now it hurts. ### 2/5 — Horrific app but good doctors *2026-07-02, version 2.38.0* There are a horrific amount of bugs and weirdnesses about using the interface making scheduling literally impossible. Like picking providers that don’t even work there anymore. But the practice itself is good if you’re lucky enough to get in the door. ### 4/5 — Very professional *2026-06-13, version 2.36.0* Courteous, and so attentive and so easy. I now prefer urgent care to making an appt with my primary! Same day appts. So great. However I needed to talk to the PA with a crucial update. I left a message on their app and have not heard. I will call again tomorrow. But that sort of made it 4 instead of a 5. ### 2/5 — Stop trying to make Carby happen, it's not gonna happen *2026-03-27, version 2.29.0* Carby is the worst part of Carbon Health. It makes basic communication with providers confusing, it's hard to track follow up items, it's more annoying than a form. You're not an AI company please stop this. ### 2/5 — Not functional *2026-02-25, version 2.28.0* Cant search for a provider, 0 come up no matter what location you search ### 1/5 — Can’t log in *2025-12-12, version 2.24.0* This app is useless if I cannot actually log into it. (The login confirmation codes are never sent to me even though my contact info is correct.) ### 4/5 — UI needs an update *2025-11-24, version 2.15.0* Can you please add SafeArea to top? I see buttons on clock and status are that I cannot click ### 1/5 — Major problems, not safe *2025-11-21, version 2.15.0* This apps UI makes it largely unusable on new iPhones. UI elements are not tappable because they’re half off the screen bc this app is so poorly developed. Appointments times are fake. Medicare provider says she has availability in one hour but then when you actually click through to schedule an appointment, she’s not available for two weeks. They are putting fake availability information than they just seem like their service is better than it is. “Carby”, their attempt to capitalize on all of the AI hype, is a miserable failure. I asked a simple question of my provider via chat, and Carby chimed in unprompted to give me medical advice. There is no way to opt out of having an AI process my medical information. This feels dangerous and unsafe ### 1/5 — Majorly in need of an update! *2025-11-19, version 2.15.0* Hi Devs - this app is barely functional on the new iOS and badly needs a cost of paint. Please, take a look. People are relying on this to communicate with their Drs and view test results. It matters that it’s functional! ## Most critical reviews (10 lowest-rated) ### 1/5 — Doctors visit *2026-08-20, version 2.38.0* The doctor said I had a cyst. And sent antibiotics to the pharmacy. I went to the dermatologist today. And they said it was just a bruise with a hematoma. Not real happy with the misdiagnosis you guys gave me. And the room I was seen in. Was dirty and dingy. ### 1/5 — App doesn’t open *2026-07-17, version 2.38.0* App doesn’t open despite delete / reinstall. Stuck on startup screen. ### 1/5 — Overseas blocked *2026-07-11, version 2.38.0* I am traveling internationally and I am not able to use the app or the website due to it being blocked when I’m outside of the country. I am having a medical emergency and need to schedule visits with my doctor as soon as I get back, would appreciate if my IP address wouldn’t be blocked during this time ### 1/5 — Does not work *2026-06-11, version 2.36.0* Open and just see a plus and circle no matter what… ### 1/5 — Bad experience *2026-06-07, version 2.36.0* I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced the worst service I have ever received. I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave. What was most disappointing was the receptionist’s attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern. Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere. Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients. ### 1/5 — couldn’t even complete account sign up *2026-06-05, version 2.36.0* this app does not work at all. couldn’t upload my insurance card to get past the second step of sign up. waste of time and discouraged me from going to their urgent care. ### 1/5 — Stuck at logo screen *2026-02-25, version 2.28.0* App does not move on from logo screen. Can’t see the login screen even after removing and reinstalling the app ### 1/5 — Glitches *2026-02-23, version 2.27.0* I can’t upload my insurance card I can’t see my prescriptions It gets stuck on the home screen and I can’t access anything ### 1/5 — Broken at Login *2026-02-02, version 2.25.0* Doesn’t send verification code at login making app unusable ### 1/5 — App won’t open *2026-01-04, version 2.24.0* App doesn’t open at all after update ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you *2026-08-23, version 2.38.0* Thank you for the service I was provided today at my visit. Everyone was very helpful and nice to me. From the reception to the doctor (when beyond, he listened and paid attention to my concerns)and the nurse. ### 5/5 — Staff and Doc *2026-08-13, version 2.38.0* When no one else would help me you guys did, I’m almost in tears because I’ve got some relief from my back pain hands down beat urgent care in the state of Oklahoma. Thank you again. ### 5/5 — PA Caroline Tran *2026-08-12, version 2.38.0* She was very thoughtful and informative. It was an outstanding experience. Thank you! ### 5/5 — Amazing! *2026-08-11, version 2.38.0* Carby Health has been such a positive experience for me. They have a wonderful medical Team. Very professional and friendly. I know they truly care about their patients. Thank you! ### 5/5 — Great Care while visiting Boston *2026-08-08, version 2.38.0* Hi while in Boston, I developed a UTI. I called Carby Health and they were so pleasant on the phone so I decided to go there. It was a six minute walk from where I was staying. The staff was wonderful and there was barely any waiting. I was out of there quickly with a diagnosis and prescriptions. The messaging thereafter has been prompt and efficient. If the need ever arises, I would definitely go there again and would recommend it to anyone in that area (Back Bay). ### 5/5 — Carbon Health in Santa Clara is Amazing- 20 Stars!! *2026-07-24, version 2.38.0* Jake and Caleb were so fantastic. They both listened, empathized with my frustration and pain and came up with a care plan that made me feel in control of my own healthcare and options. Thank you!! ### 5/5 — G. Bisogno *2026-07-20, version 2.38.0* Thank you for being aware, success to all ### 5/5 — Amazing *2026-07-12, version 2.38.0* Soooo streamlined easy to use. ### 5/5 — Great clinic *2026-05-24, version 2.36.0* Great clinic with nice people and thorough care. ### 5/5 — Great experience *2026-05-23, version 2.36.0* Dana was my provider and she was awesome, awesome bedside manner and professionalism, she took the time to talk to me and listen to what was going on. Facility was clean and the medical assistants were nice and helpful too. I received great care. Overall really great experience and will continue to come here if needed and would definitely recommend to friends and family. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*