# CardPointe — user reviews > 33 indexed App Store user reviews of CardPointe by CardConnect, LLC, rated 2.65/5 from 31 ratings. - Source: https://appshunter.io/ios/app/cardpointe/id1095694344/reviews - App overview in markdown: https://appshunter.io/ios/app/cardpointe/id1095694344.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 2 · 2★ 4 · 1★ 14 ## Newest reviews (12 of 33) ### 2/5 — Good app but terrible bug *2020-06-11, version 3.6.1* I like the app but there is a terrible bug in it. Every couple of days the settings in the application reset. This requires me to re pick the tip line, swiper type, and receipt printer. Very frustrating! ### 1/5 — A company that charges $250 to cancel when they don’t provide what you need *2019-12-26, version 3.3* I was surprised to find that I was charged $250 to cancel because they signed me on for a 5 year contract. I didn’t know if they’re service was going to work for my company so had no intention of locking in with them for 5 years. Turns out they weren’t able to provide the specifics that my company needed (ie invoicing) which Square and QuickBooks could both provide for me so I wrote a letter of cancellation and was promptly hit with a withdrawal of $250 from my bank account. The charge was unreasonable for them not being able to provide what I needed. I will never recommend this company to anyone ever. ### 2/5 — Jrsobx *2018-08-19, version 3.3* When are you going to fix this app so it works consistently on iPhone X??? 08/19/18—- works great now on iPhone X Also face recognition...thanks! ### 1/5 — Does not work on iPhone X *2018-08-09, version 3.2* It works once. After that it crashes before loading, every single time until the app is deleted, reinstalled and logged into. Then it works exactly once. After that it crashes again and never loads. I hope it is fixed. I use CardPointe to process payments for my business. A functioning app would help me feel more confident about letting them handle my transactions every day. ### 1/5 — Crash iPhone X *2018-08-08, version 3.2* Crashing. ### 1/5 — Crashes *2018-07-28, version 3.2* I have the iPhone X. If you want to use this app you have to re-download each time you want to open it. Once it’s opened you cannot re-open without it crashing ### 2/5 — Great at first.... *2018-07-23, version 3.2* Ran perfect the first time. Went back to open it and it just kept crashing. If they fix this problem, it’s as decent app. ### 1/5 — Crashes on iPhone X *2018-07-09, version 3.2* App worked ok the first two times a few weeks ago. I’m running 3.4 now and it wouldn’t even load without crashing out. I deleted and reinstalled but I don’t know if it will stay working. Unhappy! ### 1/5 — Does not work anymore *2018-07-03, version 3.2* App no longer works for iPhone X. App closes repeatedly. ### 1/5 — App doesn’t work iPhone X *2018-06-27, version 3.2* This app doesn’t work on iPhone X its work one time then keeping crash even before loading please fix it I just bought iPhone X Now I have to use old iPhone ### 1/5 — FEES *2018-05-03, version 3.1* This company charges fees out the a**! Go with Squareup. This company has much better customer service and does not give you the run around when u request a refund for a product u never used. And on top of that....it’s free 😍 YAY SQUAREUP AND BOO CARDCONNECT! ### 1/5 — CardPointe is terrible *2017-12-05, version 3.1* Do not do business with these people. Truly horrible. I spent 30 minutes on the phone being transferred from one person to the next. All nice. Unfortunately that’s all they are. They assured me this afternoon that everything was fixed.... lol. Same problem as always. DO NOT BE FOOLED. DO NOT SIGN UP WITH THESE FOLKS. USE ANYONE ELSE. IF THERES NO ONE ELSE TO PROCESS CREDIT CARDS JUST TAKE CHECKS. FEEL FREE TO CALL ME FOR DETAILS. 337-540-1736 ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible after update *2024-07-24, version 3.8* I can’t use the card reader anymore. I have to punch in each customer’s CC number and info every single transaction. Such a waste of time!! Also, this 2 step authentication system every single day is ridiculous! Looking into a new CC merchant! ### 1/5 — I’m fed up with them *2024-05-03, version 3.8* I have been using them for a number of years all has been good until this last update. You can no longer use fingerprint ID or Face ID as another reviewer stated you have to login your user ID password then wait for a verification. In this case calling the office getting the verification, then going back into the app to take money, this is ridiculous. I tried calling customer support after being on hold for 45 minutes trying to explain the problem they hung up on me. Apparently they have no customer support. I am now looking for a different merchant account provider. ### 1/5 — Terrible Customer Service *2024-04-08, version 3.7.1* I had an issue with the app and I can not get anyone to help me. I called customer support and after being on hold for 2 hours they hung up on me. This is absolutely ridiculous! ### 1/5 — Not happy *2024-03-29, version 3.8* Does not support Face ID anymore so takes longer to log on to run customer payment when out in the field working ### 1/5 — Terrible *2024-03-01, version 3.7.1* When I first signed up with this company I had a real persons ph#. I could understand this real person. The dialect was like mine. Today it’s terrible. Keep looking for a card provider. ### 1/5 — Call then waiting too long and they don’t care you are !!! *2023-07-12, version 3.7.1* Not good for company ### 1/5 — Deplorable *2023-05-20, version 3.7.1* Horrific over seas customer service center. Extremely high processing costs. Do yourself and your biz a favor and get quick books instead. I wish I didn’t wast the time and money on them. They are nothing but a headache and hours on the phone sharing your personal info with people who can barely articulate a name or address. Yea. I totally trust them with my company’s financial credentials.. ### 1/5 — Stay away from this company!!! *2023-03-17, version 3.7.1* They have all kinds of fees and they take money out of your account on the sneak. Do not use them….. very very shady business….. ### 1/5 — Stops/freezes all the time *2023-02-21, version 3.7.1* This app freezes on a regular basis and we can’t proceed with payments, which is unacceptable- I’m very close to getting a new company. Very poor phone assistance. ### 1/5 — Money hungry vultures *2021-03-10, version 3.6.1* Dont do business with this company , they have hidden fees and charge you payment card without notice and large fees out of nowhere ## Most praised reviews (10 highest-rated) ### 5/5 — App works great! *2023-03-26, version 3.7.1* Vibrant Merchant Solutions set me up with CardPointe and they have great customer support. If you want a simple way to take card payments with low transaction fees, then CardPointe is the way to go! ### 5/5 — Should I delete? *2021-09-29, version 3.6.2* I love the app and what it does but the logo kinda looks like an evil eye to me. I don’t want to support such things. ### 5/5 — Great App Easy to Use *2020-02-15, version 3.6* This app is great. Constant improvements being made. Easy to add products and different categories to add to a cart and Bluetooth connectivity to printers and card readers. Do anything everywhere at anytime with better rates and customer service than other popular services. ### 5/5 — Great App! *2016-04-15, version 1.1* The app looks really cool, and it's so easy to use! ### 5/5 — Glad they made this *2016-04-11, version 1.0* Great to now have an iOS app - makes it so easy to see what transactions my business is making. Powerful data. ### 5/5 — On pointe *2016-04-08, version 1.0* Swipe swipe. ### 4/5 — App works well, design could be better *2022-03-11, version 3.6.2* The font and color design on the app is very difficult use in a sunny outdoor environment. The font is too thin so numbers are hard to see and colors/contrasts are so light it’s almost an unusable app when outside. ### 3/5 — Login *2024-12-31, version 3.8.1* Login process has extra unnecessary steps. Not related to security. Please update so there is no Google sign-in steps and emailing codes from a familiar device. User interface is very friendly. ### 2/5 — Terrible access. *2024-07-25, version 3.8* The login is truly inconvenient. Last version was much better ! ### 2/5 — Update is keeping this from being 5 star *2024-04-23, version 3.8* We loved the app & Everything was working fine with the app until this last update. We get logged out and then they want to send us an email every time. We run a tow business & can’t have our guys having to log in and try to retrieve an email eveytime the app decides to log them out. Not all of them have access from their devices to check the email accosiated with their account while in the field. Some actions such as a finger print, Face ID DO NOT work any longer as well. Please fix this ASAP! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*