# CardSnap - Sports Card Scanner — user reviews

> 7 indexed App Store user reviews of CardSnap by OPTONO LIMITED, rated 4.80/5 from 424 ratings.

- Source: https://appshunter.io/ios/app/cardsnap-sports-card-scanner/id6758319132/reviews
- App overview in markdown: https://appshunter.io/ios/app/cardsnap-sports-card-scanner/id6758319132.md
- Rating breakdown: 5★ 375 · 4★ 24 · 3★ 9 · 2★ 5 · 1★ 11

## Most critical reviews (7 lowest-rated)

### 1/5 — No customer service

*2026-07-23*

When I first started the app would take pics of both front and back side of cards. No only one pic. 
Also I sent 3-5 emails asking customer service why this is and zero response.

**Developer response:** Hi there, we are concerned after reading your review and sincerely want to resolve this issue for you. You can also submit your feedback within the app. If it’s convenient, please contact us via kefu@w8l3d9g.com and describe the specific problems in detail. We will try our best to optimize the app. Thank you!

### 1/5 — Not the right card you diagnosedI’m

*2026-06-01*

I took a picture of kon knueppel and you said it was Kobe Bryant not good lol

**Developer response:** Hi #1TheMayor1, we are very sorry for the inaccurate recognition result that brought you a bad experience and sincerely want to help you optimize this problem. If it's convenient for you, we kindly request you to contact us at kefu@w8l3d9g.com and tell us the specific picture you uploaded. We will do our utmost to improve our recognition algorithm. Thanks!

### 1/5 — Scam

*2026-05-17*

Immediately after I clicked try for free then a week later I’ll be charged .99c. I was charged $14 for the free trial. What a joke

**Developer response:** Hello SelfReview, I sincerely apologize for your poor experience. We must properly resolve the issue of your deducted payment, but we need your cooperation to verify the order information. We kindly request you to contact our customer service at kefu@w8l3d9g.com, and we will definitely give you a satisfactory answer.

### 1/5 — Lacks options to evaluate subgrades

*2026-04-03*

I was told and sold on this app that you could scan it and I could tell you if it was set or not. I can’t find anywhere on here that does it. Waste of my time.

**Developer response:** Hi Drewslist, we are very anxious about your comment and sincerely want to help you resolve the issue. If it's convenient for you, we kindly request you to contact us at kefu@w8l3d9g.com and point out the specific problem. We will do our utmost to optimize it. Thanks!

### 4/5 — Good. Can Become Amazing

*2026-04-04*

I like the app a lot. Couple of suggestions- could you please add the ability to have folders, either manual or auto generated to put cards into meaningful piles (raw vs graded, by year, team or athlete or custom). Longer term it would also be amazing if you could trigger a reassessment. It’s infrequent but sometimes the AI makes a mistake and doesn’t take into account all details of the card.  If you manually enter some additional details there is no way to reassess. Also find this to happen with BGS cards.

**Developer response:** Hi HozzyBoy! I'm so happy to receive your five-star review! Your recognition is the greatest motivation for us to keep striving. I wish you a pleasant experience

### 5/5 — Best identifying App

*2026-03-31*

This is by far the best app for identifying cards

**Developer response:** Hi Coreda10! I'm so happy to receive your five-star review! Your recognition is our greatest motivation to keep striving. I hope you enjoy using it~

### 5/5 — Effective!!!

*2026-03-12*

Accurate identification

**Developer response:** Hi Alkiooiy! I'm so happy to receive your five-star review! Your recognition is the greatest motivation for us to keep striving. I wish you a pleasant experience~

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*