# CardValet — user reviews > 133 indexed App Store user reviews of CardValet by Fiserv, Inc, rated 4.60/5 from 18,753 ratings. - Source: https://appshunter.io/ios/app/cardvalet/id849898083/reviews - App overview in markdown: https://appshunter.io/ios/app/cardvalet/id849898083.md - Rating breakdown: 5★ 15,140 · 4★ 1,722 · 3★ 577 · 2★ 309 · 1★ 1,005 ## What do users think of CardValet? Overall sentiment: neutral **Pros** - 🚀 Real-time transaction alerts - 🔒 Ability to lock/unlock card - 💡 Customizable spending limits - 👍 Convenient card management **Cons** - 🐛 Frequent login issues - 🐛 Unreliable connectivity - 🐛 Disappearing transaction history - 👎 Reduced functionality after updates **Commonly reported bugs** - Unable to reset password - Inconsistent account syncing - Repeated 'too many devices' errors **Most requested features** - Balance and spending overview - Fingerprint/biometric login - Ability to add multiple cards - Improved notification system ## Newest reviews (20 of 133) ### 3/5 — Can’t view balance *2025-10-22, version 6.2.1* I used to love this app because it was super simple and easy to use. Much easier than using the app that’s run with my bank. Unfortunately, about two or so weeks ago the app suddenly stopped showing my balance. No glitch or anything, the option to view balance is just completely gone. ### 2/5 — Not the best banking app *2025-10-09, version 6.2.1* I’ve had this app for quite a while and it doesn’t have a lot of features, it’s really simple but that was ok until now that I’ve been trying to check my balance which I usually use it for that and it doesn’t have that option anymore. ### 2/5 — No place to pay? *2025-09-22, version 6.2.1* There is no option or a way to pay your credit card. Kinda frustrating ### 1/5 — Extraordinarily poor design *2025-08-23, version 6.2.1* This app feels like it was designed by a high school kid for their first app design homework assignment. Features are missing with no way to add a payment account. The UI is atrocious and looks like it was designed for the iPhone 6 and never updated for any device with the notch or Dynamic Island. Thumbing through the settings via the hamburger menu in the top right opens a new page each time and if you want to go back it’ll make you hit the back button a million times as you slowly make your way through every single previous page. Why in the works did my bank opt for this horrid app? ### 1/5 — Sits at “establishing secure connection” *2025-08-19, version 6.2.1* Missed a payment due to not being able to login for 3 weeks ### 1/5 — lock *2025-08-17, version 6.2.1* it wont open for me anymore i dont like not having secure connections ### 1/5 — Nightmare *2025-08-04, version 6.2.1* If you regularly buy items at Amazon or use Apple Pay forget this app - unsubscribing is its own adventure - it’s been nothing but a headache - never again ### 1/5 — Always locks up. *2025-07-15, version 6.2.1* After several frustrating attempts the app finally let me log on to the app to turn on my ATM card. After the transaction it won’t let me log back in to turn it back off. This happens every time I try to use. This app lately. I’m not feeling very secure using the app any more. ### 3/5 — Freezes *2025-07-12, version 6.2.1* 7/12/25 Constantly freezes. Turned the phone off then back on app still will not open. Deleted the app & redownload it all still will not open. Still getting notifications but can’t open the app to review. Thank goodness I’m not in a situation where I need to turn my card off or on. Please fix asap ### 3/5 — Freezes constantly *2025-07-07, version 6.2.1* This freezes constantly on my iphone 14 ### 1/5 — Won’t process *2025-07-04, version 6.2.1* Most of the time when I try to turn my card on it just sits at processing, then when I try to log back into the app a while later it will not even give the option to log in or new user. This time I was able to get a card turned on but, now I can’t log in to turn it back off because the app won’t load. ### 1/5 — Login *2025-07-03, version 6.2.1* Worst app!!!! It won’t let me login!! ### 1/5 — Always down *2025-06-26, version 6.2.1* I can never log in when I need to ### 2/5 — Terms and conditions *2025-06-24, version 6.2.1* Have not been able to use yet. When terms and conditions show up they are in ascii characters and are unreadable. ### 1/5 — Log in issues *2025-05-22, version 6.2.1* I don’t know what’s gone on since the update on this app, but it won’t let me log on. Sends me push notifications via app but log in fails no matter what I do. And it keeps saying that my card isn’t valid or the card issuer isn’t signed up for the app but that’s the only reason I got the app in the first place. Can’t even contact anyone for these issues without logging in, but the app WON’T let me! Extremely irritating. ### 3/5 — Issues regarding old phone number *2025-05-08, version 6.2.1* I’ve had this app before with my old bank account a few years back before I switched to a different bank. I reopened my old one recently, got a new card and they updated my phone number in the system but anytime I try to register as a new user with my new card, it sends a security token to my old phone number which I do not have access too. I’ve contacted my bank 3-4 times about this issue, explained thoroughly, and nothing has been done even after they’ve updated my phone number into the system. How can this issue be resolved ### 1/5 — Not good app *2025-04-03, version 6.2.1* This app was going well into they tried too tell me I’m typing the wrong information I been typing in since I had the app with no problem but 2 days ago it keeps saying I’m typing the wrong into but everything is right I’m typing now my card is lock an I can’t access funds ### 3/5 — Stressful *2025-04-01, version 6.2.1* This app crashes a lot. Continues to say waiting on a connection but all my bars are up with a strong connection. This happens way too often. ### 1/5 — App been down for over 24 hours ! *2025-03-28, version 6.2.1* I haven't been able to unlock my card in days . This is one huge inconvenience, I will never use this app again ! ### 1/5 — No notifications *2025-02-27, version 6.1.0* I used to really love this app because the notifications were able to to stop any potential fraud. As of late I’m not getting notifications on any purchases and my notifications are on. I have deleted this app many times to see if it will work and nothing. Please fix ASAP ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Sign Up ive used *2026-08-15, version 6.3.0* No matter the pasword its always wrong. ### 1/5 — This app has gone down hill severely *2026-01-18, version 6.2.1* I never leave reviews but this app made me want to throw my phone in anger. It used to be half decent but after now it’s not even that. It’s just flat out bad. The UI is clunky, the app glitches out and refuses to open regularly, and they removed the balance button. That last part is what makes me mad. For the MANY years I’ve used this app it had a button to check your balance. They took that away a while ago for no reason and made the app borderline unusable. What made me write this review is what happened today. I received money via Venmo to get something for a friend. I got the push notification saying $17.69 was added to my account. The total was $17.20. My card declined 3 times. That isn’t the apps fault, however that never would have happened if they HAD A BALANCE BUTTON!!! If you like actually knowing how much money you have don’t get this app. I hope whoever decided to remove the balance button gets removed from the team because that is quite possibly the stupidest decision I’ve seen a BANK APP make. I’m genuinely considering changing banks just so I never have to use this app again because what bank app doesn’t let you see your balance!?!? This one apparently. ### 1/5 — App not working *2025-11-03, version 6.2.1* App not working on WiFi is only working on my cellular data ### 1/5 — No direct support *2025-10-01, version 6.2.1* The app has stopped my card after a purchase. Couldn’t use it. The bank said card valet locked it. No way to contact card valet. Another instance, Tried to enter a new card and made a mistake on the security code, no way to correct. Had to delete app and start over. Bank always says to contact card valet. Good while it works.. ### 1/5 — Slow *2025-09-30, version 6.2.1* Super slow . Stresses me out when I’m just trying to pay . Tried 5 different times waiting for so long each time. Still waiting 😔 ### 1/5 — Hasn’t opened and loaded in since Initially putting card on the app *2025-09-27, version 6.2.1* I put my bank card in the app when I first installed it. Tried to get in the app a second time and it never opened back up again. It stayed on the loading screen well over 30 minutes unchanging. ### 1/5 — Terrible *2025-09-25, version 6.2.1* I’ve had this app for a few years now and I’ve had nothing but problems with it. I can’t ever get this app to open. It’s always just thinking thinking thinking. It’s a pain in the a&$ I have tried to uninstall it and reinstall it and it just never opens for you. I’m sick of using it. ### 1/5 — App no longer functional *2025-09-14, version 6.2.1* This app hasn’t worked for months… can no longer make card payments to CorTrust Account. Called multiple times but nothing has corrected or updated… ### 1/5 — Crashing *2025-09-11, version 6.2.1* Constantly crashes, unable to sign in and turn card on or off. Freezes frequently and can take hours to start working again. ### 1/5 — Yuck *2025-09-02, version 6.2.1* I experienced nothing but trouble after I downloaded this app. I deleted it, but still continued to have trouble because of it. ## Most praised reviews (10 highest-rated) ### 5/5 — Nightmare *2025-01-10, version 6.1.0* I am having a big problem trying to log into Card valet. I don’t know what has happened recently that I’ve tried to go. Try to see my immediate purchases, but I have not been able to pass the screen that needs a security token. Because Card valet has the last four numbers of my Social Security number attached to my account. Instead of having the last four of my phone number so that I could get the security token so that I can input it inti the fields. I have spoken with Tonderleir Washington and Kathy Hogan and they have not served well at all. They have given me attitude, pride, sarcasm, they have hung up the phone on me , an arrogance & better than attitude. This is the worst Customer Service Federal Credit Union I have ever had. ### 5/5 — Great App *2024-11-08, version 6.0.13* I have been using this for a few months now and I am very impressed by the quality of the app! I love the fact that it alerts you to a transaction every time you do one! ### 5/5 — Problem solved *2024-06-18, version 6.0.11* I love this app. I had been using this app for the last couple of years and it’s been great especially when I balance my credit card statements so I can check for missing charges. I am a little disappointed that my financial institution has chosen to stop supporting this app without notifying the members. I do appreciate the response from the app developer to my questions. ### 5/5 — ? *2023-07-25, version 6.0.4* I was loving the app but now it doesn’t display my correct balance! I’ve deleted the app and reinstalled it but it won’t change! ### 5/5 — Used to work great *2021-10-18, version 5.50.2* This app has been a life saver but for the past few days I’m getting zero alerts when our cards are used. Nothing has changed on my end so there is no reason for it not to work. When I look at the card activity it doesn’t even show the transaction until days later. What’s the point of this app if it isn’t going to work as intended. Please fix! Update: It started working again, thanks for fixing it. I’ve updated my review as the app is working as intended. Maybe you could add some way of letting customers know when there is a disruption in services? **Developer response:** Hi, Thank you for letting us know. This is a known issue with some transactions not making their way to the app. It is actively being worked on and should be resolved soon. Thank you for your patience. ### 5/5 — Peace of mind *2021-06-10* This app has been a wonderful tool, enabling my husband (who has Alzheimer’s) to continue using his debit card when he wants to pay for something. I was so stressed about his spending before I was able to track it, because he charged stuff online and by phone without having any idea what he was doing, even signed up for recurring charges for services he never used. I was often on the phone with one company or another trying to straighten it out. Now, however, I can monitor his spending, and have set Card Valet to allow him to use his debit card only if he is at the place in person. No more random online or phone charges! So grateful this allows him a measure of freedom, while also keeping me informed. **Developer response:** Fantastic! Thank you for the review! ### 5/5 — Fraud protection *2021-02-28, version 5.41.1* Thanks to Card Valet I was able to stop two attempts to charge my card through Uber. I was awakened at approx. 1230am showing the charges denied I immediately locked my card and next morning got msg to call fraud protection which I did and they cancelled my card and issued a new one. Don’t use your card at gas stations and be careful of ATM This is the 3rd time my card was stolen only this time with card valet they didn’t get money. Thank you Card Valet 10 stars. 👍 ### 5/5 — Last upgrade *2020-07-31, version 5.0.1* Really the app after each upgrade is worse. I can’t get log in after the last upgrade. It isn’t recognize my password. Once time I could to change of password but the card inside was my old card. I unable of to get a new password, it doesn't send me an email for recovery it. I can’t to do anything. I can’t have the app. Anyway the old version of the app was much better. The app with the another icon where the first screen was a lady with a cup coffe in her hands ### 5/5 — New update isn’t great *2020-05-19, version 5.0.0* The app is good for seeing what happens to your account and card , but the new update took out a lot of things I liked from the other version, you can’t see how much money you have in your account anymore also every-time you log in you get a notification saying too many devices have logged in on your account and then says your session will be terminated .... like what I only use ONE DEVICE I honestly don’t like the app that much anymore because of the update ### 5/5 — Such a relief *2020-04-04, version 3.1.12* I love this app because it allows you to have real time balances of every purchase and to control your spending limit if you wish. It also allows you to have complete control of you’re debit card. Say you misplace it it allows you to shut it off until u find it and it can be turn on as soon as you find it. Without needing the bank. I love this app! highly recommend other Banks use this app! Everyone would benefit from it!!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*