# Care Health - Customer App — user reviews

> 144 indexed App Store user reviews of Care Health by Care Health Insurance Limited, rated 4.60/5 from 290 ratings.

- Source: https://appshunter.io/ios/app/care-health-customer-app/id1451697831/reviews
- App overview in markdown: https://appshunter.io/ios/app/care-health-customer-app/id1451697831.md
- Rating breakdown: 5★ 230 · 4★ 33 · 3★ 8 · 2★ 4 · 1★ 15

## Newest reviews (10 of 144)

### 1/5 — Family insurance - no option to create individual member profiles

*2026-06-10, version 4.5.2*

The app doesn’t have provision for individual members of the family insurance so each one can have their contact for the app, where in they can monitor and keep track of their individual claims. For NRI policy bazar customers with cashless India cover - the data migration is defaulted to some parameters and doesn’t accept their UAE mobile numbers. The provision to change details like mobile and address are deeply embedded in chat bot and policy detail service when all you need is the ability to add a family members and edit te profile of each family members

### 1/5 — Never to take this insurance

*2026-05-25*

Recently my wife was diagnosed with acute pancreatitis so I admitted her to Medicover hospital in Kharghar Navi Mumbai where I came to know she has acute pancreatitis. I joined care health insurance in April and may she had issue but company did not give me claim they rejected claim saying she had acute pancreatitis earlier and I hide it from them but that’s not true company did all background check they had no proof regarding it still they rejected my claim and also made wife wait in hospital for two days even after she got discharge which I have to pay in cash so I will tell all of you not to join this insurance company as they will never tell
You anything properly and also never assist you properly.
They are kind of fraud so be sure before joining this

**Developer response:** Hi, thank you for your review. We're committed to improving our app and your experience. Please contact us at Customerapp@careinsurance.com with more details about the problem you're facing. We aim to resolve this promptly. --- Kirt, Care Health Support

### 1/5 — Misselling and lack of support by agent Aniket Jha

*2026-05-15*

I purchased a 3 year health policy with a single upfront payment. During the sale, the representative, Aniket Jha, was incredibly pushy to secure the payment. He explicitly assured me that full-body health checkups at Max Hospital would be covered after one year.
It has now been over 1.5 years, and the app does not allow me to book the checkup. When I finally got a response from Aniket, he changed his story, claiming Max Hospital denied it and that only limited tests are allowed. He has since stopped answering my calls and messages, leaving me with no clear answers.
This is a clear case of misselling and terrible after-sales service. I request immediate escalation, clarity on my promised benefits, and a resolution to my booking issue.

**Developer response:** Hello Rajani, we're sorry to hear about the issues you've encountered with our app. Please email us at customerapp@careinsurance.com with more information so we can assist you in resolving this matter. We appreciate your feedback and patience.

--Garima, Care Health Support.

### 2/5 — Not response

*2026-05-10, version 4.5.1*

My one emi bounced and it is showing policy expired. I paid due amount still it is not showing.

### 5/5 — Offers good insurance plans

*2026-04-20*

I had Care Health Care plan in 2025. Due to unavoidable circumstances I could not renew the policy. But I finally got around to it. I got a fantastic deal through Tata Neu.

What I like the most is how they motivate people to stay healthy, like giving a discount if you complete 10k steps every day, and access to fitness centres. 

Definitely worth every penny!

**Developer response:** Hello, thank you for your 5-star rating ! We're delighted to hear you're enjoying our app. If you have any suggestions or need assistance, please feel free to reach out. Your support means a lot to us.

---Kirti, Care Health Support.

### 5/5 — Great service

*2026-03-24, version 4.4.0*

Best insurance policy

### 2/5 — App not living up to its potential, certain features by which we could get discounts not working

*2026-03-04*

The app takes sometime to launch, the Well /Health feature by which we could track our daily activities to be able to get the required discounts in future does not work. Rather it never worked, The app has all the necessary permissions yet it does not sync. For eg my phones tracker shows the steps completed but those never gets synced to the app, so what it interprets is that in future while renewing the policy you guys would blindly say you have not completed the goals so are not eligible for the discounts.
So either this feature is a gimmick or no one cared to fix it.

**Developer response:** Hi, we're sorry to hear about the issues you've encountered with our app. Please email us at Customerfirst@careinsurance.com with more information so we can assist you in resolving this matter. We appreciate your feedback and patience.

### 4/5 — Easy claim submission and tracking

*2026-03-03*

Good

**Developer response:** Hi, we appreciate your very encouraging review. It's wonderful to know that our app is meeting your needs. Thank you for being a valued user!
--- Rhea, Care Health Support.

### 5/5 — Perfect

*2026-02-21*

I love this application.

### 2/5 — Worst App Release update and worst Support Team

*2026-02-13, version 4.3.40*

I am the policy holder, i am using step tracker to avail the discount on my policy premium. Sometimes it has slowness/loading issue and sometimes it’s steps are showing correct data and do not sync properly. Sometimes the policy is also not mapping. 

Whenever team updates the app there should be notification and release notes too like what was being updated and where we can see what. 

When i raise the issue, support even not reply on the mail or call they just close the ticket after 3-4 days. 

Pathetic service only sales team/Renewable team/ Agents are active in selling the policy after that no support from the service team.

## Most critical reviews (10 lowest-rated)

### 1/5 — Terrible Claim Settlement – Waste of Time and Money

*2026-08-19*

Extremely disappointed with Care Health Insurance. I submitted a genuine hospital claim of ₹30,000 with all the original documents, but they without a proper explanation reject Every time I follow up, customer support comes up with new excuses and asks for documents that were already submitted. It is completely frustrating and a total waste of money and time. Better to choose other reliable insurance providers than dealing with this harassment during emergencies. Not recommended at all!
केयर हेल्थ इंश्योरेंस से बहुत निराशा हुई। मैंने ₹30,000 का एक सही हॉस्पिटल क्लेम सभी ओरिजिनल डॉक्यूमेंट्स के साथ जमा किया था, लेकिन उन्होंने बिना किसी सही वजह के उसे रिजेक्ट कर दिया। हर बार जब मैं फॉलो-अप करता हूँ, तो कस्टमर सपोर्ट नए बहाने बनाता है और ऐसे डॉक्यूमेंट्स मांगता है जो पहले ही जमा किए जा चुके हैं। यह बहुत परेशान करने वाला है और इसमें पैसे और समय की पूरी बर्बादी होती है। इमरजेंसी के समय ऐसी परेशानी झेलने से बेहतर है कि किसी दूसरे भरोसेमंद इंश्योरेंस प्रोवाइडर को चुना जाए। इसे बिल्कुल भी रिकमेंड नहीं किया जा सकता!

### 1/5 — Extremely Disappointed with Care Health Insurance – Think Twice Before Choosing

*2026-08-12*

I am extremely disappointed with my experience with Care Health Insurance. This policy was taken for my mother, and despite paying a significant premium and submitting all the required medical documents and doctor’s justifications, the claim has been rejected three times.

What is most frustrating is that I do not feel the case was properly evaluated. We provided all the relevant medical records and explanations, but the claim was still rejected without a satisfactory and convincing justification.

The whole purpose of health insurance is to provide financial support during a medical emergency. After paying high premiums, facing repeated claim rejections is extremely disappointing and has seriously affected my trust in the company.

My family health insurance renewal for my wife and daughter is due in three days. Based on this experience, I am now planning to move my family’s insurance to another provider.

Based on my personal experience, I would strongly recommend that people carefully evaluate Care Health Insurance and the claim settlement process before purchasing a policy. I would also suggest doing thorough independent research before buying insurance through Policybazaar or any other aggregator, rather than relying solely on their recommendations.

Care Health Insurance needs to provide much better transparency, proper claim evaluation, and clear explanations for claim decisions.

Very bad experience. After paying premiums when you actually need the insurance, this is not the kind of support a customer expects.

**Developer response:** Hello, we apologize for the inconvenience you've faced. Your satisfaction is important to us, and we'd like to address your concerns. Please send us an email at customerapp@careinsurance.com with the details of your issue. Thank you for your patience.

--- Parna, Care Health Support.

### 1/5 — 1 Star – Extremely Disappointing Experience

*2026-08-09*

I am honestly exhausted with the way my issue is being handled. I purchased a Care Health Insurance policy with the FITPASS/Be-Fit benefit, but the gyms that were initially available in my area are no longer accessible.

Even the gyms that are currently being shown in the app are **not accessible to me**. When I try to register/access them, it shows **“Registration Device does not match”**, so I am unable to use the benefit at all.

I have contacted customer support multiple times and sent emails, but I am not getting a proper response or a meaningful resolution. I have been following up again and again, and it is extremely frustrating to keep explaining the same issue without anyone actually resolving it.

At this point, I just want a proper solution — either restore the promised benefit/access or provide an appropriate resolution/refund. **Please stop giving generic responses and actually address the issue.**

Very disappointed with Care Health’s customer support and the way this entire matter has been handled.

**Developer response:** Hello, we apologize for the inconvenience you've faced. Your satisfaction is important to us, and we'd like to address your concerns. Please send us an email at customerapp@careinsurance.com with the details of your issue. Thank you for your patience.

--- Parna, Care Health Support.

### 1/5 — Worst app with pathetic developers

*2026-08-08, version 4.5.8*

Worst app ever

### 1/5 — Bad service

*2026-08-07*

"ಎಚ್ಚರಿಕೆ! ಯಾರೂ ಈ ಆಪ್ ಅನ್ನು ಡೌನ್ಲೋಡ್ ಮಾಡಿಕೊಳ್ಳಬೇಡಿ, ಇವರ ಸಂಸ್ಥೆಯ ಸೇವೆ ಸರಿಯಿಲ್ಲ. ನಾನು ಮೂರು ವರ್ಷಗಳ ಹಿಂದೆ 'ಫೋನ್ ಪೇ' (PhonePe) ಮೂಲಕ ಇವರ ಇನ್ಶೂರೆನ್ಸ್ ತೆಗೆದುಕೊಂಡಿದ್ದೆ. ಆದರೆ ಈಗ 'ನಾವು ಫೋನ್ ಪೇ ಜೊತೆ ಮಾಡಿಕೊಂಡಿದ್ದ ಒಪ್ಪಂದ/ನಿರ್ಧಾರವು ಮುಕ್ತಾಯಗೊಂಡಿದೆ, ಈಗ ಮುಂದುವರೆಯಲು ಆಗುವುದಿಲ್ಲ, ಹೊಸದಾಗಿ ತೆಗೆದುಕೊಳ್ಳಿ' ಎಂದು ಹೇಳಿ ಸತಾಯಿಸುತ್ತಿದ್ದಾರೆ. ಹೀಗೆ ಹೊಸದಾಗಿ ತಗೊಳ್ಳುವುದರಿಂದ ಮೊದಲಿನಿಂದಲೂ 'ವೇಟಿಂಗ್ ಪಿರಿಯಡ್' (Waiting Period) ಎಲ್ಲಾ ಮತ್ತೆ ಅನ್ವಯವಾಗುತ್ತದೆ, ಇದರಿಂದ ಗ್ರಾಹಕರಿಗೆ ಬಹಳಷ್ಟು ತೊಂದರೆಯಾಗುತ್ತದೆ. ಗ್ರಾಹಕರ ಹಣ ಮತ್ತು ಸಮಯದ ಜೊತೆ ಚೆಲ್ಲಾಟವಾಡುವ ಇವರ ಸೇವೆ ನಿಜಕ್ಕೂ ಬೇಸರ ತಂದಿದೆ.""Warning! Please do not download this app; their service is completely unreliable. I had taken this insurance through PhonePe three years ago. Now they casually claim that their partnership with PhonePe has ended and we cannot continue with the existing plan, forcing us to buy a brand new one. Because of this, all the waiting periods and terms restart from scratch, causing massive inconvenience to customers. Save your time and money by avoiding them."

**Developer response:** Hi, your feedback is important to us.  Please send us an email at customerapp@careinsurance.com along with your Policy/Contact details for further assistance.

### 1/5 — Unable to Renew

*2026-07-30, version 4.5.8*

It says policy is up for renewal. When i click ok , it does not do anything

### 1/5 — service issue

*2026-06-26, version 4.5.4*

Extremely disappointed with FITPASS. My account has been blocked since 3 June, even though my insurance policy is active. I have contacted customer support multiple times, but there has been no proper resolution or clear explanation. It’s been weeks and my account is still blocked.

This is unacceptable for a service that people rely on for their fitness routine. Please unblock my account as soon as possible and improve your customer support. I hope someone from the FITPASS team notices this and resolves the issue.

### 1/5 — Extremely poor customer support

*2026-06-21, version 4.5.4*

My cashless claim rejected telling the reason as emi pending. However even after providing the full transaction details, they are still replying as emi pending. Looks fraud insurance

### 1/5 — Disappointing User Experience

*2026-06-15, version 4.5.3*

Since yesterday, the app has completely stopped working. It just says, “Unable to process your request. Please try again after some time.”

I have been using this app for over a month and a half, and it used to be quite inconsistent in loading items on the homepage. This issue must be addressed on priority once the application is up and running!

I have tried offloading, uninstalling, and reinstalling the app multiple times, but it hasn’t helped.

This is a health insurance application, and policyholders might need it at any time of the day. I expect this app to be functional 24/7 and to earn the trust of its customers.

At the moment, I feel that this application is unreliable for customers like me. However, I am optimistic that the team behind this application will change my opinion in the near future and make things right soon.

### 1/5 — It’s a very poor health insurance i seeing in my life.

*2026-06-11*

Care Health Insurance is a very poor and disappointing insurance company. The staff seem completely unprofessional and only interested in taking people’s money.

My wife was suffering from severe stomach pain, so I applied for a cashless claim at one of their network hospitals. However, they rejected the claim, stating that the treatment was related to infertility or fertility issues. This was completely incorrect. The doctor even provided a written letter clearly stating that the condition was not related to infertility or fertility in any way.

Despite this medical clarification, Care Health Insurance still rejected the claim. Because of this experience, I would never recommend this insurance company to anyone, and I would advise others to think carefully before purchasing a policy from them.

**Developer response:** Hi Shubh, we're sorry to hear about the issues you've encountered with our app. Please email us at customerapp@careinsurance.com with more information so we can assist you in resolving this matter. We appreciate your feedback and patience.

--Shivangi, Care Health Support

## Most praised reviews (10 highest-rated)

### 5/5 — app

*2026-08-22, version 4.5.11*

Very good app .very convenient

### 5/5 — Service

*2026-07-11, version 4.5.6*

Application appointment very fast

### 5/5 — Good

*2026-07-05, version 4.5.4*

Good

### 5/5 — App not open

*2026-06-16*

I am facing an issue with the Care Health application. The app is not working properly and is not opening on my device. Additionally, I am also unable to log in on another phone using OTP, as the verification is not getting completed.

I have already tried basic troubleshooting steps such as restarting the phone and reinstalling the app, but the issue still persists.

Kindly look into this matter and help me resolve it at the earliest, as I am unable to access my account and related services.

**Developer response:** Hi, we have received your feedback. Do write to us at customerapp@careinsurance.com if you need any further assistance. 

--Shivangi, Care Health Support

### 5/5 — Care health

*2026-06-02, version 4.5.2*

Care health company achhi h
Main 2 year se juda hua hu 
Ye company health ko Sahi rakhne k liye gym bhi use krne k liye deti h all india 

Or iska clame 99% hota h 
Jo bohot achha h 

Jab se main care health se juda hu
 Ab 
All parivar healthe ki jumedari ab care health leti h 

Jai Shree ram

### 5/5 — Mr

*2026-05-29, version 4.5.2*

Very user friendly

### 5/5 — Easy to Use

*2026-05-17, version 4.5.2*

App is very user, friendly and very convenient for elderly people to navigate the policy screen and renewal option is also very convenient overall very good experience

### 5/5 — Trustworthy insurance . Great customer service.

*2026-05-14, version 4.5.2*

Claim processing was hassle free and quick right from the beginning till the settlement stage. App interface is intuitive and easy to navigate. Overall great experience with Care Health Insurance. Highly recommend if you are looking for a trustworthy and convenient insurance provider!

### 5/5 — Nice

*2026-05-13, version 4.5.1*

Good

### 5/5 — Himanshu

*2026-05-13, version 4.5.1*

Good

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*