# Care+ Diagnostics — user reviews > 29 indexed App Store user reviews of Care+ Diagnostics by SERVICE LEE TECHNOLOGIES PRIVATE LIMITED, rated 1.10/5 from 38 ratings. - Source: https://appshunter.io/ios/app/care-plus-diagnostics/id6454846582/reviews - App overview in markdown: https://appshunter.io/ios/app/care-plus-diagnostics/id6454846582.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 36 ## Newest reviews (17 of 29) ### 1/5 — Completely Unacceptable Experience *2024-01-03* Our firm buys hundreds of thousands of dollars in product from Samsung. I am reaching out to my CIO today to tell him to contact our sales VP and put future purchases on hold until I can re-evaluate whether this experience is in our best interests. Samsung should be ashamed to have this company as a service provider and they are going to hear the negative feedback from us directly. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — Horrible App *2023-11-30* Has to be one of the worst experiences signing up for a service contract I’ve ever had. Took me over half an hour and well over 100 attempts at a screenshot before it was able to register my IMEI number. And also for the price of these contracts they should never have to make you wait up to 48 hours just to let you know if your pictures were good enough!!! God forbid if something happens to the phone in between now and then. They really need to either have a person on the other end with you real time when you’re taking these pictures or get back to you within an hour tops if you need to update anything. I love my Samsung phone to death now. It’s really a nifty piece of technology, but the customer experience difference between Samsung and Apple is truly night and day. I dread if something ever happens to this phone because I truly have no faith in them. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — Complete junk *2023-11-29* This is required for Samsung coverage. The app is garbage and doesn’t work. It should be removed from requirement **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — Garbage *2023-11-05* There is no way that you all have not found a better way to verify phones. This is the worst app and verification system I’ve ever used in my life. Please fix this nonsense. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — This is a joke *2023-10-06, version 1.0.4* I will switch back to iPhone for this display of crap. ### 1/5 — Garbage *2023-09-01* Please take this app from the App Store and start over with it. This thing is absolute trash and doesn’t work. Samsung, step up and fix this. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — Does not work on iPad *2023-08-31, version 1.0.4* Ended up using 6 year old Samsung Phone. Customer service says app does not work well with tablets. Android app on Samsung Galaxy 8+ worked without any problem. ### 1/5 — Avoid at all costs. Stick with Apple for a good time *2023-08-30* Probably better to avoid the mess that is Samsung and Servify. You’re not going to get any help with this app if anything goes wrong. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — Does not work on iPad *2023-08-29* Ended up using 6 year old Samsung Phone. Customer service says app does not work well with tablets. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — Avoid at all costs *2023-08-28* What a terrible company. You're not going to be able to get your device validated, and support is incredibly awful. Definitely stay in the Apple ecosystem, you're in for validation failure and lies by support over here. ### 1/5 — GARBAGE DOESNT WORK ON IPHONE 14 PRO MAX *2023-08-24, version 1.0.1* NEED A SECOND PHONE TO GET COVERAGE FOR MY GALAXY FLIP 5 AND THIS APP DESTROYS ANY POSSIBILITY. DEVELOPER IS A MESS ### 1/5 — Terrible app *2023-08-24* And good luck trying to get to customer care they can’t even help you they don’t even understand your questions **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — Unusable *2023-08-20* You have to start over for no reason whatsoever,asks you to take side pictures without touching the phone somehow **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — Save yourself some time *2023-08-18, version 1.0.0* You know how they say a lot of mobile games are a giant waste of time? They have nothing on this. I tried 2 dozen times, with android and iPhone, in different rooms, different lighting, to get this thing to recognize a brand new S23 Ultra. On attempt 14, it finally accepted the pictures, then on the next step where it has “the model” analyze the photos YET AGAIN, it failed. I still haven’t gotten it to even accept photos taken with an S21. The best part? You get 2 attempts when (if) it finally accepts your photos; if you fail a second time, they cancel your Samsung Care. Customer service’s response when I called them? Wait 24 hours and try this mess again, and if (when) it still doesn’t work, I have to email them the IMEI and all of the photos anyway. Want your insurance? Skip the app and just email them the photos, lest you break the phone you’re trying to insure in frustration. ### 1/5 — Worthless *2023-08-17* Continues to be unable to detect imei, then once it does, continues to say device is out of frame. Over and over and over again. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ### 1/5 — Absolutely garbage *2023-08-16, version 1.0.0* It will give u a lot of hard time to scan IEMI and ur phone ### 1/5 — Trash *2023-08-16* Keep telling me the phone has left the frame and force me to start over, even the phone is well in the frame. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage app *2024-08-29* Used iPhone 13 to register my galaxy z fold 6, it kept saying there’s a mismatch on imei but there wasn’t, I checked it at least 10 times and the one registered matches my imei number in the phone. Gave up and took a video and sent in instead. Total trash app **Developer response:** We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further. ### 1/5 — Bill *2024-08-08, version 1.0.6* I hope my phone better than this app. No good at all joke. ### 1/5 — So bad *2024-07-06* My father traded in his old phone and had to use mine for this app and he tried doing it for a hour and a half and it still wouldn’t work! **Developer response:** Hi, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further. ### 1/5 — Can’t log in. *2024-05-07* This app is very frustrating. I am unable to log in with my email and phone number. What now? **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further. ### 1/5 — Don’t waste your time!! *2024-03-24* Samsung is absolutely horrible. Apple care so much easier, please don’t waste your time. Paolo **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further. ### 1/5 — Malfunction *2024-03-09* The app is a waste of time for us as consumers. They ask to evaluate the device, but it's obvious that another device is needed to take the photos and information they request. However, this app only works with Samsung. When trying to use my iPhone, since I am a user of both ecosystems, this app only says: 'Apologies! It seems we are experiencing some trouble but our team is working to fix it. Please try again in some time or contact our support team.' How on earth do they expect us to continue with the process? **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further. ### 1/5 — Terrible App *2024-02-15* Why is it so difficult to take a picture of a screen, the camera isnt even oriented right. This was honestly one of my worse app experiences in a long while. The fact that you have so many review stating the same thing, and yet it still is not fix is something you should be ashamed about. Do better !! Also a wait time is ridiculous! **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further ### 1/5 — Think I'll get an iPhone next time *2024-02-08* Who thought this was a good idea for signing up for Samsung Care? Samsung messed up my order, so I had to re-purchase Samsung Care after receiving my phone, and had to download this app on a different device to take pictures of my phone. The instructions in the app are self-contradictory (e.g., fold the phone and take a picture of the bottom side open), and the whole process is inconvenient, and something I've never had to do in decades of owning Apple products. I'm still within the return period for my phone, so if my submission for my brand new spotless phone isn't "approved", I may just return the phone and get an iPhone now. Update - Day 2: Received an email saying my pictures were "blur" and asked me to send a 20MB mp4 video (note: if you just shoot a video with your favorite device, it will not be 20MB or less, and it will not be in mp4 format). After calling and spending 31 minutes on hold, I learned that the video has to be sent as an attachment, not a link. So, I re-shot the video several times, downloaded a video compression app on my iPad to compress the video, used VLC to convert it from MOV to mp4 and remove the audio, and managed to get it under 20MB to send to them. In short, if you didn't get Samsung Care when you ordered your device, return it and re-order it with Samsung Care - it'll be easier (or, don't buy from Samsung). If you decide to go through with using this app for some reason, carefully check your pictures or get your video production studio ready. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further ### 1/5 — Think I'll get an iPhone next time *2024-02-07* Who thought this was a good idea for signing up for Samsung Care? Samsung messed up my order so I had to re-purchase Samsung Care after receiving my phone, and had to download this app on a different device to take pictures of my phone. The instructions are self-contradictory (e.g., fold the phone and take a picture of the bottom side open), and the whole process is inconvenient, and something I've never had to do in decades of owning Apple products. I'm still within the return period for my phone, so if my submission for my brand new spotless phone isn't "approved", I may just return the phone and get an iPhone now. ### 1/5 — Hot garbage *2024-02-04* I don’t think I have ever written a review for an app, however this process truly is trash. It took me a solid 15 minutes to get the app to recognize that my IMEI numbers were clearly in view. Hopefully Samsung is able to think of a better process in the future because this one was pretty goofy for such a major company. **Developer response:** Hello, We’re here to help! Request you to kindly share your details (email id/ phone number) registered with the Care+ Diagnostics Application on socialmedia@servify.tech to assist you further. ## Most praised reviews (2 highest-rated) ### 4/5 — You got to wait 3 days to use *2023-09-14* I got done with a phone call with Samsung phone call three days ago and the person on call said I needed to wait a few days since it’s new, and now since its day three it finally let me take pictures of my phone without errors! **Developer response:** Thank you for your kind ratings ### 2/5 — Basic app but still needs work *2023-11-11* There should be a picture of how they want the phone oriented for every picture they're asking me to take of it so that I know I'm doing it right. The app description says they added this, but they did not. WHY does the view finder area get skinny on some views??? Then I see at the end that despite me lining it up correctly within the viewfinder, the phone isn't fully in frame at the end upon reviewing my photos! Lastly, the description that reads something like "fold the phone and then place it open" is very contradicting and confusing for galaxy fold users! Did the developers of this app even try using it themselves??? **Developer response:** Since we’ve have not heard from you. We hope your issue has been resolved. Do write to us in case of any assistance, we shall be happy to assist you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*