# CareAR — AR Self-Solve & Remote Support

> Augmented reality platform for visual customer service and field support. (iPhone/iPad app by Carear LLC.)

- Source: https://appshunter.io/ios/app/carear/id1468965844 (this page in markdown: same URL + `.md`)
- Developer: [Carear LLC](https://appshunter.io/developer/1468965843)
- Category: Business, Productivity
- Price: Free
- Rating: 4.70/5 from 20 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 264 MB
- Languages: American English, French (France), German (Germany), Indonesian, Italian, Japanese, Malay, Brazilian Portuguese, Chinese (Simplified, China), European Spanish
- Released: 2019-07-11
- Data updated: 2026-06-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/carear/id1468965844/reviews.md

## What is CareAR?

CareAR, A Xerox Company, provides a smart augmented reality support platform visually enabling your customer service, field service, and IT service staff to drive greater outcomes and experiences. Deflect costly dispatches and reduce time-sensitive resolutions through self-solve content and remote AR guidance while enhancing safety. Your customers, employees, and field staff now have the next generation support tool to deflect and reduce downtime fast.

CareAR provides enhanced augmented reality tools with immersive visual self-solve content, live video collaboration, live captions with real-time translation, transcription, screen sharing, measurement tool, and capturing pictures and video from support sessions into systems of record together as part of an end-to-end service management workflow, extending value to support teams.

Features
Multiparty: With CareAR's multiparty feature, you can invite as many collaborators as you like to work together in a live, high definition, remote solve session.

Annotation Tools: With one of the industry's deepest AR toolboxes, CareAR users can annotate live video feeds as well as shared images, providing detailed visual guidance to quickly resolve problems.

Session Recording: Hosts can enable session recording to capture video, audio, and AR annotations for post-session playback. Great for critiquing new hires, creating audit artifacts, building up knowledge base content, and more.

Groups: For enterprises, organizing support teams into groups helps to better manage users and study team member performance. You can create groups based on job function, location, corporate organization, language spoken, skillset, or any other attribute. Reporting can be filtered based on group assignment.

Rich Analytics and Dashboards: Administrators, managers, and team leaders get deeper insights in how teams are successfully resolving field issues by using the detailed dashboards provided by CareAR's admin portal.

KPI Builder: Instrument those Key Performance Indicators that matter to your organization using CareAR’s custom KPI builder. Get your customer's perspective on how you're doing. Collect information in a structured manner for rapid feedback, rapid iteration.

True ROI: Using the data made available from CareAR, you can determine the ROI improvements in performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates.

## Key features

- Augmented reality guidance
- Live video collaboration
- Annotation tools
- Session recording
- Multiparty support sessions
- Rich analytics and dashboards

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/carear/id1468965844/reviews.md

### 5/5 — Amazing App

*2023-07-21*

Easy to use and convenient! Beautiful design! Works fast and super cool!

### 5/5 — Works great!!

*2021-10-08*

So awesome when I need troubleshooting! Has great quality!!

### 5/5 — Intuitive Remote Assistance Tool

*2021-08-04*

This product is easy to learn and has an incredible potential to save real money for any enterprise looking to add efficiency to their support resolutions.

### 5/5 — Exactly what future support needs!!!

*2019-12-13*

Incredible!!

## Frequently asked questions about CareAR

### What is CareAR used for?

CareAR is an augmented reality platform designed to provide visual support for customer service, field service, and IT staff. It helps deflect dispatches and reduce resolution times through self-solve content and remote AR guidance.

### Does CareAR offer remote assistance?

Yes, CareAR offers remote AR guidance and live video collaboration, allowing experts to visually assist users in real-time. This includes features like annotation tools for detailed visual instructions.

### Can CareAR sessions be recorded?

Yes, hosts can enable session recording in CareAR to capture video, audio, and AR annotations. This recorded content can be used for training, audits, and building knowledge base articles.

### How does CareAR help businesses measure ROI?

CareAR provides data on performance improvements, dispatch deflection, reduced resolution times, and improved first-time fix rates. Its KPI Builder allows organizations to track specific metrics relevant to their operations.

### Is CareAR available on multiple devices?

CareAR is supported on iPhone, iPad, and iPod devices, making it accessible for a wide range of users within an organization.

### What are the key collaboration features in CareAR?

CareAR supports multiparty sessions, allowing multiple collaborators to join live remote solve sessions. It also includes features like screen sharing and live captions with real-time translation.

### How does CareAR handle user management for enterprises?

For enterprises, CareAR allows support teams to be organized into groups based on various attributes like job function or location. This helps in managing users and analyzing team performance through filtered reporting.

### What is the update frequency for CareAR?

The latest version of CareAR was released on March 27, 2026, indicating regular updates to enhance functionality and reliability. The current version is 26.01.001.

## Version history (last 5 releases)

### 26.01.001 — 2026-03-27

With this release, we introduce the Viewer role! Great for large scale teams who use a lot of self-solve procedures.

### 25.03.001 — 2025-11-03

We're excited to announce the following enhancements to our Assist remote solve capabilities:
- live captions
- realtime translations of captions
- transcription

### 25.02.001 — 2025-06-14

With this release, we include the following:
- updated pen annotation thickness options
- ML test mode performance
- minor bug fixes

### 25.01.002 — 2025-04-11

With this release, we include the following:
- ML model test mode (for users of the scan function)
- image count for scan sessions
- minor bug fixes

### 24.04.002 — 2024-12-21

Misc bug fixes.

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## More apps by Carear LLC

- [CareAR Instruct](https://appshunter.io/ios/app/carear-instruct/id1591277877)
- [CareAR CraftAR](https://appshunter.io/ios/app/carear-craftar/id1598010284)
- [ML Comet](https://appshunter.io/ios/app/ml-comet/id6450452232)

All apps by Carear LLC: https://appshunter.io/developer/1468965843

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*