# CareAware Connect Messenger

> Secure clinical communication and collaboration platform for healthcare teams. (iPhone/iPad app by Cerner Corporation.)

- Source: https://appshunter.io/ios/app/careaware-connect-messenger/id1181224549 (this page in markdown: same URL + `.md`)
- Developer: [Cerner Corporation](https://appshunter.io/developer/391140243)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 3.00/5 from 25 App Store ratings · 16 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.4 · 25 MB
- Languages: American English, French (France), European Portuguese, European Spanish, Swedish
- Released: 2016-12-15
- Data updated: 2026-08-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/careaware-connect-messenger/id1181224549/reviews.md

## What is CareAware Connect Messenger?

CareAware Connect Messenger for iPhone supports clinical mobility by providing secure communication, simplifying care-team collaboration, and supporting effective alert management. With a focus on workflow that supports voice communication, text messaging and alerting on a single device, CareAware Connect Messenger unifies clinical communications across roles and venues.

CareAware Connect Messenger facilitates care team communication and collaboration:

• Quickly text message colleagues within your team, or across your organization
• Engage care team members via a robust unit and service-based directory
• Search the enterprise directory to determine caregiver availability and identify favorites
• Receive alerts and notifications from medical devices, nurse call systems, and Electronic Health Record (EHR)

CareAware Connect Messenger enables secure, clinical communication within a single platform.

IMPORTANT: CareAware Connect Messenger requires your organization to have a valid license and be on Cerner Millennium 2012.01 or higher. If you are unsure about the availability of CareAware Connect Messenger at your organization, please contact your IT department or your Cerner representative. For technical assistance, please contact 1-800-927-1024.

## Key features

- Secure text messaging
- Care team collaboration
- Unit and service directory
- Caregiver availability search
- Medical device alerts
- EHR notifications

## Recent user reviews (10 of 16)

All indexed reviews: https://appshunter.io/ios/app/careaware-connect-messenger/id1181224549/reviews.md

### 2/5 — Buggy and slow

*2026-01-18*

App has been decreasing in functionality for a few months. At first when I found it, it worked well and was much better than our terrible off brand smartphones that are slow and have weird autocorrect. The app has slowed significantly and now the last week or so isn’t working well. It doesn’t open, or logs out completely which I’ve never had happen. Three times this last week it logged me out and made me go through ALL the security steps again. Face ID isn’t really working at all. Just today the app has only logged out twice. I am at my hospital on their WiFi, as well as on data to test, and it just keeps happening. I am at worked, signed into my resource role, and also have a connect phone signed in.

### 1/5 — Unable to access

*2025-08-09*

Signing up has been extremely frustrating.  Our institution’s access codes are constantly changing.  I finally got one that worked, but my Cerner password was rejected, and now my account has been locked.  I don’t have a clue how to gain access.

### 3/5 — Doximity integration doesn’t work

*2025-01-03*

New integration with Doximity has ruined the calling function.  Our hospital contacts consist of a main number followed by entering an extension (no direct number available) and this is not supported by Doximity.  I used to be able to call directly from Messenger when the dialer went through the iPhone phone app.  Now I have to manually re-enter the whole number every time.  There needs to be an option to turn off Doximity integration.

### 2/5 — Lack of options on notification tones and volume

*2024-10-30*

There are no options to change the tone or add critical notification tones to messages. When wearing an iwatch the tones go silent altogether. Probably the worst of these types of healthcare program messenger apps that I’ve used and that’s saying something.

### 3/5 — Need louder notifications

*2024-06-11*

Our institution is making a push to adopt this for all communications between nurses and doctors. Problem is that the notification alerts are all extremely short. Right now, our web paging app goes to my Messenger app, and I was able to set up a custom alert tone that is 25 seconds long and guaranteed to wake me from a sound sleep in the middle of the night. I’ll never hear the alert from this app under same circumstances.

### 1/5 — Not suitable for clinical communication

*2024-05-01*

Warning: Crashes on launching using iPhone 15 on the latest firmware. Not a suitable product for clinical communication at all. Disappointing.

### 3/5 — Slow and no images

*2022-05-29*

I suddenly can't send or receive images and it's so incredibly slow to open the app when I receive a new message

### 3/5 — No notification

*2021-11-30*

I received message an hour ago but no notification at all. My phone is not mute. It’s harming the patient’s safety if this keeps happening. I think I just updated the app that’s the reason why it is not working

### 2/5 — Can’t use Siri dictation

*2021-11-16*

Apparently we can’t use voice to text due to privacy concerns. 

Roles are ill-defined and difficult to locate easily (though that might be an issue with our institution rather than with the app itself).

### 3/5 — Gets laggy when typing messages.

*2021-01-20*

Gets laggy when typing causing auto correct to add words you did not intend. This worsens if you have multiple messages.

## Frequently asked questions about CareAware Connect Messenger

### What is CareAware Connect Messenger used for?

CareAware Connect Messenger is used to provide secure communication and facilitate collaboration among clinical teams. It unifies voice, text messaging, and alerts on a single device to streamline care delivery.

### What are the system requirements for CareAware Connect Messenger?

CareAware Connect Messenger requires your organization to have a valid license and be running Cerner Millennium 2012.01 or higher. It is available for iPhone and iPad.

### How does CareAware Connect Messenger help with alerts?

It enables users to receive alerts and notifications directly from medical devices, nurse call systems, and Electronic Health Records (EHR). This ensures timely awareness of critical patient information.

### Can I text message colleagues with CareAware Connect Messenger?

Yes, you can quickly text message colleagues within your team or across your organization. The app also allows you to search an enterprise directory to find caregiver availability and identify favorites.

### Is CareAware Connect Messenger free to use?

Yes, CareAware Connect Messenger is available for free. However, its functionality is dependent on your organization having a valid license for the Cerner Millennium system.

### How often is CareAware Connect Messenger updated?

The latest version, 3.32.0, was last updated on October 22, 2025. Updates typically include bug fixes, performance improvements, and new features to enhance clinical communication.

### What is the user rating for CareAware Connect Messenger?

CareAware Connect Messenger has a rating of 3.2 stars based on 23 ratings. This indicates a mixed user reception, with some users finding it beneficial for clinical communication.

### Does CareAware Connect Messenger have ads?

No, CareAware Connect Messenger does not contain advertisements. It is designed to provide an uninterrupted and secure communication experience for healthcare professionals.

## Version history (last 5 releases)

### 3.34.0 — 2026-07-22

Updates are made to support advancements in the Apple iOS platform.

### 3.33.0 — 2026-04-22

Updates are made to support advancements in the Apple iOS platform.

### 3.32.0 — 2025-10-22

Updates are made to support advancements in the Apple iOS platform

### 3.31.0 — 2025-06-18

* Oracle Health Messenger for iOS now requires iOS version 17.4 or its replacement.
* The application icon has been updated.

### 3.30.0 — 2025-03-06

Updates are made to support advancements in the Apple iOS platform.
An issue has been addressed where in some instances, users get stuck on the Cerner logo screen when attempting to open the application.

An issue has been addressed where in some instances, users were prompted to reauthenticate immediately after a successful authentication.

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## More apps by Cerner Corporation

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All apps by Cerner Corporation: https://appshunter.io/developer/391140243

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*