# CareAware Connect Messenger — user reviews > 16 indexed App Store user reviews of CareAware Connect Messenger by Cerner Corporation, rated 3.00/5 from 25 ratings. - Source: https://appshunter.io/ios/app/careaware-connect-messenger/id1181224549/reviews - App overview in markdown: https://appshunter.io/ios/app/careaware-connect-messenger/id1181224549.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 6 · 2★ 4 · 1★ 6 ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to access *2025-08-09* Signing up has been extremely frustrating. Our institution’s access codes are constantly changing. I finally got one that worked, but my Cerner password was rejected, and now my account has been locked. I don’t have a clue how to gain access. ### 1/5 — Not suitable for clinical communication *2024-05-01* Warning: Crashes on launching using iPhone 15 on the latest firmware. Not a suitable product for clinical communication at all. Disappointing. ### 1/5 — Not getting notifications *2019-09-07* Stopped getting notifications all of sudden. Rebooted the device, reinstalled- no change. ### 1/5 — Can’t delete old messages *2018-08-11* Just like all other Cerner software, this lacks basic functionality. Old messages cannot be deleted. ### 2/5 — Buggy and slow *2026-01-18* App has been decreasing in functionality for a few months. At first when I found it, it worked well and was much better than our terrible off brand smartphones that are slow and have weird autocorrect. The app has slowed significantly and now the last week or so isn’t working well. It doesn’t open, or logs out completely which I’ve never had happen. Three times this last week it logged me out and made me go through ALL the security steps again. Face ID isn’t really working at all. Just today the app has only logged out twice. I am at my hospital on their WiFi, as well as on data to test, and it just keeps happening. I am at worked, signed into my resource role, and also have a connect phone signed in. ### 2/5 — Lack of options on notification tones and volume *2024-10-30* There are no options to change the tone or add critical notification tones to messages. When wearing an iwatch the tones go silent altogether. Probably the worst of these types of healthcare program messenger apps that I’ve used and that’s saying something. ### 2/5 — Can’t use Siri dictation *2021-11-16* Apparently we can’t use voice to text due to privacy concerns. Roles are ill-defined and difficult to locate easily (though that might be an issue with our institution rather than with the app itself). ### 3/5 — Doximity integration doesn’t work *2025-01-03* New integration with Doximity has ruined the calling function. Our hospital contacts consist of a main number followed by entering an extension (no direct number available) and this is not supported by Doximity. I used to be able to call directly from Messenger when the dialer went through the iPhone phone app. Now I have to manually re-enter the whole number every time. There needs to be an option to turn off Doximity integration. ### 3/5 — Need louder notifications *2024-06-11* Our institution is making a push to adopt this for all communications between nurses and doctors. Problem is that the notification alerts are all extremely short. Right now, our web paging app goes to my Messenger app, and I was able to set up a custom alert tone that is 25 seconds long and guaranteed to wake me from a sound sleep in the middle of the night. I’ll never hear the alert from this app under same circumstances. ### 3/5 — Slow and no images *2022-05-29* I suddenly can't send or receive images and it's so incredibly slow to open the app when I receive a new message ## Most praised reviews (6 highest-rated) ### 4/5 — Feedback *2020-05-27* Works well but a couple suggestions it would be nice to be able to just add people to a group instead of recreating a whole group and it would be helpful to be able to rename groups so it establishes what the group is for rather than the just the people that are in it. Otherwise it’s nice and secure and works well. ### 3/5 — No notification *2021-11-30* I received message an hour ago but no notification at all. My phone is not mute. It’s harming the patient’s safety if this keeps happening. I think I just updated the app that’s the reason why it is not working ### 3/5 — Gets laggy when typing messages. *2021-01-20* Gets laggy when typing causing auto correct to add words you did not intend. This worsens if you have multiple messages. ### 3/5 — Closes after logging in *2020-04-09* As soon as I login, it establishes the user session and then immediately closes, never fully opening the app. I wonder if it’s related to updated iOS. Can you please look into this? It may need an update. Thanks. ### 3/5 — Getting better *2019-09-17* A lot of improvements have been made in the last year, but many of them require the latest iBus upgrades. Being a cloud-based deployment makes that a lot easier than locally hosted. There are still quite a few things I have out in the ideas space that may up this rating whenever they are developed. ### 3/5 — Beta *2018-03-07* So far a mediocre texting app Will only alert once Can not customize alerts Have to log in every 20 hours w password Being able to text nurses etc is really awesome though No voice to text We have been promised improvements but still waiting --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*