# Care.com: Hire Caregivers — user reviews > 417 indexed App Store user reviews of Care.com by Care.com, Inc., rated 4.40/5 from 41,096 ratings. - Source: https://appshunter.io/ios/app/carecom-hire-caregivers/id328453619/reviews - App overview in markdown: https://appshunter.io/ios/app/carecom-hire-caregivers/id328453619.md - Rating breakdown: 5★ 30,909 · 4★ 3,524 · 3★ 1,788 · 2★ 1,178 · 1★ 3,697 ## What do users think of Care.com? Overall sentiment: negative **Pros** - 🚀 Helpful and reliable app - 🔒 Background checks provided **Cons** - 🐛 Glitchy and unreliable app - 💰 Expensive subscription with many additional fees - ⚠️ Inconsistent and unresponsive caregivers - 🤔 Unclear and confusing functionality - 🔍 Difficult to find and filter relevant caregivers **Commonly reported bugs** - Frequent app crashes and glitches - Delayed notifications and messaging issues - Inability to edit or remove profiles and job postings - Inconsistent and unreliable background check process **Most requested features** - Improve messaging and communication features - Add more robust filtering and search options - Provide better customer support and account management - Streamline the hiring and payment process ## Newest reviews (11 of 417) ### 2/5 — Boo *2026-07-24, version 22.54* You have to pay for a subscription before you can even try to get a babysitter. 49.99 on top of actually paying for the sitter. ### 4/5 — Great Selection *2026-07-22, version 22.54* After a few false starts - it’s great to have an experienced helper. ### 3/5 — Paying but always glitching *2026-07-10, version 22.52* I don’t appreciate the fact that I have to pay a yearly fee on this app but it’s constantly down. Because the mobile version doesn’t allow you to do everything, if forces you to the app. You come to the app, and it’s constantly down. I’ve barely been on the app for 2 weeks and it’s already been down 3 times. It makes you look absolutely unprofessional to potential families because of the late replies due to not having access to your messages via app. When it’s working, it’s nice how you can be so detailed in your bio, while also seeing what families are looking for. ### 1/5 — Subscription renews at 2x higher rate than stated in App *2026-07-08, version 22.52* Beware: I was a subscriber and the renewal page through the app said that it would renew at a certain rate, but it actually renewed at a rate $75 higher. Before renewal, I had confirmed the lower rate, but my card was charged the higher rate. So, the renewal rate shown though the app, and confirmed by a representative over the phone, is not the real rate they will charge for renewal. ### 1/5 — App hasn’t opened in weeks🙃 *2026-06-14, version 22.49* App worked great until about 2 weeks ago. It won’t even open anymore and I’d love to be able to hire the nanny I need! ### 1/5 — Horrible service *2026-06-10, version 22.48* Ads on the platform are rejected for bogus reasons. They will not refund you any membership when you have issues as well. I would avoid ### 1/5 — App won’t let you login! *2026-06-10, version 22.48* I’ve been trying to log in through the app since January 2025 and after entering my email and login info, it only directs me to a blank page. I tried everything - logging in using a code, reinstalling the app, restarting my phone - nothing works until now it’s almost November!! ### 3/5 — Content is fine but app does not work in landscape on iPad *2026-06-06, version 22.48* Maybe it’s the millennial in me, but I hate typing something long and serious via my phone. I’d rather type it with a physical keyboard on my iPad. Unfortunately, this app only works in portrait me on the ipad which is terribly annoying. Please fix. Otherwise, why download the app if I’m going to be directed to the web? Jira ticket. Please and thank you. JK. but not. ### 1/5 — I cant use same email for both care apps *2026-06-03, version 22.47.1* Since I have account for caregiver position they dont let me open account for hire someone, I created my account for nanny jobs but I also have someone to clean my house why care.com needs to be that complicated!! Deleting both apps ### 1/5 — Zero Accountability & service *2026-05-15, version 22.45* I am extremely disappointed with the quality of service and accountability on your platform. I pay for Care.com expecting reliable childcare support, but instead I’ve experienced wasted time, stress, and zero meaningful assistance from your company. Recently, I hired a babysitter through your app. She worked with my family for only 2–3 weeks before suddenly quitting because she found a job closer to her house. What is frustrating is that she never mentioned the commute being an issue during interviews or trial days. Everything seemed “perfect” until she abruptly bailed. This situation left my family in a very difficult position because I also have a job and depend on childcare reliability. Families invest time interviewing, scheduling trial days, onboarding caregivers, and adjusting their work schedules. When caregivers suddenly leave without proper notice, the impact is serious. Care.com needs stronger policies and accountability measures for caregivers using the platform. If a babysitter accepts a position, there should be an expectation of professionalism and reasonable notice before leaving. At minimum, caregivers should not continue casually browsing for new jobs immediately after accepting one without transparency. I also posted a new job request immediately after this happened, and the applicants I received were completely unprofessional. Many profiles seemed questionable, and several people never responded after initial contact. It honestly makes the platform feel unmonitored and unreliable. Care.com should: Monitor and verify caregiver professionalism more carefully Remove or penalize users who repeatedly ignore messages or ghost families Improve response accountability on both sides Provide emergency or temporary backup options when caregivers abruptly quit Offer actual customer support when paying members need urgent help Right now, it feels like Care.com collects subscription money while taking no responsibility for the quality, reliability, or professionalism of the people using the app. Families are left dealing with the consequences alone. I expected much better from a platform that markets itself as a trusted childcare solution. ### 2/5 — Buggy *2026-05-13, version 22.44* After adding pets to profile, you have to re-add for each job. Then when trying to add multiple pets, it errors out, essentially becoming unusable. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculous to have to pay to join *2026-08-27, version 22.59* Seems to have good options to choose from, however, you’re required to pay a monthly fee to join. Not a good business model if you just need a caregiver for short term. They need to make this free and then charge caregivers a fee to have a booking ### 1/5 — Too expensive and can’t pay hires through app. *2026-08-26, version 22.58* Not worth it. $188.02 for paying for unlimited “enhanced” background and MVR checks. On top of the annual or monthly rates they charge just so you can message potential caregivers that don’t have reviews because they themselves don’t even know how to use the app. Try another app. ### 1/5 — DONT download *2026-08-08, version 22.56* You have to pay before chatting with a sitter ### 1/5 — This company is a scam *2026-08-06, version 22.56* If I could give it zero stars, I would. I called multiple times to cancel my membership and each time I was told that I would receive a callback from a manager. I never did. The app itself is extremely challenging to use and very glitchy. Do not waste your money or your time. You will not receive a refund no matter how hard you try totally a scam. ### 1/5 — Membership is a scam *2026-07-27, version 22.54* Get in and get out. As a caregiver they try to nickel and dime you. ### 1/5 — They will keep renewing your policy, even when you cancel *2026-07-18, version 22.53* Do not use this company I tried to give him the opportunity to refund our monthly fee we canceled in June showed them all the paperwork and they just kept charging never found service never found Help do not use them ### 1/5 — Needs better app creators *2026-07-17, version 22.53* Terrible navigation and not at all user friendly. ### 1/5 — Hate being forced to leave reviews *2026-07-15, version 22.52* Love the app but I hate being forced to leave reviews and there was not a way of opting out and not telling if I like the app or not. ### 1/5 — Non-Existent Customer Service *2026-07-13, version 22.52* Easily one of the companies most lacking in any semblance of customer service. Their app frequently has tech issues, such as messages not appearing. Their standard turn around time to speak to a supervisor is 48 hours, if you're lucky. And if you have a tech issue, then they say it could take about a week for a response (not the solution necessarily, but a response). As far as companies that link you to service providers, I would look elsewhere ### 1/5 — Only useful to subscribers *2026-07-10, version 22.52* It’s fairly useless unless you’re planning on the subscription. It says you can wait for applicants but even if they apply to your listing you still aren’t allowed to talk to them without buying the subscription. You’re going to have to subscribe if you want to use it for anything. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-08-04, version 22.55.1* Great app . Helped me to find someone to help us while I was postpartum ### 5/5 — Employer using Care.com *2026-07-28, version 22.54* This app has helped sooooo much finding full time and part time child care. I tell all of my friends and family about it! I have found some quality Nannie’s using this app ### 5/5 — Single dad *2026-07-27, version 22.54* Thank you so much for providing a service that has given me piece of mind ### 5/5 — First Source for Child Care *2026-07-23, version 22.54* We have used care.com for the last 10 years, it is a great source to find and hire quality’s child care professionals ### 5/5 — Good *2026-07-14, version 22.52* Good app ### 5/5 — Great *2026-06-26, version 22.51* Easy to use ### 5/5 — Grateful this app helped *2026-06-24, version 22.50* This app helped me feel secure in finding someone trustworthy to watch my little one. ### 5/5 — Helpful tool *2026-05-30, version 22.47.1* Found lots of great candidates for our daughter ### 5/5 — Reliable *2026-05-29, version 22.47.1* Very good thank you ### 5/5 — Dennis Bradley *2026-05-08, version 22.44* This is a much NEEDED service for our county! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*