# Careem: rides, food, grocery — user reviews > 2,367 indexed App Store user reviews of Careem by Careem, rated 4.60/5 from 198,056 ratings. - Source: https://appshunter.io/ios/app/careem-rides-food-grocery/id592978487/reviews - App overview in markdown: https://appshunter.io/ios/app/careem-rides-food-grocery/id592978487.md - Rating breakdown: 5★ 166,359 · 4★ 13,451 · 3★ 5,331 · 2★ 2,554 · 1★ 10,361 ## What do users think of Careem? Overall sentiment: negative **Pros** - 👍 Excellent service - 🚀 Convenient and easy to use - 💯 Great app and services **Cons** - 🤬 Terrible customer service - 🐛 Unreliable and buggy app - 💰 Overcharging and hidden fees - 🚫 Difficult to cancel subscriptions - 🗺️ Inaccurate location tracking - 🚗 Poor driver behavior and attitudes **Commonly reported bugs** - App crashes frequently - Booking issues and ride cancellations - Payment problems and incorrect charges **Most requested features** - Allow rating drivers below 4 stars - Improve in-app communication with drivers - Provide more transparency on pricing and fees - Enhance security and prevent unauthorized charges ## Newest reviews (13 of 2,367) ### 1/5 — Da basa aw hamu Ada *2026-08-15, version 26.31.0* Xushk daktan bustenm ### 1/5 — Don't order food *2026-08-15, version 26.31.0* Zero customer support, you'll send them a photo of what you received it doesnt matter if the restaurant just denies it. Pathetic customer service ### 1/5 — Awful service *2026-08-14, version 26.31.0* Charged me for every ride even though I paid for the day pass and was supposed to get 10 minutes free per ride. Then they have an automated AI response to every question raised on their contact page ### 1/5 — گلەی *2026-08-13, version 26.30.0* تەکسیەکان سەرەتا قبوول دەکەن دوایە کە نزیک دەبنەوە رەتی دەکەنەوە. لۆ دارەتوو و ئەو جێیەناش زۆر زۆر نرخەکەی زۆرە. راستە دەلێن بەنزین گرانە بەلام ماقول نییە ئەوەندە گران نی کرێی هاتن و چووم ### 1/5 — تطبيق سيء جداً السايقين جدا. محترمين ولاكن الشركه نفسها سيئه جداً *2026-08-12, version 26.31.0* تبن ### 1/5 — Ride *2026-08-12, version 26.31.0* Very bad , they charged me for trips that I did not make it ### 1/5 — ‏إضافة مبالغ غير صحيحة *2026-08-12, version 26.30.0* ‏على العميل ### 2/5 — Something always happens *2026-08-10, version 26.30.0* Rides are so messed up and showing wrong location of the driver. Several times showing that driver is exactly next to me and needs 12 minutes. But there was no car and waiting time is absolutely ridiculous lately. Also there is no options to add another stop so I have to change my destination before taxi finishes my ride to complete. And when I did that my driver already confirmed another ride in the application. So at this point everyone is loosing me, driver and another client. App has so many issues and things to work on. ### 1/5 — التطبيق صاير سيء *2026-08-10, version 26.30.0* خدمة العملاء جداً سيئة ومحد يرد ما عدا انو كل شوي يقصون فلوس ازيد من يلي محدد والكباتن اغلب الاحيان يلغون عليه الرحلة لانو الدفع بالكارت ### 1/5 — Review *2026-08-09, version 26.30.0* I am not happy as I have an issue right now and it’s been over 3 hours for a reply I am really disappointed!! ### 3/5 — أسعار مرتفعه *2026-08-09, version 26.30.0* استغرب من هذي التطبيقات رغم اني معاهم في كل مشاويري تقريبا بس مايسوي عروض ولا ينزلولي بالسعر أبدا يعني روحه إلى نهاية السعر تكلف ١٥ ريال معقول !! ### 1/5 — I cant cancel my subscription *2026-08-06, version 26.30.0* Cant cancel the subscription ### 1/5 — Very horrible experience *2026-08-04, version 26.30.0* I have always preferred to use careem over any other transportation app no matter the price range due to its comfort and safety, but it has honestly downgraded a lot ever since Uber bought it. The professional and class captains are rare to find, the wait times are much longer, a lot of in-app glitches, overpriced for no reasons and rush hours at 4AM??? Today I ordered a ride and the captain cancelled, the other captain was literally 2 streets away from me and the arrival time for the captain was “11MINS” and he didn’t move a single inch, I cancelled and I get charged 1.5 for no reason(which was returned), I order another ride he is 12Mins away from me and he also doesn’t move a single inch. I decided to cancel and order uber because I am in a hurry and the captain took less than 3 minutes to arrive and was actually respectful and better. Do good Careem. This is disappointing! ## Most critical reviews (10 lowest-rated) ### 1/5 — Careem plus scam *2026-08-28, version 26.33.0* I keep getting enrolled on careem plus without my consent, its the third time they charge for careem plus ### 1/5 — من متى نبارك بالمولد ؟ *2026-08-25, version 26.33.0* رسالة من التطبيق تبارك بمولد النبي ؟ من متى؟ بدعه وكل بدعه ضلاله وكل ضلاله ف النار ### 1/5 — The application has lost its credibility. *2026-08-23, version 26.32.0* The company's manager dosent care about customer safety ### 1/5 — Disappointing *2026-08-22, version 26.32.0* ⭐ 1 STAR — Extremely disappointing experience with Careem Food This was my first time using Careem Food, and unfortunately it was an extremely frustrating and unprofessional experience. I placed an order in Jordan that was supposed to arrive within 10–15 minutes. Instead, I waited for almost two hours. I contacted customer service multiple times and was repeatedly told that my order was “almost there.” By approximately 1:30 AM, after waiting far beyond the promised delivery time, I called again and asked to cancel the order. The food was never delivered, yet I was still charged 12 JOD, plus approximately 3.5% in international bank fees. What made the situation even worse was the customer service. Communication with the representative was extremely difficult, and the handling of the situation did not feel professional. I was initially offered 60 JOD in Careem Wallet credit, but I clearly explained that I was leaving Jordan and needed my money returned to my original payment method—not locked in a wallet I would no longer be using. I have now been told that my 12 JOD refund may take up to 14–15 days. Think about that: I received no food, waited nearly two hours until 1:30 AM, had to deal with repeated inaccurate delivery promises, was charged anyway, and now have to wait weeks to get my own money back. I was traveling with my children that night, and because of this experience, I did not even have food for my kids that night. For a company operating a major delivery platform, this is simply unacceptable. I am extremely disappointed with Careem. This was my first experience with the app, and based on how this situation was handled—from the extremely late delivery, to the failure to deliver, to the cancellation and refund process—I would not recommend Careem Food to anyone. Careem needs to take responsibility for what happened and improve its customer service and refund process. Customers should not have to fight to get their money back for an order they never received. ### 1/5 — MD *2026-08-22, version 26.32.0* Horrible customer service after sale they never solve issues raised by customers they always have a reason to cover for their faults don’t ever order food thru them ### 1/5 — Worst customer service *2026-08-21, version 26.32.0* Tried and tried to reach out after very loyal service. So so disappointed ### 1/5 — Poor Money service *2026-08-20, version 26.31.0* Sent Money twice but unfortunately first their team were giving false statement that beneficiary bank was rejecting the payment and now they have just informed its their partners after 10 emails exchange and talking over the call . Very Very poor service ### 1/5 — Shocking experience *2026-08-20, version 26.32.0* Terrible update. Hard to use. Made me subscribe to Careem plus before booking a ride. New ride booking system is seriously worst UX of a ride share app EVER. ### 1/5 — يكنسلون الرحله *2026-08-19, version 26.32.0* السواق بس يشوفون اكو تخفيضات عدكم يكنسلون الرحله ### 1/5 — زفت كل مرا اطلب رحله واحاسب ويوم اوصل اتفاجى بمبلغ إضافي زايدينه علي *2026-08-17, version 26.31.0* زفت كل مرا اطلب رحله واحاسب ويوم اوصل اتفاجى بمبلغ إضافي زايدينه علي ## Most praised reviews (10 highest-rated) ### 5/5 — إلغاء الرحلة *2026-08-24, version 26.33.0* أحياناً السائق يرفض الرحلة لأعتقاده بأن السعر منخفض ويطلب من الراكب إلغاء الرحلة وهذا الإختيار غير موجود في اسباب الغاء الرحلة فنرجوا إضافته لها مع الشكر. ### 5/5 — بغداد *2026-08-24, version 26.32.0* تطبيق رائع جدا ### 5/5 — Best app for prices and safety *2026-08-23, version 26.32.0* I go always with careem they are best app for safety once I let my mom go to her parents house at 11pm because I know that they are safest app but there is one problem about the app that there are few taxi drivers making this wonderful app get low rating I just hope they see more about the taxi drivers and thank you ### 5/5 — تطبيق جيد جداً *2026-08-20, version 26.32.0* تطبيق جيد جداً بصراحة وفيه سواق جيدين الا انه للاسف الشديد يجعل الدفع الالكتروني والنقدي معاً مما يسبب التباس واحراجات لرفض بعض السواق الدفع الالكتروني! ### 5/5 — Good service *2026-08-16, version 26.31.0* Very good careem is the best from the past ### 5/5 — الكويت *2026-08-11, version 26.31.0* الكويت ### 5/5 — شكرًا ونتمنى منكم تخفيض الأسعار *2026-08-04, version 26.30.0* شكرًا لجهودكم وحسن تعاونكم ### 5/5 — اربيل سركوتن *2026-07-19, version 26.27.0* . ### 5/5 — الدعيه ق 2 *2026-07-19, version 26.27.0* Kokowa ### 5/5 — ممتاز *2026-07-17, version 26.27.0* ممتاز --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*