# CareFirst — user reviews > 364 indexed App Store user reviews of CareFirst by CareFirst, Inc., rated 1.14/5 from 1,939 ratings. - Source: https://appshunter.io/ios/app/carefirst/id601398952/reviews - App overview in markdown: https://appshunter.io/ios/app/carefirst/id601398952.md - Rating breakdown: 5★ 32 · 4★ 17 · 3★ 18 · 2★ 41 · 1★ 1,727 ## What do users think of CareFirst? Overall sentiment: negative **Pros** - 👍 Decent mobile website experience **Cons** - 🐛 Constant crashes and bugs - 🐛 Unreliable login and verification process - 🐛 Laggy and slow performance - 👎 Frustrating and unintuitive user interface - 👎 Lack of basic app functionality - 👎 Inferior to mobile website experience **Commonly reported bugs** - App crashes on login - Password field scrolls to bottom of screen - Verification codes not working - Frequent app freezes and lockouts **Most requested features** - Biometric login support - Seamless integration with password managers - Improved navigation and information accessibility - Regular app updates and bug fixes ## Newest reviews (20 of 364) ### 1/5 — App so poorly designed it has made me lobby for new health insurance at my job *2026-07-08, version 4.19* It must be incredible to be so bad at your job that you can release an app like this and not worry about getting fired. If I wasn’t in need of serious medical medical care, it would be funny. ### 1/5 — Terrible, slow, crashes *2026-07-07, version 4.19* This is such a poor performing “app”. It freezes, loads, crashes out. I can’t expect to use it for even the most basic of functions. ### 1/5 — Never works *2026-07-05, version 4.19* The app never works for me, and since I can never find the website it makes this insurance very difficult to navigate. ### 1/5 — Not an App *2026-06-29, version 4.19* This is not an app, it is an unglorified web wrapper. ### 1/5 — This is not an app! *2026-06-28, version 4.19* Very bad app for the size of this company. Fix your service! This is an online link than an app. ### 1/5 — Never works *2026-06-24, version 4.19* Just spinning load screens… ### 1/5 — Useless *2026-06-21, version 4.19* Just use the website, this app is so buggy even just logging in wastes your time ### 1/5 — Horrible app *2026-06-09, version 4.19* This review is about the app, not the insurance company. It’s by far the worst app on my iPhone. It’s unbelievable how poorly it’s coded. It’s buggy and frustrating to use. ### 1/5 — can you go lower than one star? *2026-06-09, version 4.19* This app is aweful. No biometric log in. The app times out in about 30 seconds. It's like the web page inside an app, only designed by someone who doesn't have a phone and can only guess at how they are used. ### 1/5 — Totally useless *2026-06-07, version 4.19* Simply does not work. What the heck?! We pay a lot for our insurance and can’t get the care we need without getting on a desktop or laptop. This is BS. FIX IT NOW. ### 1/5 — For a big institution like carefirst this app has to be trash on purpose *2026-05-29, version 4.19* You never make any progress on this app. How is it possible my laptop boots from scratch faster than this app. After loading and logging in it successfully logs me out for no reason. ### 1/5 — Worst App Ever! *2026-05-28, version 4.19* The app is too buggy slow and freezes up multiple times. It feels like using a web browser with only one tab at a time. ### 1/5 — Terrible *2026-05-10, version 4.19* It somehow makes something as simple as logging in a painful experience, never knowing if it will actually work as it attempts to authenticate credentials between who knows what services…all leading to what feels like an outdated website experience. We were with UHC before and their app was seamless, so I don’t understand why a big company like Carefirst can’t get their app right. ### 1/5 — Please spend some cash to fix this horrible site. *2026-05-04, version 4.19* This is really bad in terms of responsiveness and use ability. ### 1/5 — App sucks!! *2026-05-03, version 4.19* Nothing works and I can’t get ahold of anyone!!! ### 1/5 — Worst mobile app *2026-05-01, version 4.19* I don’t usually write App Store reviews—there are plenty of great apps out there, and even the ones that need improvement are still usable. Unfortunately, the CareFirst mobile app stands out for all the wrong reasons. It’s consistently slow, riddled with bugs, and prone to crashing. Tasks that should be quick and straightforward become frustrating, time-consuming, and sometimes impossible to complete. I genuinely dread having to use this app. ### 1/5 — Worst app period *2026-04-28, version 4.19* Being a health care insurance provider , it’s not fulfilling its basic requirements for getting things done . Crashing and updating all the time . I will not continue with them for sure next year . Horrible app , waste of time ### 1/5 — An app for 1990s *2026-04-27, version 4.19* Can’t even enter username with the new update. Its greyed out. You cannot use apple password manager. If you try to paste things into the text box it scrolls away. UI looks horrible to say the least. Transports me back to when internet started. It’s so buggy and logs you out. An AI can write a better app than this. ### 1/5 — Is there a worse app? No *2026-04-21, version 4.18* It’s a rhetorical question. You can’t do anything on this app. Not even save ID’s! Who is developing this? Give it to college students, it’ll be better. ### 1/5 — An app for 1990s *2026-04-15, version 4.18* You cannot use apple password manager. If you try to paste things into the text box it scrolls away. UI looks horrible to say the least. Transports me back to when internet started. It’s so buggy and logs you out. An AI can write a better app than this. ## Most critical reviews (10 lowest-rated) ### 1/5 — Only app that insists on updating itself in app instead of App Store *2026-08-27, version 4.19* Every single time you open this app, it decides it HAS to spend 5 minutes updating itself before it can open. It’s the only app I’ve ever seen that refuses to update normally via the App Store like the other ten billion apps in existence. But then what do you even expect from a health insurance company at this point? I’m surprised they haven’t coded the app to attempt to kill you just for having the nerve to ever attempt to file claims and cost them money. ### 1/5 — Is this what my premium goes towards? *2026-08-19, version 4.19* I’ve been denied coverage for a number of things, so I KNOW CareFirst has money to at the very least MAKE A BETTER APP. This AND the website are TERRIBLE. Cheap. Cuts corners. LAZY. ### 1/5 — Such a mess *2026-08-13, version 4.19* This app is a mess you can’t get through anything… always difficult and that’s for years ### 1/5 — Freezes nonstop *2026-08-12, version 4.19* Useless app that keeps freezing ### 1/5 — Such a bad app- please fix it, people life depends on the information here. *2026-08-12, version 4.19* App should not updating every time you open it. Please fix it, it’s embarrassing to have app like this and pay so much money monthly.. ### 1/5 — Does nothing *2026-08-02, version 4.19* Aside from displaying a terms and conditions form, this app shows me nothing at all. Just a blank gray box ### 1/5 — This app is god awful *2026-07-29, version 4.19* This is the first app I have ever left a negative review about. It slow and clunky. Barely works half the time and every time I try to open it and login it has an update that is separate from the standard App Store update. The interface itself is intuitive enough to make sense but the performance SUUUUUCKS. And I have zero say in using it because it’s who my company offers. Anyway, use it with patience! ### 1/5 — Intentionally bad app *2026-07-25, version 4.19* CareFirst has the resources to make this app usable but chooses not to fix it. It is an intentional barrier to transparency and consumer empowerment. ### 1/5 — Worst app ever *2026-07-22, version 4.19* This app is terrible. Makes you sign in multiple times. Things take forever to load. IF they load. Good luck finding a new doctor- things aren’t always up-to-date. I just received a new message saying sorry for the delayed response. It only took them 3 & 1/2 months to reply. ### 1/5 — Absolutely useless *2026-07-20, version 4.19* CareFirst must be intentionally sabotaging their own app. There is no excuse for such a huge insurance company to have a non-functional app. Save yourself the hassle and just stick to desktop. ## Most praised reviews (10 highest-rated) ### 5/5 — Worked well *2026-01-04, version 4.18* Worked well for me. I was nervous but I had some time, sat down & started. Not the first I’ve gotten stuck with so I compared a little with the other. Haven’t had a chance for anything major… that will come soon. ### 4/5 — No issues here *2017-11-01, version 3.83* I did not experience the same issues described by other users. I installed, logged in as usual, and the app works as advertised. It isn’t too much different of an experience than the mobile site, but it works and is a quick way to log in (especially with your ID). Maybe they fixed the previous bugs? ### 3/5 — App *2024-12-02* This app is infuriating. The thing that irritates me the most is if you click in the password field twice (I’m pasting a password from a secure place) the entire login page scrolls straight to the bottom. This happens every single time and I’ve noticed it happening for months so it’s not a new bug. Also why do I have to call. Just let me click a button to tell a dr I want to be their patient. It’s nearly 2025. I shouldn’t have to pick up the phone outside of this app and call them. I can literally have a car delivered without talking to a human, but I can’t sign up for a dr. ### 3/5 — Works ok *2018-09-22, version 3.91* I haven’t experienced login issues but the app is so slow, that I can’t see myself using it much other than in emergencies. It’s just not a smooth experience and it keeps downloading and refreshing things all the time. Kind of a shame, since it could be so much better. But basic functionality is working. ### 2/5 — App not loading *2026-01-01, version 4.18* This is typically a very buggy experience, currently the app does not load after accepting terms of use ### 2/5 — Crash happy *2025-01-17, version 4.16* If app crashes make you happy this will help your mental health. Since i can get some things to work briefly I didn't give 1 star. #sad ### 2/5 — Needs improvement *2024-10-22* After about a year from my last review, the app still has issues. Whenever I tap the password box, it automatically scrolls down to the end of the screen. I have to scroll back up again in order to login, but it is a vicious circle. I found that if I press and hold my finger over the password box, it won’t scroll all the way to the bottom and I’m able to put my password in. Once in the app, scrolling isn’t smooth —still freezes and is choppy. I’m sure if I spend more time in the app, I probably will notice more issues. However, I do like the new interface. It’s easy to find things. Now all CareFirst needs to do is work on the scrolling and login issues, and any others that customers have found. ### 2/5 — Maybe app works, cause website sure doesn’t *2022-08-21* Just downloaded app ONLY because need way to access insurance. Portal online is out of order. It’s weekend so phone line to customer service is closed down, and business hours are generally taken up by work, so can’t call in during m-f 9-5, too busy with work. Last ditch effort to access this employer sponsored medical care. So far the experience has been beyond disappointing. I’m kind of disgusted with the service yet hopeful for seeing an improvement… Thus far the experience has been enough to want to end participation with the insurance. ### 2/5 — Updates very few and far between *2022-04-02, version 4.11* I haven’t had this app long, but plenty of issues I’ve noticed already: -can’t add ID cards to Apple Wallet -hard time searching for emergency care during an actual emergency experienced -a lot of crashing -UX that’s pretty terrible in general. I’ve looked at app versions and last update was 8 months ago. Before that was 2 years ago, and previous to that was 4 years ago. There is no way an app tied to a company this large, shouldn’t be coming out with updates at least once a month if not on a weekly basis. I gave it a two stars because you have an app and I’m able to get my basic needs out of it. Other than that, I hope the website is nothing like this app. If you’re actually reading this developer, please request a much larger budget and let’s get some consistent improvement. Thank you ### 2/5 — Glitchy, sticky, not user friendly, and unreliable *2020-01-13* I think it’s kind of crazy that a giant like CareFirst can’t put together a skilled development team to roll out changes and fix the issues within this app. I’ve been part of CareFirst since November 2017, with a brief switch for a few months to US Family Health Plan. For a year and a half, this app has not changed or gotten better. Issues I’ve always had include inability to log in (I can’t even access my medical information because I physically cannot get in), links not working, formulary documents unable to download or unavailable to access, slow load times, sticky buttons, and an unfriendly user design overall. There are so many simple fixes that a skilled developer could quickly make to improve this app, yet for at least a year, in my own experience, nothing has been done. There are so many skilled developers who could improve the app immensely, find them and hire them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*