# CareGiver by John Hancock — Electronic Visit Verification

> Electronic visit verification for independent caregivers to submit care sessions. (iPhone/iPad app by John Hancock.)

- Source: https://appshunter.io/ios/app/caregiver-by-john-hancock/id1451631772 (this page in markdown: same URL + `.md`)
- Developer: [John Hancock](https://appshunter.io/developer/404571273)
- Category: Finance
- Price: Free
- Rating: 4.45/5 from 790 App Store ratings · 14 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.6 · 43 MB
- Languages: English
- Released: 2019-02-16
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/caregiver-by-john-hancock/id1451631772/reviews.md

## What is CareGiver by John Hancock?

The John Hancock CareGiver App provides approved independent caregivers a fast, convenient and paperless way to submit care sessions for services provided to John Hancock Long-term care insureds with active claims.
 
The CareGiver App allows you to:
·         Manage care visits online
·         Submit care sessions to your customer for review/reimbursement
·         Access a history of your prior care sessions 
·         Go Paperless!
 
Download the CareGiver app to easily manage and track services provided to your customers. Start and End sessions to track hours of care and create daily care sessions. Each session will be sent directly through the app to your customer for a streamlined end to end process with faster reimbursement to the insured.

## Key features

- Manage care visits online
- Submit care sessions for review
- Access care session history
- Go paperless
- Track hours of care
- Create daily care sessions

## Recent user reviews (10 of 14)

All indexed reviews: https://appshunter.io/ios/app/caregiver-by-john-hancock/id1451631772/reviews.md

### 1/5 — Bad app

*2026-08-24, version 4.3.4*

There is always a problem with this application.

### 1/5 — John Hancock is Evil

*2026-07-30, version 4.3.4*

Inherently evil company, they make it as hard as possible to work with.

### 5/5 — Care

*2026-07-11, version 4.3.2*

Thank for excellence service. caregiver is a great resource

### 3/5 — Love the concept

*2026-06-19, version 4.3.2*

Easy to access but when something needs to be up dated this app won’t give you any time to do the update on your own time. This app forced me to update right before clicking in I was 20 minutes early by the way. Then when all was said and done I was 20 minutes late. It was infuriating. Hard to edit time of clock in.

### 1/5 — User interface not user friendly

*2026-05-29, version 4.3.1*

The pop up screen blocks me for entering the reason for request past session requested.   I had to use my iPad (which has bigger screen than my iPhone).

### 1/5 — Terrible app.

*2026-04-21, version 4.2.2*

Have been required by Hancock to use this app for a year and a half now and gives nothing but trouble. Trouble logging in and out, notifications on logging in go round and round, sometimes the app does not keep the time while logged in and now no plus sign on sessions to create a manual session.  Sometimes it will lock me out of logging in and  I have to waste my time calling them.  Very lousy app all around.

### 3/5 — Login issues

*2026-02-03, version 4.1.0*

It’s sometimes very disturbing when logging in, I had a very hard time yesterday, called the John Hancock office 3 times, the third person was very helpful. Though he couldn’t get it resolved. It’s a shame that these things happen, and whilst you login with past session, you are asked to do it with location even though you are still at the location. It’s frustrating sometimes.

### 1/5 — Location is not correct

*2026-01-04, version 4.1.0*

I’m at the address the entire time yet the app says otherwise.  Fix it!

### 5/5 — Mi criterio

*2025-12-09, version 4.1.0*

Muy fácil de usar

### 1/5 — Let’s start with the app

*2025-10-28, version 4.0.5*

The app has been logging me out, doesn’t recognize my security answers, the company does not send a text to chat when you choose that prompt when calling the 800 number for support, the company doesn’t help you when you call to deal to someone for tech support. They ask for the policy holder’s DOB and policy number which as a CG I’m not privy to. Anytime I call it is an issue. The service they’re providing is desperately needed, but their company policy for communication and support is flawed. The app is flawed. Other CGs didn’t have the same experience. This experience has become frustrating and unnecessarily time consuming.

## Frequently asked questions about CareGiver by John Hancock

### What does the CareGiver app do?

The CareGiver app provides approved independent caregivers with a paperless way to submit care sessions for services provided to John Hancock Long-term care insureds. It allows for online management of visits, submission for review and reimbursement, and access to past session history.

### How does the app help with reimbursement?

The app streamlines the reimbursement process by allowing caregivers to start and end sessions to track hours, and then submit these daily care sessions directly through the app to the customer for review. This leads to a faster end-to-end process and quicker reimbursement for the insured.

### Is the CareGiver app free to use?

Based on the provided information, the app is available for free. There are no mentions of subscription fees or in-app purchases, suggesting it is a complimentary tool for approved caregivers.

### Who is the target audience for this app?

This app is designed for approved independent caregivers who are providing services to individuals covered by John Hancock Long-term care insurance policies that have active claims. It's specifically for managing and submitting care sessions for these insured individuals.

### What are the main benefits of using this app?

The main benefits include a fast, convenient, and paperless way to submit care sessions, manage visits online, track hours of care accurately, and access a history of prior sessions. This all contributes to a more streamlined process and potentially faster reimbursement.

## Version history (last 5 releases)

### 4.3.4 — 2026-07-16

1. Active Live Session Timer visible on the lock screen when app is in the background
2. Security Updates
3. Skeletons of the screens will be visible while pages are loading
4. Distance from the Address of Care will be visible on End Session screen if there is an Address Conflict

### 4.3.2 — 2026-06-04

1. App Tutorial Tour accessible via Settings Page
2. Duplicate Session Warning
3. User Attestation during Session Submission
4. Account Lock Message for Exceeding # of Security Question Answer fails
5. Minor Session Integrity Enhancements

### 4.3.1 — 2026-05-06

Minor bug fixes

### 4.2.2 — 2026-04-14

1. Backend Updates - Renewal of Client Secret Keys

### 4.1.1 — 2026-02-20

1. Messaging for No Internet Connection
2. Interactive Push Notification - Reason for Existing Geofence
3. Minor Fixes to Scheduling Reminders functionality

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## More apps by John Hancock

- [John Hancock Retirement](https://appshunter.io/ios/app/john-hancock-retirement/id1558846059)

All apps by John Hancock: https://appshunter.io/developer/404571273

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*