# CareLineLive — Carer Companion App

> Mobile app for care workers to manage schedules, client info, and visit records. (iPhone/iPad app by MAS Design Ltd.)

- Source: https://appshunter.io/ios/app/carelinelive/id1469502605 (this page in markdown: same URL + `.md`)
- Developer: [MAS Design Ltd](https://appshunter.io/developer/976834988)
- Category: Business, Medical
- Price: Free
- Age rating: 4+
- Requires: iOS 13.0 · 97 MB
- Languages: American English
- Released: 2021-05-27
- Data updated: 2026-08-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/carelinelive/id1469502605/reviews.md

## What is CareLineLive?

The CareLineLive carer companion app allows care workers to view their rota, check in and out of visits, and access important client information before they arrive.

Spend less time on admin and more time on what matters - providing exceptional care. Our comprehensive app offers access to medication administration records, tasks, observations, and more, all designed to improve efficiency, enhance communication, and ensure compliance.

Working closely with a number of care agencies, CareLineLive has used the latest technology and has been developed to offer Home Care Agencies an innovative, easy to use, Cloud Based Care Management System built for purpose.

Key features of the Carer Companion App include:

- View your rota, with real-time updates
- Electronic visit monitoring, utilising QR codes and GPS
- Access to important client documentation
- Record visit notes and observations, attach photos, and report concerns
- View and complete tasks which must be performed during the visit
- Works offline, ensuring you always know where you need to be

This app is intended for use by carers who work for a business that uses CareLineLive. For more information, visit https://carelinelive.com

## Key features

- View rota with real-time updates
- Electronic visit monitoring (QR codes, GPS)
- Access client documentation
- Record visit notes and observations
- View and complete tasks
- Offline functionality

## Recent user reviews (10 of 43)

All indexed reviews: https://appshunter.io/ios/app/carelinelive/id1469502605/reviews.md

### 1/5 — Beware! Not compatible with iPhone.

*2026-07-14, version 2.4.1*

This is not compatible with iPhone. It will not show a lot of features that are showing on Android phone of colleagues. Unable to see client documents when going to visits.

### 1/5 — Down grade

*2026-06-15, version 2.4.0*

Terrible can not copy and paste now

### 1/5 — Glitchy and limited

*2026-06-13, version 2.4.0*

This app is very frustrating to use, and I updated it today and it’s even worse. 

It’s already a nightmare to log in as it takes multiple tries to unlock, then freezes. Checking in and out takes a few tries because if I try to scan the QR code too soon it freezes and I have to restart the whole app again. 

I used to be able to select text when making notes and paste text from my Notes app onto the notes but that’s no longer a thing. 

You can’t upload photos, it has to be taken on the spot, which can be complicated when needing to take photos quickly and the app is glitching out just trying to start up.  And if you take a photo and the app glitches again, you lose your photo. 
I have lost important photos before which were necessary for GP appointments 

Rota changes have made my app glitch out too..  it’s like the slightest bit of function makes the app crash. 

All these bugs and features need to be optimised for the sake of the carers using it. Great concept, execution needs some improvement.

### 1/5 — App

*2026-06-10, version 2.3.11*

This app is not showing previous work record which i have done. If i have completed 4 visit in day then i see only one. Also you need improve mileage option.

### 2/5 — Updates

*2026-03-15, version 2.3.11*

So I don’t like when my office updates my rota as before the app used to say what had been added as I would get a star with an exclamation within it, now I don’t. Also not being able to see a full months agenda so to let my clients know who will be in on what days, the app I find very slow in the update of my notes etc reaching the office but that I don’t think it the apps fault more on where I am in the Peak District.

### 2/5 — Hours must reflect for the cares

*2025-11-10, version 2.3.11*

It needs to show the amount of of hours the carer has done in a week a month or what is allocated to them that’s where they are failing big time..

### 1/5 — I hate this app

*2025-08-27, version 2.3.11*

With passion!

### 1/5 — Slow slow & more slow

*2025-08-15, version 2.3.11*

Spoken to Careline numerous times, uploaded videos of the time it takes for pages to load, carers constantly being logged out, notes don’t update, rotas don’t refresh so carers miss visits. Nothing changes no matter how often when we call or email… fobbed off with “it’s being looked into”

### 1/5 — Unreliable

*2025-08-10, version 2.3.11*

This app does not update rota changes during out of hours. Not great for client safety

### 2/5 — no marker?

*2025-07-19, version 2.3.11*

can you make it a no marker again? updated and it left?

## Frequently asked questions about CareLineLive

### What does the CareLineLive carer companion app do?

The app allows care workers to view their daily rota, check in and out of client visits using electronic monitoring, and access crucial client information. It also facilitates the recording of visit notes, observations, and the completion of assigned tasks, aiming to reduce administrative burden.

### What are the key features of this app?

Key features include real-time rota updates, electronic visit monitoring via QR codes and GPS, access to client documentation, the ability to record visit notes and observations with photo attachments, and viewing/completing assigned tasks. The app also offers offline functionality.

### Is this app free to use?

The app itself is provided free of charge for carers. However, it is intended for use by carers who work for a business that has subscribed to the CareLineLive Cloud Based Care Management System. The cost is associated with the business's subscription to the platform.

### What devices is the CareLineLive app compatible with?

The provided description does not specify exact compatibility details. However, as a mobile application, it is designed for use on smartphones and tablets. It is intended for use by carers who work for a business that uses CareLineLive.

### How does this app help care workers?

This app helps care workers by streamlining administrative tasks, such as managing their schedule and documenting visits. It provides quick access to client information and allows for efficient recording of notes and tasks, enabling them to spend more time focusing on providing care.

## Version history (last 5 releases)

### 2.4.2 — 2026-08-11

Fixes and improvements for PRN medication and Body Maps for Carer Concerns

### 2.4.1 — 2026-06-29

- Documents - Fixed document viewing.
- Observations
  - Fixed iPad layout.
  - Fixed needing a double-tap to save on iPad.
- Carer Concerns
  - Added default state so concern starts correctly.
  - Fixed concern being incorrectly disabled — enabled state now explicit.
- Keyboard — Dismiss keyboard before presenting any modal, avoiding UI glitches.

### 2.4.0 — 2026-06-11

- Redesigned form for submitting carer concerns
- Improved background sync handling
- Rota improvements, including allowing you to sort by actual arrival time (check-in time)
- Body Map Annotations for Carer Concerns
- PRN medication completions

### 2.3.11 — 2025-07-15

- Fix when unallocated from bookings
- Fixes related to switching servers
- QR code scanning: fix issue on 9th generation iPads. Permission checks would interfere with QR detection
- Syncing and general stability improvements
- Rota: correct count showing on day/week view when booking crosses midnight
- Rota: refresh day/week screens when sync finishes

### 2.3.10 — 2025-06-27

- Fix when unallocated from bookings
- Fixes related to switching servers
- Camera error handling improvements
- Syncing and general stability improvements

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## More apps by MAS Design Ltd

- [StatueFindr](https://appshunter.io/ios/app/statuefindr/id976834989)
- [Connected Care](https://appshunter.io/ios/app/connected-care/id1191476069)

All apps by MAS Design Ltd: https://appshunter.io/developer/976834988

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*