# CareLineLive — user reviews > 43 indexed App Store user reviews of CareLineLive by MAS Design Ltd. - Source: https://appshunter.io/ios/app/carelinelive/id1469502605/reviews - App overview in markdown: https://appshunter.io/ios/app/carelinelive/id1469502605.md ## Newest reviews (13 of 43) ### 1/5 — Rubbish on iPhone *2025-05-06, version 2.3.6* This app is not fit for purpose. It needs a serious fix! It freezes constantly, taking up valuable time at work! Absolute rubbish. ### 1/5 — Review *2025-05-01, version 2.3.6* Worst app,cannot login or logout and cant write any notes. ### 1/5 — App update getting worst especially on iOS *2025-05-01, version 2.3.6* App freezing badly on iOS ### 1/5 — Fix some bugs asap *2025-04-30, version 2.3.6* Will you please fix some bugs like if i wanted to see my rota for tomorrow it shows nothing befor new update it was show everything yes i know i can see by calander selection but there is also an error it shows only one call insted of all call or client name right now it override everything please fix it asap old version was better then this one honestly ### 1/5 — Not so great *2025-04-30, version 2.3.6* This app has many technical glitches that need to be addressed. ### 1/5 — Gets worse after every update. Please just fix app. *2025-04-18, version 2.3.6* I honestly didn’t think the app could get worse than it was but it’s completely unusable now. It’s stopping me from signing in where necessary until I close the app and open it back up. ### 1/5 — Very poor service *2025-04-10, version 2.3.6* Very poor service,Sometimes app was fizz and stuck in one page ### 1/5 — Not functional *2025-04-09, version 2.3.6* Every update seems to be getting worse. I dont think the app is compatible with apple devices. Keeps freezing, keeps suddenly closing, not refreshing when changes happen and too many glitches ### 1/5 — Became worst after the new update. *2025-04-01, version 2.3.5* When I open the app and try to view my rota, it starts loading and stuck there, thee i need to close the app and open it again. The same happen again and again. Kindly sort it out. ### 1/5 — Updates are a joke *2025-04-01, version 2.3.5* All these updates have been a joke. Everytime I try and use it at some point it freezes. Sort it out!!!! ### 1/5 — Worst update *2025-03-21, version 2.3.2* The update just made it worst can’t even refresh due to too much freezing from the app ### 1/5 — Terrible *2025-03-17, version 2.3.2* I updated my app yesterday and working had been hectic, I can’t find the check in button at some points, app freezes unnecessarily, I have had to log out abd log in at several occasions, restarted my phone.. too stressful.. any idea how to back date it? It’s stressing me out ### 1/5 — New update *2025-03-16, version 2.3.2* New update was very slow, not loading the app it is taking too much time to open aswell. App looks like a great update but can not use due to slow ## Most critical reviews (10 lowest-rated) ### 1/5 — Beware! Not compatible with iPhone. *2026-07-14, version 2.4.1* This is not compatible with iPhone. It will not show a lot of features that are showing on Android phone of colleagues. Unable to see client documents when going to visits. ### 1/5 — Down grade *2026-06-15, version 2.4.0* Terrible can not copy and paste now ### 1/5 — Glitchy and limited *2026-06-13, version 2.4.0* This app is very frustrating to use, and I updated it today and it’s even worse. It’s already a nightmare to log in as it takes multiple tries to unlock, then freezes. Checking in and out takes a few tries because if I try to scan the QR code too soon it freezes and I have to restart the whole app again. I used to be able to select text when making notes and paste text from my Notes app onto the notes but that’s no longer a thing. You can’t upload photos, it has to be taken on the spot, which can be complicated when needing to take photos quickly and the app is glitching out just trying to start up. And if you take a photo and the app glitches again, you lose your photo. I have lost important photos before which were necessary for GP appointments Rota changes have made my app glitch out too.. it’s like the slightest bit of function makes the app crash. All these bugs and features need to be optimised for the sake of the carers using it. Great concept, execution needs some improvement. ### 1/5 — App *2026-06-10, version 2.3.11* This app is not showing previous work record which i have done. If i have completed 4 visit in day then i see only one. Also you need improve mileage option. ### 1/5 — I hate this app *2025-08-27, version 2.3.11* With passion! ### 1/5 — Slow slow & more slow *2025-08-15, version 2.3.11* Spoken to Careline numerous times, uploaded videos of the time it takes for pages to load, carers constantly being logged out, notes don’t update, rotas don’t refresh so carers miss visits. Nothing changes no matter how often when we call or email… fobbed off with “it’s being looked into” ### 1/5 — Unreliable *2025-08-10, version 2.3.11* This app does not update rota changes during out of hours. Not great for client safety ### 1/5 — Total hours *2025-07-18, version 2.3.11* Need to put some extra feature like we have to calculate hours one by on so please put like it will show automatic total week hours and show automatic days hours as well so refer birdie app and do practically there is no testing before put on market need to do by seriousness even when ever they assign rota for next day it should be show automatic but no it couldn't refreshed and we have to logout and again have to login then will show it. ### 1/5 — Freezing *2025-06-05, version 2.3.7* It’s pointless, constantly freezing. ### 1/5 — Updates are making everything worse *2025-06-03, version 2.3.7* The app freezes a lot and a lot of sync issues ## Most praised reviews (9 highest-rated) ### 5/5 — Needs to be revamped *2025-03-21, version 2.3.2* The app sometimes hangs and takes a while before it flips. Not good at all ### 5/5 — Fantastic *2019-07-04, version 0.1.0* Intuitive and effective ### 3/5 — App takes time to load and new update doesn’t show how to sign in. *2025-03-16, version 2.3.2* Hi guys, I use your app in our work place . It’s a good app with a great UI/UX and functional features but it’s a bit slow and I’m not sure if it’s because of the loads of data it’s handling in real time but you guys need to look at that. Secondly on the 14/03/2025. I’ve updated the app to the new version and I can’t find where to “Check in” and “Check out” when I get to work. Just a blank front page. Other parts have been updated but it seems that part was forgotten. I hoped in your website to complain or talk to someone and there’s no live chat bot or email support or complaint form or button to click through so I came here. You can try to look at that please. Apart from all these it’s a great app. I know how difficult it can be to code and deploy an application like this for companies handling information in real time but you can do better. Thanks again. ### 2/5 — Updates *2026-03-15, version 2.3.11* So I don’t like when my office updates my rota as before the app used to say what had been added as I would get a star with an exclamation within it, now I don’t. Also not being able to see a full months agenda so to let my clients know who will be in on what days, the app I find very slow in the update of my notes etc reaching the office but that I don’t think it the apps fault more on where I am in the Peak District. ### 2/5 — Hours must reflect for the cares *2025-11-10, version 2.3.11* It needs to show the amount of of hours the carer has done in a week a month or what is allocated to them that’s where they are failing big time.. ### 2/5 — no marker? *2025-07-19, version 2.3.11* can you make it a no marker again? updated and it left? ### 2/5 — Updated one *2025-04-18, version 2.3.6* The updated app keeps freezing. It’s not helping at all ### 2/5 — Hit and miss *2025-03-27, version 2.3.5* CareLineLive has its positive and negative points. I feel it’s very time consuming going through endless tasks, that are often duplicated. It freezes all the time, and It’s like spinning the wheel of fortune writing the agenda out for service users; sometimes going back 2+ years! On the surface it’s a brilliant idea, and has some good features. Could be better in my opinion. ### 2/5 — Not the best *2025-03-07, version 2.2.0* I have an iPhone and I don't know why but whenever I go to check the app, I always get logged off, my rota disappears. It laggs really badly. Its so frustrating. It says its not on the right format but I don't mess with the settings. It would be a great app if it actually ran properly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*