# CareLink™ Connect US — Diabetes data sharing > Remote monitoring of diabetes glucose levels and device data for caregivers. (iPhone/iPad app by Medtronic, Inc..) - Source: https://appshunter.io/ios/app/carelink-connect-us/id1535972481 (this page in markdown: same URL + `.md`) - Developer: [Medtronic, Inc.](https://appshunter.io/developer/445860677) - Category: Medical - Price: Free - Age rating: 4+ - Requires: iOS 14.0 · 114 MB - Languages: Arabic, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German and 19 more - Released: 2020-11-05 - Data updated: 2026-09-02 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/carelink-connect-us/id1535972481/reviews.md ## What is CareLink™ Connect US? Now you can follow up to five people simultaneously. Right on your phone, The CareLink™ Connect app provides an easy way to view the sensor glucose levels of a person with diabetes using some Medtronic devices. When a family member or a friend has diabetes, you want to be supportive and stay close. You might want to know if their glucose levels go too high or too low, be able to quickly and easily access their insulin pump or Continuous Glucose Monitoring (CGM) system information. To remotely access sensor glucose levels or pump system information, care partners need to install the CareLink™ Connect app on their smartphone. Additionally, the person with diabetes must have a compatible MiniMed™ insulin pump or CGM connected to the CareLink™ software through the corresponding patient mobile app. For more information about the CareLink™ Connect app, please visit medtronicdiabetes.com or contact a Medtronic representative. IMPORTANT NOTE: For real-time updates, the app must consistently receive data from the CareLink™ server, while the insulin pump or CGM system must continually upload data to the CareLink™ server. The CareLink™ Connect app exclusively supports the MiniMed ™ 700-series insulin pump and selected CGM systems. It does not support all other CGM systems, MiniMed™, or Paradigm™ insulin pumps. To find a list of compatible smartphones, please visit medtronicdiabetes.com/app-check. The CareLink™ Connect app is intended to provide a secondary display of insulin pump and CGM (Continuous Glucose Monitor) data on a supported mobile device. CareLink™ Connect app is not intended to replace the real-time display of insulin pump or CGM data on the primary display device. All therapy decisions should be based on the primary display device. CareLink™ Connect app is not intended to analyze or modify the insulin pump and CGM data that it receives. Nor is it intended to control any function of the insulin pump or CGM system to which it is connected. CareLink™ Connect app is not intended to receive information directly from the insulin pump or CGM system. This app is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician, or other qualified health care provider with any questions you may have regarding a medical condition or treatment. Please note that this app store should not be your primary method of resolving technical or customer service issues. To ensure the protection of your privacy and personal information, as well as the prompt resolution of any technical or customer service problems you encounter with any Medtronic product, we kindly request that you contact Medtronic's 24-Hour Technical Support line. Medtronic is committed to addressing customer complaints concerning our products. If Medtronic determines that your comment or complaint requires further attention, a member of our team will make an effort to contact you in order to gather additional information. ©2023 Medtronic. All rights reserved. Medtronic, Medtronic logo and Engineering the extraordinary are trademarks of Medtronic. ™*Third party brands are trademarks of their respective owners. All other brands are trademarks of a Medtronic company. ## Key features - Monitor up to five people simultaneously - View sensor glucose levels - Access insulin pump information - Access CGM system information - Secondary display of diabetes data ## What do users think of CareLink™ Connect US? Overall sentiment: negative **Pros** - 💻 Helpful for monitoring diabetic patient's data - 🤝 Useful for caregivers to track patient's glucose levels **Cons** - 🔒 Frequent log-out issues - 🔍 Difficulty connecting to the pump/sensor - 🔔 Unreliable notifications and alerts - 🤔 Confusing user interface and navigation **Commonly reported bugs** - Incompatible with latest iOS versions - App crashes or freezes frequently - Data sync issues between app and pump/sensor **Most requested features** - Add Apple Watch support - Improve notification customization and reliability - Allow multiple patient monitoring on a single account - Provide better integration with other diabetes management apps ## Recent user reviews (10 of 134) All indexed reviews: https://appshunter.io/ios/app/carelink-connect-us/id1535972481/reviews.md ### 1/5 — App is riddled with bugs *2026-06-15, version 3.8.0* App is constantly telling me my partner’s pump is disconnected and it can’t read their blood sugar. However, when I open the app, it show their correct blood sugar (verified on their pump) and is updating perfectly. This app is constantly sending false signals, which gets very annoying because it won’t stop until you physically open the app and verify that the blood sugar is being displayed. ### 2/5 — Data sharing *2026-05-28, version 3.8.0* Sharing data with family members shouldn’t be so difficult. It’s ridiculous. ### 1/5 — Login every time I open the application *2026-05-08, version 3.8.0* This is horrible I have to login every time I open the application And the password is very complex by the police And the SMS doesn’t send the value of the sugar in the blood ### 2/5 — Irresponsible performance for a medical app *2026-04-20, version 3.7.0* This app is absolutely terrible for a medical app that provides connection between caregivers and their children. It requires constant logins and disconnects all the time requiring a lengthy and cumbersome login with no alternatives. There is no Face ID login option or even a PIN login option and the app logs you out constantly. It is irresponsible for a company that produces medical devices to not provide a more streamlined option to stay connected to vital information they need to keep their child safe or monitor their blood sugar and insulin levels under the guise of "security". ### 1/5 — The Definition of AI Slop before there was AI *2026-04-15, version 3.7.0* I'm not sure what set of programmers you dragged out of the muck somewhere that pays a dollar per hour, but you really need to get some new programmers. And what do you have running your servers? Bunch of gerbils on exercise wheels? You guys make app changes and all you ever do is break things. Nothing actually changes in the app. If it wasn't for third-party apps, your pump would be the most useless POS there is. ### 1/5 — Concern ! *2026-04-12, version 3.7.0* No data still on app so I can see wife’s sugar etc or sensor info it’s ok on her pump etc & I did receive a email about a outage from Medtronic but come on now that was awhile now ### 1/5 — No data *2026-04-12, version 3.7.0* I monitor my mother all day and for 3 days now I’m not receiving any data. This is ridiculous. She’s 87 and needs help monitoring her sugar. When we try calling we are told there are high call volume and that she will be called back. We have put several calls in and got one Callback and was told to be patient. That was three days ago and now we can’t even get in touch with anyone. This is very troubling to us. When we first got this system, we had no problem getting in touch with someone now we can’t even get a call back. ### 1/5 — App shut down *2026-04-11, version 3.7.0* Fix your damn all!!! It’s been down for 3 days!! My daughter fell low and didn’t know till I heard faint beeping in another room and you have failed to keep us updated and fixing the issue!!!!!! Your app doesn’t even have a timer to go off if the app isn’t working after a certain amount of time!!! Horrible customer service by the at!!!! ### 3/5 — No data from partner after update to iOS 26.4.1 *2026-04-10, version 3.7.0* After going from iOS 26.4 on iPhone to 26.4.1, I no longer receive data for my partner. Tried uninstall and reinstall of app, and resetting network settings, but neither of those worked. Other open issues that need a solution: 1. I fully agree with the other reviewer comment about making you pick the person you are following when you follow only one person. An annoying usability issue. 2. Integration with watchOS is needed. It is quite annoying when I receive alerts on my watch, and when I dismiss them, they pop up every 30 - 60 seconds until I go to the app on my phone to acknowledge them. This is rather annoying when my phone is not in immediate reach, and is especially annoying when I am driving and cannot fool around with my phone. 3. Quite often, I stop getting notifications altogether. When I go to the app, it appears to restart (maybe it crashed?), and then I have a bunch of notifications to clear. Am I the only one reporting this? ### 1/5 — iPhone 13 *2026-04-04, version 3.7.0* Bad . Bad . Bad . Disconnect login (user) after 15 min. Every 15 min connect login and pass. ## Frequently asked questions about CareLink™ Connect US ### What does the CareLink Connect app do? The CareLink Connect app allows authorized caregivers to remotely view the sensor glucose levels and insulin pump or Continuous Glucose Monitoring (CGM) system information of individuals with diabetes. It provides a secondary display of this data on a supported mobile device. ### What are the key features of the CareLink Connect app? Key features include the ability to follow up to five people simultaneously, view their sensor glucose levels, and access their insulin pump or CGM system information. It serves as a secondary display for this diabetes data. ### Is the CareLink Connect app free to use? Based on the provided information, the app is free to use. There are no mentions of subscription fees or in-app purchases for its core functionality. ### What devices are compatible with the CareLink Connect app? The app exclusively supports the MiniMed™ 700-series insulin pump and selected CGM systems. It requires the person with diabetes to have a compatible device connected to the CareLink™ software through their patient mobile app. A list of compatible smartphones can be found on medtronicdiabetes.com/app-check. ### Can I use this app to control an insulin pump or CGM? No, the CareLink Connect app is not intended to control any function of the insulin pump or CGM system. It also does not receive information directly from these devices. All therapy decisions should be based on the primary display device. ## Version history (last 5 releases) ### 3.8.1 — 2026-06-22 Thanks for using the CareLink™ Connect app! This release also brings general bug fixes to improve user experience and product performance. ### 3.8.0 — 2026-04-27 Thanks for using the CareLink™ Connect app! This release also brings general bug fixes to improve user experience and product performance. ### 3.7.0 — 2026-03-02 Thanks for using the CareLink™ Connect app! This release also brings general bug fixes to improve user experience and product performance. ### 3.6.0 — 2025-09-17 Thanks for using the CareLink™ Connect app! This release also brings general bug fixes to improve user experience and product performance. ### 3.5.0 — 2025-05-20 Thanks for using the CareLink™ Connect app! 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*