# CareLink: Family Phone Help — See their screen, guide them

> Remote smartphone screen sharing and voice assistance for elderly parents. (iPhone/iPad app by ITERAON.)

- Source: https://appshunter.io/ios/app/carelink-family-phone-help/id6801002430 (this page in markdown: same URL + `.md`)
- Developer: [ITERAON](https://appshunter.io/developer/1892983233)
- Category: Lifestyle, Utilities
- Price: Free with in-app purchases
- Age rating: 4+
- Requires: iOS 15.0 · 131 MB
- Languages: American English, Korean
- Released: 2026-08-20
- Data updated: 2026-11-06
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/carelink-family-phone-help/id6801002430/reviews.md

## What is CareLink?

Help your parents use their phone, even when you live far away.

They tap one button. Your phone rings like a phone call. You answer, see their screen, and show them what to do.

CareLink is made for older parents and the adult children who help them.

How it works
1. Connect once with a 6-digit family code.
2. When they get stuck, they tap "Ask for help" on the home screen.
3. Your phone rings, even if CareLink is closed.
4. Answer, and you can talk and look at their screen together.

What you can do
- Talk by voice while you help
- See their screen live, so you know exactly what they are looking at
- Draw on their screen to point things out, then undo or erase it (drawing depends on the phone the person you help uses)
- Connect with up to two people you help

Privacy and safety come first
- You can only look at their screen. You cannot tap or type on their phone.
- Screen sharing starts only after they say yes, and they are asked every time.
- They can stop sharing at any time.
- Nothing is recorded or stored. The call and the screen are sent live and never saved on our servers.
- Password screens are hidden while they share.

Made for older parents
- Large buttons and simple screens
- One button to ask for help, and nothing else to learn
- Works on Wi-Fi or mobile data
- Available in English, Korean, Hindi, Tamil, Telugu, Malayalam and Kannada

Points
Calls with screen sharing use points.
- Sign-up points for helpers: from November 19, 2026, new sign-ups get 1,000 free points (two 10-minute calls) to use within 30 days; those who signed up earlier get 2,000 (four calls)
- 500 points for the first 10 minutes of a call
- 150 points for each minute after that
- Only the helper buys and uses points. The person you help never pays.
- During a call you can see your points and the time you have left.
- Refunds for iPhone purchases are decided by Apple. Go to Settings > Purchases and refunds and tap [Go to Apple]. Free points are not refundable.

Questions?
Open Settings and tap Contact us. We read every message and reply.

Requires iOS 15 or later.

## Key features

- Real-time screen sharing
- Voice call integration
- On-screen drawing tools
- Easy-to-use interface for seniors
- Parental consent required for sharing
- No data storage or recording

## Pricing and in-app purchases

Base price: Free.

**One-time purchases**

| Purchase | Price | Type |
| --- | --- | --- |
| 5,000 포인트 | $3.99 | one-time |
| 10,000 포인트 | $7.99 | one-time |
| 50,000 포인트 | $39.99 | one-time |
| 2,000 포인트 | $1.59 | one-time |


## Is CareLink safe?

Not enough ratings yet to assess CareLink.

## Is CareLink legit?

CareLink: Family Phone Help has limited verification signals. The AppsHunter Legitimacy Score for CareLink is 58 out of 100 points across 7 verification signals from App Store and developer data.

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/carelink-family-phone-help/id6801002430/reviews.md

### 5/5 — So helpful for staying connected with my parents

*2026-09-30*

CareLink has been really helpful for my family. Whenever my parents have trouble using their smartphone, I can see exactly what they’re seeing and guide them step by step while talking with them.

Being able to point and draw directly on the shared screen makes explaining things much easier than a regular phone call. It saves us both a lot of time and frustration, especially since we don’t live close to each other.

Simple, practical, and very useful for families with older parents. Highly recommended!

## Frequently asked questions about CareLink

### How does 케어링크 help parents with their smartphones?

케어링크 allows you to see your parent's smartphone screen in real-time and communicate via voice call. You can then guide them through tasks by drawing directly on their screen, making it easier to explain complex functions.

### Is my parent's screen sharing private with 케어링크?

Yes, screen sharing is private. It only starts after your parent explicitly agrees each time, and neither the voice calls nor the shared screens are stored on servers. There is no recording functionality.

### How much does 케어링크 cost to use?

케어링크 operates on a point system. New child accounts receive 2,000 bonus points, enough for about 4 calls. Calls cost points, which can be purchased within the app, with prices ranging from 2,200 to 55,000 won.

### Can I get a refund for unused points in 케어링크?

Yes, refunds are available. You can receive a full refund for payments made within 7 days if the points have not been used. For unused points beyond that, a 90% refund of the remaining balance is possible.

### What devices does 케어링크 support?

케어링크 is designed for iOS devices and supports iPhones, iPads, and iPods. It requires iOS version 4+.

### Does 케어링크 have ads?

Yes, 케어링크 contains advertisements. This is a common model for free applications that offer in-app purchases.

### How often is 케어링크 updated?

The latest version of 케어링크 is 1.1.6, and it was last updated on October 4, 2026. This indicates a relatively active development cycle.

### What permissions does 케어링크 require?

케어링크 requires microphone access for voice calls, screen broadcasting permission (with parent's consent) for screen sharing, and notification access to receive help requests.

## Version history (last 5 releases)

### 1.1.14 — 2026-11-04

• Improved security and stability

### 1.1.13 — 2026-10-26

• The parent connection screen now tells you how many sign-up points you get when you connect

### 1.1.12 — 2026-10-21

• We reviewed every screen and notification in English and the five Indian languages (Hindi, Tamil, Telugu, Malayalam, Kannada) and made the wording clearer and more natural
• Fixed a case where some account details were not saved during sign-up

### 1.1.11 — 2026-10-19

• 11월 19일부터 새로 가입하시는 분은 무료 포인트 1,000P를 받고, 받은 날부터 30일 동안 쓸 수 있습니다. 포인트 화면에 남은 무료 포인트와 쓸 수 있는 날짜를 보여 드립니다(이미 가입하신 분은 그대로입니다)
• 충전 내역의 환불 안내를 구글 플레이 결제와 아이폰(애플) 결제로 나눠 알기 쉽게 정리했습니다
• 부모님과 아직 연결되지 않았다면 홈 화면에서 초대 문자 보내기와 연결번호 넣기를 바로 하실 수 있습니다
• 고르신 역할이 저장되지 않던 경우를 고쳤습니다

### 1.1.10 — 2026-10-18

• 앱 아이콘과 로고가 새롭게 바뀌었습니다
• 앱 언어가 영어 등 한국어가 아니면, 도움 요청 알림도 그 언어로 오도록 고쳤습니다
• 글자를 크게 쓰거나 화면이 좁은 휴대폰에서 설정의 포인트 줄과 [내 문의] 글이 화면 밖으로 넘치던 것을 고쳤습니다

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## More apps by ITERAON

- [TEUM: Life Becomes Music](https://appshunter.io/ios/app/teum-life-becomes-music/id6762116763)

All apps by ITERAON: https://appshunter.io/developer/1892983233

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-06.*