# CareLINK > HIPAA-secure medical communication and call center replacement suite. (iPhone/iPad app by CallidusHealth.) - Source: https://appshunter.io/ios/app/carelink/id992729934 (this page in markdown: same URL + `.md`) - Developer: [CallidusHealth](https://appshunter.io/developer/992729933) - Category: Medical, Business - Price: Free - Rating: 4.80/5 from 16 App Store ratings · 13 written reviews indexed - Age rating: 17+ - Requires: iOS 10.0 · 35 MB - Languages: American English - Released: 2015-06-08 - Data updated: 2026-06-09 - Monetization: subscription - User reviews in markdown: https://appshunter.io/ios/app/carelink/id992729934/reviews.md ## What is CareLINK? HIPAA secure call center and answering service replacement and communications suite with automatically transcribed visual voicemail, shielded outbound calling, on-call schedule management, full audio and text record capture with retrievability, secure photos from patients, and more.... Mission critical with push notifications plus options for email, text, and pager alerts. Replaces multiple partial solutions in one single, workflow driven platform. Note: Only works for customers with a current, active subscription through Callidus Health, LLC. ## Key features - HIPAA-secure call center replacement - Transcribed visual voicemail - Shielded outbound calling - On-call schedule management - Audio and text record capture - Secure patient photo sharing ## Recent user reviews (10 of 13) All indexed reviews: https://appshunter.io/ios/app/carelink/id992729934/reviews.md ### 5/5 — Fabulous alternative to an answering service *2018-05-03* We could not be happier! No more inaccurate info collected by the answering service, no more delays in paging. Recorded phone calls mean we can review the conversations (even the 2am ones) and improve our documentation as well as having the records for proof of care. And it’s all HIPAA compliant! ### 5/5 — I highly recommend this *2017-12-09* I was a little worried about new technology with some of our other doctors, but this has been easy to use. The co-founders are very nice and responsive, and their understanding of clinical workflow has made our transition to CareLINK easy. ### 5/5 — A better way to take call *2017-12-09* This has been so awesome for our practice and support has been great! We highly recommend it. ### 5/5 — Awesome Answering Service *2017-12-02* This app has been great for our practice! I really like that we can switch call via the app, so getting someone to cover call is easy! ### 5/5 — Awesome App! *2017-10-26* This has made our practice much more efficient. I highly recommend it! ### 5/5 — Better Than Dialers *2017-10-16* My practice used to use a phone dialer that would block our personal numbers but didn’t offer much else. Moving to CareLINK has been great because it helps us manage our call schedule (like switching last second), keeps an audit trail, and also blocks our personal phone number. ### 5/5 — Why didn't this exist 5 years ago? *2017-10-03* My only complaint is this didn't exist 5 years ago. The customer service and onboarding process has been so easy and the quality of the product impressive enough that I have been going out of my way this week to recommend to my colleagues. ### 5/5 — They fixed after hours call! *2017-09-25* Switching to CareLINK has been easy and the customer service has been excellent! We were truly fed up with our old answering service making errors, so this has been a welcomed change. In addition, for the first time we no longer have to call back into the answering service to switch call! ### 5/5 — Great Change *2017-09-24* This app has been very easy to use, and it has made our practice much more efficient. ### 5/5 — A Boon to Our Practice *2017-09-20* This app is a HUGE improvement over our prior call service app. The voice quality is excellent, and there is no delay when having a conversation with the caller. As an administrator, the online documentation is valuable. The designers/owners are tremendously responsive to concerns or suggestions for improvements. I'm extremely pleased with this app. ## Frequently asked questions about CareLINK ### What is CareLINK? CareLINK is a HIPAA-secure communication suite designed to replace traditional call centers. It offers features like transcribed visual voicemail, shielded outbound calling, and on-call schedule management. ### Who is CareLINK for? This application is intended for customers with a current, active subscription through Callidus Health, LLC, primarily healthcare professionals and organizations. ### How does CareLINK handle patient information? CareLINK is HIPAA secure and captures full audio and text records with retrievability. It also allows for the secure sharing of photos from patients. ### What are the notification options for CareLINK? CareLINK provides mission-critical push notifications, with additional options for email, text, and pager alerts to ensure timely communication. ### Is CareLINK available on Android devices? Based on the provided data, CareLINK is supported on iPhone and iPad devices. Information regarding Android compatibility is not available. ### How often is CareLINK updated? The latest version of CareLINK is 2.6.2, which was last updated on September 9, 2022. This indicates a history of updates, though specific frequency is not detailed. ### What is the user rating for CareLINK? CareLINK has a high user rating of 4.8 stars, based on 16 ratings, indicating strong user satisfaction with its functionality. ### Does CareLINK have ads? No, CareLINK does not contain advertisements. The application is free to download and use for its subscribed customers. ## Version history (last 5 releases) ### 2.6.2 — 2022-09-09 Providers can now send secure photo/document share invitations via SMS (text). ### 2.6.1 — 2020-06-26 UI updates ### 2.6 — 2020-03-16 -Custom Designations with email and text alerting -Improvements in voicemail loading ### 2.5 — 2019-11-19 Audio Playback Fix for iOS13 Lockout Screen Issue Fix ### 2.4.9 — 2018-05-24 - Addition of FaceID - Enhanced alerting - Swipe Left customizable functionality for voicemails ## Apps similar to CareLINK | App | Rating | Price | Category | | --- | --- | --- | --- | | [PocketEMA](https://appshunter.io/ios/app/pocketema/id460369272) | 2.2 (60) | Free | Medical | | [Swiss Society of Cardiology](https://appshunter.io/ios/app/swiss-society-of-cardiology/id1202875120) | — | Free | Medical | | [Phyzii Mobile](https://appshunter.io/ios/app/phyzii-mobile/id1214286140) | — | Free | Medical | | [MCA Украина](https://appshunter.io/ios/app/mca/id1182515480) | — | Free | Medical | | [PsychChart](https://appshunter.io/ios/app/psychchart/id1019568840) | 5.0 (3) | Free | Medical | | [Claro MagX](https://appshunter.io/ios/app/claro-magx/id653398060) | 4.0 (2) | Free | Medical | ## More apps by CallidusHealth - [CareTEAM](https://appshunter.io/ios/app/careteam/id992729940) All apps by CallidusHealth: https://appshunter.io/developer/992729933 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*