# CareLinx: In-Home Care — user reviews > 115 indexed App Store user reviews of CareLinx by Sharecare, Inc., rated 4.50/5 from 2,041 ratings. - Source: https://appshunter.io/ios/app/carelinx-in-home-care/id1090663690/reviews - App overview in markdown: https://appshunter.io/ios/app/carelinx-in-home-care/id1090663690.md - Rating breakdown: 5★ 1,570 · 4★ 194 · 3★ 87 · 2★ 63 · 1★ 127 ## What do users think of CareLinx? Overall sentiment: negative **Pros** - 👍 Great customer service - 💡 Helpful for families - 🚀 Flexible scheduling **Cons** - 🐛 Frequent app crashes and glitches - ⏱️ Slow or delayed payments - 🔍 Lack of responsiveness from support - 🤖 Automated support instead of human interaction - 📍 Issues with location tracking and verification **Commonly reported bugs** - App freezing or becoming unresponsive - Login and sign-up issues - Problems with clocking in/out and timesheets - Compatibility issues with newer devices **Most requested features** - Improved app stability and reliability - Better communication and follow-up from support - More transparency around payment processing - Enhanced location services and verification ## Newest reviews (16 of 115) ### 2/5 — Very glitchy! *2026-06-03, version 5.5.0* This app is horrible. It’s so glitchy that it doesn’t even allow me to login. The jobs are old and outdated. I have applied for numerous positions but never heard anything back at all. Customer Service just isn’t servicing! You are blessed IF you can get the assistance you need. Just save yourself the hassle and move on…it’s a JOB LOOKING FOR A GOOD JOB!!!! ### 2/5 — Pay rate and poor customer service *2026-03-27, version 5.3.0* This side gig is going down because they are changing their pay rate, when they offer you providence clients knowing well that they pay a flat fee. Very disappointing. ### 4/5 — Please add passkey for login *2026-03-22, version 5.2.1* It is frustrating to have to fully sign in each time I open the app. Passkeys are more secure, please add this feature to login 🙏 ### 2/5 — Consistent outages *2025-11-25, version 5.1.3* Frequently will not allow login. Poor customer support - no person on phone call. Slow to respond to any effort to communicate. Now, changed from iPhone 13 to iPhone 17 and the app will not open at all. Deleted it, reinstalled from App Store. No good. Touch open &!one flash, then disappears from screen. ### 2/5 — Not working *2025-10-14, version 5.0.5* App is not working currently. Cannot do anything! It just says “bad gateway” and the “help” line was never answered. ### 4/5 — Just my thoughts from experience… *2025-07-01* First off I love the clients I work with. I’ve had 1 or 2 that were difficult but that just comes with the job sometimes but as far as working for this company it is extremely difficult to have someone help you when the system is down or the app isn’t working. And trying to submit timesheets during these issues is even worse. ### 1/5 — Needed an aid *2025-06-27, version 4.7.6* Carelinx took 3 months to finally get us an aid, and she never showed up. I applied for a job with them and the pp is wonky and no one ever calls me back. ### 1/5 — Freezes constantly *2025-05-22, version 4.7.5* The app consistently freezes up and not usable to sign in for the schedule job and//or am unable to clock out. The constant updating and having to re-login is also time-consuming and quite frustrating. ### 1/5 — CNA *2025-05-21, version 4.7.5* Review they tell you qualify, which I do. I have plenty of experience. And they leave you hanging. ### 1/5 — Worse than a dating app *2025-05-13, version 4.7.4* Paid for subscription and not one reply. Not even a bot lol. Pretty sad ### 1/5 — Awful! *2025-04-28, version 4.7.2* This app is awful! I haven’t been able to use it a single day since it’s come out without major glitching. You cannot perform a single action without having to force stop each time. In addition, there are way too many hoops to jump through for anything you need to do. Customer service for the app is atrocious and takes over a week to get resolved! Do better! ### 1/5 — NO JOBS *2025-04-23, version 4.7.2* I’ve been using the app for 2 months, it keeps saying I will get a phone interview at a certain time so I wait for it, but no one calls. I had scheduled for it 4 times but nothing. Plus I’ve messaged ppl about jobs in my area and even 20 miles away, but I haven’t received any replies. I’m not sure how this app helps ppl. I’ve decided to delete my profile and app. ### 2/5 — Not a great app to sign up with *2025-04-21, version 4.7.2* Entered email address, created password. Told wait for code via text. Code never arrived. Tried to have new code sent, button failed to function. Now when I try to use app get directed to sign up page, then told my email address and phone number already in use and to use something else. Will be deleting app. Thanks for nothing CareLynx! ### 2/5 — Caregiver *2025-04-16, version 4.7.2* The new system is so complicated not even when I’m at Patient Home I can clock in ### 1/5 — Don’t download *2025-04-08, version 4.7.1* Unable to cancel this for months - no providers in our area and horrible support. Don’t download ### 1/5 — Don’t recommend *2025-04-03* I don’t recommend working as a caregiver for Carelinx. It’s all done online or over the phone. If you have any issues with the app or questions in general, you will be on hold for 10 minutes and then get disconnected or told to leave a message and no one calls you back. In March 2025 they updated the app which has so my issues I can’t clock in and out, which means I can’t create a timesheet. I had to practically beg a representative for help because I wasn’t getting paid for jobs. My clients are great people but this company is much too difficult to work for. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cna *2026-05-28, version 5.4.1* Can not get in the app ### 1/5 — Poor app *2026-05-12, version 5.4.0* This app stops working about a week ago. I need to lock my hours but I couldn’t download as it keeps spinning forever. I cross checked with my husband’s phone to download the app, same issue occurred. I’m very unhappy with the quality of the app, extremely disappointed, whata waste of time! ### 1/5 — App has many issues *2026-05-04, version 5.4.0* I’m constantly having to back out of the app when I’m going from jobs to account or profile etc also you can’t look at all jobs they show you like 5 jobs or less and when verify phone they send a code but the screen on the app is blank so you can’t add a code to verify your phone # so that means you can’t appreciate for jobs… it’s crazy whoever did this website doesn’t know what they are doing ### 1/5 — Technology *2026-04-13, version 5.3.1* Not user friendly constantly changing Invoice is complicated - time used & balance: customer service is terrible when you can reach them ### 1/5 — App functionality stinks *2025-10-18, version 5.1.0* Constantly updating. Lots of glitches. Not user friendly. But it’s the app the employees are forced to use so no point complaining as there is no other option. The times I asked for help it was good help. But overall the app is not well put together. ### 1/5 — Doesn’t work *2025-09-17, version 5.0.4* I’ve been trying to verify my ID for a week now. The app has asked me for it three times, and I’ve completed the process each time, waiting for it to go through. But after a few hours, it kept asking me again for the ID verification. After three attempts with no positive results, I’m done with this app. I don’t have time for monkey business if the app has issues. ### 1/5 — Not working *2025-08-29, version 5.0.3* I have tried 10 times to get into but can’t. ### 1/5 — App won’t recognize address *2025-08-07, version 5.0.2* Trying to apply to be a caregiver and the app will not recognize any valid addresses to complete my profile. Very frustrating! I emailed support and did their instructions without success. I have active cellular and wifi access. It hasn’t pinged to get my location services turned nor gone into a website for addresses ### 1/5 — App issues *2025-07-15, version 5.0.2* My clients have been wonderful. The app or speaking with someone. I have to give 0 stars. It’s horrible. I love my clients. My clients get 10 out of 10 ### 1/5 — Annoyed *2025-07-10, version 5.0.1* If I could just get someone from CareLinx any body to return our calls three weeks now nothing. ## Most praised reviews (10 highest-rated) ### 5/5 — Family Caregiver *2026-02-27* As a Family Caregiver, I am pleased with the phone service when I do have an issue with the app. It’s easy to reach a Care Specialist on the phone. They are always courteous and professional in resolving any problems! ### 5/5 — Very helpful *2025-10-06, version 5.0.4* Great customer service! ### 5/5 — Mrs Silvia Adrian *2025-09-15* Excellent way to work with families on needs , my capacity for helping people was everyday more accesible. My first year l did a lot classes on the Academy , this is one magistral resource for we learning everyday task , if you interested on work like Caregiver is best begins, Go to the academy and start be prepare Thanks ### 5/5 — Work *2025-06-20, version 4.7.6* Great place to work I just wish they have permanent positions instead of temporary positions ### 5/5 — Mrs Silvia Adrian *2025-02-27, version 4.6.1* Excellent way to work with families on needs , my capacity for helping people was everyday more accesible. My first year l did a lot classes on the Academy , this is one magistral resource for we learning everyday task , if you interested on work like Caregiver is best begins, Go to the academy and start be prepare Thanks ### 5/5 — Rewarding *2024-09-29* I worked for Care for about two years. I absolutely love it. The flexibility of your schedule is wonderful. Staff is always willing to help. It’s a little slow getting jobs but other than that I have no complaints. **Developer response:** Thank you One Blue 66 for your kind words, we are so pleased that we've been able to support you along your caregiving journey the past couple of years and look forward to many years to come! Thank you for all that you do for the families on platform with CareLinx by Sharecare. Be Well! ### 5/5 — Caregiver *2024-09-17, version 4.6.0* I have been with CareLinx 1 1/2 years and I have found that they are by far one of the best companies to work for. I have had the opportunity to work with some of the best individuals that have became family. ### 5/5 — THEY DO NOT REIMBURSE YOU FOR GAS TOLLS NOR REALLY NEGOTIATE A DECENT HOURLY PAY. *2024-08-27, version 4.6.0* DO WASTE YOUR TIME THEY NEVER CALL BACK WHEN YOU LEAVE A VOICE MAIL DUE TO THE FACT YOU CAN NEVER GET ANYONE ON THE PHONE. IF YOU DO NOT GET PAID CORRECTLY OR IN MY SITUATION AT ALL, THEY NEVER RETURN THE CALL. THEY ALSO SAY PAY IS NEGOTIABLE BUT WON’T GO HIGHER THEN $20.00 KEEP IN MY YOU HAVE TO USE YOUR OWN CAR TO TAKE CLIENTS TO DOCTORS APPOINTMENT, FOOD SHOPPING, TO RUN ERRANDS AND THEY DO NOT REIMBURSE YOU FOR GAS OR TOLL. ### 5/5 — Helping Hand *2023-04-24, version 4.3.0* CareLink is giving me a helping hand in the time of life when is needed most. Thank you! ### 5/5 — Caregiver *2023-01-30, version 4.1.0* Carelynx has been a genuine blessing to me the past six months. Always professional, and super concerned about my health and my needs --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*