# CarePort Intake — user reviews > 16 indexed App Store user reviews of CarePort Intake by WellSky Corporation, rated 4.72/5 from 1,290 ratings. - Source: https://appshunter.io/ios/app/careport-intake/id1457602878/reviews - App overview in markdown: https://appshunter.io/ios/app/careport-intake/id1457602878.md - Rating breakdown: 5★ 1,120 · 4★ 69 · 3★ 45 · 2★ 16 · 1★ 40 ## What do users think of CarePort Intake? Overall sentiment: negative **Pros** - ⭐ Useful for accepting referrals **Cons** - 🐛 Frequent crashes and login issues - 🔍 Difficult to view and manage referrals - 📤 Unable to send or download documents - 🤖 Lacks functionality compared to website - 🕰️ Requires constant re-login **Commonly reported bugs** - Referral categories not working as expected - Unable to view all referrals in the app **Most requested features** - Categorize referrals by status (new, accepted, pending, etc.) - Allow downloading and sending of documents - Sync functionality with website - Persistent login to avoid repeated sign-ins ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-11-04, version 1.25* Always kicks you out ### 1/5 — No referrals coming in *2024-07-28, version 1.24* No referrals since day 1 ### 1/5 — Cant read Text or Zoom in to make it bigger *2024-04-17, version 1.23* Before the most recent update, I was able to login and the text in the app would be bold and large. This is the only app on my phone that has text so small. I have to take a screenshot to zoom in and read it which is a pain. It's great for on the go, but hard to use when you can't read the text. ### 1/5 — Horrible *2022-09-29, version 1.16* Doesn’t work properly and doesn’t sync w other pc. ### 1/5 — Not helpful *2022-04-26, version 1.12* I was so excited to hear there was an app but once I downloaded and started using it, I was very disappointed it is not useful. We have to click page by page instead of it downloading the whole referral to be able and review it. It makes us login every time and doesn’t save the login info. That hold us back on accepting a patient on a timely matter. Please update and make this app better ### 1/5 — Dissatisfied *2022-01-13, version 1.11* Very user unfriendly. Cannot send referral, cannot keep track of referrals easily. If referrals are sent to one facility and another one of my facilities is added, I have no way of telling because I answered referral already, albeit for diff facility. Cannot use navihealth from iPad any longer and this app stinks ### 1/5 — Why is this so bad? *2021-04-25, version 1.7* If you’re going to wreck functionality on mobile browsers - and why would you do that? At least make your app work. No list to see patients which means you have to search specifically for every referral and can’t easily see if there is anything new or changed. No way to export documents, which might be a hippa thing, but why would that be different on an app vs on the site on my computer? They also totally broke use on Safari on my MacBook too. It’s actually impressive how bad this app is when you’re forced to try and use it. ### 1/5 — Not useful. *2021-04-23, version 1.7* The app is ok for accepting referrals, but I cannot send orders from it so it is useless. We need a dashboard so we can see all of our referrals and we need the capability of sending documents. If we can get these things, the app would be fine. And now we cannot get onto the website from our phones so it is delaying everything. You basically took us backwards. Very upsetting. ### 2/5 — Issues with viewing *2023-01-23, version 1.18* The app doesn’t always allow you to view by category. There are categories for: new, accepted, declined and pending. However the viewing of those categories is rarely available and you need to search each referral. When using the browser this is not an issue at all, only with the app. Also, when using from a browser you can choose to view all the documents at one time, with the app you have to open each one individually. ### 2/5 — RN Care Transition Coordinator *2022-05-10, version 1.13* This is not helpful with being mobile because there is a need to be able to download the clinical to e-mail to my office or print…. This app does not allow this as it does on the wed site version.. Please try to make this happen!!! ## Most praised reviews (6 highest-rated) ### 5/5 — App doesn’t help *2021-08-15, version 1.7* This app does absolutely nothing beneficial to checking referrals. It does show the new referrals when you sign in. Unless you know the patient you are looking for them you won’t be shown anything new. It doesn’t mirror the website at all. I still have to go the the website to check the referral. The app doesn’t do what it suppose to do. Such a waste. ### 3/5 — Decent but need major improvement *2026-03-14, version 1.25* Biggest issue with this app is that it does not allow for autocorrect which is helpful when typing quickly on a mobile phone. Another huge issue I have with this app is the “send” button is almost entirely hidden behind the keyboard. Needs improvement. ### 3/5 — Very different with website format *2023-04-24, version 1.18* Not user friendly. No printing option ### 3/5 — Needs more functionality *2021-04-01, version 1.7* I wish the app was more like the website. I wish it had a way for the residents to be categorized by new, pending, accepted, and booked. I wish I could save the documents and upload them into the system. Once it can do these things this app will be a lifesaver! ### 2/5 — Intake Review *2022-02-22, version 1.11* This app is cumbersome to use. You must sign in EVERYTIME you use it. I have to go back and forth between the Curaspan site to see all the active and archived pts because they are not accessible in this app. It was a much better system BEFORE changes were made. Another big problem is that we are unable to send uploaded info to our branches from this app and since we can’t access anything but the first page of uploaded info in the other site it is extremely frustrating and time consuming. Thank you ### 2/5 — Needs more functionality *2020-11-22, version 1.7* Needs a list of patients broken down by category (accepted, pending, new, etc..) like the website. Needs a way to save documents. Needs to look and function more like a scaled down version of the web browser so everything is on one screen and you can see it all at a glance. Since the update a short while back, this service has become increasingly hard to use for the hospitals I service and the referral sources. It doesn’t flow well AT ALL. Sticking stuff in sub-menus just for the sake of doing it is pointless. Hospital employees are constantly complaining about their end being difficult and the people I know with access on the referral side don’t like it either. I didn’t know there was an app until earlier, but it seems that with such limited functionality, it’s going to be useless. Will update my rating if I’m wrong, but initial impression isn’t very good. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*